Rated 4.0 out of 5 by 193
Rated 4.0 out of 5.0 by Madge27 Nice hotel with well appointed rooms
This hotel is just off the highway, so it's easy to find. Everything in the room worked well, especially the air conditioning during a 92 degree day. The combination of the comfortable bed and the darkening drapes resulted in a good night's sleep.
Although I did not use the restaurant, lounge or the pool, I found the hotel employees with whom I had contact, to be very customer friendly.
September 10, 2014
Rated 3.0 out of 5.0 by Mjboston Food service needs improvement, building needs updating
Our 3-night stay was pretty good. But the food service needs improvement. The evening staff in the restaurant was overwhelmed and our server had a horrible attitude. We were very disappointed with her demeanor, especially with our children present. The morning staff was nice but the food was bland and pretty much the same items were offered each morning. The evening menu was very limited, especially for non-meat eaters.
The rooms were clean but desperately need updating. Overall, the building was clean, but seemed old and run-down. It was nice to have a heated indoor pool and a cooler outdoor pool. The locker rooms needed cleaning. The lobby staff and managers were very helpful.
September 4, 2014
Rated 5.0 out of 5.0 by Mrs D! Great Staff
Great reception from Robert, who was informative and very helpful when we arrived. The bar area was relaxing and again the staff were helpful.
September 3, 2014
Rated 4.0 out of 5.0 by MarmiteUK Good and Bad Service
A trip to Six Flags meant a two night stay for the family at this hotel.
The good; the front desk member of staff, could not have been more helpful; dealing with issues surrounding our room, the package, park tickets, where to eat for dinner, the kids enjoyment etc, outstanding
The bad: do not ignore previous guests reviews. The food and service in the food area was quite possibly the worst I have ever received. The staff member was definitely from the school of thought that their job would be more fun if guests did not get in the way.
Overall, the stay was excellent, just don't eat breakfast!
August 31, 2014
Rated 3.0 out of 5.0 by vipergirl5 Relaxing Weekend Away
Conveniently located right off Route 91 and close to shopping and restaurants, this hotel has been our "go to" destination for the past 4 years. This hotel offers two pools -- one indoor and one outdoor. We went to enjoy the sun and sit by the outdoor pool.
August 28, 2014
Rated 3.0 out of 5.0 by TelegramTom12 Needs a little work
Room was fine, but no regular coffee in the room, had to chase down housekeeper. Not enough towels, pool ran out of towels. Otherwise, ok
August 27, 2014
Rated 2.0 out of 5.0 by mommabears72 Average stay
the staff were all friendly but not very helpful.. the hotel seemed under staffed, pool was very cloudy, and no towels.. When I asked for towels, they were brought, but they were small, like hand towels, or floor mats. One of the back doors was not locked when we returned to the hotel at @ 8pm. Trying to contact the front desk was difficult, multiple lines on the phone for some reason, and we had an emergency, had to use our cell phone to call front desk to get local authorities. I have had great luck with other Holiday Inn's, but I wouldn't return to this location. the continental breakfast was ok, but i've seen better. items were cold, or not fully cooked. Couldn't find staff when we needed utencils/other items.
August 25, 2014
Rated 2.0 out of 5.0 by Tony1368 Last stay was not great...
Don't use room 231 or the bottom floors. Very noisy at late hours, outdated bathroom and bill was wrong.
August 22, 2014