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Rated 4.1 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by After Comic Con We stayed here after attending Comic Con in Rosemont. The room was immaculately clean, the beds were very comfortable and the desk attendant was exceptionally warm and friendly. Thank you for a great stay. August 16, 2013
Rated 5.0 out of 5.0 by Great stay 2 days of work training but this was a great facility with an excellent restaurant attached. August 12, 2013
Rated 3.0 out of 5.0 Very Clean, Although Bad Room Location from Priceline. Generally, I was quite impressed with the cleanliness of the Holiday Inn Chicago-Elk Grove. We stayed one night, while going to a concert at Wrigley Field. We purchased our room through Priceline. The staff were very friendly upon check in although we were placed in room 105. First floor, right in the immediate footpath of all the other guests who were entering/exiting the building. The room was immaculate, besides the bathroom, which was showing signs of wear. We only stayed for a moment before heading out for the night. The airport shuttle driver was friendly, although not very informed about how to get transportation into the downtown area. We got in late from the show and were awakened by 8am by the other guests/families//cleaning staff passing by our room. So, even with the do not disturb sign up, the 5 hours sleep wasn't exactly refreshing. Also, i understand that not every hotel has a free breakfast the next morning, but to charge for a cup of coffee too? That didn't seem very customer service oriented. July 29, 2013
Rated 4.0 out of 5.0 by Every chance I have Every chance I get ... I book my stay in the Chicago area at this facility. Excellent service, good value for your lodging dollars, really nice menu and quality food ! July 26, 2013
Rated 4.0 out of 5.0 by Great convention meeting place. Room clean and well appointed. Our room was near one of the elevators which helped get to different parts of the hotel. Food in the restaurant excellent. Buffet food in the convention outstanding. Food in the Saturday and Sunday breakfast was well prepared. The service on Sunday morning was great. The service on Saturday was poor. I would stay at this hotel again. July 23, 2013
Rated 5.0 out of 5.0 by Vacation travel stop We thoroughly enjoyed our overnight stay at this Holiday Inn. Everything was in great order, room was clean and bed comfortable. A buffet breakfast would have been nice at this location but didn't include one.They did have an on-site restaurant and the breakfast was very good. We always try to use Holiday Inn and Holiday Inn Express when traveling. Keep up the good work as a fine Hotel.........Rob and Debbie July 21, 2013
Rated 4.0 out of 5.0 by A little deceiving We booked this hotel through the web site selecting "King Suite". Upon arrival they told us they had no King Suites left & wanted to give us 2 double beds instead. I insisted I booked a King Bed & really wanted them to fulfill my original request of what I paid for. They landed up bumping another customer who hadn't checked in yet to give me their room. Not very fair to that customer now when they arrive, which makes me think maybe they did the same thing to me. The web advertise these beds as pillow top beds. We felt like we were sleeping on plywood, extremely hard - no pillow top at all. Bathroom had pieces of tile cracked & missing from the wall leaving holes into the walls - large enough to put 3 fingers into. No ventilation in the washroom neither - Overall probably wouldn't stay again because of the lack of comfortable beds. July 18, 2013
Rated 3.0 out of 5.0 by Can the bathroom be any smaller? Let's see: - I was not greeted as Platinum member. - I did not get any snack or bottle with water. - Room was not upgraded (breakfast would be a good option instead? - just a thought -). - The smallest bathroom ever! (I know they want more rooms but...). - I did not see any security camera on the 3rd floor unless they were spy-size cameras?. - I will not say anything about the carpet design. - Worst Cable TV Menu ever. The best thing of Hi will always be the shower and bed =) July 12, 2013
Rated 5.0 out of 5.0 Comfortable bed and great service. It was a good experience of staying in this hotel.Room service was good, everything was in good condition,I recommend this hotel for good service in low cost. July 5, 2013
