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Rated 4.0 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by EXELENTE PERSONAL EL PESRSONA L EN TODO MOMENTO ESTUBO A LA ALTURA, Y CUBRE TODAS LAS NECESIDADES DEL HUESPED September 30, 2014
Rated 5.0 out of 5.0 by ESTANCIA EN HI EL PASO SUNLAND PK EN GENERAL BUEN ASPECTO CONFORTABNLE Y FAMILIAR, SOLO QUE NO ES COMO EN MEXICO, EL DESAYUNO NO ESTA INCLUIDO. September 29, 2014
Rated 5.0 out of 5.0 sunland park okay, loved the hot tub suite. No early morning coffee available at the reception. September 24, 2014
Rated 4.0 out of 5.0 by Convenient, clean and comfortable We often travel from SoCA to Texas and always stay at this property. The staff is always friendly and responsive. After a long day of travel its great to get some good food and be able to relax right away without having to drive around town. In the morning, there is food and fuel right there - super convenient for an early start. We will continue to stay here every time we pass through El Paso and need some rest. September 20, 2014
Rated 5.0 out of 5.0 by Excellent!!!! I stayed at this Holiday Inn, for the weekend. First of all, the staff is the friendliest, and foremost very welcoming. They had my room pre assigned, which allowed me to check in quickly. My room faced the pool, what a great view!!! I might add, the room was very clean and comfortable. Dinner in the restaurant was delicious, great Fajitas!! It was warm outside, however my AC worked great. This hidden Oasis is the perfect place to rest, or stay when you travel, I may just come back very soon, to enjoy another great experience.!!! Thank you Holiday Inn for taking good care of me. I highly recommend this hotel! September 16, 2014
Rated 4.0 out of 5.0 by Comfortable bed Except for a long walk to reach the rooms, this hotel is good in all respects September 15, 2014
Rated 2.0 out of 5.0 by Outdated hotel Old and dark room, need update. Check-in was long and meal vouchers included in the room rate were not prepared and handed out at check-in. September 15, 2014
Rated 1.0 out of 5.0 by Uncomfortable room, poor location We had a very unhappy experience at this Holiday Inn. We were traveling with my wife's sister and her husband and stayed at this location. We requested rooms next to one another or close by. We were given rooms on a second level separated by one room. The access to the rooms was difficult. You had to lug the luggage up a ramp, walk a distance to get to the elevator (only one for the entire complex) The complex is built similar to a maze with narrow walk ways, criss crossing each other. The elevator was extremely hot, and unbearable. The room was located in the center. Upon opening the door we were exposed to an equally hot room. It took an hour to cool it down to a manageable living condition. The shower head had to be replaced; it was rotted on the back so that the water sprayed onto the wall and onto the floor. The toilet clogged on first flush, requiring maintenance to unclog it. The room service orders had to be corrected due to forgotten items. Due to the extreme heat in the elevator my wife who has knee problems and does not climb stairs did so to avoid the extremely hot elevator. we had planned on staying (3) days, we checked out the next day and stayed elsewhere. September 13, 2014
Rated 4.0 out of 5.0 by Very prompt, courteous service. I checked in late around 10PM, and the desk clerk was immediately available to check me in. He was friendly and courteous. He used the map, suggested where to park and the best way to get to my room, which was clean and comfortable. Maid service was very good. This hotel was very convenient to my events taking place on the West side of El Paso. The manager gave me a great rate for my 6-night stay! I would definitely stay there again. September 5, 2014
Rated 5.0 out of 5.0 by no out side nose I really like this hotel, its clean and good side rooms, and no noise from the out side, lots of parking, I really recommend it . September 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The hotel experience was excellent. I appreciated the privacy, the fine room, the cleanliness and the attention to details. September 2, 2014
Rated 3.0 out of 5.0 by Interesting layout for a Holiday Inn This hotel has a lot of potential. The lobby is beautiful. The rooms need updating ie: bathroom sink is old and cracked and should have been replaced years ago. The air conditioner is very noisy. I try to only stay in Holiday Inn hotels which is why I believe the air conditioner needs work other hotels have quieter air conditioners. I had a drink in the bar and found that the bar stools were so uncomfortable that I had to move to a table. The seats were so worn out that you sank in-between the frame. I ate at the restaurant and was not impressed. I order fish and chips. The fish was not cooked properly. The batter was greasy, some of the fish was not cooked thoroughly. The waiters were inexperienced. They did not come and ask how my meal was until I had basically given up on it. I was asked if I wanted anything else, which I did not. I was not compensated in anyway for the meal. I also was not asked if I wanted a new drink when it was empty. There was only one other customer present. I was also disappointed that I had to wait till 6pm till I could eat. I do believe all of the issues this hotel has can be correct an become a top rated place to stay. August 31, 2014
