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Rated 4.3 out of 5 by 199 reviewers.
Rated 1.0 out of 5.0 by Self sevice hotel Great breakfast, good food, buffet self service, was great. Terrible service in resteraunt ,faulty Towers style , tall waiter was polite, 2.5 hours waiting for dinner with 2 kids no joke. Food was incomplete and too dry the reason given for this gravy was in the pie. I think you sent out for food from sister hotel like in faulty towers but got wrong food. To be constructive get a cook. like Gordon Ramsey AND ORGANISE WHO DOSE WHAT, cleaning up serving etc, instead of headless chickens getting mixed up with orders TAKE ORDERS AS SOON AS CUSTOMER SITS DOWN. PRIORITISE WHICH CUSTOMER IS FIRST AND GET THE FOOD THERE! You didnt even know what we ordered after 5 attempts. Thankyou for only charging for my wifes meal? April 9, 2013
Rated 4.0 out of 5.0 by Excellent service and friendly helpful staff Stayed at this hotel 29 Mar for 2 nights over the Easter weekend. The Hotel is ideally situated for Edinburgh City Centre 2 miles by car or take a 10 min bus ride from the bus stop opposite the hotel. The service and friendliness of the staff is outstanding, they can't do enough for you. We stayed in a mini suite with our two children, the room was very spacious, clean and comfortable. The food in the restaurant was of a high standard and children are catered for too. Having stayed at many Holiday Inn hotels this has to be the top one for outstanding service. April 8, 2013
Rated 3.0 out of 5.0 by Lovely room but awful meal Great room which was super value. Only negative comment on room was having to request the robes etc which were advertised in our room deal. We never did get slippers ! The real let down was the evening meal which was part of the package was hugely disappointing. Staff poorly supervised and choices on menu for our deal very limited. Also the prices of the drinks and wines simply outrageous ! April 8, 2013
Rated 3.0 out of 5.0 by Disappointed at breakfast Breakfast 6.30 - 10 a.m. We went down at 9.30 . There was no hash browns and when the beans ran out they didn't replace them. Being a vegetarian this left me scrambled eggs, mushrooms and tomatoes which was a disappointment. The croissants also ran out . Many families were still coming in just before 10 and it must have been a disappointment for them. The hotel lacked atmosphere but was very good value for money for DBB for a family of 4. April 6, 2013
Rated 4.0 out of 5.0 by Solid hotel with easy access to the area Nice hotel in the EDI area. Good location that gives you access to may things without having to deal with the inner city traffic. April 6, 2013
Rated 4.0 out of 5.0 by GREAT SERVICE THREE DAY VISIT WAS VERY COMFORTABLE,STAFF EFFICIENT AND FRIENDLY.ACCESS TO CENTRE OF EDINBURGH VERY CONVENIENT. March 29, 2013
Rated 5.0 out of 5.0 by FIRST CLASS The staff at this hotel go that extra mile to ensure your stay is 5 star . As a Priority Memeber I am treated like royalty . February 28, 2013
Rated 5.0 out of 5.0 by Good service. Great location.Staff very pleasant and helpful.We just had the buffet breakfast but there was a lot to choose from and it was all fresh and tasty.Choice of pillows, a nice touch.It was a comfortable bed. February 15, 2013
Rated 4.0 out of 5.0 by Convenient location, parking, fantastic view from room Good room, very clean, excellent value at promotional price. Fantastic city view, good buffet breakfast and is on bus route into the city centre. Only a couple of negatives - bathroom a little cramped, were woken by a dog barking outside the room despite this hotel being listed as not allowing pets. February 14, 2013
Rated 5.0 out of 5.0 by Many thanks We booked this hotel as it is near to the Western General Hospital. I had be in the hospital for cancer surgery for a week and we live too far away for visis by my wife to be possible. The staff at the hotel looked after her superbly and this eased the stress of my surgery considerably. We owe the staff a vote of thanks and will ve stayibf at the hotel again for the next hospiatl visits February 10, 2013
Rated 5.0 out of 5.0 by Edinburgh Stay First stay at this hotel but will certainly use this again. Best service I have had in a long time and the best value for money. Stunning food. February 4, 2013
Rated 5.0 out of 5.0 by Stunning views This hotel is slightly out of the centre of Edinburgh but the views from the rooms towards the castle are stunning. It is however on a bus route and next to a retail park so worth considering for the cost. January 27, 2013
