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Rated 4.1 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by FIVE YEARS IN A ROW! MY WIFE AND I HAVE STAYED AT HOLIDAY INN (ENFIELD/SPRINGFIELD) FOR THE PAST FIVE YEARS IN A ROW. I CONSIDER IT A 5 STARS HOTEL. ITS ACCOMMODATIONS ARE EXCELLENT AND IT IS NEAR EVERYTHING SUCH AS SHOPPING, RESTAURANTS, YOUR BANKING NEEDS ETC. THIS YEAR MANY OF OUR FRIENDS STAYED AT HOLIDAY INN AND ENJOYED ITS ACCOMMODATIONS. THEY LOOK FORWARD TO STAYING NEXT YEAR AS WE DO. RAYMOND AND PATTY LANGLOIS July 23, 2014
Rated 5.0 out of 5.0 by Good experience. Good stay - close by to restaurants and stores which is helpful. The only issue I really had was cheap, cheap iron and ironing board and outlets not really accessible. I was trying to iron a suit and hoping that the wobbly ironing board not tip over on my foot and end up with hot iron on me. No padding on ironing board. Cheap and annoying, July 23, 2014
Rated 5.0 out of 5.0 by Excellent weekend experience My wife and I stayed here for a convention in Amherst MA. The staff was exceptionally helpful and friendly. We really appreciated the way they went out of their way to help all the convention attendees last weekend. The facilities were clean and our room was nice although we weren't able to spend too much time at the hotel itself. Definitely recommend this hotel mostly for it's great staff. July 23, 2014
Rated 2.0 out of 5.0 by Cold Showers The hotel was booked for the weekend and resulted in cold showers! Skip the restaurant, the waitstaff was slow and kept forgetting to bring items to the table. The food was ok, but for the money should have been much better. July 23, 2014
Rated 4.0 out of 5.0 by Good stay Excellent and amenable van staff was vital in getting back and forth to training center and to airport, John particularly rocked--with great driving skills and willingness to go above and beyond. Food on a Sunday night an our before closing was slim pickings. Two of entries asked for by group of four were not available. So so quality overall on food. Nice in-door pool usually free of children and available for laps. July 21, 2014
Rated 2.0 out of 5.0 by Stayed for business The exterior was nice. Lobby and resteraunt was nicely updated. Room (king executive) was nicely updated. Bathroom has some work needed. Staff was very nice. Stayed for business, so breakfast and lunch was included. Menu needs work. Not a panini fan, hard grilled bread is not my idea of a great lunch. July 21, 2014
Rated 3.0 out of 5.0 by Poor food selection and preparation The food selection and preparation has declined over the past year July 19, 2014
Rated 3.0 out of 5.0 by What? No Curtains? And a Fluky Refrigerator? The room was clean and the bed was very comfortable. Let's get that straight. But. We are pretty much loyal Holiday Inn travelers, yet this is one location we will avoid if possible. Having called ahead to assure there was a working refrigerator in the room, we were frustrated to find their idea of "working" was a seriously wobbling unit with the temperature control knob broken off. We had to find a wall outlet to plug in the nearby lamp so we could see in that area of the room. Next, we discovered that behind the already-drawn drapes, there were no curtains to let in daylight. We were booked for 2 nights (Friday and Saturday, typically "slow" nights in the business, right?# Waking up to a room which could not be warmed with natural daylight was disappointing. Who takes down curtains for cleaning without hanging another pair? Since the refrigerator was an important issue #we had brought homemade potato salad for an aging friend), we asked for another room, but were told the hotel was full. We were leaving for a few hours and were reassured that both issues would be resolved. They were not. The next morning a manager called our cell phone offering to pay for replacement potato salad from a deli. Really? We were given a discount which we considered pretty fair under the circumstances, but will not return if we can find another hotel nearby in the future. July 8, 2014
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