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Rated 4.0 out of 5 by 91 reviewers.
Rated 3.0 out of 5.0 by Priority Points No priority points left me with a bad perception of quality and customer care. My loyalty towards Holiday Inn is starting to waiver. June 2, 2014
Rated 3.0 out of 5.0 by Great Staff, but loud room Great staff - was very impressed with how friendly and helpful everyone was. Workout facility was better than most, and the manager's reception on Tuesday was a nice touch. Was disappointed the pool was closed the entire time I was there. Rooms were fine, but the fridge and air conditioner were both loud and I didn't sleep well. June 1, 2014
Rated 5.0 out of 5.0 by Great Stay! The property is well kept. The staff is always friendly. Our family enjoyed the friendly atmosphere and the great food at the restaurant. I highly recommend this hotel. May 29, 2014
Rated 5.0 out of 5.0 by Great staff, great location. Like always, staff was very attentive and helpful. That week the hotel was very busy, but that didn't matter, customer service did not suffer at all. Kudos to Jorge in the bar area! Location is great. Every time we travel to the El Paso area, this is our property of choice. Keep up the great work!! May 5, 2014
Rated 5.0 out of 5.0 by My stay ay your business I have stayed at your motel for several weeks for business purposes and have totally enjoyed my stay there. All is great!!!! Special Kudos to Pauline who works at the front desk!!!! She was so helpful in my stay there, very polite and professional with all my needs!!! Thanks again Holiday Inn and Pauline!!!!!! May 5, 2014
Rated 4.0 out of 5.0 by Solid stay with some holes The hotel property seems safe and the staff is nice. The hotel has some age and wear on it, but you could do a lot worse. Specifically, the doors have about a quarter inch gap that sound, light and wind pour through, not a good thing when you have exterior rooms. The carpets need to be cleaned. Other than that, it is a very solid place to stay. It has a good workout room, a clean pool area, a decent bar and is close to shopping and food. April 21, 2014
Rated 5.0 out of 5.0 by One of the best This was the nicest , cleanest and most comfortable motel we stayed at, including an expensive motel/hotel in Phoenix, Arizona. I would definitely stay there again if ever in the area. April 14, 2014
Rated 5.0 out of 5.0 by very comfortable bed & friendly staff. Loved the bed quality. Very relaxing and nice on the back. The staff is very nice. April 14, 2014
Rated 4.0 out of 5.0 by a good night sleep I went to El Paso for shopping purpose and after a long day of shopping a had a wonderful an recovery sleep April 9, 2014
Rated 3.0 out of 5.0 by close to highway My room was nice but the toilet did not work properly. The bed was comfortable but a little compact for a king accessible room. The bathroom was very nice. Hotel seems dated and the rooms need a little updating. Staff was very nice and professional. April 8, 2014
Rated 1.0 out of 5.0 by Bad location Could not sleep with a train whistle blowing at midnight and almost every hour after. My refrigerator turned everything to ice, even at the warmest setting. The breakfast buffet was not well stocked or maintained. Few items to choose from. The hot oatmeal was over cooked, and there were no toppings to put on it. I had to ask for brown sugar from the kitchen. For the price, it was a huge let down. Parking was good for the first couple days, until a fleet of utility trucks arrived, some with trailers taking 4 to 5 parking places each. 150 yards to the nearest parking place was a good walk with two heavy luggage bags. You need a map to find your building and room when you leave the lobby on foot. The building layout creates a maze that can become a long journey if you are in one of the outer buildings. I checked out early, and had a decent night sleep across town. March 25, 2014
Rated 3.0 out of 5.0 by Hit and Miss Friendly Staff! Room was o.k., a little dated, beds were horrible. the biggest complain i have is the food quality. I had breakfast twice; buffet food was either really dry or swimming in grease. i ordered an omlet and it came out dry and very burnt yet the cheese in the middle was not melted as it was still cold. This was my second stay at this propery, and had similar issues on my previous stay. It's in a great location. the property is a bit old but they do their best. If only they could improve the service and food quality in the resteraunt it would be a good place to stay. at this point, i dont think i will be back March 23, 2014
Rated 5.0 out of 5.0 Great staff Very great all around will be staying again. Have very nice out of the way rooms. Quiet but still have all kinds of entertainment. An shopping. March 19, 2014
Rated 4.0 out of 5.0 by Nice hotel The staff at the hotel was awesome. Everyone was very nice and accommodating. The only thing that was uncomfortable was the the beds. They said they were pillow top beds. but I could feel the springs and that bothered my back. They need to up grade some of the furnishings. But other than that the property was well kept and clean. I enjoyed my stay there. If I ever return to El Paso I would stay here again. Thank you Robin for trying to make it better for me. March 18, 2014
