Rated 4.5 out of 5 by 82
Rated 5.0 out of 5.0 by Rod53 Lady at front desk exceptional.
First impressions are important and the lady at the front desk when we checked in was exceptionally friendly and helpful. We checked in late, around 10:00 PM, and she gladly fulfilled some special requests for us. She made us feel very welcome.
February 1, 2013
Rated 5.0 out of 5.0 by Tom81 Great Service
We arrived late to the hotel because of extended day at the hospital waiting for our new grand-daughter. We were too late to experience the dinning but the staff was very friendly and service minded after our long but rewarding day and night.
I would recommend this hotel to anyone, we had a great nights sleep and we will definitely stay here again when visiting our new family edition.
February 1, 2013
Rated 5.0 out of 5.0 by Amy55 Excellent Service & Facility
Room was very clean and comfortable. Staff was top notch. Food was excellent. Excellent overall service and facility
January 26, 2013
Rated 5.0 out of 5.0 by Jenn1228 No issues
Staff was pleasant and friendly. Rooms were well kept and comfy. Food at Bennigans was fine. Nice to have restaurant attached. Easy check in - easy check-out. Can't ask for much more.
January 25, 2013
Rated 3.0 out of 5.0 by MissB513 minor details
room was very nice I upgraded to a suite for a nominal price however the shower door did not fit properly in the track so I had water all over the floor after my shower. no problem cleaning it up but it could have been avoided. Also had 2 tv's but only one remote worked. Atleast it worked for both TV's.
Also it would be nice to have some kind of menu for room service. We ended up going down to the resturaunt instead but I should have been able to order in. The only menu was for breakfast
On a positive note - your reservation lady was FABULOUS what a charmer. She had me absolutley in stiches. It was her terrific attitude and freindly nature that talked me in to t he upgrade. To bad it didn't live up to the extra charge.
I have always had good experiences at your hotel and will contnue to stay there but I thought you should be aware of the issues.
January 24, 2013
Rated 5.0 out of 5.0 by Berlyn WOW!
Good reception at front desk. Excellent rates. Very clean. Very comfortable. Very engaging manager, Mr. Basmadjian. Great breakfast.
January 15, 2013
Rated 5.0 out of 5.0 by Art2012 Nice clean place to stay after a long days work
For the past six months I have stayed at this location at least 3 times/month+. The rooms are always fresh and clean and as a corporate traveler I really appreciate being able to come to a clean and comfortable room after a long day of meetings and work. The breakfast every morning is always pretty good ( I do recommend staff try to recognize regular customers - it just adds to the experience). The decor of the lobby is really nice and always nice and clean and during the holiday season it was decorated really nicely. Nancy, and the front desk staff are always friendly and do their best to get you settled into your room quickly and to honor any special requests.
I will always recommend this Holiday Inn location.
December 27, 2012
Rated 3.0 out of 5.0 by CMM007 Front desk needs a facelift
This is a nice hotel in a good area. My only complaint was with the lady at the front desk. She was preoccupied when I arrived and acted like I was bothering her. Then there was a small issue with the first credit card I gave her and I may as well have been from outer space, for the way she treated me. She could learn a little forgiveness and how to move on, when a situation is already embarrassing for an individual, instead of persecuting them on the spot and making it worse. Otherwise I give this location an Excellent rating.
December 20, 2012
Rated 5.0 out of 5.0 by Jones7 Extremely Nice Property! Very Pleasant Stay!
This hotel is very nice property, ownership has done a great job with the renovations (which it is easy to see a full renovation was recently done).
The front desk staff was also very nice, thanked me for being a platinum member, they provided take out menus when asked.
I was upgraded to room #834 which was a Queen Suite. If I stayed here again, I would request a different room as the bed is extremely close to the elevator. Even when the elevator doesn't come to the 8th floor, you can still hear the elevator shaft / mechanism working. I am heavy sleep so it didn't bother me, but I didn't notice the intermittent noise.
Outside of that, the room was great, very clean, well organized, and modern amenities.
I ate breakfast in the downstairs restaurant each day, the offering was very good in addition to service. The attached Bennigan's was nice in regards to cleanliness and service, but the food was nothing to write home about.
Oh, both Check-in and Check-out were very smooth. Overall if in the area, I will definitely stay here again.
December 18, 2012
Rated 5.0 out of 5.0 by Honda2001 Great Service and Beautiful Room
My stay at the Elgin Holiday Inn on Nov. 16 & 17,2012 was wonderful. The room was spacious, very clean, and beautifully decorated. Bed and pillows were fantastic...I slept very well.
I had to come into town for a funeral service and needed a cab twice over the weekend. Nancy, the Front Desk Staff, was so efficient and helpful. She did her best to help my stay be comfortable, as well as she was comforting to me when I would stop by with questions.
I am staying at the hotel again on Dec. 8th and am expecting another wonderful experience. Thank you so much for your hospitality.
November 23, 2012
Rated 5.0 out of 5.0 by BulldogDad Very nice stay, can't go wrong in Elgin
We came to Elgin for a sports tournament, and had a fantastic stay.
The staff was quick, organized and pleasant at check in. The room was spotless, appealing and had amazingly comfortable beds. Highly recommend if you find yourself needing to stay in Elgin.
Also, as a team (about 45 of us), we ate at the attached Bennigan's restaurant, and we put them in what I thought may be a bind with no call ahead notice, and they didn't miss a beat, and were the utmost in graciousness and accommodating.
October 28, 2012
Rated 5.0 out of 5.0 by Lala57 Great stay, great staff, great food!
Stayed here for a quick weekend getaway. Beautiful hotel, updated and clean room, nice pool area and hot tub. The breakfast was fabulous and the staff extremely friendly and accommodating. Definitely plan to visit again.
October 12, 2012
Rated 4.0 out of 5.0 by mj71 room
We have stayed at the Holiday Inn Express in Wausau because it had a suite with a door separating the main bedroom from the fold out. The door from the main bedroom had windows but it had a curtain on the door so it provided some privacy. the door separating the main bedroom from the living area with the pull ou t bed had no curtain at your hotel. It offered no privacy. We won't be staying at your hotel again as the whole reason for staying and using the suite was the fact that we could just have one room and still have privacy in the main bedroom,
October 12, 2012
Rated 5.0 out of 5.0 by Jonathan78 Nice facilities and excellent customer service
My son is on a travel hockey team, so we frequent hotels on the weekend. I would highly recommend this particular hotel; nice facilities, friendly customer service and very comfortable rooms. Also, it was very convenient having Bennigan's attached to the hotel.
I would highly recommend this hotel!!
October 12, 2012