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Rated 4.4 out of 5 by 274 reviewers.
Rated 4.0 out of 5.0 by Enjoyable Stay The Hotels location is great, situated literally on the edge of the locks for the canals and within perfect distance for Chester Zoo or the Cheshire Oaks Outlet village. Parking is limited but we always managed to park in the car park. The one down side we had was that there were air-ventilation fans right under our bedroom window which ran 24hours a day and were so loud we had to keep the windows closed all the time, but the view from our bedroom window was lovely over the locks. Despite this, the room had air conditioning so we weren't uncomfortable, the staff were very, very friendly and helpful and my daughter loved being able to feed the family of swans (two adults and 3 Cygnets# who inhabit the locks. Overall a very nice stay and we would stay again #although maybe a different room next time!). November 3, 2014
Rated 4.0 out of 5.0 by First class Staff First class service from all staff, in particular the reception who sorted specific travel details to maximise our stay in the area November 2, 2014
Rated 5.0 out of 5.0 Really nice for a family break We had a lovely time there, we stayed for three nights having a bar and restaurant down stairs was great as we could spend time with family in different rooms, the national waterways museum next door is fantastic, the next day we got a bus to Liverpool and visited the maritime museum in the Albert dock which is an amazing insight into our maritime past (some of it is a reminder of the thing that were wrong in our history) I will visit again as its a lovely location to visit all the north west has to offer. November 2, 2014
Rated 5.0 out of 5.0 by Lovely Hotel with great service From the welcome at the front desk and throughout our stay this hotel was a pleasure. The rooms are very comfortable, the food very nice, and the leisure facilities very well maintained. Would definitely return. November 2, 2014
Rated 4.0 out of 5.0 by all around nice hotel The breakfast service was particularly welcoming. Maybe the foyer area could be arranged a little better but a minor observation. I slept very well in this hotel and the immediate surroundings of the hotel were particularly relaxing. October 28, 2014
Rated 5.0 out of 5.0 by Excellent hotel, great service Lovely hotel and great staff, would defiantly recommend this hotel. October 25, 2014
Rated 5.0 out of 5.0 by Great food Fantastic food at this site, hot fresh and service was better than a 4* that I stayed in recently!!!! October 23, 2014
Rated 5.0 out of 5.0 Great location - Fab experience We stayed in this hotel to visit the nearby shopping outlet Cheshire Oaks and the hotel was only 5 minutes away!! Overall the stay was fantastic - Excellent location, food was lovely - couldn't fault it! Staff were very helpful and always there when needed. Hotel was very clean inside and out. If I was being picky the only problem for us was flat pillows and a hard mattress! Plus noise in the corridor with slamming doors etc however overall experience was brilliant - I would 100% return and recommend to a friend! October 22, 2014
Rated 3.0 out of 5.0 by Pleasant Hotel We stayed in a wheelchair accessible room which was good and large enough to accommodate the chair. Although the lifts were rather small and not a lot of room to maneuver on the 1st floor when coming out of the lift, also one of the grab rails in the bathroom was loose. Why are the accessible rooms always next to the air conditioning unit etc.? if it had been summer it would have been even more annoying. All in all a nice hotel, and would visit again, accessibility was good around the hotel October 21, 2014
Rated 1.0 out of 5.0 by not the best hotel used hotel as convenient to where is was working and that's about the only reason for staying there the breakfast is really poor value and the produce used is poor quality too, rooms dated shower and bed good October 19, 2014
Rated 5.0 out of 5.0 by Great location for stop over Iinteresting Location, with canal boats- great value for hotel with pool and visititng chester. Staff make you feel welcome. thank you October 17, 2014
Rated 5.0 out of 5.0 by Excellent weekend stay Friendly staff, excellent breakfast and comfy bed - can't fault this hotel will return next time we visit friends. October 16, 2014
Rated 5.0 out of 5.0 by unique location Staff were the\ friendliest ever in a holiday inn. Mattress and bedding were excellent, very comfortable October 15, 2014
Rated 2.0 out of 5.0 by Great Location - Bad room We have stayed at this hotel before with no problem.. However this time, the room was not upto standard. In fact, it looked as though it had been vandalised. The toilet continually flushed, the plug socket on the writing desk had been smashed and the bath plug closure did not work properly and looked as though it had been deliberately broken. All these points were mentioned to the maintenance manager before departure. We do NOT expect this sort of standard from the Holiday Inn group. October 14, 2014
Rated 1.0 out of 5.0 by Could do better Worst experience at Ellesmere Port. I have stayed at this hotel on numerous occasions but by far this was the worst. October 11, 2014
Rated 5.0 out of 5.0 by Great Service Fantastic staff who were kind and attentive as we were staying with very young children October 10, 2014
Rated 5.0 out of 5.0 by Excellent all round A very pleasant experience. We stayed for two nights on an obviously busy weekend (There were a couple of large wedding parties staying so the hotel was full) Our room was very spacious, clean and comfortable with two large beds and despite the wedding revellers we did not hear a sound of this in our room and hence slept very well. Good to have in room coffee/tea/biscuits also! The breakfast and dinner were excellent and the staff were very helpful, friendly and unflustered making for very relaxing dining. The breakfast was especially brilliant with a great and varied choice assisted by really nice staff. The location is interesting and quite different from the "car park" view from many such hotels. We would definitely stay here again. Especially impressed by the staff - ALL were very helpful, friendly and very efficient, See you again! October 7, 2014
