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Rated 4.0 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Comfortable room and great service. Nice place conveniently located to the ice rink I was attending. PLEASE NOTE that your reservationist, Tanya, was OUTSTANING !!!! She worked very hard to accomodate my families' needs and most of all she was very polite, professional and pleasant. You have a GREAT person working for you !!!! October 1, 2013
Rated 4.0 out of 5.0 by Good, complete and comfortable stay This is a great hotel and one of the reasons we picked this was the excellent shuttle service to and from the airport and business/leisure destinations. Good food at the restaurant and a comfortable room made it a good stay. Friendly staff! September 30, 2013
Rated 1.0 out of 5.0 by Room rate All the room rates are nonrefundable and require a deposit for first and last night, Even for my corporate rate. I travel for my corporation and have, many frequent schedule changes. I must have stayed at this hotel maybe 100 days or more, I will be staying at the holiday Inn around the corner a couple miles away because of your new room rate policies. September 27, 2013
Rated 1.0 out of 5.0 by Room rate all the room rates are non refundable and require a deposit, even my corporate rate. I work for a company and my plans change all the time, I have stayed at this hotel maybe a hundred nights or more. because of this non refund policy i will be staying at the holiday inn around the corner couple miles away. September 27, 2013
Rated 1.0 out of 5.0 by Poor Service Reservations were messed up even though we had called a week in advance to add one day to our stay which was reserved much earlier.. Room to go with our original reservation we were told we could not have even though they had one. Was told you had 35 walk ins and we were not important enough to save the room we had reserved. Desk clerk was rude and blunt. The double room he gave us had poor working controls for heat and AC. Toilets allow body parts to dangle in toilet water. It was not a bidet. September 25, 2013
Rated 4.0 out of 5.0 by good value, but could be better Hotel was clean and well maintained. But (king room) had very small bathroom, and restaurant breakfast service SLOW September 25, 2013
Rated 1.0 out of 5.0 by The worst hotel experience........... The room, furnishings, hallways are old, smelly, and antiquated. For the price I paid and the quality and lack of comfortI should have stayed at another hotel and taken a taxi to and from the seminar. September 23, 2013
Rated 2.0 out of 5.0 by bathrooms are way to small Ive stayed here before when im here for work. With being a IHG member [elite] I get the rooms that drains don't work ,bathrooms are very very small and not enough power outlets ! Staff was good but didn't no I have to pay extra for breakfeast .Parking doesn't have enough space go figure your in Chicago area. September 16, 2013
Rated 4.0 out of 5.0 by Elk Grove Stay Always very nice staff, friendly and responsive.. Thank you. September 9, 2013
Rated 2.0 out of 5.0 by Wedding Stay Stayed here for my buddy's wedding. Room we nice and clean, bathroom a little cramp. Shuttle service to the weddnig hall has good. Shuttle ride back was a different story. No one passed on to the front desk the correct times for pick ups and when I called the front desk, they were not very helpful. Put me on hold for over 5 minutes and when I called back, argued with them that they needed to send the shuttle to pick up all the guest that were staying at the hotel, and eventually the front desk hung up on me. Very poor customer service! August 28, 2013
Rated 5.0 out of 5.0 by Great week-end getaway Three generations took a weekend trip to Chicago to take in a baseball game. We wanted to stay in the suburbs, and use the hotel as our "home base". It worked perfectly. Some trips were north of hotel, some were south, we were somewhat in the middle! Got a GREAT deal through which more than made up for the extra gas we used to get around Chicago. With toddlers in tow, eating on-site made it much easier and less stressful. And kids eat free. Both breakfasts were good and served quickly.. Had dinner first night at hotel. We were starving after traveling all day and sight-seeing all afternoon. Our waitress was wonderful, and the food was good and there was plenty of it.. All in all, nothing to complain about. Couldn't even hear the planes that went overhead occasionally. Beds were comfy, rooms clean, and the entire staff was friendly, helpful and gracious. We will stay here again for our next family baseball trip. Everyone was extremely satisfied. Thanks for making our weekend one to remember. August 21, 2013
Rated 5.0 out of 5.0 by emanuelle was just wonderful .Our stay was great emanuelle was very helpful and great service also your Shelby restaurant and bar was terrific.we all had great time . August 19, 2013
Rated 5.0 out of 5.0 by After Comic Con We stayed here after attending Comic Con in Rosemont. The room was immaculately clean, the beds were very comfortable and the desk attendant was exceptionally warm and friendly. Thank you for a great stay. August 16, 2013
Rated 5.0 out of 5.0 by Great stay 2 days of work training but this was a great facility with an excellent restaurant attached. August 12, 2013
Rated 3.0 out of 5.0 Very Clean, Although Bad Room Location from Priceline. Generally, I was quite impressed with the cleanliness of the Holiday Inn Chicago-Elk Grove. We stayed one night, while going to a concert at Wrigley Field. We purchased our room through Priceline. The staff were very friendly upon check in although we were placed in room 105. First floor, right in the immediate footpath of all the other guests who were entering/exiting the building. The room was immaculate, besides the bathroom, which was showing signs of wear. We only stayed for a moment before heading out for the night. The airport shuttle driver was friendly, although not very informed about how to get transportation into the downtown area. We got in late from the show and were awakened by 8am by the other guests/families//cleaning staff passing by our room. So, even with the do not disturb sign up, the 5 hours sleep wasn't exactly refreshing. Also, i understand that not every hotel has a free breakfast the next morning, but to charge for a cup of coffee too? That didn't seem very customer service oriented. July 29, 2013
