Rated 4.1 out of 5 by 164
Rated 5.0 out of 5.0 by Me1313 Nice stay
The property looks older from the outside, but the king suite I was in was absolutely wonderful. Jacuzzi tub and large separate spaces. Felt very much like home and very quiet. Room service was quick and food was good.
From what I can tell, most rooms open to the outside and are in separate buildings, so no need to trek your luggage in when you check-in.
January 19, 2015
Rated 4.0 out of 5.0 by retchief12 Very Comfortable and really enjoyed the stay!
We are in town for business and bring our son back to UTEP. The hotel was very clean and our room was very comfortable. It was good coming back to a comfortable room after a full day. The only jthing that was different from any other Holiday Inn I've stayed at is that there was not complimentry breakfast. No big deal because we were able to grab something on the way out.
January 18, 2015
Rated 5.0 out of 5.0 by dopio Excellent accomodations
On the stay noted here - I had my dog with me - and they were incredibly accommodating. I felt very safe - and the facilities are very well maintained - even though you are going through a remodel at this time. I won't stay anywhere else when traveling to El Paso, The staff - down to the housekeepers helping me with additional towels were so friendly. I wish the staff at the hotel at the casino I am the HR Director for were half as friendly as your staff is. I usually go for what I consider to be higher end hotels - but, this Holiday Inn made me feel like I was staying in a higher end hotel. I congratulate you on your choice of employees.
January 14, 2015
Rated 1.0 out of 5.0 by FiredawgNM Not worth it
Coffee pot still had previous patron's used coffee filter/grounds in it. No regular coffee in the room. Foul smelling heater. Coffee in lobby tasted burnt. No complimentary breakfast- a muffin or even a banana would have been nice considering the price at I got "a deal". I can pay that much and stay at a resort and have a much better experience.
January 13, 2015
Rated 2.0 out of 5.0 by Carlos49 Cleanliness is not a priority
The hotel is being remodeled. Thus, certain allowances are made for inconveniences. However, the mold that is rampart in the shower stall was not anticipated. The only available room on the requested floor was a handicapped one. We accepted the too because the night was cold and icy. The flight of stairs would have been hazardous to climb for a person with back problems and another with other health concerns. The room was cramped and the shower had colonies of mold. In addition, the shower splatter guard was in affective and it took almost two hours to get towels delivered to a room that only had three towels. Also, the nightly rate was higher than what was listed on the IHG app. IHG properties are usually my top choice, but I was disappointed. I won't even mention the quality of food at this facility's restaurant. I'd stayed at another IHG property a few days before as well as a week prior, and expected the same standard. This was not even close.
January 7, 2015
Rated 5.0 out of 5.0 by ametwalli Comfortable bed and great service
Comfortable bed and great service..............................................................................................................
January 5, 2015
Rated 3.0 out of 5.0 by steve the guy not up to standard
My room was not clean nor was I able to convey this to the staff in order to make the situation right. Good thing I only needed to be there a few hours a night.
Not bad for the price I guess you get what you pay for, still it is IHG.
January 2, 2015
Rated 5.0 out of 5.0 by trish333 Friendly and helpful staff
We have stayed at this hotel multiple times and are always satisfied. It is located right off I-10 and close to stores and restaurants. The staff is always friendly and helpful with everything from check in to directions to nearby businesses and fun places to eat. We will be continuing to stay at this hotel when traveling.
January 1, 2015