Rated 4.1 out of 5 by 70
Rated 4.0 out of 5.0 by goferit Lost Luggage
Unfortunately, on our way to the airport on Saturday , November 23, 2013, my luggage and another passenger in the van lost our luggage. We did not personally lose it. Apparently the doors of the van swung open and two hard shell suitcases fell out. The driver doubled back nothing in sight. So, the inconvenience of having to did through receipts that I do have, making an estimate of damages, sending them in get reimbursed is more than what I bargained for. Hopefully this will all work out. I am grateful we made our flight that morning.
December 1, 2013
Rated 5.0 out of 5.0 by Christopher5675 Best Place to Stay Outside of Chicago
Stayed with Konica Minolta training and was very impressed with everything. This is a Four Star Hotel and it is nice and clean. Great staff and very friendly..
November 27, 2013
Rated 3.0 out of 5.0 by CCharlottetraveller Chicago area recruitment
Arrival and check in was smooth and without stress. Staff was cordial. My room was small but comfortable, bathroom was super tiny. This hotel is in need of some remodeling in my opinion. Few restaurants in the area. The only restaurant at the hotel closes fairly early so good luck if you're a late arrival. This hotel is located in an industrial area near O'Hare but it is a short drive to some decent restaurants and the Rivers Casino.
November 12, 2013
Rated 5.0 out of 5.0 by MikeyJennyt Best Experince Ever
We stayed there on 11/2/13 for a wedding. We were able to relax in the unique bar/reataurant, which had amazing food and a great staff. After relaxing at the bar it was time to get reading for the wedding. One thing missing, no tie..... I believe his name was Alvin at the front desk went above and beyond to make sure i had a tie and almost took off the one he was wearing.. He ended up getting 3 ties out of his car for me to pick out. With this exceptional gesture your hotel will truley succeed!!!
Thank you again for going above and beyond to help your guests!!
November 7, 2013
Rated 2.0 out of 5.0 by DrKen Requested assistance, no resolution during stay.
I was in town for an Arena Football League Meeting. I am one of the owners of a team in the league. Upon arrival I was greeted by the desk clerk, Jeff who seemed a bit put out with my checking in. I arrived at approximately 10:30 am. He indicated that there was one room available for early check-in. I was given that room. I inquired about the billing status for my room as the company was picking up the charges. He stated that the reservations were made by the company, but that no other arrangements had been made. I was then instructed to use my credit card and go straighten things out with my company. I did not have my IHG # with me and was told to go look it up and if I have one to contact the front desk to have my stay credited (I did locate it and upon check out had it applied to m stay). I tried to engage him in conversation about what to do, where to eat, and other pleasantries, however he was not in a mood to talk and pointed to the information rack around the corner.
Upon entering my room I noticed that there was not a refrigerator in the room. I am diabetic and need to keep my insulin cold. I also noticed that the bathroom had not been cleaned appropriately, there were long black hairs in the tub and on the shower curtain. On one of my breaks during the meeting I was attending I stopped by the front desk and informed the young lady about the room issues. She stated that she would check if there were any refrigerators available and if not she could move me to another room, and that she would notify housekeeping. Neither of these issues were corrected during my stay. The hairs on the shower curtain still remained after the second days normal cleaning
The Facilities and meeting rooms were well attended and the steward even went out of his way each morning to ensure I had milk for my medication.
November 2, 2013
Rated 3.0 out of 5.0 by Flightnurse Good value but....
The staff, very accommodating always had a smile on their face and very helpful when a question was asked. I even had a hand written letter from Sylvia the housekeeper wishing me a pleasant stay, this was the first time I have ever gotten one from a housekeeper.
The airplane noise from ORD can be very loud, but what is one to expect when you are about 3 miles from the end of the runway.
I think the worse part of my stay was the fact the only window in the room faced the atrium and workout room, which is not a problem usually, I would just closed the black out curtains, However, my room did not have blackout curtains so the lights were always coming through the very thin curtains, I'm not use to sleeping like this. I could not have been moved because the hotel was full, so needed less to say, I did not get much sleep for the 3 days I was there. So for anyone coming to this hotel, do not get room 108.... When this was brought up to the front desk staff, I got this look like, "really" I'll have to have someone look into this... I can't believe this is new to the staff, I can't believe no one else has ever complained about this...
October 15, 2013
Rated 5.0 out of 5.0 by BizTravel1 Holiday Inn - Elk Grove
Helpful staff and very fast/easy check-in process, I highly recommend this property
October 9, 2013
Rated 4.0 out of 5.0 by eoj145 Good Value
Overall a nice hotel. Should focus a bit more on the grab and go food choices. For a full restaurant, a plastic container with an apple and granola bar seems VERY light.
Staff was extremely polite and helpful.
October 4, 2013