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Rated 4.4 out of 5 by 237 reviewers.
Rated 1.0 out of 5.0 by Very let down We visited as a party of 4 in 2 rooms for 1 night as part of a relaxing break. On arrival the reception staff where first class, the room was first class. We dined out as the hotel seemed very busy with a wedding reception. On returning all the carparks where full so we had to sqeeze the car in a non designated space over a kerb. On returning home we found our Mercedes had sustaned damage from another vehicle, most certainly from there! Returned to our rooms to noise of drinkers and smokers in the front canopy which i gave in to at 2.45am and rang reception. He said "sorry, it will be OK in 1/4 of an hour or so as the doors are being shut!" But the noise in the corridors continued for a further hour or our eyes became so sore we fell asleep! Our traveling partners had a worse night as they where over the canopy and in the room next to the lifts! We obviously tried to sleep in but the noise started again at 8ish we finally went for breakfast at 9.30 to be met by queues 20 deep at the buffet. When we got to the front we where able to get beans and tomatoes then after a further 5 minutes, bacon and egges, then after another 5 minutes, mushroom and black pudding and then after standing for over 20 minutes we got some hot sausages to go with the rest of the cold items! We sat and had plenty of hot caffine to try and set us up for the visits and long drive home we had planned. A very friendly senior waitress asked if we had a nice stay and was everything was ok? Which I explained why we wer not, her reply was " I think you have to just expect that there will be a wedding reception at every hotel on a Saturday night!!!!" Again the reception staff where very helpful and sympathetic on our departure. I havnt checked the bank yet to see if we where charged or not! All in all we left there very very tired! This stay was booked online so I do feel the hotel should contact you to say there is a large party on that night! Although I have said not recommended, Im sure it is a fantastic hotel at other times. The room was fantastic as where the "day " reception staff. August 17, 2014
Rated 4.0 out of 5.0 by 2 night stay Staff very pleasant and helpful on arrival, booking in took two mins tops. Room clean and modern. Gym and swimming pool tidy not over crowded, just watch children only allowed in the pool until 8pm. Bar and resturant food good value and tasty. August 15, 2014
Rated 4.0 out of 5.0 by Great value for money Stayed here en route between holiday destinations. Very helpful, friendly and welcoming staff. Clean rooms and very comfortable beds, although room a little warm. Food brilliant - plenty of choice if you wanted a healthy option and good for the children too. Would definitely stay at Holiday Inn again. August 13, 2014
Rated 5.0 out of 5.0 by Comfortable stay Once again we had a very comfortable stay at the Holiday Inn Ellesmere Port - it's always our first choice of hotel when working in the area. Reception staff are fabulous, and it was lovely that one member of staff recognised us from a previous stay. We have in the past stayed in an executive room but on this occasion we were in a standard guest room which was clean but a little dated and in need of some rejuvenation. I think there are some rooms that have been redecorated, but ours wasn't one of them. However the bed was super comfortable, and we had a great nights sleep so definitely can't complain as it did what it says on the tin! We'll be back, but hopefully we'll be able to upgrade to an executive room again next time. August 11, 2014
Rated 5.0 out of 5.0 by Yet another great stay My Wife and myself have stayed here many times and we have always been well received by the staff from front of desk down to the maids. The meals are very good and the rooms are clean and comfortable. No doubt we will be back again in the future. August 11, 2014
Rated 4.0 out of 5.0 by Relaxing location Would definitely stay again. Relaxing location by the canal. August 8, 2014
Rated 4.0 out of 5.0 by hmmmm Overall our stay was fine, the room was as expected and had a nice view of the canals and narrow boats However, breakfast was not up to usual HI standards. Items ran out and were not replaced, several used tables were left uncleaned while guests had to wait to be seated, a pile of burnt toast next to the toaster, scrambled egg looked like someone spilled a glass of water on it etc. It was holiday season and a little busier then usual but there was plenty staff around. Parking space was tight and seemed very unsafe. Signs everywhere claiming that parking was at the guest's own risk did not help feel safe.... July 30, 2014