Rated 5.0 out of 5.0 by Room Pillows All pillows need to be replaced. Thoses found are all firm pillows although there are also some labeled as soft, which are a little bit soffter but still quite hard, tall and tough. Quality of all pillows are low as well. This is a must change for such a nice hotel. Other than that, everything was very good. July 2, 2013
Rated 2.0 out of 5.0 by Great Customer Service The hotel it's self is outdated. I was disappointed by how outdated it was. There was no hot tub which when searching I saw one on the websight. Overall I rate the hotel room its self at a 2 out of 10. The restraunt was closed at 10pm at night and none of the fastfood places were open. Nor did the restraunt have anything gluten free on the menu. This was an issue we found within the whole town pretty much except for ordering pizza! The staff was EXCELLENT! Very helpful in giving directions. Housekeeping: was AMAZING! They even folded our personal blankets! They need a raise for sure because not to many housekeeping go above and beyond. Front desk: Sweet from the minute we walked in the door! The guy offered my daughter a free snack because she walked in with a smile on her face! That completely made her day after a LONG car ride over. The next morning we had questions about how to get to the "L". The lady working was great at helping us and getting us to where we needed to go! Thank you so much for being excellent!! The front desk people and housekeeping! June 24, 2013
Rated 5.0 out of 5.0 by 5 Star Hotel! I recently stayed here for a night and I have to say this hotel is like a 5 star resort! The halls, lobby and room were VERY clean and looked rather new. The employees were polite and helpful! VERY nice hotel! June 22, 2013
Rated 5.0 out of 5.0 by Staff Alfred is wonderful he greets you with a warm welcome and makes your check in a breeze. Very friendly to everyone who comes in the doors. June 21, 2013
Rated 4.0 out of 5.0 by Daughter's 8th Birthday We had a good time at the hotel as we celebrated my daughter's 8th birthday with 5 of her friends plus her family. We will be going back very soon! June 10, 2013
Rated 5.0 out of 5.0 by Nice stay I enjoyed my visit. However, I wish you would reinstall a hot tub. I used to enjoy that during my previous stays. May 29, 2013
Rated 5.0 out of 5.0 by Airline Flight Cancelled My flight got cancelled so I stayed here for the night. The bus driver from airport to hotel was informative and very helpful. Hotel staff were very friendly and fun and helped me get some items for the evening I needed since airlines kept my luggage. April 24, 2013
Rated 2.0 out of 5.0 by supplies in the room - what happened to that???? Hotel needs some upgrading - and when did they decide that we don't need hair conditioner???? I had to go out and buy conditioner and then, the next morning the housekeeping staff and not replenished the shampoo and even took out the one that was partially used in the shower!!! So, no shampoo on day 2!! April 16, 2013
Rated 5.0 out of 5.0 by Great Staff Very Friendly staff. Everyone go to great lengths to make sure your stay is comfortable. April 1, 2013
Rated 5.0 out of 5.0 by friendly and helpful front desk Enjoyed our first time here and felt safe leaving our car for a week while we went to puerto rico. The shulttle van was very reliable and enjoyed the driver. April 1, 2013
Rated 5.0 out of 5.0 by Very helpful. We only stayed for a very short time but the front desk personnel were very helpful at all times. I would stay again just because of them. Shuttle drivers were also very helpful and considerate. You have a first rate staff. March 29, 2013
Rated 5.0 out of 5.0 by Very outgoing and friendly staff - At All Levels The most important venue I look for is the front desk staff at check in or check out. I can not say enough for the front desk staff. This alone makes the beginning of my stay very comfrotable before I even get to my room itself. I normally always get the same room and I like the location close to a exit door since I do stay more than one or two days at a time. The room is very clean and neat and overall comfortable. The cleaning staft is very good and respectfull with regards to my personal items I leave in the room. Last but not least since I stay almost twice a week at this hotel it is very comforting to be addressed as Hello Mr. So and So or in many cases by my first name. That shows me that I am more of a guest than just another person staying in a room. I say thanks to the entire staff for caring. March 26, 2013
Rated 5.0 out of 5.0 by Overall Excellant accommodations We do a lot of traveling and have stayed in many hotels. This Holiday Inn was above and beyond expectations. Would stay here again in a heartbeat. March 9, 2013
