Rated 4.0 out of 5 by 249
Rated 5.0 out of 5.0 by SMMDC Thank you.
We recently returned to the Holiday Inn Enfield on the sad occasion of attending my uncle's funeral. An email asking for early check-in so that we could freshen up after a long drive and still be at the wake by four was received with the utmost cooperation by Megan Pascale. She assured us of every consideration including early check-in and a comfortable room; and did so while expressing her condolences. Upon arrival, Megan greeted us by name, again said how sorry she was for our loss, and swiftly checked us in to a lovely room with a view of the snow covered gazebo - very soothing. We were far too exhausted after the wake to go out to dinner and needed to be up by 6 a.m. for the funereal, so we ordered room service which arrived promptly and was quite delicious. I thank Megan and her staff for their support and for their excellent care.
January 19, 2015
Rated 2.0 out of 5.0 by Bob996699 Disappointing.
How disappointing.... Surprised to find a leak under the sink (U-tube clogged?) in the bathroom when we found a huge puddle. Reported the leak to front desk who assured us it would be looked at. Left the next morning still with problem unsolved.
January 5, 2015
Rated 5.0 out of 5.0 by 2TOGOBP Great place to stay
This is our 2nd time at this facility and the rooms are very clean & comfortable The staff is very pleasant and helpful. Only had one breakfast there and it was good but not great. I would recommend this to anyone.
January 5, 2015
Rated 5.0 out of 5.0 by Jazzy Stars Excellent customer service!
The staff at this hotel was excellent! I highly recommend staying here. We called for service and someone was there to help us in a few minutes. Very accommodating and felt comfortable in our hotel room. Very clean and quiet.
January 4, 2015
Rated 5.0 out of 5.0 by Bill1846 For close to Springfield while not being downtown
A very nice hotel close to Springfield and close to Bradley Airport as well. But it is not downtown. It is very safe and has a friendly ambience. Highly recommend it.
January 2, 2015
Rated 5.0 out of 5.0 by MikeMassachusetts Great value.
Great stay and a great value. Staff is very friendly and attentive. Rooms are clean and well kept. Beds are comfortable and rooms are very relaxing. Hotels has great amenities with a great value. We always stay at the Holiday Inn in Enfield when we are in the area.
December 24, 2014
Rated 3.0 out of 5.0 by foody1979 Just Ok
The staff was very nice as was the breakfast attendant. The room itself was just ok. Very musty smelling and dirty. Seemed like no one cleaned the room for weeks - a film of hairspray was all over the bathroom. The bed was comfy and the breakfast was good.
December 23, 2014
Rated 2.0 out of 5.0 by lululisa uncomfortable bed and pillows
pillows were to big and bed uncomfortable. Breakfast was not ready at 7 even though we paid for it ahead of time. They decided not to do it to save food which I understand.
December 22, 2014