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Rated 4.4 out of 5 by 203 reviewers.
Rated 4.0 out of 5.0 by Excellent staff Second time staying in this hotel. All of the staff were excellent; efficient and friendly. My room was very clean, modern and comfortable. I would be pleased to return. The only negative was a group of noisy guests who returned to their rooms at 3.30am with no consideration for other guests. This cannot be blamed on the hotel or the staff. I would be very happy to return. September 1, 2013
Rated 4.0 out of 5.0 by comfortable Good size room and comfortable.Breakfast was good. August 29, 2013
Rated 5.0 out of 5.0 by nice place to stay clean room, great view from bedroom . Took 3 of my grand children age 6, 8 and 10 we were made to feel very welcome, buffet breakfast was quality. car can be left at hotel bus into Edinburgh city centre right outside hotel. August 28, 2013
Rated 4.0 out of 5.0 by Value Gem Very nice hotel for the price. Good location with a fabulous view of the city if you get a room on that side of the hotel. Desk staff was very courteous an attentive. Rooms were clean and comfortable. Not much else in the area but airport is close and bus service available for city center. Restaurant was good but did not stand out. August 17, 2013
Rated 5.0 out of 5.0 by Enjoyed Excellent staff very friendly Ms Pema she is excellent August 17, 2013
Rated 5.0 out of 5.0 by Best holiday Inn I have stopped at by far The rooms are big and spacious, the staff where friendly and very helpfully, the breakfast was marvellous and there is a bus service to the centre of Edinburgh, right out side the door. Make sure you have the right change for the bus or they turn your custom away!!! Not very good business sense. Would definitely use this hotel the next time I visit Edinburgh and would recommend to others. August 14, 2013
Rated 3.0 out of 5.0 by Great room view, but high (Tatoo) rate Great view of castle and Edinburgh. Reception staff excellent, but bar staff service poor. Had one breakfast which was fine, but the service for coffee refills was very slow and the restaurant was not full by any means. The Tattoo was excellent, however. August 10, 2013
Rated 4.0 out of 5.0 by Quiet and Comfortable Comfortable room, View of the castle in the distance from my room. Quiet. Nice neighborhood. Sainsbury Superstore within walking distance Good news: My bus from St. Andrews dropped me off across from the hotel. Bad news: To get to the airport, had to take bus in to the West End of Princess Street August 4, 2013
Rated 5.0 out of 5.0 by Great hotel! Nice staff! Stayed for 2 nights. Got a great rate for 2 nights on an IHG promotion. When we arrived we were greeted by a very pleasant and friendly receptionist and as priority club gold elite members we were upgraded to a mini suite which was a nice surprise and a great gesture. The room was spacious and very clean with a 37'' LCD TV in the sitting area and a 32" LCD TV in the bedroom, plenty of drawers and hanging space. Spotless clean en-suite bathroom. Also, we had access to free internet due to our priority club membership. Hotel is situated about 3 miles outside the city centre but is easily accessible by bus (£1.50 each) or taxi (approx £7). The hotel itself was clean and welcoming and we really enjoyed our stay. We did not have any food in the hotel on this occasion. August 1, 2013
Rated 5.0 out of 5.0 by Well appointed room and good food Excellent 2 night stay that I redeemed through IHG club points despite the Open Golf being on. Very comfortable room with excellent air conditioning. Food in the restaurant for both dinner and breakfast was well presented with pleasant staff. Check in and check out staff efficient and friendly. July 25, 2013
Rated 5.0 out of 5.0 by Relaxing and good service Enjoyable hotel with helpful staff prepared to resolve any issue, I come back regularly because of that July 17, 2013
Rated 5.0 out of 5.0 by Staff are a real asset We booked in for 5 nights but I only stayed on the first and last night as I was having an operation in a nearby hospital. My husband was spending the majority of each day at the hospital with me but said how fantastic the staff were - particularly house keeping and also Pieter in the lounge bar. He remembered to ask my husband every night how I was doing - considering the number of people he was serving every day - very impressive. Our room was just right for us with two double beds and everything we needed. Thank you for making a stressful time as good as possible. July 4, 2013
Rated 5.0 out of 5.0 by Completely perfect We had 2 excellent stays at Edinburgh West Holiday Inn. On both occasions the staff made us feel incredibly welcome and that nothing was too much trouble. I would not hesitate to come back here or recommend it to my friends in Australia. July 3, 2013
Rated 5.0 out of 5.0 by Great deal, very good value Booked a dinner, bed and breakfast deal for a one night stay while visiting Edinburgh. Great value for money, lovely room, comfy bed and super view right out across Edinburgh. Had a lovely three course dinner, choice a bit limiting but the food was good and the service excellent. Nice breakfast the next day too. All in all a good stay, would recommend, especially if you can get a deal June 30, 2013
Rated 5.0 out of 5.0 by Another great stay! Once again, I had a wonderful stay at Edinburgh City West. Attentive & welcoming staff, great food in the restaurant, comfortable room. June 30, 2013
Rated 5.0 out of 5.0 by Up to their usual very high standards It is always a pleasure to stay at this Holiday Inn. Even though all the staff that we interacted with were different from previous visits, the service and pleasant attitude of all members of staff was up to the usual very high standard. The training and excellent staff selection was evident in a new girl in the restaurant, I can't remember her name, but she was from Greece. Superb asset to the hotel. Keep up the good work. June 7, 2013
