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Rated 4.5 out of 5 by 172 reviewers.
Rated 1.0 out of 5.0 Terrible Customer Service No one was willing to help or even friendly, rooms left a lot to be desired as did the breakfast 'buffet'. I get better quailty and better price at a fast food joint. Poor excuse for a hotel. January 28, 2015
Rated 5.0 out of 5.0 by Nice hotel for our group visit Very accommodating, nice pool, awesome front desk staff. January 28, 2015
Rated 5.0 out of 5.0 by Unexpected Stay turned out very nice We had to attend a funeral out of town and needed somewhere to stay. This was a great price with very nice accommodations! We had a great nights sleep in a very clean room. Being there for something unfortunate but turned it into a nice relaxing mini get away. Defiantly would stay here again and highly recommend it, January 27, 2015
Rated 5.0 out of 5.0 by Good value, clean facility Hotel was clean Price was very fair Breakfast prices were very reasonable Staffing was pleasant January 26, 2015
Rated 5.0 out of 5.0 by Wine on Ice I had a reservation for Saturday Wine on Ice and wasn't able to attend. I was able to switch to Friday night! I was so very thankful. January 26, 2015
Rated 5.0 out of 5.0 by relax in elmira comfortable room great service in restaurant friendly front desk personnel January 24, 2015
Rated 4.0 out of 5.0 by Okay Stay Okay stay. We booked a room in this hotel because of it being close to the Ice Arena. It was clean and comfortable. The one big drawback was that breakfast was not included. I would almost pay more just to not have to bother with paying each morning for a meal. They did give out meal coupons. However, during our first dinner we were confused about the kids eating free. The waiter tried to charge us and then made us go out to the front desk and ask about the coupons. Again I would have liked to avoid the whole hassle-plus the restaurant food is not that great. If not given the free meal coupons I would have just ate elsewhere due to the food quality and prices. I would only recommend this hotel if doing business in the downtown area. January 22, 2015
Rated 4.0 out of 5.0 by Great rooms The only issues I would mention about the stay is that the hotel is in a poorer area of Elmira, so there is the safety issue associated with the area. I did not have any issues with the safety of my car nor did I hear of any issues from other guests. The other issue is that there is not that much around that is within walking distance. There is an attached restaurant, but you are charged tip and a service charge based on the room menu. There is no complimentary breakfast, but I did receive a $10 cuopon to use for breakfast. Overall, the room exceeded my expectations. The water pressure was great - one of, if not the best I could remember. Internet access was very strong and reliable. I was able to connect to my work's VPN and back up my computer will no issues. I would recommend the hotel. January 21, 2015
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