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Rated 4.0 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Leisure The staff was very helpful in assisting me to use the available time I had wisely in touring the city and dining opportunities - very helpful! August 24, 2014
Rated 5.0 out of 5.0 by 2014 08 stay in Sunland Park El Paso overall great stay, the room was comfortable with a large selection of pillows to pick from. The pool was warm and clean. Easy check in and check out. Room was cleaned everyday with no problems at all. August 16, 2014
Rated 5.0 out of 5.0 by Clean Rooms with Great Service Our stay at the Holiday Inn was excellent. The rooms were very clean and the staff was professional and friendly. August 15, 2014
Rated 4.0 out of 5.0 by Clean room and friendly staff. Was on a road trip with family and booked places to stay in advance for our stop. Happy to choose Holiday Inn in El Paso Sunland with its quite and really relaxing ambiance. Their breakfast is great for the stomach as well as for the pocket. Looking forward for our next road trip. August 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Stay Awesome experience. Room Service and Staff behaviour was so great and friendly and it was a memorable stay August 14, 2014
Rated 5.0 out of 5.0 by Great stay Great location, staff, and service. Will be back soon. August 14, 2014
Rated 1.0 out of 5.0 by Poor... I was shocked in the condition I found the room equipment, I have stayed in many of your hotels but this one is the worst by far.. August 12, 2014
Rated 2.0 out of 5.0 by Really old guest room This hotel needs to be remodeled, the guest rooms are really old and in poor conditions August 11, 2014
Rated 2.0 out of 5.0 by hotel layout Guests should be told to drive to their building. You should explain that there is no free breakfast if using points and not cash. Find another hotel, even Holiday Inn Express. At least there you're not expecting much but service is much better and rooms are just as good. August 10, 2014
Rated 5.0 out of 5.0 by good staff this is very nice place to stay, the staff is very helpful August 8, 2014
Rated 5.0 out of 5.0 by Great Stay! We really enjoyed the pool and clean property. All around the staff was very friendly. August 6, 2014
Rated 5.0 out of 5.0 by Clean comfortable room We stayed here 5 nights while visiting our son in El Paso. Our room was very clean and comfortable. There is a nice pool and exercise room. Staff was friendly and buffet breakfast was good. We enjoyed our stay. July 25, 2014
Rated 4.0 out of 5.0 by convience over all the facility is in good shape for the age. July 22, 2014
Rated 2.0 out of 5.0 by Getting Better Have stayed at this property brefore, it obviously has issues and is a much older hotel. I will say that this time i noticed a big change for the better in regatds to the staff's attitude and willingness to address issues. There were a couple of things broken in my room but were immediately addressed and recieved apoogies and follow up calls. The staff seemed much more attentive which made a big difference. Food was hit and miss, great one evening and nowhere near great the next. For breakfast, my omelet came out burnt, the buffett wasn't any better. July 20, 2014
Rated 4.0 out of 5.0 by A- O-K Stop Great location off highway easy off and on. Stayed here many times in past five years,really like the way the the place is set up Cabana type rooms in separate buildings is a great layout. Makes for a very quiet nights rest. Parking near room is possible but when i was there there was huge trucks and some trailers taking up a lot of parking spaces. They should try and solve this issue if possible. Location near stores and restaurants is great there is a Mall right up street. Food and Bar is OK nothing fancy but food was cooked and presented well and a couple Cubra libre's made everything better. Breakfast was not great I don't like a big breakfast at 7:00AM only wanted a muffin to take back to room with black coffee. and could not get coffee until 7:00 AM. Why isn't coffee available at 5:30 or 6:00AM? I'm usually on the road by 7:00AM burning fuel Was told I had to order off menu. I was willing to pay for the muffin but not $7.95. Not happy about this and would like to know why I can't get a muffiin. So I ended up at McDonalds down the road. All in all everything was great next time I'll bring my own MUFFIN July 15, 2014
Rated 5.0 out of 5.0 by NAOLANI Excellent stay! Very friendly staff. Kids really enjoyed the pool and spacious suite. July 1, 2014
Rated 5.0 out of 5.0 by good workout room Older hotel, and elevator bumped a lot, but room was quiet June 29, 2014
Rated 2.0 out of 5.0 by Will never stay there again Place is a dump. AC did not work well. Room was dirty. Layout is not customer friendly. Limited parking space. Bottom line is there are a lot better hotels in the area for the money. June 22, 2014
Rated 4.0 out of 5.0 by Business stay Great place to stay for business. Excellent staff. Rooms are starting to have a dated appearance. Pool just renovated, I hope there are plans to renovate the rooms to? June 19, 2014
Rated 5.0 out of 5.0 by Great Staff When arriving, I was not too sure how my stay would be. But, the staff was excellent and accommodations were better than expected. June 13, 2014
Rated 3.0 out of 5.0 by Somewhat below average experience Hotel physical layout is a bit of an issue. The room furnishings are ok but seem outdated. The room is a bit dark because of the color scheme, even with the window open. June 10, 2014
Rated 4.0 out of 5.0 by People make the difference I'm impressed with the staff that works at the Sunland Park HI. They remember your requests and work to give you the best experience. Many of the people know me by name. Jorge in the bar is wonderful and all the front desk people lean over backwards to make you happy. I also met the manager this last trip and thoroughly enjoyed visiting with her. June 6, 2014
Rated 3.0 out of 5.0 by Priority Points No priority points left me with a bad perception of quality and customer care. My loyalty towards Holiday Inn is starting to waiver. June 2, 2014
Rated 3.0 out of 5.0 by Great Staff, but loud room Great staff - was very impressed with how friendly and helpful everyone was. Workout facility was better than most, and the manager's reception on Tuesday was a nice touch. Was disappointed the pool was closed the entire time I was there. Rooms were fine, but the fridge and air conditioner were both loud and I didn't sleep well. June 1, 2014
Rated 5.0 out of 5.0 by Great Stay! The property is well kept. The staff is always friendly. Our family enjoyed the friendly atmosphere and the great food at the restaurant. I highly recommend this hotel. May 29, 2014
Rated 5.0 out of 5.0 by Great staff, great location. Like always, staff was very attentive and helpful. That week the hotel was very busy, but that didn't matter, customer service did not suffer at all. Kudos to Jorge in the bar area! Location is great. Every time we travel to the El Paso area, this is our property of choice. Keep up the great work!! May 5, 2014
Rated 5.0 out of 5.0 by My stay ay your business I have stayed at your motel for several weeks for business purposes and have totally enjoyed my stay there. All is great!!!! Special Kudos to Pauline who works at the front desk!!!! She was so helpful in my stay there, very polite and professional with all my needs!!! Thanks again Holiday Inn and Pauline!!!!!! May 5, 2014
Rated 4.0 out of 5.0 by Solid stay with some holes The hotel property seems safe and the staff is nice. The hotel has some age and wear on it, but you could do a lot worse. Specifically, the doors have about a quarter inch gap that sound, light and wind pour through, not a good thing when you have exterior rooms. The carpets need to be cleaned. Other than that, it is a very solid place to stay. It has a good workout room, a clean pool area, a decent bar and is close to shopping and food. April 21, 2014
Rated 5.0 out of 5.0 by One of the best This was the nicest , cleanest and most comfortable motel we stayed at, including an expensive motel/hotel in Phoenix, Arizona. I would definitely stay there again if ever in the area. April 14, 2014
Rated 5.0 out of 5.0 by very comfortable bed & friendly staff. Loved the bed quality. Very relaxing and nice on the back. The staff is very nice. April 14, 2014
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