Rated 5.0 out of 5.0 by Excellent expierence I liked that the end table between the beds was actually big enough to put stuff on it. In most hotels, it is for looks and big enough just for the clock, lamp and phone. That was really nice. Plus, I liked that the bathroom had a soap dish. So, it didn't leave a mess. The shuttle was very prompt and accommodating. March 4, 2013
Rated 5.0 out of 5.0 by very welcoming I stay at this hotel every month for a week or two at a time. I am always welcomed and feel very comfortable here. The rooms are clean and comfortable. The food is great here and so convenient. I highly recommend staying here and the staff is great. February 27, 2013
Rated 4.0 out of 5.0 by m I was just there to sleep, eat, and move on, but the staff was very up beat on doing what every I wanted. Iwill be back! February 18, 2013
Rated 5.0 out of 5.0 by Great Pool and Sauna While the weather outside was cold, we were able to relax in the swimming pool and warm in the sauna! The pool area is expansive and a great atmosphere where you can take some time to enjoy the moment. After the pool, the sauna was a wonderful way to sit back and reflect on the warmth. The staff and management here are friendly and approachable, and do whatever possible to make us feel at home. Michael and Jeff had our room paperwork all ready when we came in, greeted us by name, and acknowledged our membership level. During the stay, Elizabeth and Abed continued the friendly service and hospitaity at the front desk! We enjoyed dinner in the restaurant and watching sports on the TV's in the lounge. The staff and food are wonderful. Great job. February 17, 2013
Rated 5.0 out of 5.0 by Very comfortable beds! Nice hotel with a great restaurant located not far from O'Hare. About a 10 minute drive to Woodfield Mall. Lots of great dining choices nearby including hotel restaurant, Lou Malnati's, Sweet Baby Rays; plus many of the well known chains in the mall area. Hotel is nicely furnished. Room was comfortable. Appreciated the black-out curtains and free Wi-Fi. February 7, 2013
Rated 5.0 out of 5.0 by Very helpful courteous staff and great food! I have stayed at this Holiday Inn for 4 nights a week for 4 months and my expectations have been routinely exceeded by all staff members every week. They are very courteous and accommodating towards all guests and respond quickly to any needs. The food is also excellent with a wide variety of food selections on the menu. I would not hesitate to recommend this Holiday Inn for a short or extended stay! January 30, 2013
Rated 3.0 out of 5.0 by Average Rooms & Below Average Staff As a traveler who spends an average of 300+ nights a year in hotels, I have plenty of experience in this area. Upon arriving at this Holiday Inn there was absolutely no staff at the desk working. After standing at waiting for 10 minutes, I finally used my cell phone to call the hotel, was answered by "Jeff" and I explained the issue. He hung up the phone and a few seconds later, "Jeff" appeared from the back to check me in. He was extremely irritated with me for having called and not waited though. This was followed by another 5 minutes of him not being able to find my reservation in the computer and claiming that I probably had not made one. Finally finding my reservation, "Jeff" handed me a key and said the room was on the fourth floor, turned around and headed back into the back room. There was no acknowledgement of my platinum rewards status, no greeting, no apology for the delays, no information telling me that I received a free beverage due to my rewards status and overall, no decent customer service. Turning to head upstairs I noticed the sign stating the manager on duty was "Jeff." Really?!?! The hotel is older but well maintained but not worth even considering staying in due to the staff. The Holiday Inn in Rosemont a couple of miles away is a much better choice! January 19, 2013
Rated 5.0 out of 5.0 by Relaxing Stay Close to Chicago Nightlife On our last trip to the Chicago area, we enjoyed great dining and a wonderful room at the Elk Grove Village Holiday Inn. The entire staff looked after our every need and we cannot express how welcoming it is to have caring people like Michael, Jeff, Abed, Elizabeth there to help. The property is a short 15 to 20 minutes from O'Hare or the nightlife of the Rosemont district. We highly recommend this Holiday Inn when your travels take you to the Chicago area. January 13, 2013
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