Rated 5.0 out of 5.0 by Top service I have stayed at the Holiday Inn Edinburgh City West for around 12 times over November -December 2012 due to work commitments. The staff/service and hospitality was second to none, and the amenities were always clean and fresh. I went back to visit Edinburgh once my work was completed for a leisure break and choose to stay in the same hotel. I would recommend this hotel and the chain to anyone and have already had my colleagues take my advice and stay. January 21, 2013
Rated 3.0 out of 5.0 by nice hotel but up till 1am due to party Was kept awake until 1am due to very loud party one floor below my floor. I asked to be moved but was told no other rooms were available which i find hard to believe. If i was informed before i booked the room i would have found a diffrent hotel due to an early morning checkout. Apart from the party i would stay again as i like the location and nice staff and food plus some good prices. January 19, 2013
Rated 3.0 out of 5.0 by Holiday Inn standards maintained, no surprises good or bad. Entrance by road to the hotel a wee bit confusing but not a huge problem. No problems with booking, check-in etc. Polite staff. I found our room very cramped with 2 double beds in it. We had 3 suitcases and only room to comfortably store and access one. The bathroom is tiny. It is wonderful that different types of pillows are offered, because the ones I had on my bed were flat and hard. I did have to ring up for a softer, fuller feather-down one (which was lovely) but had to remind them to bring it after a few hours passed. I think someone forgot. Why not just have good pillows to start and if anyone needs a flat, hard or hypoallergenic pillow or something special, they can ask? Anyway, we slept well and the bathroom was clean, good hot water, water pressure etc. and bathroom supplies. All in all a pretty decent deal and I'd probably stay again because it's convenient, but perhaps I'd see if there is a room with more space next time. Two double beds in one room is too much for that space. Also the tea and coffee station had the bare minimum. Please consider 2-3 sugar per cup. Each is only half a teaspoon. January 16, 2013
Rated 5.0 out of 5.0 by Another enjoyable visit, albeit to work! Arrived late on Sunday night to my usual warm welcome from Reception and everything prepared. As the weather was somewhat inclement, I was particularly grateful for the air conditioning, which kept my room comfortably warm and I slept well. My stay was enhanced by a relaxed chat with the General Manager & Priority Club Champion, at their drinks and nibbles evening soiree. Both go out of their way to make regular visitors feel at home and it certainly works for me! That leaves parking, which is still free & easy and food, which is always well presented and enjoyable. If this review give the impression that I am biased, that is simply because Edinburgh City West is still my favourite hotel. January 8, 2013
Rated 3.0 out of 5.0 by Falling short of expectations As regular customers at this hotel feel it is important that the customer is made aware of service changes. Upon arrival my wife checked us in and was pleasantly surprised at being give a complimentary drinks voucher for the bar (empahsis on plural). However after ordering a drink for us both and presenting the voucher, was told it was only valid for one drink. When questioned staff informed me it was only valid for the gold card holder which is me not my wife thus check in staff should have advised it was one drink for card holder only. At the same time we also ordered snacks and presented my gold card for the usual 10% price reduction, only to be told this had ceased. Surely the staff have a duty to tell customers the facts concerning gifts and to remind gold car holders of any changes, to prevent confusion and or embarrassment to your valued customers. January 6, 2013
Rated 5.0 out of 5.0 by Very pleasant hotel This is a lovely hotel with friendly staff and easy to access. A plus is the free parking which is great for Edinburgh. One side of the hotel offers good views of the castle; the other has nice views of the hills. Top floor can be a bit noisy when it is windy. The only thing I would change are the pillows, they are very floppy with a nylon feel. I would definitely recommend this hotel! December 30, 2012
Rated 4.0 out of 5.0 by good hotel Very good,clean comfortable and friendly.I will stay there again if i am in Edingurgh December 18, 2012
Rated 5.0 out of 5.0 by Relaxing support by staff Helpful staff wanting to make my stay more relaxing and comfortable December 17, 2012
