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Rated 4.1 out of 5 by 370 reviewers.
Rated 2.0 out of 5.0 Stay every year but this time not the best experience. We stayed overnight (Friday 10/2/15) in Enfield, CT for our annual visit to the Big E fair and stay in this hotel every year. The rooms are clean but ours needed some overdue repairs in bathroom (broken tiles, mirror, water stains on ceiling). When we first stayed at this location it was a Crown Plaza and we were blown away by the rooms. Seems things have fallen off a little and need some TLC or lower price. My only real issue and the reason I am writing a review for the first time ever was the drunk loud mouths in the hall at 1:30 in the morning. Cursing, yelling and laying on the floor outside our door waking my family up. Although the hotel responded it took 30 mins of listening to them before things were settled back down. Then had the pleasure of hearing the same obnoxious "woman" locked out of her room again later in the morning. Hotel was nice enough to give us a discount for the inconvenience but only after I brought it up at checkout. Sister In Law had same issue on different floor at 5:30 a.m. when two woman were so loud they woke her up. She too had to call the front desk. Maybe just a bad batch of guest or maybe people are just that rude and inconsiderate all the time. October 8, 2015
Rated 5.0 out of 5.0 by Great Breakfast Buffet!! Everything was amazing. The rate was really great considering the events in and around Springfield, MA area. Room was super spacious and clean. Indoor pool was very clean and warm. Employees were really helpful, welcoming and accommodating. I would gladly stay here again. The breakfast buffet was the best part - super yummy and fresh. The staff at breakfast that morning were really wonderful. Thank you so much for making our stay even better!!!! October 7, 2015
Rated 5.0 out of 5.0 by Good experience here Everything about this place meet or exceeded my expectations with the exception of the morning breakfast. The food quality and service of the breakfast was good but I thought it was a bit overpriced for bacon potatoes and eggs. October 7, 2015
Rated 5.0 out of 5.0 by Nice hotel, great staff Hotel was great, staff was very accomodating, the only draw back was the restaurant is not open for lunch and the hot tub has been changed into a planter. If you are looking for a taxi, don't bother Enfield doesn't have any, and what you can find is too expensive to use, but that's in no way a reflexion on the hotel. October 5, 2015
Rated 4.0 out of 5.0 by Good hotel There are two types of rooms, one which I stayed this time has tiny bath room that I don't like. Fitness room has no elliptical machine and lack of dumbbells. Otherwise, this is a good clean hotel. October 5, 2015
Rated 5.0 out of 5.0 by Great stay, fantastic service Great staff, very attentive and genuinely nice and caring. The room was very nice, clean and quiet. Great value. October 4, 2015
Rated 4.0 out of 5.0 by Stop along the way to Hartford from VT. Used points for a free night on a fall foliage driving vacation. Good overall quality. The hotel seemed busy with conferences. We were offered a free welcome drink in the bar (before 7 PM). Free parking. No free breakfast so we hit the road and did not use their restaurant. Only one other restaurant nearby and it is a sports bar. Not much around the area unless you venture out a couple of exits which we did not after driving all day. No regrets booking. It served its purpose for us. October 4, 2015
Rated 5.0 out of 5.0 by Staff was great My stay was very relaxing. The rooms were clean and beds comfortable. September 29, 2015
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