Rated 4.5 out of 5 by 228
Rated 5.0 out of 5.0 by TDoom Pet friendly, good service
Long distance travel with pets is exhausting, but we were able to quickly settle in. Staff offered good compensation for minor room issues.
July 20, 2015
Rated 4.0 out of 5.0 by rosalyn f My fourth visit
This was my fourth visit to this Holiday Inn Elmira. It is convenient to the Fingerlakes Wine Festival at Watkins Glen and the Arnot Mall. There are both local and chain restaurants (i.e., Ruby Tuesday, Applebee's, etc) nearby. Another plus is that it is easy to get to.
The rooms are clean and comfortable.
The staff is very helpful. Overall a good value.
July 14, 2015
Rated 4.0 out of 5.0 by Woody1994 Nice, clean hotel
Nice room and the staff were courteous and friendly. The hotel is a large facility and had only one washer and dryer which we found to be inadequate.
The pool was very nice.
July 14, 2015
Rated 5.0 out of 5.0 by jollyupi Excellent service
We choose this hotel to visit the finger lake area in NY. We had booked 4 rooms and we came from different parts of the country to meet after a long time. Hotels are just buildings with rooms to sleep in - its the staff that makes the difference. We had some very pleasant experience.
We had brought some food for ourselves, the lady in the restaurant opened up a conference room for us, provided us a microwave, got us wine glasses and jugs of water. Very helpful.
One day the cleaning lady did not clean up our room due to some confusion. The lady at the reception came with me to the room, picked up the garbage and the old towels, got us new towels. She wanted to set up the beds but we didn't need it so we refused. I was pretty impressed by her courtesy and professionalism.
We were lucky to be there for the karaoke night at the bar where we had a blast. The place is quite decent with a decent selection of alcohol.
The hotel was near Watkins Glen state park which was amazing, we took a cruise in Senaca lake which was 2 miles from the park. One amazing place we accidentally found was Letchworth State Park which is called the grand canyon of the east. What a place. Not to be missed if in the area.
Will visit this place again for sure.
July 13, 2015
Rated 5.0 out of 5.0 by hoggwriter Thoughtful Lifesavers
You know how, sometimes, you run into a little bad luck and you need some help getting out of it?
In June, our car shredded up a belt on I-86, so we hobbled off at the Elmira exit and ended up at this Holiday Inn to stay the night, in hopes of a successful repair the next morning.
Not only was the desk staff helpful, with repair shop suggestions (if I lived there, I'd use the Goodyear shop all the time now; great staff), but their kindness and consideration for our situation went beyond anything typical in the hospitality industry.
While we were there (one night), we saw several groups meeting in the hotel's break-out rooms, both days, so obviously we aren't the only ones who honor this hotel's service.
If we had to pick a place to get stranded overnight, Elmira would hit the top of the list in terms of its kind understanding of our circumstance. And I can't thank this Inn's manager and staff enough for taking care of us in our difficult state. Thank you, everyone. Blessings.
July 13, 2015
Rated 5.0 out of 5.0 by t2friends A pleasant stay
The staff was very friendly and helpful. The hotel was well cared for, clean and in good condition. The room was comfortable and clean. The room was close to the pool and to a secondary entrance and was very convenient. I was pleasantly surprised by the quality of the facility, which was conveniently located. The only aspect that could use improvement was the lounge/bar area. It was cold, impersonal, too brightly lit and was not a lot of fun, even the kareoke night was a da ud.
July 13, 2015
Rated 1.0 out of 5.0 by dennyo staff was ecellent
very nice place,The staff there was very nice,couldnt ask for any better
July 9, 2015
Rated 5.0 out of 5.0 by Alan L. Resting by the Riverside
The pleasant city of Elmira is complemented by this fine hotel. Not really overwhelming, this Holiday Inn has the everything that one would need to have a great business or vacation stay. The facility looks relatively new and is well maintained. But the jewel is the excellent staff. At every point, there was someone eager and willing to help. The staff smiles made this a very special place to stay.
July 7, 2015