Rated 5.0 out of 5.0 by Amazing! We stayed here as part of a wedding party (the wedding was held elsewhere). I can't fault Holiday Inn Ellesmere Port! Lovely location right next to the canal so plenty to see for the kids. Close to the M53 and Chester so lots of places to visit. Lifts up to different floors so all rooms seem quite close to reception. We had a family room (231) which had a sofa bed made up for our 2 & 3 year olds. Great view of the canal. Fantastic air con which was needed in the height of summer! Nice and clean! (I'm a bit finicky about cleanliness but was pleasantly surprised!) I'm not sure if they change the duvets depending on summer/winter but it was a bit thin. Perfect for hot summer nights but I'd want more for winter! Staff were really friendly and went out of their way to help us, especially my mum who wanted to organise a special room for my newly married brother. They also arranged a table for us all for breakfast (there was 14 of us). Swimming pool is good too! Although maybe supply more padlocks, they gave us a male and female one. Which meant 4 girls had to cram their stuff into one locker which didn't have an arm band on it so we had to place it at the side of the pool. (This is me just being picky as I can't think of any real negative points!) Would highly recommend! Great if you don't want to spend the earth but want a decent room, great breakfast and a really friendly service! (Night porter/bar staff were especially attentive). July 29, 2014
Rated 4.0 out of 5.0 by Chester Mid Week Break We stayed one night mid week, it was our third visit and our third stay at this hotel which we use as a base for visits to the Cheshire Oaks shopping centre and Chester centre. As always the room was clean and tidy, food excellent and staff friendly and efficient. Unfortunately it was difficult to sleep due to the rather noisy air conditioning unit outside our room, number 207, in an attempt to get some peace we closed the window and turned on the air conditioning unit in our room, unfortunately this was almost as noisy as the unit outside though with the advantage that we could keep the room cool, essential as it was a hot July evening. We would stay again but not in a room adjacent to the hotels main air conditioning unit. July 29, 2014
Rated 2.0 out of 5.0 by Overpriced Although the setting for this hotel is beautiful I found the room basic. I asked for pillows from the selection and was given extra pillows which were the same as the ones already supplied. There was no fridge in the room in which to keep drinks cool. The room was small and claustrophobic. July 26, 2014
Rated 5.0 out of 5.0 by British Open Only observation is suggestion to look at lighting in bathrooms, not so good for shaving. July 24, 2014
Rated 4.0 out of 5.0 by Good Stay This hotel is well situated and is well worth the stay July 24, 2014
Rated 5.0 out of 5.0 by lovely hotel with friendly staff Our 2 nights spent here were without fault, and my 11 year old son loved the restaurant by the waterside and the friendly staff. July 23, 2014
Rated 4.0 out of 5.0 by Pity about the bed! Nice hotel, in an interesting location. Very friendly staff, but stay let down by the fold down bed with a thin mattress in the room. Not really acceptable. July 18, 2014
Rated 4.0 out of 5.0 by Convenient hotel near to Chester Zoo I booked this room for myself & my 21 year old daughter as we planned a visit to Chester Zoo & also Cheshire Oaks Shopping outlet. It was very convenient for both & we loved the extra facilities of a swimming pool & sauna. I booked a twin room, but the room we were given was a double bed & a double sofa bed. The sofa bed had a very thin mattress & when my daughter lay on it, her feet were higher than her head & it was not at all comfortable. As it was only for one night, we shared the double bed, which was ok ,but had we not been related we would not have been happy. Also, when the sofa bed was extended, we could not use the dressing table because the chair was trapped by the bed, so we folded it back. Beds not as comfy as a Premier Inn which we usually use. On a plus side, the setting of the hotel is quiet & pretty & we watched the swans swimming past the restaurant window as we had our meals. Meals were good but not outstanding. July 14, 2014
