Rated 3.4 out of 5 by 170
Rated 5.0 out of 5.0 by Tre22 Get a good night's sleep
Very knowledgeable staff and management team. Every night was pleasurable and they met my every need. Amenities on site are very good and we'll maintained.
A strip map should be provided for how to access the close city streets without having to go back onto the highway.
November 20, 2013
Rated 5.0 out of 5.0 by Snave Long term visits
When rest such as myself are there for a length of time more than just a couple of day there needs to be some thought to what is needed for an extended stay. Refrigerator and Microwave are a must and never should a long term visitor be housed just above the bar. Where as everyone on the staff is great and go out of their way to ensure your comfort, but there are times one needs to just sit and relax after a long day. A cold drink and quick microwaved meal is all you want to deal with.
November 19, 2013
Rated 4.0 out of 5.0 by DWADE11 WOW!!!
Place was clean and service was great...... We got to free drink tickets every day free breakfast and also free appetizers after a long day.
November 6, 2013
Rated 2.0 out of 5.0 by KristenPHX16 Dark and Old
I am a member experience and brand professional by trade so I pay close attention to details while traveling and in my life overall. After being greeted and checked-in by a pleasant employee the niceties of this hotel ended.
The hotel is old and dark. Because of this you don't get a sense that it's clean. The brown carpets in the room made me uncomfortable to not wear shoes the entire time. There is no sense of the rooms or hotel being updated, modern or fresh. This hotel comes off as "low budget."
The TV and remote control were frustrating to use and the complimentary breakfast was very poor quality and didn't even include juice - you had to pay extra for it!
This hotel doesn't seem to align with the IHG brand and with all the competing hotels in the area needs to make major improvements before I consider staying there again. At this time, I do not recommend this hotel and I'm upset I paid as much I did for the poor quality I received.
November 4, 2013
Rated 2.0 out of 5.0 by Kappa32 noise & power
I arrived to the hotel on Tuesday 10/22. From the day I got to the location until the day I left Thursday morning I was hearing mechanical noises from something in the walls. I called the front desk and informed the receptionist of the issue and was told the a maintenance person would be by to check out the problem. Well no one came to my room. Wednesday night about 6:30pm I ordered a movie "The Butler"and was watching it. About 2/3 through the movie I plug in the iron to press my clothes for dinner when the lights flicker and the movie goes back to the reorder screen. I call the front desk and the associate makes the statement again about the maintenance person. Now frustrated, this time I say to her I am still waiting on the person from yesterday to show up. Then at 6:25am Thursday morning I was trying to get dressed to check and go to the office for last day of work and the light go out. I wait 15min and they came back on and went back out at 6:45am. I call the front desk to inform the receptionist of the issue and was told that the maintenance person would come to check it out. I waited until 8am for someone to get there. Just as I was walking out the door a man was there who took some notes and said that the maintenance crew wasn't in until after 9am. Visibility frustrated I payed the bill and check out. I went to our office showered and dressed prior to my meeting at 9am. My only saving grace to this first time visit to El Paso was working two long days and dinners out with the coworkers so I wasn't in the room much except at night.
October 27, 2013
Rated 1.0 out of 5.0 by sailinghal Not the best
I stay at a lot of Holiday Inn / Express. This has been my least favorite. The staff at the front desk was not pleasent to me. I received a room on the 1st floor, which was noisy and just did not seem up to par. ( I requested in my reservation an upper floor room) This room was set up for the special needs or seniors. When I asked about the room, I was told I could not relocate to another. Being an Rewards customer, the front desk offered me a water, which was room temperture. She then gave me a slip of paper and told me that being a Rewards customer I had the choice of 2 drinks from the bar, a breakfast in the morning or $5.00 off a movie rental. At most locations I have received the drinks and then breakfast was always included. The room was facing the freeway and noisy. I tried to relax and complete some work on my laptop, although unable to. I ended up leaving in the middle of the night to my next city Tucson. I do not have any intentions on returning to El Paso, although if I did I will not be staying at this location. Hopefully they are not all like this in this area. Later this month I will be staying in Oxnard and Santa Maria CA, again Holiday Inn.
October 22, 2013
Rated 4.0 out of 5.0 by TravelerThe007 Holiday Inn El Paso Airport I-10 West
This IHG property is in a good location for a lot of other great venues in El Paso. If you get a room that is located off of the street side, it is nice and quiet; there is a nice relaxation area out by the swimming pool. The dining and bar accomodations are very good.
