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Rated 4.0 out of 5 by 169 reviewers.
Rated 2.0 out of 5.0 by Hotel needs some TLC The Hotel needs some maintenance done on it.. The ceiling tiles in the hallway were water stained and tiles were missing showing exposed electrical cables and pipes. And the hallway also smelled of cigarette smoke. Our shower faucet didn't work correctly.. The bathtub drained VERY slowly. Both handles on our patio door were missing/broken,making it hard to open and close the door..The rugs in our room were worn and torn. Also there was only 1 waitress for the whole restaurant, making the wait time for food extremely slow. It wasn't the waitress's fault because she was alone and trying to serve 6-7 tables all by herself. The bartender tried to help her, but he had the bar tend to. Both nights we were there there wasn't enough help.. Both days we went to the pool and there were no pool towels. The hotel location is great, the staff was friendly, and the room was clean. It could be a really nice hotel if they just fixed it up some and added a few more people in the restaurant. July 26, 2014
Rated 5.0 out of 5.0 by FIVE YEARS IN A ROW! MY WIFE AND I HAVE STAYED AT HOLIDAY INN (ENFIELD/SPRINGFIELD) FOR THE PAST FIVE YEARS IN A ROW. I CONSIDER IT A 5 STARS HOTEL. ITS ACCOMMODATIONS ARE EXCELLENT AND IT IS NEAR EVERYTHING SUCH AS SHOPPING, RESTAURANTS, YOUR BANKING NEEDS ETC. THIS YEAR MANY OF OUR FRIENDS STAYED AT HOLIDAY INN AND ENJOYED ITS ACCOMMODATIONS. THEY LOOK FORWARD TO STAYING NEXT YEAR AS WE DO. RAYMOND AND PATTY LANGLOIS July 23, 2014
Rated 5.0 out of 5.0 by Good experience. Good stay - close by to restaurants and stores which is helpful. The only issue I really had was cheap, cheap iron and ironing board and outlets not really accessible. I was trying to iron a suit and hoping that the wobbly ironing board not tip over on my foot and end up with hot iron on me. No padding on ironing board. Cheap and annoying, July 23, 2014
Rated 5.0 out of 5.0 by Excellent weekend experience My wife and I stayed here for a convention in Amherst MA. The staff was exceptionally helpful and friendly. We really appreciated the way they went out of their way to help all the convention attendees last weekend. The facilities were clean and our room was nice although we weren't able to spend too much time at the hotel itself. Definitely recommend this hotel mostly for it's great staff. July 23, 2014
Rated 2.0 out of 5.0 by Cold Showers The hotel was booked for the weekend and resulted in cold showers! Skip the restaurant, the waitstaff was slow and kept forgetting to bring items to the table. The food was ok, but for the money should have been much better. July 23, 2014
Rated 4.0 out of 5.0 by Good stay Excellent and amenable van staff was vital in getting back and forth to training center and to airport, John particularly rocked--with great driving skills and willingness to go above and beyond. Food on a Sunday night an our before closing was slim pickings. Two of entries asked for by group of four were not available. So so quality overall on food. Nice in-door pool usually free of children and available for laps. July 21, 2014
Rated 2.0 out of 5.0 by Stayed for business The exterior was nice. Lobby and resteraunt was nicely updated. Room (king executive) was nicely updated. Bathroom has some work needed. Staff was very nice. Stayed for business, so breakfast and lunch was included. Menu needs work. Not a panini fan, hard grilled bread is not my idea of a great lunch. July 21, 2014
Rated 3.0 out of 5.0 by Poor food selection and preparation The food selection and preparation has declined over the past year July 19, 2014
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