Rated 5.0 out of 5.0 by Nice hotel right on the canal Nice place and a very handy location, all staff were very helpful and pleasnant. The view from the dining room was very nice and would certainly go back. July 11, 2014
Rated 5.0 out of 5.0 by clean, calm and professional... had a 3 day stop, and also stayed same time last year, business and pleasure, hotel is clean, well presented, staff are lovely with big smiles, dressed professionally at all time too. my partner July 9, 2014
Rated 5.0 out of 5.0 by Gutes Businesshotel Ich habe mich in dem Hotel sehr wohl gefühlt, die Mitarbeiter waren freundlich, zuvorkommend und hilfsbereit. July 7, 2014
Rated 4.0 out of 5.0 by Exactly what one would wish for Friendly and helpful staff, a welcoming bar offering light meals, and a lovely setting on the canal and next to the waterways museum and an excellent South African restaurant a minute's walk away. Ellesmere Port town has little to offer but the railway station is only 10 minutes walk from the hotel. I enjoyed my short stay and would not hesitate to return when next in the area. July 7, 2014
Rated 5.0 out of 5.0 by excellent stay very impressed with both service, setting and standard July 4, 2014
Rated 2.0 out of 5.0 by disabled parking there were very few disabled parking spaces and 2 were occupied all night by non badge holders who could not be located we have stayed at this hotel many times over the years and it is in need of renovation the matress sagged in the middle and the lighting in the bathroom was poor. July 3, 2014
Rated 4.0 out of 5.0 by Great staff , good night's sleep but pricey. Well situated hotel with easy access to M53. Staff always friendly July 2, 2014
Rated 3.0 out of 5.0 by Uncomfortable bed Was surprised to find that the bed was a pull down bed rather than divan. This meant that the pillows disappeared in the gap between headboard and mattress and the bed as a metal frame moved and squeaked. The bedside lights were ineffective due to the framework of the bed surround and fairly inaccessible. Unfortunately this stay was not the standard we have come to expect from Holiday Inn. July 1, 2014
Rated 5.0 out of 5.0 by Very friendly staff and excellent service We spent 3 nights at Ellesmere Port and thoroughly enjoyed our stay. The staff were very friendly and welcoming and the service was excellent. On arrival we were upgraded at no extra cost which was a nice surprise. We found the room a bit too hot through the night and would have prefered to have had the option of A/C. Food was excellent and leisure facilities were good. I will definately use this hotel again when we are back in that area and would definately recommend it. June 30, 2014
Rated 5.0 out of 5.0 by excellent hotel arrived late but reception first class room clean & bright bar serive pleasant breakfast hot and plenty of choice will have no hesitation in a revisit this great situated hotel June 27, 2014
Rated 5.0 out of 5.0 by Little Gem I imagine it would be very hard to find a hotel to equal the quiet location and picturesque setting of the Holiday Inn at Ellesmere Port, add to this the friendly and excellent service from all of the staff, and you've got a little Gem. Would be happy to go back any time! :) June 26, 2014
Rated 5.0 out of 5.0 by Daughters wedding We were here for our daughters wedding. The staff made sure she had a lovely day and made everything go smoothly. Rooms were clean and beds were comfy also there was a good choice in the morning at breakfast again staff taking care of us. Thank you to all staff for making the day special. June 26, 2014
Rated 5.0 out of 5.0 by A friendly, comfortable hotel in a convenient location My wife and I were struck by the friendliness and helpfulness of all the staff starting from check-in. The guest room was clean and comfortable. The leisure centre, which we enjoyed, was an uncommon facility at a Holiday Inn. The location was very convenient to Birkenhead ferry terminal where we disembarked. June 25, 2014
Rated 5.0 out of 5.0 by quiet and comfortable Clean and tidy and quiet depending on needs and reasons for stay June 25, 2014
Rated 4.0 out of 5.0 by lovely location. as usual we had a lovely stay at this hotel,the location is lovely and the staff very helpful.didnt have breakfast this time but on previous occassions it has been excellent.the only disappointment was we didnt get the room number we requeste,but everything else was fine.will definayely stay there again. June 23, 2014
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