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Rated 4.3 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Another great stay! Once again, I had a wonderful stay at Edinburgh City West. Attentive & welcoming staff, great food in the restaurant, comfortable room. June 30, 2013
Rated 5.0 out of 5.0 by Up to their usual very high standards It is always a pleasure to stay at this Holiday Inn. Even though all the staff that we interacted with were different from previous visits, the service and pleasant attitude of all members of staff was up to the usual very high standard. The training and excellent staff selection was evident in a new girl in the restaurant, I can't remember her name, but she was from Greece. Superb asset to the hotel. Keep up the good work. June 7, 2013
Rated 5.0 out of 5.0 by Good room and convenient location We were treated extremely well by the staff. The room was excellent and the staff friendly and ready to help. It is out of the centre but it is only a 10 minute bus journey away from Waverley, with a frequent bus service May 31, 2013
Rated 5.0 out of 5.0 by Great Service Fantastic location, only a few minutes in a cab to the city. Great Service Brilliant suite room May 27, 2013
Rated 5.0 out of 5.0 by Great view and good location Stayed for one night only, but really impressed with this Holiday Inn. I took the bus into Edinburgh at cost of £1:50 and only 10 minute bus ride from outside the hotel. Very friendly staff. Great view of Edinburgh from 4th floor and a good night's sleep. Breakfast was very good and a great variety to choose from. Parking on site was easy. I would recommend this hotel and look forward to returning in July with my family. May 25, 2013
Rated 4.0 out of 5.0 by Excellent Room Good spacious mini-suite with excellent facilities. Bathroom layout a little tight. May 24, 2013
Rated 4.0 out of 5.0 by Friendly staff The staff were friendly and welcoming, and gave us helpful tips for visiting the city centre. May 19, 2013
Rated 5.0 out of 5.0 by Exceeded expectations Had a hard time believing this was a Holiday Inn Express! Beautiful property. Had a spectacular view of the city from our 6th floor room. Easy bus access from across the street. Would definitely recommend. May 10, 2013
Rated 5.0 out of 5.0 by what a wonderful stay can't get over how good value this hotel was. very nice bar, very good food and very friendly staff. couldn't fault it in any way. will be coming back again soon. May 7, 2013
Rated 2.0 out of 5.0 by Lousy Food and Inadequate Room Servicing The restaurant food was disgusting. Mashed potato was indistinguishable from window putty. Pie appeared to be overheated to point of difficulty in cutting and chewing. Room servicing not completed. Missing towels. No replacement of soap. Tea and coffee not replaced daily. Had to ask at front desk. Internet charges were outrageously expensive. I will NEVER stay at the property again. April 28, 2013
Rated 4.0 out of 5.0 by 2 night short stay The room was comfortable and clean, being close to the lift had its disadvantages in terms of guest noise. It was nice being out of the city centre, although access to the same was easy, particularly with the advantage of an on site car park. The breakfast was good and relaxed, dinner was not quite the same, too many people politely asking " is every thing ok" ! and getting the bill wasn't easy. April 23, 2013
Rated 5.0 out of 5.0 by Good all round Very attentive staff particularly at breakfast and they deliver an excellent service. The one shortfall for me is no free wireless Internet which in terms of competition is an ever increasing weakness. April 22, 2013
