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Rated 4.4 out of 5 by 272 reviewers.
Rated 4.0 out of 5.0 by Dec Break Hotel is in a good location, although the sat nav will take you the wrong way to get into the hotel... Breakfast staff absolutely excellent -can't do enough for you and the breakfast of a good standard with plenty of fresh food brought out. We had dinner the first night but there was a lack of atmosphere and considering there were only a few tables booked our food took a long time and the service was a little slow. Rooms as you would expect with a Holiday Inn. Nice and handy for Cheshire Oaks shopping. Wasn't keen on walking in the rain to get to the pool and this is quite small but all very clean and it wasn't busy. January 6, 2014
Rated 5.0 out of 5.0 by Dark,wet , and horrible on the outside.... .....but bright warm and very welcoming on the inside. The hotel is not in a nice location, car park a short distance away across a bridge over the lock and didn't feel very secure, once got past that what a jewel the hotel is. Very bight and welcoming, staff very friendly and helpful. Room clean and well presented. Will return if in the area,. We never use the restaurant so can't comment January 4, 2014
Rated 4.0 out of 5.0 by Overnight family stay Overall good, usual what you'd expect. Had issue with payment (charged twice) but sorted in a few days January 3, 2014
Rated 5.0 out of 5.0 by Lovely staff and warm pool what more could you ask? A lovely stay again at Ellesmere Port! Pool was a great temperature kids loved it. Had the 3 course meal in restaurant which all 6 of us enjoyed. Room was comfortable. Visited chester zoo while we were here which was amazing! January 1, 2014
Rated 5.0 out of 5.0 by Lovely hotel and view We have been staying at this hotel for many years and are always pleased to come back. We love the view from the dining room December 31, 2013
Rated 4.0 out of 5.0 by Lovely, comfortable room We enjoyed our stay and found all the staff in the hotel to be friendly and welcoming, especially Josie at breakfast. Gaining access to the leisure centre changing rooms and swimming pool was occasionally hampered by absent staff and locked doors. The evening meal menu was the same for three consecutive nights and the vegetables were the same for each menu choice and poorly prepared and overcooked. Apart from this disappointing aspect, we enjoyed the location of the hotel and the comfort and cleanliness of our room. December 21, 2013
Rated 5.0 out of 5.0 by Excellent hotel We always stay here when mom and I do our Christmas Shopping. The hotel is in a lovely location, rooms are clean and comfortable, the breakfasts are always fresh and hot and the staff always welcoming. This is an excellent base for shopping at Cheshire Oaks and also Liverpool, which is a forty minute train ride from the local station less than five minutes away. I would highly recommend staying here, we will no doubt be back next year. December 19, 2013
Rated 5.0 out of 5.0 by The friendliest staff My daughters and I arrived on a cold, dark and very wet night, we were welcomed by the biggest smile. Friendly approachable staff who happily gave us extra teabags and milk, came to make a sofa bed up for us and it felt like nothing was too much trouble. The food in the restaurant was great, although we had to wait for a table because we hadn't booked in advance. Even then the staff were lovely, explaining they had a party booked in and would we like to wait in the bar with snacks. We stayed for 2 nights and I can't recommend this place enough. It is situated right on the river with the most beautiful views. If we are ever in Ellesmere port again, we will definitely be staying at Holiday Inn. Only wish we had the time to use the spa/gym/pool!! December 18, 2013
Rated 5.0 out of 5.0 by Great stay Always a good stay at the hotel. Staff friendly and helpful hotel in lovely location December 17, 2013
Rated 5.0 out of 5.0 by Excellent Stay Lovely stay, staff very friendly. Would recommend and would definitely return December 15, 2013
Rated 5.0 out of 5.0 by Everything we wanted Excellent location for Cheshire Oaks. Hotel room really clean and comfortable. Swimming pool lovely and warm. Eat in restaurant with a 10 year old and we all enjoyed our food. Staff went out of their way to be pleasant. Would definitely return November 2, 2013
