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Rated 4.1 out of 5 by 162 reviewers.
Rated 3.0 out of 5.0 by Poor food selection and preparation The food selection and preparation has declined over the past year July 19, 2014
Rated 3.0 out of 5.0 by What? No Curtains? And a Fluky Refrigerator? The room was clean and the bed was very comfortable. Let's get that straight. But. We are pretty much loyal Holiday Inn travelers, yet this is one location we will avoid if possible. Having called ahead to assure there was a working refrigerator in the room, we were frustrated to find their idea of "working" was a seriously wobbling unit with the temperature control knob broken off. We had to find a wall outlet to plug in the nearby lamp so we could see in that area of the room. Next, we discovered that behind the already-drawn drapes, there were no curtains to let in daylight. We were booked for 2 nights (Friday and Saturday, typically "slow" nights in the business, right?# Waking up to a room which could not be warmed with natural daylight was disappointing. Who takes down curtains for cleaning without hanging another pair? Since the refrigerator was an important issue #we had brought homemade potato salad for an aging friend), we asked for another room, but were told the hotel was full. We were leaving for a few hours and were reassured that both issues would be resolved. They were not. The next morning a manager called our cell phone offering to pay for replacement potato salad from a deli. Really? We were given a discount which we considered pretty fair under the circumstances, but will not return if we can find another hotel nearby in the future. July 8, 2014
Rated 3.0 out of 5.0 by Convenient for Six Flags The hotel is a little tired and the staff inconsistently helpful but the room is spacious, comfortable and clean. The complimentary breakfast package is great - esp. b/c children 12 and under can eat the full breakfast buffet for free. July 4, 2014
Rated 2.0 out of 5.0 by Poor service, pleasant staff Our room was on the first floor and when walking in we noticed that ceiling tiles were water stained and tiles were missing showing exposed pipes. Dining was poor. While the waitress was pleasant the wait time for food was extremely slow. We had to wait over 45 min for appetizers to arrive and everything else from there took a long time. There were only 2 towels in the room and we were a family of four, so we called for 2 more towels - had to call again 45 minutes later as they never came. Went to the pool the first night and there were no pool towels. When we (and other families) asked for towels the staff brought hand towels telling us they had no clean towels. July 4, 2014
Rated 4.0 out of 5.0 by comfort and good service we were here for a convention. it was good service. July 2, 2014
Rated 3.0 out of 5.0 by A Bit Run Down, But OK This older hotel's room I stayed in had a few things damaged and/or missing. The drape pull was broken, hanging off the end, so the drapes did not fully close, letting some bright daylight in early in the morning and generally looking shabby. There was no alarm clock in the room. And after washing up, it appeared the was a leak behind/below the sink. The hotel's staff people were very nice and tried to do their best in bad situations. For example: The service in the restaurant and bar was horrible on the Saturday night we stayed there. The one staff person working was trying to keep up, but was overwhelmed by orders. Some people got up and walked away when they didn't receive service. Totally understaffed. July 2, 2014
Rated 5.0 out of 5.0 comfortable beds enjoyed the stay--nice room--loved the location for my activities. July 2, 2014
Rated 4.0 out of 5.0 by Great little hotel convenient to Springfield or the Berkshires This is a nice, well-run property. I've stayed there a few times now. It has both indoor and outdoor swimming pools and a fair amount of small meeting rooms, very good for a small conference. The only drawback if you are picky about food is the food is really not that great, but there are also a couple of other places within walking distance. (Eggs underdone, steak overdone and tough, for example.) July 1, 2014
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