Rated 2.0 out of 5.0 by Good and Bad at Edinburgh City West My initial reservation was for one night and upon arrival (after a 9 hour drive) I asked to extend my stay by an extra night. That was quickly amended without problem, or so I thought. I had planned to go to the gym in the evening but was then told it was not actually on site but a 30 minute walk away. The weather was not encouraging me to explore with a walk to a gym and I was disappointed that the gym was not within the hotel boundary. I had noticed that the gym was stated as being "of site" but normally that indicates an adjacent building not a trek away. At the bar I ordered a beer and a flat poor excuse of a beer was offered. My inquiry over the poor attempt at being a beer was met by the response that the beer was fine but the glass was the cause of the problem and that a special designed glass was required. However, that was not possible as only 3 existed at the hotel and I was out of luck. Checking out proved difficult and frustrating as my additional night caused some unexplained problem with the computer system and I compromised by accepting two separate invoices after a lengthy discussion. I also noted that charges made to my room had also attracted a "service charge" and was told this was normal policy at Holiday Inn (not my experience) but after further negotiation these were removed. The hotel itself is well situated and parking is adequate. It is overall well maintained for its age and the staff in the most are great. Breakfast is a good experience and a nice selection available. I will not be staying at this Holiday Inn (or its close sister hotel under the same ownership) as I did not like the manner in which the hotel operated. April 21, 2013
Rated 4.0 out of 5.0 by Lovely Hotel and rooms A great hotel to stay at, just outside the city center. Room we had was clean, spacious and comfortable. Stayed half board. Breakfast had various options, favourite being build your own pancake! Tea one evening was a buffet, lovely wide selection on hand. Would have liked this again during the stay, but perhaps was a one off. Only little criticism - they ran out of complimentary still water for the rooms, supplied with two sparkling! Were not able to swop for one bigger still! Hmph, Overall, lovely. April 17, 2013
Rated 5.0 out of 5.0 by Great Service The staff are very good. My visits have been for business, and have stayed at least three nights a week for the last 4 months. It's in a good location, close to airport, not too close to the city for a bit of peace/ rest. But not too far for good food & drink. Good menu for food and drink, and very nice rooms. A definite recommendation. If I was to give it a negative, it'd be that it doesn't have a gym, but that doesn't bother me, as there are plenty of hills in Edinburgh to walk or run up & down!! April 17, 2013
Rated 5.0 out of 5.0 by Great value stay Just outside the bustle of Edinburgh's centre, but on a direct, fast bus route, means you can park here for free, enjoy a comfortable hotel and still access all Edinburgh has to offer. We got a last minute deal and had a great value stay: clean room, great view over Edinburgh, good food and friendly staff. The hotel was quiet at night, even though it was popular. We would not hesitate to recommend it and will certainly hope to stay again. April 16, 2013
Rated 5.0 out of 5.0 by EDINBURGH STAY GREAT LOCATION, EASY TO GET TO ALL ATTRACTIONS, WE HAD A RENTAL CAR, SO THE FREE PARKING WAS VERY WELCOME. IT WAS NICE TO KNOW THAT THE HOTEL SERVED FOOD LATE INTO THE EVENING , MANY FOOD OPERATIONS SHUT DOWN AT 5PM IN SCOTLAND. I WOULD RECCOMEND THIS HOTEL TO ANYONE WANTING TO VISIT EDINBURGH. April 16, 2013
Rated 4.0 out of 5.0 by A real treat Everything about this hotel was a treat from the welcome from the staff, the facilities and the location. The room as very clean and tidy, the bed were so comfortableand the bathroom as spotless.The breakfast was great, there was so much to choose from (hot and cold), it was all very tasty and the staff were very helpfull. The only down side was that the bar prices were ridiculous, especially the price of the wine. £25 a bottle????? £3.80 a pint of Lager and £4 fo a single Vodka and a dash of coke. If they reducd these we would of spent a lot longer there as it was very invitng and comfortable with a large TV screen. Also ask for a high floor as the views are far better than the lower ones. April 15, 2013
Rated 5.0 out of 5.0 by Family stay Stayed in four rooms for family celebration. Rooms excellent and all staff were helpful and friendly. Highly recommended! Good breakfast. April 12, 2013
Rated 4.0 out of 5.0 by Good experience all round. Booked two night dinner,bed and breakfast for my wife,son and myself .Exceptional value,really good food and 15 mins bus ride from Edinburgh city centre.Hotel rooms were excellent.Staff were helpful and courteous. Overall enhanced a great few days in Auld Reekie. Only down was no gym or pool on site,but not really much of a big deal. April 11, 2013
