Rated 4.1 out of 5 by 53
Rated 5.0 out of 5.0 by BoosMom Awesome Holiday Inn
I was in El Paso to meet my son who was coming home from Afghanistan and had to change my reservations multiple times and the staff was great. I was allowed to check in early, stayed three days past my original check-out date and no one made me feel as though i was an inconvenience.
I was traveling with a puppy and there was no problem, all of the staff members were freindly when i was walking around the grounds.
Thank you for making what could have been a stressful trip very relaxing.
February 25, 2013
Rated 5.0 out of 5.0 by jjgailha The place to stay
Always stay here when in El Paso.
The staff is courteous and the rooms are spacious and comfortable.
February 19, 2013
Rated 5.0 out of 5.0 by Duckmo66 Sunland Holiday Inn expereince
Overall, the hotel along with the staff was an excellent experience! This was my second time staying at this location! One thing that truly stood out was when I asked for a delayed departure, the front desk didn't hesitate and granted me the extra time I needed to get packed and get to the airport! THAT is amazing! I will stay here again and again everytime I visit El Paso! Thank You!
February 5, 2013
Rated 4.0 out of 5.0 by jmichaelc80201 El Paso-Sunland Pk Dr & I-10 W - Good for business travel
The hotel was a good value and quality. The did like the on-site work out room. It have plenty of space and good equipment. It is a little out-dated, but nothing was wrong at all with the rooms. Value, location and quality was all good.
January 30, 2013
Rated 5.0 out of 5.0 by Ric83 Comfortable and excellent location
Rooms are very quiet and comfortable, hotel has a excellent location close to shopping malls and restaurants, parking has easy access to rooms.
I used my Priority Club points for my stay, had an excellent service and compliments from the hotel staff.
January 27, 2013
Rated 2.0 out of 5.0 by mover cold water shave
ran out of hot water. shaved in cold water, bummer.
January 17, 2013
Rated 1.0 out of 5.0 by Lucio Worst Holiday inn
1. Can't get any work done. The Internet signal is so weak I spend more time trying to log on then it is worth.
2. You only get 1 soap a day and that goes for other items including
3. When you check out the don't even give you Holiday Inn Folder to
Sort your trip.
4. They don't give you your priority gift.
January 16, 2013
Rated 1.0 out of 5.0 by JMSJMS Poor maintenance
Could not gain access to room after breakfast. It was exremely cold and lock would not open, had to walk back (outside) to the office area where each time I was told they had reset the lock and each time the card would not open the door. Finally (after standing out in the cold for a half hour) an employee took the lock apart so we could remove our articles. .
January 13, 2013
Rated 4.0 out of 5.0 by katywood9 Landscaping could use some improvement
Overall my experience with Holiday Inn at Sunland Park in El Paso was wonderful. One recommendation I would ask is if the landscaping could be improved upon especially since this is a pet friendly hotel.
There needs to be grassy areas located strategically around the property so that the pets can do their business comfortably. At present, the landscaping is primarily small lava rock and then there are ale shrubs and small trees, but nothing comfortable for them to relieve themselves. Also, it's just rather ugly.
January 4, 2013
Rated 5.0 out of 5.0 by BigJim99 This Hotel is a "MUST STAY"
We stayed here just before Christmas, and it is one of the best Holiday Inns in the country. I know this because we travel at least 300 days a year. I have been all over the United States, and this is one of the best! Everything at this hotel is perfect, and the staff will go out of there way to make your stay perfect. I get the felling they really do care about your stay. This is the third time I've stayed here and I will be back.
January 2, 2013
Rated 5.0 out of 5.0 by Barcelonatrip Great
Great location, and food is also very good. Best breakfast, is worth it to go there for that Pillows could be bigger to improve comfort.
December 18, 2012
Rated 3.0 out of 5.0 by clsidj Bathroom issue
on this stay and my stay in Oct, the first floor building has obvious septic issues..toilet plugs up over night, just "plunging" is NOT the answer...very disgusting....disappointing to see a repeat of this in 2 months...
December 17, 2012
Rated 4.0 out of 5.0 by Willys46 Good rooms
Had a quite stay with no issues and felt safe. The rooms were clean and only had a toilet that was not functioning well.
November 20, 2012
Rated 1.0 out of 5.0 by cazza Poor value option in EP
I wasn't acknowledged as I waited to be served...then when my turn finally came, I wasn't greeted. The grumpy old man on the reception desk could have cared less about our stay. He also didn't appear to know how to operate the computer, key system, etc
The rooms are old style - an upgrade includes more than changing the bedding - it should actually include changing the bed, carpets etc.
There is better value for money in EP
November 4, 2012
Rated 5.0 out of 5.0 by Taters Exceptional staff
We have stayed at many hotels and I must say, the staff went above our expectations! They were all friendly and always answered any questions that we had with courtesy and respect. We would highly recommend a stay at this location. Thanks to ALL the staff, you made our week there enjoyable!
October 28, 2012