Rated 4.4 out of 5 by 296
Rated 5.0 out of 5.0 by Suttonfamily7 Fantastic modern but comfortable hotel with excellent staff
I cannot thank the hotel staff enough for making our stay at the hotel so fantastic from the helpful lady on check in who gave us complimentary drink as our room wasn't quite ready to the lady in the restaurant who helped us on the last day by giving us some ibuprofen as all the shops were still closed. I would say all the staff were very helpful and went out there way to make our stay as stress free and enjoyable as possible. We stayed in the hotel with our 2 young children and we were made to feel very welcome. During our stay in Chester the weather was terrible the hotel made our stay very enjoyable as the children loved the swimming pool. Our room was huge with plenty of storage and the beds were extremely comfortable. We stayed in a Club room and thought it was amazing value for money. This is our first family stay in a Crowne Plaza but we will definitely staying again and have already recommended to family and friends.
May 28, 2014
Rated 2.0 out of 5.0 by A_ram Poor value
This hotel is poor value for money. Apart from its location, this hotel has nothing much to offer. The rooms are average, service mediocre and toon service poor.
May 18, 2014
Rated 5.0 out of 5.0 by Falfieldbill Professional, courteous and frirndly reception staff
I received and excellent welcome and the check out was swift and efficient. Will certainly book again. Excellent location as well.
Very good breakfast spread with one little exception - no muesli at the time of my sitting but not an issue.
May 18, 2014
Rated 5.0 out of 5.0 by AlandLiz Terrific Staff
Very rarely do I stay at a hotel where without fail, all staff are cheerful and helpful.
It is always a pleasure to stay at this hotel.
May 15, 2014
Rated 5.0 out of 5.0 by Debstar123 Lovely helpful staff and really comfy bed
Stayed for one night on the rare occasion myself and my hubby have a night away. Will defo be returning to this hotel, the room was very comfy and the staff where really helpful. Chester is also a lovely place to visit.
May 15, 2014
Rated 5.0 out of 5.0 by Steven1208 Fantastic Hotel
We really enjoyed our stay at the hotel. Although one night was not long enough. The hotel is in a fantastic location. The staff where very helpful and polite. Breakfast was excellent. The swimming pool was a big hit with all the family.
Our five year old son said it was better than the Crown Plaza in Vilamoura where we stayed last year.
Needless to say we will be back later in the year but this time for 2-3 nights.
May 12, 2014
Rated 5.0 out of 5.0 by Lisa d Lovely relaxing stay
My weekend stay with my 11 year d daughter was a complete relaxation. The staff were amazing and could not have been any nicer. Overall I would recommend the the executive suite although my last stay on the 4 th floor was a nicer room !! The staff in the restaurant are lovely however clearing plates and glasses they were a bit slow especially at breakfast. However I would definitely stay again thank you for a great stay
May 10, 2014
Rated 5.0 out of 5.0 by It's me 123 Great Hotel, great staff and great location
Wonderful experience all around, I have nothing bad to say about the hotel, its employes or the location.
May 6, 2014
Rated 5.0 out of 5.0 by gelibabe Nice
Went to Chester for a short break. Lovely hotel. No complaints at all
Couple of observations...
Went for breakfast at 9.40 and was made very aware that it stopped at 10. Wasn't given a menu so didn't know I could have omelette , salmon etc. was sat at an unset table and had to ask for cutlery.
I feel very stupid that I didn't know the fridge was full of stuff that wasn't complementary...I know I should have realised but never mind. I wasn't charged for the 2 items we had so no probs there.
I would stay at the hotel again.
May 5, 2014
Rated 5.0 out of 5.0 by colin58 great stay
stay here on 25/04/14 for one night, we were on the four floor which is the quite floor. the bedroom was big and clean and the bed was very good had a great night sleep, the bathroom walk in shower, bath-towels, shower cream, hand cream was all there.
there is a free safe in room, air-con in room. we had a very nice stay here and the hotel is very close to Chester centre.
we had a meal there and the food was very good nice bar with lots of drink and good price.
we would come back to this hotel.
May 5, 2014
Rated 5.0 out of 5.0 by joe 01 An enjoyable city break
The location of the hotel is great. Just a minute's walk from the hotel and you are in the main shopping area.
The rooms are comfortable. Yes the bedroom we stayed in is in need of re decoration but did not spoil our experience.
The staff we had contact with at reception and at breakfast were all very pleasant and helpful.
We have stayed here before and plan to stay again in the future.
April 25, 2014
Rated 4.0 out of 5.0 by RoseMA27 Lovely rooms, comfy beds
We had a pleasant stay at the Crowne Plaza Chester. It's conveniently located in the city centre and 2 mins away from all the shops, cafés and restaurants.
It does not provide free parking, however the parking fee is lower than any of the other parking lots.