Rated 5.0 out of 5.0 by Top Rank!!! Can't say enough about the staff at this location. They are second to none! Hope someone recognizes the professionalism of all the employees at this location. They truly deserve it!!! March 17, 2014
Rated 5.0 out of 5.0 by Great stop Very comfortable, friendly Staff, and fair pricing. I stayed in one of the suits and it was very unique March 16, 2014
Rated 5.0 out of 5.0 by Awesome Service Clean and inviting rooms with exceptional service. Great location. February 16, 2014
Rated 1.0 out of 5.0 by Not like it used to be Priority club stays and points being eliminated for some reason. Won't be staying there anymore. February 7, 2014
Rated 5.0 out of 5.0 by Great Service. Our stay was most comfortable. A problem with the heating unit was quickly resolved by Luis from maintenance. He was extremely efficient and polite and remedied the problem very quickly. I highly commend Luis for his service. The fajitas in the dining room were some of the best I have had. Overall the staff was most accomodating. February 3, 2014
Rated 5.0 out of 5.0 by Relaxing Staff is super nice and the place is very relaxing. January 22, 2014
Rated 2.0 out of 5.0 by Water No hot water in the sink the whole stay. Carpet and rooms need renovation. Will not stay since no reward points given despite CLC. January 6, 2014
Rated 5.0 out of 5.0 by Internet service Wifi was never available; room was very nice......restuarant not really a Mexican restuarant January 4, 2014
Rated 4.0 out of 5.0 by CONFORTABLE ROOM CONFORTABLE ROOM BUT VERY BAD SERVICE OF THE STAFF AT THE RESTAURANT AREA January 3, 2014
Rated 3.0 out of 5.0 by Holiday Inn Sunland Park Lobby is lovely. Room, not so much. Lumpy, old mattress and awakened at 6 am by what I would imagine was air in the water pipes of the room next door. Not a great stay. In definite need of room upgrades. January 2, 2014
Rated 5.0 out of 5.0 by Pleasant Stay Enjoyed staying at such a pleasant. unique property. Staff was very welcoming and informative. Would definitely return. December 30, 2013
Rated 5.0 out of 5.0 nice room this property was very nice. Its location was excellent. It is close to shopping, casino and a minute from I 10. When we arrived to our room the battery was going bad in the smoke detector. We called the front desk and the clerk said she would send someone to change it out. As soon as we hung up the repair man was knocking at the door. The service was great. We will stay here again. December 29, 2013
Rated 4.0 out of 5.0 by Will Be Back! I come to El Paso about once every 6 weeks but it was my first time staying at this property. The staff was geat and very friendly! I recieved a free upgrade and when there was nobody to help with luggage, the Office Manager was happy to help. There was a minor plumbing issure occur but they responded quickly and effectively. I will definately make this my "go to" hotel in El Paso.The only thing major issure i had was with the restaurant and the evening staffing situation. They had one employee to run the dining room and room service so service was horrible. Overall i really enjoyed my stay at this hotel. December 26, 2013
Rated 5.0 out of 5.0 by Very nice overall hotel I have stayed at a lot of hotels and this is by far the best managed. I usually dont write reviews but was compelled to after this last stay. I am impressed by the coaching management style and see the manager actively managing each time I have stayed. I have stayed at other hotels for weeks and not seen the manager once. The facilities are nice, the pool is always in good shape and the rooms are clean and well maintained. My hats off to the folks who run this place. December 25, 2013
Rated 4.0 out of 5.0 by internet poor internet service could not get on the internet at all. also when I booked the room my usual room type was available when i checked in I a deferent type of room and was told it was the only room they had left. I was very disappointed that the room was available when I booked and was not when I got their and being a gold card elite I was down graded instead of being up graded. December 21, 2013
Rated 1.0 out of 5.0 by Reservation Person not paying attention I called this hotel from Phoenix AZ and spoke to reservations and expressed to young person I would be traveling with wife and daughter . The person said they didn't have two adjoining rooms with king size beds. He told me he had a room with a king size bed and a sofa sleeper . I said great that what I will take. When I got to city late that night and to hotel I got a room with 1 king size bed and a chair. I called front desk and explained to them that it was not what I needed or had asked for. After all where the heck is my 16 year old daughter going to sleep. He said he couldn't help me they didn't have those types of room available. Well being it was 830 at night I asked if they had something else. Make a long unhappy story short I got a room with 2 doubles.Thats the best this hotel could do!!!!!! Didn't sleep very well ,bed was small for me and wife together. Thanks for such a lousy stay Holiday INN December 18, 2013
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