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Rated 4.4 out of 5 by 229 reviewers.
Rated 4.0 out of 5.0 by Chester Mid Week Break We stayed one night mid week, it was our third visit and our third stay at this hotel which we use as a base for visits to the Cheshire Oaks shopping centre and Chester centre. As always the room was clean and tidy, food excellent and staff friendly and efficient. Unfortunately it was difficult to sleep due to the rather noisy air conditioning unit outside our room, number 207, in an attempt to get some peace we closed the window and turned on the air conditioning unit in our room, unfortunately this was almost as noisy as the unit outside though with the advantage that we could keep the room cool, essential as it was a hot July evening. We would stay again but not in a room adjacent to the hotels main air conditioning unit. July 29, 2014
Rated 2.0 out of 5.0 by Overpriced Although the setting for this hotel is beautiful I found the room basic. I asked for pillows from the selection and was given extra pillows which were the same as the ones already supplied. There was no fridge in the room in which to keep drinks cool. The room was small and claustrophobic. July 26, 2014
Rated 5.0 out of 5.0 by British Open Only observation is suggestion to look at lighting in bathrooms, not so good for shaving. July 24, 2014
Rated 4.0 out of 5.0 by Good Stay This hotel is well situated and is well worth the stay July 24, 2014
Rated 5.0 out of 5.0 by lovely hotel with friendly staff Our 2 nights spent here were without fault, and my 11 year old son loved the restaurant by the waterside and the friendly staff. July 23, 2014
Rated 4.0 out of 5.0 by Pity about the bed! Nice hotel, in an interesting location. Very friendly staff, but stay let down by the fold down bed with a thin mattress in the room. Not really acceptable. July 18, 2014
Rated 4.0 out of 5.0 by Convenient hotel near to Chester Zoo I booked this room for myself & my 21 year old daughter as we planned a visit to Chester Zoo & also Cheshire Oaks Shopping outlet. It was very convenient for both & we loved the extra facilities of a swimming pool & sauna. I booked a twin room, but the room we were given was a double bed & a double sofa bed. The sofa bed had a very thin mattress & when my daughter lay on it, her feet were higher than her head & it was not at all comfortable. As it was only for one night, we shared the double bed, which was ok ,but had we not been related we would not have been happy. Also, when the sofa bed was extended, we could not use the dressing table because the chair was trapped by the bed, so we folded it back. Beds not as comfy as a Premier Inn which we usually use. On a plus side, the setting of the hotel is quiet & pretty & we watched the swans swimming past the restaurant window as we had our meals. Meals were good but not outstanding. July 14, 2014
Rated 5.0 out of 5.0 by Nice hotel right on the canal Nice place and a very handy location, all staff were very helpful and pleasnant. The view from the dining room was very nice and would certainly go back. July 11, 2014
Rated 5.0 out of 5.0 by clean, calm and professional... had a 3 day stop, and also stayed same time last year, business and pleasure, hotel is clean, well presented, staff are lovely with big smiles, dressed professionally at all time too. my partner July 9, 2014
Rated 5.0 out of 5.0 by Gutes Businesshotel Ich habe mich in dem Hotel sehr wohl gefühlt, die Mitarbeiter waren freundlich, zuvorkommend und hilfsbereit. July 7, 2014
Rated 4.0 out of 5.0 by Exactly what one would wish for Friendly and helpful staff, a welcoming bar offering light meals, and a lovely setting on the canal and next to the waterways museum and an excellent South African restaurant a minute's walk away. Ellesmere Port town has little to offer but the railway station is only 10 minutes walk from the hotel. I enjoyed my short stay and would not hesitate to return when next in the area. July 7, 2014
Rated 5.0 out of 5.0 by excellent stay very impressed with both service, setting and standard July 4, 2014
Rated 2.0 out of 5.0 by disabled parking there were very few disabled parking spaces and 2 were occupied all night by non badge holders who could not be located we have stayed at this hotel many times over the years and it is in need of renovation the matress sagged in the middle and the lighting in the bathroom was poor. July 3, 2014
Rated 4.0 out of 5.0 by Great staff , good night's sleep but pricey. Well situated hotel with easy access to M53. Staff always friendly July 2, 2014