Rated 1.0 out of 5.0 by Self sevice hotel Great breakfast, good food, buffet self service, was great. Terrible service in resteraunt ,faulty Towers style , tall waiter was polite, 2.5 hours waiting for dinner with 2 kids no joke. Food was incomplete and too dry the reason given for this gravy was in the pie. I think you sent out for food from sister hotel like in faulty towers but got wrong food. To be constructive get a cook. like Gordon Ramsey AND ORGANISE WHO DOSE WHAT, cleaning up serving etc, instead of headless chickens getting mixed up with orders TAKE ORDERS AS SOON AS CUSTOMER SITS DOWN. PRIORITISE WHICH CUSTOMER IS FIRST AND GET THE FOOD THERE! You didnt even know what we ordered after 5 attempts. Thankyou for only charging for my wifes meal? April 9, 2013
Rated 4.0 out of 5.0 by Excellent service and friendly helpful staff Stayed at this hotel 29 Mar for 2 nights over the Easter weekend. The Hotel is ideally situated for Edinburgh City Centre 2 miles by car or take a 10 min bus ride from the bus stop opposite the hotel. The service and friendliness of the staff is outstanding, they can't do enough for you. We stayed in a mini suite with our two children, the room was very spacious, clean and comfortable. The food in the restaurant was of a high standard and children are catered for too. Having stayed at many Holiday Inn hotels this has to be the top one for outstanding service. April 8, 2013
Rated 3.0 out of 5.0 by Lovely room but awful meal Great room which was super value. Only negative comment on room was having to request the robes etc which were advertised in our room deal. We never did get slippers ! The real let down was the evening meal which was part of the package was hugely disappointing. Staff poorly supervised and choices on menu for our deal very limited. Also the prices of the drinks and wines simply outrageous ! April 8, 2013
Rated 3.0 out of 5.0 by Disappointed at breakfast Breakfast 6.30 - 10 a.m. We went down at 9.30 . There was no hash browns and when the beans ran out they didn't replace them. Being a vegetarian this left me scrambled eggs, mushrooms and tomatoes which was a disappointment. The croissants also ran out . Many families were still coming in just before 10 and it must have been a disappointment for them. The hotel lacked atmosphere but was very good value for money for DBB for a family of 4. April 6, 2013
Rated 4.0 out of 5.0 by Solid hotel with easy access to the area Nice hotel in the EDI area. Good location that gives you access to may things without having to deal with the inner city traffic. April 6, 2013
Rated 4.0 out of 5.0 by GREAT SERVICE THREE DAY VISIT WAS VERY COMFORTABLE,STAFF EFFICIENT AND FRIENDLY.ACCESS TO CENTRE OF EDINBURGH VERY CONVENIENT. March 29, 2013
Rated 5.0 out of 5.0 by FIRST CLASS The staff at this hotel go that extra mile to ensure your stay is 5 star . As a Priority Memeber I am treated like royalty . February 28, 2013
Rated 5.0 out of 5.0 by Good service. Great location.Staff very pleasant and helpful.We just had the buffet breakfast but there was a lot to choose from and it was all fresh and tasty.Choice of pillows, a nice touch.It was a comfortable bed. February 15, 2013
Rated 4.0 out of 5.0 by Convenient location, parking, fantastic view from room Good room, very clean, excellent value at promotional price. Fantastic city view, good buffet breakfast and is on bus route into the city centre. Only a couple of negatives - bathroom a little cramped, were woken by a dog barking outside the room despite this hotel being listed as not allowing pets. February 14, 2013
Rated 5.0 out of 5.0 by Many thanks We booked this hotel as it is near to the Western General Hospital. I had be in the hospital for cancer surgery for a week and we live too far away for visis by my wife to be possible. The staff at the hotel looked after her superbly and this eased the stress of my surgery considerably. We owe the staff a vote of thanks and will ve stayibf at the hotel again for the next hospiatl visits February 10, 2013
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