October 9, 2013
Rated 3.0 out of 5.0 by stevej67 Needs more hot water
the major issue I had with this hotel was the lack of hot water. the staff did change my room which resolved the issue but others in my group had the same issue.
September 13, 2013
Rated 4.0 out of 5.0 by BigDog09 Great Service but bad maintenance
Staff was the best, very friendly service and comfort but the hotel was preparing for a inspection and had to paint and run a jack hammer while customers were sitting at the bar drinking a beer after work. This made some customers upset that they went back to there room. Also, while it was raining outside, there was a large water leak in the stairway. The maintenance needs to be conducted when there are fewer customers or on a slow weekend or let the customers know what is being done so we can plan on being out of the area.
September 9, 2013
Rated 5.0 out of 5.0 by waltfig Great experience
As always, customer service is the best. So much to offer Priority Gold & Platinum members. I never stay anywhere else when visiting El Paso. Breakfast is unbeatable. Would recommend to anyone.
September 9, 2013
Rated 5.0 out of 5.0 by Shotwell No complaints...would definitely stay here again!
Everything went off famously at this hotel. Excellent service, nice room, great food in the restaurant, etc. Good work!
September 8, 2013
Rated 2.0 out of 5.0 by sandpointdave Older property with many issues
The air vent in the bathroom leaked continuously causing a slippery condition on the floor. It's a wonder I did not slip and fall in the middle of the night. Every night there was poor internet condition in my room (202). Room 202 in the Concierge Level was directly over the bar, and low, obnoxious music went on till at least midnight, so this property is not set up for business people who need their sleep. The restaurant food was good but the service was slow and somewhat inattentive.
September 3, 2013
Rated 5.0 out of 5.0 by Hudson87 Great customer service
Most of the staff is always great and personable. Anita and Dina are always great at providing great customer service and recommending great food and adventure in El Paso.
September 1, 2013
Rated 3.0 out of 5.0 by Bajadreamer Noisy air conditioner
My stay was fine with the exception of the noise of the a/c. Nice bonus live music in the bar area in the evening, just the noise from AC was annoying.
A little weird as it seems the hotel was originally a hotel with no interior corridors that was enclosed. 7ft glass windows (like sliding glass door sized) facing out to corridor.
Overall I would stay again but maybe not when AC is needed.
August 31, 2013
Rated 5.0 out of 5.0 by Dawn95 Great personal service
I have been completely won over by the great front desk staff at the Holiday Inn on Gateway in El Paso. I can't tell you how pleasant and professional your team is to me. I am greeted warmly and always shown the ultimate in respect and thanked each time for my return visit.
August 26, 2013
Rated 5.0 out of 5.0 by Lee58 Great Service exceptional staff
The Staff was unbelievable. They treat you as family and ensure your every need is met. They went out of their way to ensure that I was not inconvienced in anyway. There was a huge party going on where the whole hotel was full and they still found a way to make you feel specialo.
August 26, 2013
Rated 5.0 out of 5.0 by jackcp11 Great staff and good location !!
My stay here was very comfortable. I want to take this time to thank all the staff there at this location to include; Vickie, Mary, Tasha, Anita, Amanda, Yuritzy, Sandra, Daniel, Hector, Jerry, Krystal, Dina, Ruth, Lupe, and Teresa !!
Chris from the other side of Texas
August 22, 2013
Rated 4.0 out of 5.0 by JackieJJ Staff and Service
The lady working in the Concierge Lounge was not helpful, friendly or representing Holiday Inn in any way complimentary. Three of us walked in and sat down on a sofa. We were not welcomed, asked what we would like to drink, or acknowledged in any way. When I finally walked up to the bar, she still said nothing...kept on putting bottles in the refrigerator. Yes, she saw us and saw me standing there. I finally asked if we could get served. She curtly reminded me that everyone would have to come forward and give there name and room. I went back and told my friends what she had said. In the mean time, she left the lounge to go get a customer a drink that she could not make right there. It was a good five minutes before she returned. Two of my friends finally left without being served.
It was never like this in the past. Don't know what her problem was?? Unhappy about something.
August 12, 2013
Rated 3.0 out of 5.0 by Mejia Older building
we have stayed at this hotel a few times because we like that it has Teddy's bar, but this time we got a room that a few things were broken.
