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Rated 4.5 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Beautiful hotel A wonderful hotel and staff, very clean and pleasent. Great pool and food. A definte stay over and over again. Bennigans is a major plus as well. As for the beds, must have been the most comfortable bed my husband and I ever slept in. June 18, 2014
Rated 5.0 out of 5.0 by Awesomely clean Rooms were excellent and sparkling clean. Bennigans restaurant superb. Breakfast at the hotel was great. Would definitely stay there again. June 18, 2014
Rated 5.0 out of 5.0 by Enjoyable stay, comfortable modern facility I was very pleased with the Elgin Holiday Inn. From the time that I walked into the lobby through to my check out 2 days later, I had an enjoyable time. The facilities were modern and well maintained. The staff that I encountered were pleasant and professional. My room was large, clean and modern. I did use the exercise area and was pleased to see that it had a wider range of equipment than most of the hotels that I have visited. The equipment was new or very well maintained. I did not use the pool because it was not open before 7:00 but the area was attractive and inviting. Over-all, I had a very good stay. June 18, 2014
Rated 5.0 out of 5.0 by lovely destination This place met or exceeded our expectations. The staff were the best! June 18, 2014
Rated 5.0 out of 5.0 by House Hunting We are moving back to the Chicagoland area and setup shop at this HI. I almost did not want to hunt and see if we could live there. Great people, wonderful Bennigans attached. I had everything I wanted in one place. My wife did not think it was as great when I said lets stop looking for homes and just work out a deal to stay here.....MD June 17, 2014
Rated 1.0 out of 5.0 by Would never return While staying at this Holiday Inn property we were unable to get internet access. We spent the first 45 minutes of our stay on the phone with a tech who attempted to resolve the problem. We moved to a different floor to attempt to resolve the problem. After two frustrating evenings and two interactions with a very rude hotel employee, we changed hotels. We were promised a call from the manager. It did not occur. While we know this is not typical of service at the Holiday Inn, because of the attitude of the personnel and the inability to get our work done due to the internet problems, we would not return to this property. June 14, 2014
Rated 5.0 out of 5.0 by Great stay! I was there for one night only but it was very comfortable and cosy! I recommand it! Nice staff! June 14, 2014
Rated 3.0 out of 5.0 by Holiday Inn - Elgin For two days we had no water for the sink or shower, it was warm at best. Notified the front desk and never heard back. Everything else was as expected for a Holiday Inn. June 11, 2014
Rated 4.0 out of 5.0 by Comfortable roomand good service Room great, food good, staff very helpful. Nice location, easy to find, June 10, 2014
Rated 5.0 out of 5.0 by Needed some relaxation! This hotel was our stop on the way home from a 2-day cancer walk. All we needed was food and relaxation, and this place delivered. Very nice hotel, nice staff, and great room service! Thank you!! We will be back again next year! June 9, 2014
Rated 5.0 out of 5.0 by cuartos amplios con cama y almohadas excelentes los cuartos muy amplios con camas y almohadas excelentes. Descanse verdaderamente bien. El personal muy atento y servicial. June 9, 2014
Rated 4.0 out of 5.0 by Good, not great Being Platinum member did me no good. The alarm clock went off at 5:00 am. Thin walls, I could hear the TV next door. This property is like an excellent Comfort Inn. June 7, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Overall my stay was excellent. The rooms were clean and comfortable. It would be nice to have a variety of pillow sizes, but I'm not complaining. The breakfast buffet was average hotel fair, but very well stocked. The staff was friendly and helpful. hte only complaint is that the room was blistering hot upon arrival. It took several hours to cool down to a reasonable temp. June 6, 2014
Rated 5.0 out of 5.0 by Very nice property and service too Hotel seems newly renovated. Very nice spacious and comfortable rooms/Beds. front desk very helpful and accommodating. June 4, 2014
Rated 5.0 out of 5.0 by Good night's sleep My daughter and I had to spend the night in Elgin because her brother had a baseball game there on Friday and oddly enough she had a volleyball tournament the next morning at 7:00am. We had an enjoyable experience with a clean room. We didn't really get a chance to experience the amenities, but we did get to watch the Blackhawks game in Bennigan's and get a good night's sleep in comfortable, clean beds. My daughter was very happy with the appearance of the room and the bathroom. She slept well and played well the next day. I would recommend it. June 4, 2014
Rated 4.0 out of 5.0 by Wireless Internet Holiday Inn - Elgin seriously needs to improve their wireless situation. It was impossible for me to get online unless I was in the lobby and even then I kept getting kicked off and had to sign in again. June 2, 2014