Rated 5.0 out of 5.0 by Friendly and obliging staff. Couldn't ask for better We stayed here for 2 nights in the October half term holidays with our 2 teenaged sons and our 7 month old baby. The rooms were great, not cramped, the food was lovely and excellent value and the staff (particularly in the restaurant) were ever so helpful and friendly. There was a nice bar area too with a selection of bar meals available. The only downside if I had to find one is that the swimming pool and gym is in a separate building but this really couldn't be much closer. Just a bit off putting if it's pouring down! All in all I think it's a super hotel for a reasonable price. November 1, 2013
Rated 5.0 out of 5.0 by Great stay Lovely view over the canal from the room. Room was spacious and comfortable. Great that there's free use of the adjoining Gym and Swimming Pool. Breakfast staff were friendly and welcoming and the food was plentiful and delicious. Would recommend staying in this Hotel. October 22, 2013
Rated 5.0 out of 5.0 by Bed really good and choice of pillows Nice location,enjoyable drinking breakfast coffee over looking the Boat Museum, October 9, 2013
Rated 5.0 out of 5.0 by Excellence all round! From the second you arrive at the entrance this Holiday Inn feels more like a luxury hotel! Its a beautiful setting surrounded by canal. Although busy at weekends you can't hear any events from the rooms, friendly and helpful staff to cater to your needs! Food in the restaurant (and room service) was beautiful with brilliant sized portions for both adults and children! Excellent facilities and large comfortable rooms! Couldn't fault anything! Also very close to motorway but you can't hear the noise. Added extras for IHG members too! We will most definately be staying here again! September 26, 2013
Rated 5.0 out of 5.0 by Great place to stay Really nice hotel in an unusual location, an oasis surrounded by water! Relaxing time with kids, who loved the swimming pool, and the room service!! September 21, 2013
Rated 4.0 out of 5.0 by Would recommend! Stayed here for one night with my boyfriend & his 8 year old son.We were visiting Cheater Zoo & Blue Planet Aquarium;hotel's in an ideal location for these.Staff were friendly & approachable.They had no problem calling us a taxi to go to a nearby Harvester for our evening meal (hotel restaurant not really geared up for children) & they recommended family friendky restaurants at Cheshire Oaks. Rooms were clean,spacious & modern.The hotel itself is lovely. You can sit by the side of the water & look at the boats etc ... Idilic.Excellent nights sleep & a good,buffet style/ self-service breakfast in the morning.The best Holiday Inn that I've stayed at to date! September 20, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel and Staff My husband and I stayed at this hotel Sat 14th Sept 2013 as he was going to the races and I was to join him later. The hotel was fantastic, room great, bed large and very comfortable and for me, I loved the comfy leather chair at the desk with a mirror above, women need to sit whilst doing their hair, not stand by the long mirror outside the bathroom door like at the Holiday Inn 'Express'. The staff were very friendly and professional especially Staci on reception, Gill, Duty Manager and Fran in the dining room. A credit to the hotel. We did have a problem with a noisy room (107 - directly above the hotels extractor fans!) which yes did cause a sleepless night but we spoke to the hotel manager and has since been dealt with. I have given it full marks as the hotel and staff deserve it. Next time we visit, and we will, it will be in a different room. September 20, 2013
Rated 5.0 out of 5.0 by Lovely hotel Very happy with the hotel. Staff very friendly and helpful. Relaxing spacious clean rooms. Fab view. Nice to hear the water of a night. Comfortable bed. Great breakfast. Can not fault this holiday inn or my stay here. Would highly recommend September 19, 2013
Rated 5.0 out of 5.0 by Fabulous, friendly staff. A little haven! We spent August bank holiday here. 2 adults & 2 children, 10 & 12 yrs. I cannot say enough to praise the staff. Despite the hotel being VERY busy, nothing was too much trouble and we were always greeted with a smile. We needed to go to Liverpool on the Saturday for a sports competition. The hotel staff happily froze my ice packs for me on Friday night so I could pack my picnic box the next day, and then filled my flasks with boiling water the next morning. We only had B&B so I cannot say anything about the restaurant meals, but the breakfasts were wonderful and there was always lots available. Even beautiful, fresh crusty bread in both white and brown which you could slice to suit yourself. Our room had two double beds which were a good size and very comfortable, but it was quite cramped. Once we were all in there and our luggage, there really wasn't anywhere to put anything! However, it was great value for money, so that is only a very minor thing. It was fine for along weekend. We had a room looking out of the back of the hotel, overlooking the canal and locks. It was really lovely surroundings and very quiet. The hotel is less than 5mins drive from the motorway and you can be at Cheshire Oaks in 10mins easily. Great for access to shops and restaurants. Very easy access to both Liverpool and Chester also. Excellent stay! Highly recommended! September 17, 2013