The towel holder fell apart, and it was obvious it had been repaired before. The toilet paper holder also fell off.
I stayed two nights as my receipt shows, but when I looked at my credit card bill online I was charged for 7 nights! I spoke with Roberto in accounting, and I am currently waiting for the correction.
I am a gold member, I did not expect this kind of service.
August 7, 2013
Rated 4.0 out of 5.0 by Happy144 Great Time
Great place to stay will stay again at this location
August 5, 2013
Rated 5.0 out of 5.0 by Watty53 Week stay
I say here about 10 days a month and there is no other hotel in the area I will stay in. Great staff.
August 4, 2013
Rated 4.0 out of 5.0 by Horst64 good service for a short night
First pleas send me the invoice, because we must leave very early the Hotel to catch our flight so we can not rat the Food.
All other are very good, soprcial the women at the desk.
No better rat, because we stay only 5h at Hotel
thanks for all
August 3, 2013
Rated 5.0 out of 5.0 by DanD A little dated but FUN!
As mentioned , this hotel is a little dated and could use a renovation, but its other attributes more then make up for it. Breakfast was great and had several options you don't normally se on a breakfast buffet such as Menudo. The hotel lobby bar has live music in the atrium nightly, both performers i saw were great! This property also has a club/bar connected to it. I ended up at the club all three nights. One night was Kareoke, one night was Salsa lessons and dancing, and the third night was a DJ. definately had a great time with hotel guests and even more locals at this club. Hope to stay here again on my next trip.
July 31, 2013
Rated 4.0 out of 5.0 by Rmee Good hotel in a convenient location
No issues with the room. I was provided a fridge and microwave for our extended stay. The bed was comfortable. WIFI was fast. The hotel restaurant was great for both breakfast and dinner. My only complaint is as a rewards member I was given additional points for one night of my stay in lieu of the breakfast buffet and evening drinks but they never posted to my account. The breakfast buffet and the evening drinks were a great benefit on the days that I used them. Other than that the staff was great and the room was comfortable.
July 26, 2013
Rated 4.0 out of 5.0 Great service and great breakfast buffet
Great service to accomodate in a room far from noice. The only issue was the bed, non-confortable bed (non common in a HI). But everithing else was great.
July 15, 2013
Rated 2.0 out of 5.0 by Xtremek8m Not worth the money
I recently stayed here for 3 nights and found my experience to be worse than any of the other Holiday Inn stays. The check in process took 15minutes and I was the only person waiting in line. The 2nd night I was locked out of the hotel and my room bc my key wouldn't work (it sat next to my Chapstick all day, not near my cc or phone). I went to have my key reactivated and waited 37minutes bc there was one person working the front desk and 6ppl waiting in line ahead of me. When I finally made it to the front the lady told me I should have skipped in front of everyone else. I don't believe that is professional. Throughout my stay, I only had warm water and my tv went out on the last night I was there.
The only good things about this location is the workout facility and the kind housekeeping staff.
July 14, 2013
Rated 1.0 out of 5.0 by jmiller79 Worst Holiday Inn
I would not recommend this hotel to anyone. Didn't even have queen beds in multi-occupancy rooms.
July 10, 2013
Rated 3.0 out of 5.0 by CPerez Good service
Great service from Ana at the front desk and the rest of the staff, they make customers feel comfortable
July 9, 2013
Rated 3.0 out of 5.0 by Macaldan Usually stay here but they seem to be having some issues
The first night there, I got back to the room late and the television would not work. I just decided to go to bed and I did report it the next morning and it was working the next night. Also, there was a persistent odor in my room. It smelled like sewer gas. At times it was very bad. I stuck it out and hopefully it was a temporary problem they were having. Other than that, the staff is really nice. Hotel seems to be getting old.
July 2, 2013
Rated 5.0 out of 5.0 by marjuer SSG RICE
I FOUND THE HOLIDAY INN A GREAT PLACE FOR MY WIFE AND MYSELF. THE STAFF WAS GREAT. I FOUND THE RESTRAURANT EXCELLENT, ESPECIALLY THE BUFFET IN THE MORNING. I WOULD LIKE TO THANK THE ENTIRE STAFF FOR MAKING MY STAFF AS COMFORTABLE AS POSSIBLE. THANK YOU VERY MUCH
June 19, 2013