Rated 5.0 out of 5.0 by Excellent service at the Front Desk Jessy and David gave me excellent service at the Front Desk. They took care of all my needs. They were very friendly and professional. I also had a business call with Kaitlyn, Social Catering Manager. She was informative and knowledgeable. she gave me enough time to listen to me. Thanks Kaitlyn. I will be making a follow up visit with her. June 1, 2014
Rated 5.0 out of 5.0 by Awesome Hotel Awesome Stay- just what my husband and I needed! Thank you! May 30, 2014
Rated 4.0 out of 5.0 by Great hotel but they need to do something with the internet connection I work for a company with it's headquarters not far from this hotel. I've stayed here off and on for about 15 years. In the old days the phone system at this property allowed only the weakest of dial up internet connections. When they did get wireless internet you pretty much had to be along the elevator shaft or you had little or no signal. When they did get wireless setup so that you had good signal strength all over, then you had a situation where there was obviously just not enough bandwidth for the number of rooms. This is a big property with 8 floors. SO, A few years ago I started staying at another hotel as the weak internet was just not going to work for me when I needed solid connections for Skype and webex demos. Well last week I forgot to make reservations far enough ahead of time and this was the only hotel available. I figured it had been a few years so surely they had modernized their internet by now. Buuzzzz wrong answer... From about 7pm to 11pm the internet randomly dropped connections or slowed to the point that it was un-usable. Hotel is nice and clean, rooms are laid out well for business travelers and the Bennigans downstairs has good food for a hotel restaurant. Lots of things to like about this property BUT THEIR INTERNET STINKS! In all fairness I did not complain to anyone during the stay but when I sleep in hotels about 100 nights per year I know what bad internet connections look like. For this particular visit it did not matter as much as I had my trusty iPad with cellular data and I scraped by with it. Sorry but I will not be returning unless the ot-H-er guys start missing the mark and make me look elsewhere. May 26, 2014
Rated 4.0 out of 5.0 by Clean room and great bed Beautiful hotel with great atmosphere. My room was clean and bed was very comfortable. Bennigans restaurant which is attached to the hotel is excellent. My only issue was that the front desk was not very friendly. It seemed like the girl was being bothered by me and other guests checking in. May 16, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing Room ready before 3. Friendly staff. Very clean room. May 13, 2014
Rated 5.0 out of 5.0 by Wow! This hotel never fails to do an excellent job. Great room. Clean. Bennigans is smartly set up. Good breakfast. Will return again as I have. April 28, 2014
Rated 5.0 out of 5.0 by Very nice indeed This facility was very nice indeed. Did not expect to have such a clean and modern hotel on this trip. A real treat. Stay here when you are in the Chicago area, you will not regret it! Top notch hotel, staff, and service. April 19, 2014
Rated 5.0 out of 5.0 by great dont understand Dont know how you get breakfast coupons stayed here twice for a week in the last month one time got them next time i didnt dont understand April 6, 2014
Rated 5.0 out of 5.0 by Group stay Kaitlyn, from catering services, did an excellent job. She understood the circumstances of our family and adjusted the situation as needed. She was very helpful and willing to help. The hotel was in top-notch condition and we will use the location again. March 28, 2014
Rated 5.0 out of 5.0 by Great staff, comfortable bed, nice room. Pool and and hot tub great The staff at this hotel was very friendly they had an upgrade for me when I got there did not to ask. It was a very nice suite the pool here is one of the bigger ones I have come across more so for children. Nice hot tub has a Bennigans attached to it good food and bar. There is no breakfast but they do serve coffee. Would go back as I have stayed here many times before. March 27, 2014
Rated 4.0 out of 5.0 by Nice larger hotel Stayed week of 3/17/2014 for 4 nights. Good service from the front desk. Hotel was clean and well run. Room service was very quick and a good value ( I think it was just a $ 2.00 surcharge. ) My cab ride from Ohare was 99.00 vs. the 45.00 listed on the hotel website.- that's more a cab issue than a hotel issue- just wanted folks to know. I will stay here again. March 25, 2014
Rated 5.0 out of 5.0 by LOVE BEING TAKING CARE OF... I Love how this Particular Hotel really Takes care of its IHG Reward Club members, whether they are Gold, or Platinum ( i have been both) we are treated like we belong and respected and acknowledged that when we travel we choose an IHG Brand and are rewarded because of it. Thankyou Elgin Holiday Inn Express & Suites, I WILL BE RETURNING. March 24, 2014
Rated 5.0 out of 5.0 by the prefect spot in town for a funeral so appreciated the kind staff, clean rooms, the pool and a few needed cocktails! would def go back again! March 12, 2014
Rated 4.0 out of 5.0 by Clean and hospitable Check in easy, room clean,bed was double sheeted and comfortable. Parking lot needed plowing in the morning had to walk through 6inches of snow March 8, 2014
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