Rated 3.0 out of 5.0 by Uncomfortable bed Was surprised to find that the bed was a pull down bed rather than divan. This meant that the pillows disappeared in the gap between headboard and mattress and the bed as a metal frame moved and squeaked. The bedside lights were ineffective due to the framework of the bed surround and fairly inaccessible. Unfortunately this stay was not the standard we have come to expect from Holiday Inn. July 1, 2014
Rated 5.0 out of 5.0 by Very friendly staff and excellent service We spent 3 nights at Ellesmere Port and thoroughly enjoyed our stay. The staff were very friendly and welcoming and the service was excellent. On arrival we were upgraded at no extra cost which was a nice surprise. We found the room a bit too hot through the night and would have prefered to have had the option of A/C. Food was excellent and leisure facilities were good. I will definately use this hotel again when we are back in that area and would definately recommend it. June 30, 2014
Rated 5.0 out of 5.0 by excellent hotel arrived late but reception first class room clean & bright bar serive pleasant breakfast hot and plenty of choice will have no hesitation in a revisit this great situated hotel June 27, 2014
Rated 5.0 out of 5.0 by Little Gem I imagine it would be very hard to find a hotel to equal the quiet location and picturesque setting of the Holiday Inn at Ellesmere Port, add to this the friendly and excellent service from all of the staff, and you've got a little Gem. Would be happy to go back any time! :) June 26, 2014
Rated 5.0 out of 5.0 by Daughters wedding We were here for our daughters wedding. The staff made sure she had a lovely day and made everything go smoothly. Rooms were clean and beds were comfy also there was a good choice in the morning at breakfast again staff taking care of us. Thank you to all staff for making the day special. June 26, 2014
Rated 5.0 out of 5.0 by A friendly, comfortable hotel in a convenient location My wife and I were struck by the friendliness and helpfulness of all the staff starting from check-in. The guest room was clean and comfortable. The leisure centre, which we enjoyed, was an uncommon facility at a Holiday Inn. The location was very convenient to Birkenhead ferry terminal where we disembarked. June 25, 2014
Rated 5.0 out of 5.0 by quiet and comfortable Clean and tidy and quiet depending on needs and reasons for stay June 25, 2014
Rated 4.0 out of 5.0 by lovely location. as usual we had a lovely stay at this hotel,the location is lovely and the staff very helpful.didnt have breakfast this time but on previous occassions it has been excellent.the only disappointment was we didnt get the room number we requeste,but everything else was fine.will definayely stay there again. June 23, 2014
Rated 5.0 out of 5.0 by Best holiday inn Lovely setting. Great staff. Super clean and modern June 17, 2014
Rated 5.0 out of 5.0 Wow What an amazing setting and without doubt. The best hotel staff I ever came in contact with. This was for a wedding with 120 guests. Even the food was superb and piping hot June 16, 2014
Rated 5.0 out of 5.0 by Was everything we needed We wanted a hotel close to a venue we were due to attend. We have been there before so we knew what to expect, and it lived up to expectations. We will stay there next time we are in the area. June 11, 2014
Rated 5.0 out of 5.0 by A warm welcome I had originally booked a 2 night stay for our mini moon but ended up booking another night as we had been made to feel so welcome, our rooms were spot on as was the food. All the staff made us feel so welcome and couldn't do enough to help us and make us feel comfortable, I will be recommending the hotel and will be staying here again very soon. Many thanks to all the staff. June 10, 2014
Rated 5.0 out of 5.0 by Great stay - great breakfast Very comfortable hotel, receptive staff and a welcoming environment. Most enjoyable stay. June 9, 2014
Rated 5.0 out of 5.0 by Comfortable stay, great staff not the first time we have stayed in the Ellesmere Port hotel and it won't be the last. We have family in the area and staying in the hotel is very like staying with family. June 9, 2014
Rated 5.0 out of 5.0 by friendly staff ALL staff were very friendly and accommodating. Clean hotel. The only minor gripe is the guest room windows could be renewed due to internal condensation of dg units but that is the only problem encountered during our stay. June 7, 2014
Rated 5.0 out of 5.0 by Great staff The staff was very nice and always smiling, always helpful. We can surely recommend this hotel to others. June 6, 2014
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