Rated 4.0 out of 5.0 by Every chance I have Every chance I get ... I book my stay in the Chicago area at this facility. Excellent service, good value for your lodging dollars, really nice menu and quality food ! July 26, 2013
Rated 4.0 out of 5.0 by Great convention meeting place. Room clean and well appointed. Our room was near one of the elevators which helped get to different parts of the hotel. Food in the restaurant excellent. Buffet food in the convention outstanding. Food in the Saturday and Sunday breakfast was well prepared. The service on Sunday morning was great. The service on Saturday was poor. I would stay at this hotel again. July 23, 2013
Rated 5.0 out of 5.0 by Vacation travel stop We thoroughly enjoyed our overnight stay at this Holiday Inn. Everything was in great order, room was clean and bed comfortable. A buffet breakfast would have been nice at this location but didn't include one.They did have an on-site restaurant and the breakfast was very good. We always try to use Holiday Inn and Holiday Inn Express when traveling. Keep up the good work as a fine Hotel.........Rob and Debbie July 21, 2013
Rated 4.0 out of 5.0 by A little deceiving We booked this hotel through the web site selecting "King Suite". Upon arrival they told us they had no King Suites left & wanted to give us 2 double beds instead. I insisted I booked a King Bed & really wanted them to fulfill my original request of what I paid for. They landed up bumping another customer who hadn't checked in yet to give me their room. Not very fair to that customer now when they arrive, which makes me think maybe they did the same thing to me. The web advertise these beds as pillow top beds. We felt like we were sleeping on plywood, extremely hard - no pillow top at all. Bathroom had pieces of tile cracked & missing from the wall leaving holes into the walls - large enough to put 3 fingers into. No ventilation in the washroom neither - Overall probably wouldn't stay again because of the lack of comfortable beds. July 18, 2013
Rated 3.0 out of 5.0 by Can the bathroom be any smaller? Let's see: - I was not greeted as Platinum member. - I did not get any snack or bottle with water. - Room was not upgraded (breakfast would be a good option instead? - just a thought -). - The smallest bathroom ever! (I know they want more rooms but...). - I did not see any security camera on the 3rd floor unless they were spy-size cameras?. - I will not say anything about the carpet design. - Worst Cable TV Menu ever. The best thing of Hi will always be the shower and bed =) July 12, 2013
Rated 5.0 out of 5.0 Comfortable bed and great service. It was a good experience of staying in this hotel.Room service was good, everything was in good condition,I recommend this hotel for good service in low cost. July 5, 2013
Rated 5.0 out of 5.0 by Room Pillows All pillows need to be replaced. Thoses found are all firm pillows although there are also some labeled as soft, which are a little bit soffter but still quite hard, tall and tough. Quality of all pillows are low as well. This is a must change for such a nice hotel. Other than that, everything was very good. July 2, 2013
Rated 2.0 out of 5.0 by Great Customer Service The hotel it's self is outdated. I was disappointed by how outdated it was. There was no hot tub which when searching I saw one on the websight. Overall I rate the hotel room its self at a 2 out of 10. The restraunt was closed at 10pm at night and none of the fastfood places were open. Nor did the restraunt have anything gluten free on the menu. This was an issue we found within the whole town pretty much except for ordering pizza! The staff was EXCELLENT! Very helpful in giving directions. Housekeeping: was AMAZING! They even folded our personal blankets! They need a raise for sure because not to many housekeeping go above and beyond. Front desk: Sweet from the minute we walked in the door! The guy offered my daughter a free snack because she walked in with a smile on her face! That completely made her day after a LONG car ride over. The next morning we had questions about how to get to the "L". The lady working was great at helping us and getting us to where we needed to go! Thank you so much for being excellent!! The front desk people and housekeeping! June 24, 2013
Rated 5.0 out of 5.0 by 5 Star Hotel! I recently stayed here for a night and I have to say this hotel is like a 5 star resort! The halls, lobby and room were VERY clean and looked rather new. The employees were polite and helpful! VERY nice hotel! June 22, 2013
Rated 5.0 out of 5.0 by Staff Alfred is wonderful he greets you with a warm welcome and makes your check in a breeze. Very friendly to everyone who comes in the doors. June 21, 2013
Rated 4.0 out of 5.0 by Daughter's 8th Birthday We had a good time at the hotel as we celebrated my daughter's 8th birthday with 5 of her friends plus her family. We will be going back very soon! June 10, 2013
Rated 5.0 out of 5.0 by Nice stay I enjoyed my visit. However, I wish you would reinstall a hot tub. I used to enjoy that during my previous stays. May 29, 2013
Rated 5.0 out of 5.0 by Airline Flight Cancelled My flight got cancelled so I stayed here for the night. The bus driver from airport to hotel was informative and very helpful. Hotel staff were very friendly and fun and helped me get some items for the evening I needed since airlines kept my luggage. April 24, 2013
Rated 2.0 out of 5.0 by supplies in the room - what happened to that???? Hotel needs some upgrading - and when did they decide that we don't need hair conditioner???? I had to go out and buy conditioner and then, the next morning the housekeeping staff and not replenished the shampoo and even took out the one that was partially used in the shower!!! So, no shampoo on day 2!! April 16, 2013
Rated 5.0 out of 5.0 by Great Staff Very Friendly staff. Everyone go to great lengths to make sure your stay is comfortable. April 1, 2013
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