The costumer service was brilliant. They were welcoming and very helpful.
The Spa facilities are very basic, but enough to enjoy a relaxing time.
April 25, 2014
Rated 5.0 out of 5.0 by JaneHJ Nice Hotel with Great Service
Stayed in the Crowne Plaza Hotel for a shopping weekend, great location for the town centre. We booked an Executive Room, which was a good size, with an equally spacious bathroom. Clean, comfortable and all in all, very pleasant. We did use the Spa facilities, small pool but adequate for the purpose. The inclusion of the Executive Club is a nice touch. Large range of choice for breakfast, for a buffet style breakfast, this was very nice. It must be said that the staff at this hotel delivered a extremely high level of customer service. Every member of staff we encountered during our staff could not do enough to assist. We would definitely stay here again.
April 17, 2014
Rated 5.0 out of 5.0 by kwacky fantastic
faultless stay. room, public areas, staff and restaurant food were fantastic. highly recommend this hotel. situated 1 minute walk from high street
April 12, 2014
Rated 4.0 out of 5.0 by jpkc Fantastic staff and breakfast
We have never before stayed at a hotel where the staff were so uniformly cheerful, friendly and helpful and the breakfast was so well cooked and presented (not the widest choice but that is not our priority).
Only downside was the toilet paper - thin and small it lets down the hotel.
Decor (bedrooms and public rooms) is shades of brown which I found gloomy and depressing but my wife says it is the current fashion.
What on earth does the question about goals mean?
April 8, 2014
Rated 4.0 out of 5.0 by Boo39 Very enjoyable stay
We really enjoyed our family stay, the hotel was clean, the food in the restaurant was very tasty. The staff were really helpful and lovely with our two kids. The only down point was the small hotel car park but there is an overflow car park nearby. We would definitely return
April 2, 2014
Rated 5.0 out of 5.0 by Sazzle34 Great Staff
Brilliant staff throughout the hotel from check in to the bar staff everyone was so friendly and helpful
Hotel clean and a great location. Food in the bar was lovely.
April 2, 2014
Rated 5.0 out of 5.0 by Monewquay Excellent
Really pleased we chose the Crowne Plaza Chester, all staff very helpful, friendly nothing to much trouble, room excellent all the little touches help bath robes slippers and biscuits, breakfast brilliant spoilt for choice, everything perfect for our one night stay, would definitely would recommend to friend and family
March 30, 2014
Rated 5.0 out of 5.0 by Anthony49 All round great value for money and excellent service
My partner and I chose this hotel just to get away for a night, it is situated in the heart of the City no taxi's required, great pubs and eating places plus the obvious history of the City. The hotel itself is run very professionally, the staff cannot do enough for you, polite with a sense of humour. The double rooms have everything you need, trouser press, iron, tea/coffee/bottled water and a mini fridge/tv. Black out curtains and air conditioning. Did not hear any noise at all. Breakfast was great and worth the extra few pounds. Would recommend for an unwind. Would definitely stay at this hotel if we stay in Chester again.
March 29, 2014
Rated 4.0 out of 5.0 by Kazz14 Fab stay
Great hotel, excellent location, spotlessly clean hotel, and friendly helpful staff. Club lounge great idea, on,y criticism is I booked a king size bed and we had a double. The bedside tables were fitted to accommodate a king size so there was a gap either side.
March 27, 2014
Rated 4.0 out of 5.0 by Traveller jo Lovely new rooms
A great hotel in a perfect location.
Only stayed for a Saturday night but everything was great.
Only negative was queues at check in/ out & length of time check in/out took
March 19, 2014
Rated 5.0 out of 5.0 by doc345 Lovely hotel and very friendly staff
lovely room,all staff very friendly ,great location only downside was noisy neighbours on the Saturday night but you get them everywhere.
March 19, 2014
Rated 5.0 out of 5.0 by Elis0903 Superb Stay
My husband booked our stay as a surprise for my birthday and what a lovely time we had.
Nothing was too much trouble for the staff - the executive room and facilities were excellent.
We ate in the hotel on the first night and the food was second to none.
The position of the hotel is great in terms of walking distance etc to Chester centre.
We were even presented with a complimentary bottle of wine to celebrate !!
Looking forward to arranging our next stay !!
March 10, 2014
Rated 4.0 out of 5.0 by MK301 Very comfy bed but room too hot
The hotel is very nice, staff friendly and helpful. Lounge is okay, they could serve drinks a bit later than just til 8pm. Location is perfect as its right in the heart of Chester. Restaurants and Shops just a minute walk away.
Really enjoyed my 3 weeks stay.
Only downside was the room temperature. It was way too hot in the room all the time. Had to run the air conditioner 24h on 16C to reduce temp to a normal level.
