Rated 4.0 out of 5 by 198
Rated 3.0 out of 5.0 by the "masked" reviewer Convenient Location
We found the hotel location convenient for going to the Big-E in West Springfield, Massachusetts. It is close to I-91 and only 10 miles from there. That allowed us to have an early start in the morning and avoid traffic that we would have encountered if coming from home.
September 27, 2014
Rated 2.0 out of 5.0 by nothappy4 Alicia handled the situation with respect for us as guests
One employee stood out amoung the rest, Thank you Alicia
September 26, 2014
Rated 5.0 out of 5.0 by ARC57 Great Staff and Comfortable Room
Great staff and comfortable room. Hotel is easily accessible from the highway.
September 25, 2014
Rated 5.0 out of 5.0 Hotel staff extremely courteous!
Great stay from the moment we checked in. Called in the morning to confirm reservations for 3 rooms. Dale at front desk had the rooms all together along with a room upgrade. Rooms were very clean and comfortable.
September 23, 2014
Rated 3.0 out of 5.0 by APinto Needs to improve Room Service and rooms need updates
We have recently stayed at this hotel for 1 night as we went to Six Flags. I found the front staff to be very pleasant and helpful but at the evening time when we ordered room service the woman who took the order was very unpleasant. She answered the phone with "Yeah" I placed my order and whom ever delivered the food also was very unpleasant. We had a total of $27.36 and paid $30 in cash for the food (she was given an extra tip as gratuity is included in the total), the staff had "forgotten" to mention that we paid cash for the order and tried to double charge me upon check out. There was no one for the front staff to talk to in the morning so the woman at the desk had taken the amount off and reprinted me a new receipt. I think it is extremely uncomfortable to not be able to trust the staff especially when you are paying cash for room service. In addition, the main room area was very clean and comfortable but when we got to the bathrooms it was very small and in need of repair. We stayed in room 525 there was missing ceramic tile on the walls, the bathroom fixture for the shower was all soap scummy and was detaching from the wall also you could feel the wood rot or loose tile under the bathroom tub when showering which made me feel extremely uncomfortable taking a shower. I think this place is "ok" to stay for a quick night as we did and not some where I would recommend to others.
September 22, 2014
Rated 4.0 out of 5.0 by Madge27 Nice hotel with well appointed rooms
This hotel is just off the highway, so it's easy to find. Everything in the room worked well, especially the air conditioning during a 92 degree day. The combination of the comfortable bed and the darkening drapes resulted in a good night's sleep.
Although I did not use the restaurant, lounge or the pool, I found the hotel employees with whom I had contact, to be very customer friendly.
September 10, 2014
Rated 3.0 out of 5.0 by Mjboston Food service needs improvement, building needs updating
Our 3-night stay was pretty good. But the food service needs improvement. The evening staff in the restaurant was overwhelmed and our server had a horrible attitude. We were very disappointed with her demeanor, especially with our children present. The morning staff was nice but the food was bland and pretty much the same items were offered each morning. The evening menu was very limited, especially for non-meat eaters.
The rooms were clean but desperately need updating. Overall, the building was clean, but seemed old and run-down. It was nice to have a heated indoor pool and a cooler outdoor pool. The locker rooms needed cleaning. The lobby staff and managers were very helpful.
September 4, 2014
Rated 5.0 out of 5.0 by Mrs D! Great Staff
Great reception from Robert, who was informative and very helpful when we arrived. The bar area was relaxing and again the staff were helpful.
September 3, 2014