Rated 4.0 out of 5.0 by Overall Sunland Park Staff is excellent-----facility is clean-----facility is dated , but still comfortable----location is excellent----internet in back is questionable---parking is sometimes tight August 25, 2014
Rated 5.0 out of 5.0 by Leisure The staff was very helpful in assisting me to use the available time I had wisely in touring the city and dining opportunities - very helpful! August 24, 2014
Rated 5.0 out of 5.0 by 2014 08 stay in Sunland Park El Paso overall great stay, the room was comfortable with a large selection of pillows to pick from. The pool was warm and clean. Easy check in and check out. Room was cleaned everyday with no problems at all. August 16, 2014
Rated 5.0 out of 5.0 by Clean Rooms with Great Service Our stay at the Holiday Inn was excellent. The rooms were very clean and the staff was professional and friendly. August 15, 2014
Rated 4.0 out of 5.0 by Clean room and friendly staff. Was on a road trip with family and booked places to stay in advance for our stop. Happy to choose Holiday Inn in El Paso Sunland with its quite and really relaxing ambiance. Their breakfast is great for the stomach as well as for the pocket. Looking forward for our next road trip. August 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Stay Awesome experience. Room Service and Staff behaviour was so great and friendly and it was a memorable stay August 14, 2014
Rated 5.0 out of 5.0 by Great stay Great location, staff, and service. Will be back soon. August 14, 2014
Rated 1.0 out of 5.0 by Poor... I was shocked in the condition I found the room equipment, I have stayed in many of your hotels but this one is the worst by far.. August 12, 2014
Rated 2.0 out of 5.0 by Really old guest room This hotel needs to be remodeled, the guest rooms are really old and in poor conditions August 11, 2014
Rated 2.0 out of 5.0 by hotel layout Guests should be told to drive to their building. You should explain that there is no free breakfast if using points and not cash. Find another hotel, even Holiday Inn Express. At least there you're not expecting much but service is much better and rooms are just as good. August 10, 2014
Rated 5.0 out of 5.0 by good staff this is very nice place to stay, the staff is very helpful August 8, 2014
Rated 5.0 out of 5.0 by Great Stay! We really enjoyed the pool and clean property. All around the staff was very friendly. August 6, 2014
Rated 5.0 out of 5.0 by Clean comfortable room We stayed here 5 nights while visiting our son in El Paso. Our room was very clean and comfortable. There is a nice pool and exercise room. Staff was friendly and buffet breakfast was good. We enjoyed our stay. July 25, 2014
Rated 4.0 out of 5.0 by convience over all the facility is in good shape for the age. July 22, 2014
Rated 2.0 out of 5.0 by Getting Better Have stayed at this property brefore, it obviously has issues and is a much older hotel. I will say that this time i noticed a big change for the better in regatds to the staff's attitude and willingness to address issues. There were a couple of things broken in my room but were immediately addressed and recieved apoogies and follow up calls. The staff seemed much more attentive which made a big difference. Food was hit and miss, great one evening and nowhere near great the next. For breakfast, my omelet came out burnt, the buffett wasn't any better. July 20, 2014
Rated 4.0 out of 5.0 by A- O-K Stop Great location off highway easy off and on. Stayed here many times in past five years,really like the way the the place is set up Cabana type rooms in separate buildings is a great layout. Makes for a very quiet nights rest. Parking near room is possible but when i was there there was huge trucks and some trailers taking up a lot of parking spaces. They should try and solve this issue if possible. Location near stores and restaurants is great there is a Mall right up street. Food and Bar is OK nothing fancy but food was cooked and presented well and a couple Cubra libre's made everything better. Breakfast was not great I don't like a big breakfast at 7:00AM only wanted a muffin to take back to room with black coffee. and could not get coffee until 7:00 AM. Why isn't coffee available at 5:30 or 6:00AM? I'm usually on the road by 7:00AM burning fuel Was told I had to order off menu. I was willing to pay for the muffin but not $7.95. Not happy about this and would like to know why I can't get a muffiin. So I ended up at McDonalds down the road. All in all everything was great next time I'll bring my own MUFFIN July 15, 2014
Rated 5.0 out of 5.0 by NAOLANI Excellent stay! Very friendly staff. Kids really enjoyed the pool and spacious suite. July 1, 2014
Rated 5.0 out of 5.0 by good workout room Older hotel, and elevator bumped a lot, but room was quiet June 29, 2014
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