Rated 5.0 out of 5.0 by Good room and convenient location We were treated extremely well by the staff. The room was excellent and the staff friendly and ready to help. It is out of the centre but it is only a 10 minute bus journey away from Waverley, with a frequent bus service May 31, 2013
Rated 5.0 out of 5.0 by Great Service Fantastic location, only a few minutes in a cab to the city. Great Service Brilliant suite room May 27, 2013
Rated 5.0 out of 5.0 by Great view and good location Stayed for one night only, but really impressed with this Holiday Inn. I took the bus into Edinburgh at cost of £1:50 and only 10 minute bus ride from outside the hotel. Very friendly staff. Great view of Edinburgh from 4th floor and a good night's sleep. Breakfast was very good and a great variety to choose from. Parking on site was easy. I would recommend this hotel and look forward to returning in July with my family. May 25, 2013
Rated 4.0 out of 5.0 by Excellent Room Good spacious mini-suite with excellent facilities. Bathroom layout a little tight. May 24, 2013
Rated 4.0 out of 5.0 by Friendly staff The staff were friendly and welcoming, and gave us helpful tips for visiting the city centre. May 19, 2013
Rated 5.0 out of 5.0 by Exceeded expectations Had a hard time believing this was a Holiday Inn Express! Beautiful property. Had a spectacular view of the city from our 6th floor room. Easy bus access from across the street. Would definitely recommend. May 10, 2013
Rated 5.0 out of 5.0 by what a wonderful stay can't get over how good value this hotel was. very nice bar, very good food and very friendly staff. couldn't fault it in any way. will be coming back again soon. May 7, 2013
Rated 2.0 out of 5.0 by Lousy Food and Inadequate Room Servicing The restaurant food was disgusting. Mashed potato was indistinguishable from window putty. Pie appeared to be overheated to point of difficulty in cutting and chewing. Room servicing not completed. Missing towels. No replacement of soap. Tea and coffee not replaced daily. Had to ask at front desk. Internet charges were outrageously expensive. I will NEVER stay at the property again. April 28, 2013
Rated 4.0 out of 5.0 by 2 night short stay The room was comfortable and clean, being close to the lift had its disadvantages in terms of guest noise. It was nice being out of the city centre, although access to the same was easy, particularly with the advantage of an on site car park. The breakfast was good and relaxed, dinner was not quite the same, too many people politely asking " is every thing ok" ! and getting the bill wasn't easy. April 23, 2013
Rated 5.0 out of 5.0 by Good all round Very attentive staff particularly at breakfast and they deliver an excellent service. The one shortfall for me is no free wireless Internet which in terms of competition is an ever increasing weakness. April 22, 2013
Rated 2.0 out of 5.0 by Good and Bad at Edinburgh City West My initial reservation was for one night and upon arrival (after a 9 hour drive) I asked to extend my stay by an extra night. That was quickly amended without problem, or so I thought. I had planned to go to the gym in the evening but was then told it was not actually on site but a 30 minute walk away. The weather was not encouraging me to explore with a walk to a gym and I was disappointed that the gym was not within the hotel boundary. I had noticed that the gym was stated as being "of site" but normally that indicates an adjacent building not a trek away. At the bar I ordered a beer and a flat poor excuse of a beer was offered. My inquiry over the poor attempt at being a beer was met by the response that the beer was fine but the glass was the cause of the problem and that a special designed glass was required. However, that was not possible as only 3 existed at the hotel and I was out of luck. Checking out proved difficult and frustrating as my additional night caused some unexplained problem with the computer system and I compromised by accepting two separate invoices after a lengthy discussion. I also noted that charges made to my room had also attracted a "service charge" and was told this was normal policy at Holiday Inn (not my experience) but after further negotiation these were removed. The hotel itself is well situated and parking is adequate. It is overall well maintained for its age and the staff in the most are great. Breakfast is a good experience and a nice selection available. I will not be staying at this Holiday Inn (or its close sister hotel under the same ownership) as I did not like the manner in which the hotel operated. April 21, 2013
Rated 4.0 out of 5.0 by Lovely Hotel and rooms A great hotel to stay at, just outside the city center. Room we had was clean, spacious and comfortable. Stayed half board. Breakfast had various options, favourite being build your own pancake! Tea one evening was a buffet, lovely wide selection on hand. Would have liked this again during the stay, but perhaps was a one off. Only little criticism - they ran out of complimentary still water for the rooms, supplied with two sparkling! Were not able to swop for one bigger still! Hmph, Overall, lovely. April 17, 2013
Rated 5.0 out of 5.0 by Great Service The staff are very good. My visits have been for business, and have stayed at least three nights a week for the last 4 months. It's in a good location, close to airport, not too close to the city for a bit of peace/ rest. But not too far for good food & drink. Good menu for food and drink, and very nice rooms. A definite recommendation. If I was to give it a negative, it'd be that it doesn't have a gym, but that doesn't bother me, as there are plenty of hills in Edinburgh to walk or run up & down!! April 17, 2013
Rated 5.0 out of 5.0 by Great value stay Just outside the bustle of Edinburgh's centre, but on a direct, fast bus route, means you can park here for free, enjoy a comfortable hotel and still access all Edinburgh has to offer. We got a last minute deal and had a great value stay: clean room, great view over Edinburgh, good food and friendly staff. The hotel was quiet at night, even though it was popular. We would not hesitate to recommend it and will certainly hope to stay again. April 16, 2013
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