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Rated 4.0 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by very comfortable bed & friendly staff. Loved the bed quality. Very relaxing and nice on the back. The staff is very nice. April 14, 2014
Rated 4.0 out of 5.0 by a good night sleep I went to El Paso for shopping purpose and after a long day of shopping a had a wonderful an recovery sleep April 9, 2014
Rated 3.0 out of 5.0 by close to highway My room was nice but the toilet did not work properly. The bed was comfortable but a little compact for a king accessible room. The bathroom was very nice. Hotel seems dated and the rooms need a little updating. Staff was very nice and professional. April 8, 2014
Rated 1.0 out of 5.0 by Bad location Could not sleep with a train whistle blowing at midnight and almost every hour after. My refrigerator turned everything to ice, even at the warmest setting. The breakfast buffet was not well stocked or maintained. Few items to choose from. The hot oatmeal was over cooked, and there were no toppings to put on it. I had to ask for brown sugar from the kitchen. For the price, it was a huge let down. Parking was good for the first couple days, until a fleet of utility trucks arrived, some with trailers taking 4 to 5 parking places each. 150 yards to the nearest parking place was a good walk with two heavy luggage bags. You need a map to find your building and room when you leave the lobby on foot. The building layout creates a maze that can become a long journey if you are in one of the outer buildings. I checked out early, and had a decent night sleep across town. March 25, 2014
Rated 3.0 out of 5.0 by Hit and Miss Friendly Staff! Room was o.k., a little dated, beds were horrible. the biggest complain i have is the food quality. I had breakfast twice; buffet food was either really dry or swimming in grease. i ordered an omlet and it came out dry and very burnt yet the cheese in the middle was not melted as it was still cold. This was my second stay at this propery, and had similar issues on my previous stay. It's in a great location. the property is a bit old but they do their best. If only they could improve the service and food quality in the resteraunt it would be a good place to stay. at this point, i dont think i will be back March 23, 2014
Rated 5.0 out of 5.0 Great staff Very great all around will be staying again. Have very nice out of the way rooms. Quiet but still have all kinds of entertainment. An shopping. March 19, 2014
Rated 4.0 out of 5.0 by Nice hotel The staff at the hotel was awesome. Everyone was very nice and accommodating. The only thing that was uncomfortable was the the beds. They said they were pillow top beds. but I could feel the springs and that bothered my back. They need to up grade some of the furnishings. But other than that the property was well kept and clean. I enjoyed my stay there. If I ever return to El Paso I would stay here again. Thank you Robin for trying to make it better for me. March 18, 2014
Rated 5.0 out of 5.0 by Top Rank!!! Can't say enough about the staff at this location. They are second to none! Hope someone recognizes the professionalism of all the employees at this location. They truly deserve it!!! March 17, 2014
Rated 5.0 out of 5.0 by Great stop Very comfortable, friendly Staff, and fair pricing. I stayed in one of the suits and it was very unique March 16, 2014
Rated 5.0 out of 5.0 by Awesome Service Clean and inviting rooms with exceptional service. Great location. February 16, 2014
Rated 1.0 out of 5.0 by Not like it used to be Priority club stays and points being eliminated for some reason. Won't be staying there anymore. February 7, 2014
Rated 5.0 out of 5.0 by Great Service. Our stay was most comfortable. A problem with the heating unit was quickly resolved by Luis from maintenance. He was extremely efficient and polite and remedied the problem very quickly. I highly commend Luis for his service. The fajitas in the dining room were some of the best I have had. Overall the staff was most accomodating. February 3, 2014
Rated 5.0 out of 5.0 by Relaxing Staff is super nice and the place is very relaxing. January 22, 2014
Rated 2.0 out of 5.0 by Water No hot water in the sink the whole stay. Carpet and rooms need renovation. Will not stay since no reward points given despite CLC. January 6, 2014
Rated 5.0 out of 5.0 by Internet service Wifi was never available; room was very nice......restuarant not really a Mexican restuarant January 4, 2014
Rated 4.0 out of 5.0 by CONFORTABLE ROOM CONFORTABLE ROOM BUT VERY BAD SERVICE OF THE STAFF AT THE RESTAURANT AREA January 3, 2014
Rated 3.0 out of 5.0 by Holiday Inn Sunland Park Lobby is lovely. Room, not so much. Lumpy, old mattress and awakened at 6 am by what I would imagine was air in the water pipes of the room next door. Not a great stay. In definite need of room upgrades. January 2, 2014
Rated 5.0 out of 5.0 by Pleasant Stay Enjoyed staying at such a pleasant. unique property. Staff was very welcoming and informative. Would definitely return. December 30, 2013
Rated 5.0 out of 5.0 nice room this property was very nice. Its location was excellent. It is close to shopping, casino and a minute from I 10. When we arrived to our room the battery was going bad in the smoke detector. We called the front desk and the clerk said she would send someone to change it out. As soon as we hung up the repair man was knocking at the door. The service was great. We will stay here again. December 29, 2013
Rated 4.0 out of 5.0 by Will Be Back! I come to El Paso about once every 6 weeks but it was my first time staying at this property. The staff was geat and very friendly! I recieved a free upgrade and when there was nobody to help with luggage, the Office Manager was happy to help. There was a minor plumbing issure occur but they responded quickly and effectively. I will definately make this my "go to" hotel in El Paso.The only thing major issure i had was with the restaurant and the evening staffing situation. They had one employee to run the dining room and room service so service was horrible. Overall i really enjoyed my stay at this hotel. December 26, 2013