Rated 4.0 out of 5.0 by what a view ! A number of positives ....fantastic view from 5th floor window of the cityscape generally and castle particularly. breakfasts were just fab ! restaurant staff very helpful indeed. Hotel even knocked off the price of my bar drinks because of a short power cut in the rooms. Only two points for attention.... my group included a wheelchair bound adult and a toddler. we were obviously struggling with our luggage etc between desk and lifts but it took quite a while before any assistance was provided. Also, the "egg system" at breakfast didn't work too well. Overall, a very enjoyable stay ; Thanks December 15, 2012
Rated 1.0 out of 5.0 by £10 to loose a customer? Nice hotel, great check in, but completely ruined by overcharging at checkout. Checkout bill had excess £10. Receptionist, yes I see that I will speak to my colleague about their mistake. So, will you remove the £10? Receptionist, No I thought you said it was your colleagues mistake? Receptionist yes that is correct. .... You have agreed that the £10 shouldn't be on the bill but won't remove it. Receptionist yes sir. ..... Would you rather keep the £10 on the bill and I don't use Holiday Inn again? Receptionist, yes sir. Bye bye HolidayInn November 27, 2012
Rated 5.0 out of 5.0 by Edinburgh This hotel was ideally positioned for my business trip to Edinburgh. The reception at the hotel was warm and welcoming. The restaurant and food excellent. Also, ideally located near to a local retail park. Excellent, can't fault it. I will definately being choosing this hotel again. Many Thanks all the staff at Edinburgh - City West. November 27, 2012
Rated 5.0 out of 5.0 by Great ambiance and atmosphere The hotel is located in a convenient place for someone who wants all city amenities close by i.e. shopping malls,transport links etc. The staff at the hotel are very polite and helpful especially Christina , a waitress who ensured my friends and I had all we wanted during our meal times. The food is fantastic,specifically the breakfast which had a variety of options to choose from. I always ensured I was at the dinning area in good time to enjoy the meal and the hospitality. I would definitely stay at the hotel again while in Edinburgh and would recommend it to other people as well. The view of the streets below from my room were fantastic as it gave me a far and wide view of the city. November 23, 2012
Rated 4.0 out of 5.0 by EXCELLENT FACILITIES USED THE EVENT FOR A CONFERENCE. EXCELLENT FACILITIES AND SERVICE. THE FOOD AT THE HOTEL WAS EXCELLENT HAD EVENING MEAL ON QUITE A FEW NIGHTS. LOOKING TO RETURN TO THE VENUE IN THE NEW YEAR. November 20, 2012
Rated 5.0 out of 5.0 by Staff Found all the staff helpful and most polite. I especially wish to mention Rachael the duty manager who was most helpful to us and so good at advising us of all local bus routes and entertainment in Edinburgh. Will definately want to stay at this Hotel again. Once again. First Class Staff and Service. November 17, 2012
Rated 4.0 out of 5.0 by great fron desk staff was on a business trip had a number of rooms booked front desk staff were very helpful, polite and friendly November 16, 2012
Rated 4.0 out of 5.0 by Excellent check in staff. Great hotel I have never previously experienced such a great check in service during any of my frequent travels.This hotel is a gem, and a fab find for my elderly mother, whom,, i must say, was treated very well during her single sojourn here. The check-in receptionist...a delightfully helpful French lady, was absolutely excellent in all ways....we will, without hesitation, recommend this hotel to all our friends and colleaugues. November 9, 2012
Rated 5.0 out of 5.0 by Another brilliant stay with fantastic staff! The staff at this hotel make it a really excellent choice for somewhere to stay in Edinburgh. Room was of a good standard, spacious and the staff who serviced the room operated to a very high standard. The Reception Staff and the Duty Managers were up to their usual high standard. Special thanks to Claire and Jana who always impress with their professionlism. A brisk walk to the City Centre of about 20 mins might not seem central to the town, but a bus ride or a good taxi back help! The Hotel more than makes up for its out of town location and the value for money and service more than compensate for it not being located on the Royal Mile!!! November 9, 2012
Rated 3.0 out of 5.0 by Comfortable Rooms Rooms are clean and comfortable, only downside which is not the hotels fault is other people thinking it's ok to be knocking on each others door at 2am, which wouldn't have been so bad if they didn't let the door keep slamming behind them! Breakfast was lovely only down side was we weren't asked if we'd like a fried egg on being seated and would not have know this service was available if we hadn't of stayed here before! overall i would stay here again! November 9, 2012
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