Rated 3.0 out of 5.0 by Poor bed The bed was not a proper bed it had wooden slats and could be folded up into a cupboard it was not of a standard which I expected of a Holiday Inn and was very uncomfortable. When I complained about it on arrival I was told that there was no other room available as the hotel was full. This was not a last minute booking as I had booked the room two months earlier. I will NOT be returning to this Holiday Inn. September 12, 2013
Rated 5.0 out of 5.0 by Lovely room and great service Spent a lovely weekend with my two young daughters at the Ellsmere Port Holiday Inn. This was their first time staying in a hotel and they had a great time. Wonderful facilities and had a great time using the pool, although only small it was ideal for young children. Food was delicious and great value for money, staff very friendly and made the whole weekend very enjoyable. Looking forward to our next visit. September 6, 2013
Rated 3.0 out of 5.0 by small and congested room Felt room was small & congested for the family of 4, also the Sofa bed were not very comfortable. September 5, 2013
Rated 5.0 out of 5.0 by Consistently good I stay here on business quite often and think it is always the best Holiday Inn in the UK. Pleasant situation and excellent service all round September 5, 2013
Rated 2.0 out of 5.0 by bed Me and my husband took our grandchildren aged 9 and 2 to stay and the sofa bed kept collapsing whilst the children were lying on it. September 3, 2013
Rated 5.0 out of 5.0 by Comfortable and great service. This was our first visit to Ellesmere Port and we were very pleasantly surprised. Initially a bit hard to find off the motorway, but once we had done that, we realised just how handy everything was. We were one motorway junction from Cheshire Oaks, which we used for shopping and evening meals. Very easy to travel N, S, E & W. We used the local railway station for a trip to Liverpool, which was well worth a visit. Breakfasts were plentiful, and there was plenty of choice. The room was comfortable and well furnished. We also made good use of the nearby fitness centre. The staff were welcoming and friendly and there were no problems to resolve. We would love to return to this hotel as it has a lot to offer. September 2, 2013
Rated 5.0 out of 5.0 by Great location and facilities The hotel is based in a lovely setting by the canal next to the Boat museum and offers a lovely relaxing feel to your break. The facilities were excellent and the staff were friendly and accommodating. My only slight negative is that the family room seemed a bit cramped! But overall, we all really enjoyed our overnight Chester Zoo break at this hotel. September 2, 2013
Rated 4.0 out of 5.0 by Great location for visiting Liverpool or Chester attractions Welcoming staff and cosy, comfortable room. Only had time for breakfast in the restaurant this time as we were meeting friends locally for dinner during our stay. Good choice of juice, cereals and cold/cooked breakfast items. As well as the multiple attractions of Liverpool (we left the car at Hoylake Station Park & Ride and took the train) there is the National Waterways Boat Museum on site and Chester Zoo not far away. Will no doubt be back again. August 30, 2013
Rated 5.0 out of 5.0 by another great stay excellent food, lovely surroundings and very pleasant and helpful staff as always. August 30, 2013
Rated 3.0 out of 5.0 by Starting to look tired Great site, good set up and totally meets needs I have been staying at hotel since it opened for business and pleasure but also for family events including a 40th and 50th anniversary The hotel is starting to look tired but the staff work hard to cover crack Accepting it was a bank holiday but we had to wait for breakfast as there where too many guests for tables available at 9am. Got back to hotel at 11am and bar closed. Didn't stay at hotel for food as in past felt that staff didn't really care. Classic responses when I asked who supplied their chicken the staff said "brakes" ! Gym and swimming pol sum it up.......tired and needs a few quid spending on facilities Shame really as it meets everything else I need in a hotel MD....... Please note August 29, 2013
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