Rated 5.0 out of 5.0 by Very nice overall hotel I have stayed at a lot of hotels and this is by far the best managed. I usually dont write reviews but was compelled to after this last stay. I am impressed by the coaching management style and see the manager actively managing each time I have stayed. I have stayed at other hotels for weeks and not seen the manager once. The facilities are nice, the pool is always in good shape and the rooms are clean and well maintained. My hats off to the folks who run this place. December 25, 2013
Rated 4.0 out of 5.0 by internet poor internet service could not get on the internet at all. also when I booked the room my usual room type was available when i checked in I a deferent type of room and was told it was the only room they had left. I was very disappointed that the room was available when I booked and was not when I got their and being a gold card elite I was down graded instead of being up graded. December 21, 2013
Rated 1.0 out of 5.0 by Reservation Person not paying attention I called this hotel from Phoenix AZ and spoke to reservations and expressed to young person I would be traveling with wife and daughter . The person said they didn't have two adjoining rooms with king size beds. He told me he had a room with a king size bed and a sofa sleeper . I said great that what I will take. When I got to city late that night and to hotel I got a room with 1 king size bed and a chair. I called front desk and explained to them that it was not what I needed or had asked for. After all where the heck is my 16 year old daughter going to sleep. He said he couldn't help me they didn't have those types of room available. Well being it was 830 at night I asked if they had something else. Make a long unhappy story short I got a room with 2 doubles.Thats the best this hotel could do!!!!!! Didn't sleep very well ,bed was small for me and wife together. Thanks for such a lousy stay Holiday INN December 18, 2013
Rated 4.0 out of 5.0 by Sunland park I had a good experience,clean service was good, loved the view , I would return to this hotel December 7, 2013
Rated 5.0 out of 5.0 by Most attendant service On our recent stay, we were greeted graciously late at night. Given the time of our arrival, the sincere smile and efficient reception merit highlighting. The next two days, any interaction my wife and I had with the staff continued in the same vein - folks were only pleased to offer their assistance. That consistency stood out. The only hiccup encountered were the four throw-cushions that served as our bed pillows (nothing the folks on-site had any control over). December 4, 2013
Rated 5.0 out of 5.0 by GREAT PLACE IT WAS A NICE HOTEL STAFF WAS AW SOME HAVE STAYED THERE BEFORE November 27, 2013
Rated 5.0 out of 5.0 by El Paso stay Hotel was great. Dinner was very good as was the breakfast. Nice location. It would have been nice to have better pillows. Not comfortable. The layout of the hotel was great. Would definitely stay there again. November 26, 2013
Rated 1.0 out of 5.0 by Not a good stay at all Though my room was okay in the cleanliness department, every day of my stay I had to go to the front desk or hunt down someone from housekeeping in order to obtain a bar of soap. Housekeeping stated that they were out of a lot of things so they were taking from one room to give to other rooms (a "rob from Peter to pay Paul" kind of situation). Coffee was equally as difficult to come by. I had requested a particular room, however, on check in that room had been given to someone else and I was put in a handicap room. There was not a closet in the room (hung my clothes on the shower rod) and I had to request that a small table be placed in the bathroom so I would have a place to place my toiletries. As with 95% of the Holiday Inn facilities, the breakfast food is less than appetizing. A suggestion for someone in the decision making department, start supplying something a little healthier for your guest. The canned gravy, instant eggs and paper thin pretend bacon are not what most frequent travelers want to eat. The yogurt and milk are great, but a little more fruit (and not green bananas) along with some whole grain cereal would be far more appealing. I hold a platinum status with Holiday Inn, however, that was not at all recognized when I checked in, nor through my stay. My stay was for business purposes and I reserved one of the facilities meeting rooms. The motel staff advised I had to contact IHG directly in order to receive my priority points for the meeting rooms. Upon contacting IHG I was told, no, it is the hotel that should award the points (IHG and the sales manager with the facility are to be working this situation out). Also, the hotel did not credit me with reward points for my entire stay, shorting me one day. When questioned, they stated I only stayed “x” amount of days, however, looking at my receipt (printed by their front desk!), it clearly has me staying the total number of days reserved and my credit card was certainly charged for the entire stay. Overall, no, I would not recommend this facility. I normally stay at the Holiday Inn on Airways which, in the future, I will opt for and forego the Sunland facility. November 14, 2013
Rated 5.0 out of 5.0 by Exceptional client service The staff at this hotel is truly outstanding. This group is among the most friendly/accessible/accomodating I have encountered; more impressive is that they made exceptional service look easy. I interacted with a total 5 staff members in various roles; all were very well trained and extremely professional. November 13, 2013
Rated 5.0 out of 5.0 by All Around Great Stay! From checking in to the time we left everything was as expected! Staff was very friendly and welcoming! Check in was very smooth. Room was large and everything was clean! Bed was comfortable and television worked very well. Buffet breakfast coupons were well worth purchasing in advance - meal was very good and service was excellent! Would stay again! Thanks!! November 12, 2013
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