March 10, 2014
Rated 4.0 out of 5.0 by Tiger99 Great city, nice hotel, slow check out
We enjoyed a great visit to chester and they loved the City, the hotel location rooms, food and staff were very pleasant and if anything exceeded our expectations' even after making allowances for the building work obviously going on in the lobby and reception. However when we came to check out we were very surprised to see that there was only 1 person on the check out desk.At 7.20 am on a busy workday, with 2 people already ahead of us, we became concerned about our schedule. The check out lady did her best to clear the people ahead and us as quickly as possible and admirably remanded calm, We suggested someone else was called and so did other people in the ever growing queue. As a queue of several more increasingly frustrated people built I'm sure the last person in the queue had a very long wait. I have waited in posting this complaint in the hope my survey and my complaint to the customer services team would get a response, but no reply, which is very disappointing ? Nobody checks out of a hotel extra earlier than they have to and especially at 7.30 am!, and I'm sure every person in the checkout queue that day was late for their next appointment. I have checked in and out of hundreds of hotels, including huge and really busy ones and because this was totally avoidable and can only be down to bad management, I have to say that this was one of the most frustrating and awkward hotel check out experience I have experienced. Even worse I left embarrassed for my guests and to hear my important customers discussing and asking why I recommended this hotel? Lovely hotel and great location, nice staff, just recommend if you stay here that you check out 30 mins early that's all! Sorry Crown plaza Chester, but you get my worst check out experience to date award!
March 2, 2014
Rated 2.0 out of 5.0 by badger 69er in need of refurburbishment
We booked this hotel as we pass it regularly when we visit Chester,on checking in we were asked if we would like a room upgrade due to my husband being a ambassador member .we agreed thinking we would have a superior room .When we went to the room we were both so disappointed ,the room was small and poky and was nothing like we have experienced in crown plazas before , all in all a disappointing hotel
February 27, 2014
Rated 5.0 out of 5.0 by Col7 Excellent Hotel
Excellent Hotel in a fantastic location I highly recommend this hotel staff are first class, friendly and very helpful. The interior of the hotel is modern and tasteful the bedrooms have the largest bed I have ever slept in and the room was spotless if you want to chill out and relax the spar is the place to visit. In the morning the self service buffet breakfast was fantastic . We visit Chester a few times a year and will make the Crowne Plaza out first choice hotel .
February 26, 2014
Rated 2.0 out of 5.0 by Steve3112 NOT GOOD ENOUGH
Being a Platinum PC Member for the last few years, I always go out of my way to stay at an IHG property - the Crown Plaza Chester being the first visit, with me booking 2 rooms here. I must point out that the hotel was going through quite a significant renovation during my stay, so I accepetd that there would be noise through the day time and some disruption around the hotel.
Upon Check-in, it was acknowledged that I was a Platinum member, however, no complementary room upgrade was offered (the hotel seemed far from full). I also had to 'suggest' that I was given access to the Club Lounge.
I entered my room, and straight away realised why there was a renovation taking place - the room looked like my granny's living room from the 70s - not what I expect from such a standard of hotel. The bed was very comfortable, though.
After unpacking and taking a shower, I had a drink in the Club Lounge, and was advised by a fellow patron not to have any of the snacks as they had been out since the lounge opened #it was now just gone 8pm#. I met with a colleague to go down for dinner. We decided to eat in the restaurant, however we were informed that the restaurant was now closed as it was gone 9.30. We both checked our watches, and it was 9.31pm, but the restaurant manager firmly informed us that there was a firm cut off time for closing, and that should we wish to eat, then we should use the bar. Time being against us, we ate in the bar area. Post the meal, the barman asked if we would like dessert, we duely said yes, and he returned a few mins later with the menu. We made our choices, but after some time, the barman had not taken our order, so we went to the bar to order, only to be informed that we would now only be able to have dessert served in our room!! I was under the impression we were staying in a high standard of hotel, not a borstal!
Breakfast the follwoing morning was decent, as was the service, however the pettiness of the previous evening had made its mark on me.
Big, big let down...
February 11, 2014
Rated 4.0 out of 5.0 by STEVEO67 GREAT CHILLED OUT EVENING
YET AGAIN HAD A WONDERFUL STAY,STAFF ARE ALWAYS WILLING TO HELP AND TO DO THE LITTLE BIT EXTRA WHEN THE NEED REQUIRES .
ALWAYS WILL RECOMMEND STAY AT THE CROWN PLAZA,CLEAN AND COMFORTABLE.
CHESTER ALSO A LOVELY CITY.
February 5, 2014
Rated 4.0 out of 5.0 by Joshua27 Comfortable rooms, sleep well.
Stayed during business trip. Good comfortable rooms. Overall good and staff willing to help.
One improvement could be better breakfast choice as selection was limited.
January 25, 2014