Rated 5.0 out of 5.0 by My little Hidden Gem This Hotel is my ' Little Hidden Gem ' The location is beautiful by the side of the canal, quiet & peaceful All staff are so friendly & nothing is too much trouble, it's certainly service with a smile. Superb cleanliness from the reception, dining room, bar, hallways and bedrooms, I commend your staff The breakfast is excellent! I truly recommend this to start your day and fantastic value, once again the staff are great, making you very welcome and making sure that your breakfast is enjoyable Bedrooms are excellent, comfortable with complimentary tea/coffee & biscuits, everything you need is there for your use The atmosphere is extremely friendly and enjoyable What more could you wish for! This is my second stay and it certainly won't be my last Thank you for making my stay yet again a very enjoyable one! September 30, 2014
Rated 5.0 out of 5.0 by Best holiday Inn We've been too We stayed here as we were visiting Cheshire Oaks to shop for the weekend. Its about a 5 minute simple car journey away. The hotel is situated by a beautiful canal and lovely surroundings. There's plenty of free car parking space, including an overflow car park which has CCTV and is locked at night. We didn't use the swimming pool or leisure facilities but they looked nice from what we saw and looked ideal for families. We stayed in a room with a double bed and sofa bed, even though there were only 2 of us staying because we like that extra bit of space. Views out the room were lovely. Room was very clean, comfy bed, air conditioning, hairdryer and iron, everything you need . Breakfast was nice with the usual fry up which you help yourself too, also cereals, fruit, and a small selection of pastries. I did ask for a quite room when booking and we were positioned as far away from the function room as you could get :-) I can say 100% without a doubt that I will be staying at this hotel again when I next visit Chester.. September 24, 2014
Rated 5.0 out of 5.0 by solo break fantastic location of a very nice hotel. Staff all very pleasant and very helpful. Will certainly stay again. September 17, 2014
Rated 5.0 out of 5.0 by My favourite UK hotel The location, friendly service, attractive rooms, comfortable beds, excellent breakfast and great amenities make this my favourite hotel. September 14, 2014
Rated 5.0 out of 5.0 by comfortable hotel with a nice smile behind Customer care was excellent especially by the receptionist sinnead and the hotel team who made our stay there as best it can be. Only downside I guess is having the gym and swimming pool outside the main building. Even with 2 wedding parties in the hotel, I felt as if I was treated with the outmost care expected in a 4 star hotel. September 10, 2014
Rated 5.0 out of 5.0 by All you could wish for From the pleasant staff at checking in to the excellent breakfast and easy check out this Holiday Inn had everything you would expect. Nice location, good view from dining room, comfortable and clean bedroom, good food and excellent staff throughout who are so pleasant, have pride in their service and are anxious to please the customers. And all this at such a reasonable price and a location so easy for motorways plus leisure facilities. If in this area why stay anywhere else? September 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed and nice breakfast Unusual setting amidst the canal and docks........... September 5, 2014
Rated 5.0 out of 5.0 by Fantastic staff Stayed here after a day at the zoo. The receptionist was very kind and helpful. We had a family room, but on arrival didn't have any bedding for the children's sofa bed. This was sorted out immediately and even had my daughter's teddy on her pillow. The pool was lovely with a lovely lady on reception again. Breakfast was fantastic with helpful friendly staff. Even my kids loved it. I would recommend this hotel, and will definitely stay again. September 3, 2014
Rated 5.0 out of 5.0 by Service with a smile, Hello, Enjoyable stay, only one night, Staff very hard working.! September 2, 2014
Rated 4.0 out of 5.0 by Excellent Service From the moment we checked in to the moment we checked out we had a fabulous experience. The staff couldn't be more helpful. First Class! September 1, 2014
Rated 4.0 out of 5.0 by Great location Hotel is in quiet area yet close to the motorway links. Great for leisure breaks. September 1, 2014
Rated 4.0 out of 5.0 by Great for smokers We stayed here in August 2014, all i have to say is that the area is remote and looks a bit rough. Not the best Holiday Inn, have stayed at better. Leisure facilities are in an annexe outside and the smokers stand outside in the main entrance, not good when our room was on the front of the hotel and smokers are shouting, laughing and chatting. Cigarette buts everywhere,not nice August 27, 2014
Rated 5.0 out of 5.0 by Fantastic stay! We spent one night at the Holiday Inn Ellesmere Port, and were not disappointed! Everything from the main reception area, to the bar and restaurant, and the quality of the rooms was excellent. Set on the waterfront, the restaurant was clean and pleasant, and the food was outstanding. We tried to book another night, but unfortunately they were full, which was such as shame, as we were so pleased with our whole experience. Highly recommended if you're looking for a relaxing and comfortable stay, with good food, and very pleasant surroundings. August 26, 2014
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