Rated 4.0 out of 5 by 113
Rated 2.0 out of 5.0 by Ally05 Comfortable rooms lacking in other areas
We had a large party of 18 people. The food in the restaurant was not very good, the pizza tasted like it came out of a microwave. Thr breakfast was even worse and tasted old. In order to keep guests coming I would recommend changing the quality of your food. The bartender seemed over worked and we all felt like we were inconveniencing him. One round for our group was 70 dollars so I don't know why he wasn't happier about us. The fact that instead of fixing the hot tub you chose to dump soil and flowers in it was a little off putting. Also the way the employees told us the pool was closing was extremely rude coming in and yelling at us like we were not paying customers. Someone should address the delivery of telling guests that the pool is closed. With all of these things that I have listed our group will be deciding if we will be looking for a new hotel next year for our trip. I felt that it was necessary to inform you of these problems.
August 16, 2013
Rated 5.0 out of 5.0 by Joyce08 Wonderful service, clean and comfortable rooms!
We were in the area for our convention in Amherst. Even though we had a large group staying at the hotel all the staff was friendly, patient, and professional. Our room was very clean and comfortable. We were able to relax in the evening and enjoy our quiet comfortable accommodations. We appreciate your service and will plan on staying with you next year. Thank you all!
August 13, 2013
Rated 2.0 out of 5.0 by JOTT ROOM MISSING TOO MANY APPOINTMENTS
THERE WAS SO MUCH MISSING FROM THE ROOM - NO HANGERS, NO HAIR DRYER, NO SOAP DISH AT THE SHOWER, NO HANDLE ON THE DOOR TO OUTSIDE, NO TISSUES. IT LOOKED LIKE SOMEONE TOOK AWAY ANYTHING THAT WASN'T BOLTED DOWN. THE ROOM ALSO DID NOT HAVE A CLOSET. I MADE THE RESERVATION ONLINE WHERE IT SAID BREAKFAST WAS INCLUDED; IT WASN'T. I WAS VERY DISAPPOINTED.
August 13, 2013
Rated 4.0 out of 5.0 by Boston111 Good rooms, feiendly service, a little disorganized
We liked the location of the hotel, the rooms, and the availability of a lounge, pool, and full breakfast. The pool area was great. The buffet for the breakfast ran out of food often and the staff seemed over their heads in terms on expectations (too few staff for numbers of people dining).
The workout room needs a serious overhaul.
The lounge service at night was very friendly and food was decent. Other staff friendly and helpful.
August 12, 2013
Rated 5.0 out of 5.0 by Golfer60 Fantastic Stay!!
We had the best stay at the Enfield Holiday Inn!! Our grandchildren were with us and they had so much to do there. They loved the pools which were in pristine condition! One of the houseman would pop by ever so often to make sure the towels were in ample supply. There was room for them to run and play in the recreational area. We ate all our meals onsite. Food was great. The kids meals were a deal ($4.95)- ample portions and topped off with a chocolate chip cookie ice cream sandwich. One night the special was pork chops for the adults. Not one but two tender pork chops with potato, veggie and a salad for $12.95! I can't say enough about the attentive staff- from front desk to food service to housekeeping- they are all superb! Thanks to the houseman who took a dirty diaper from me outside my room to personally dispose of it!! This hotel is a well run ship- hats off to the GM!
August 11, 2013
Rated 3.0 out of 5.0 by Petejimhoracio Clean rooms and comfortable
At the front desk Gina ,Robert &Vinny are very helpful and go out of their way to make my stay enjoyable ,the resturarnt has very inconsistent food and the night staff seems to be overwhelmed with very few people in the resturarnt . The house keeping does a nice job but they need to talk to maintenance so they can take care of the small probablems in each of the rooms. I have stayed at this hotel for the past 13 weeks and overall it has been a fine place to stay thank you
August 7, 2013
Rated 5.0 out of 5.0 by Golfer60 Another perfect stay!
I was in town to once again visit family. The Enfield Holiday Inn once again met all my needs starting with check-in with Megan. She recognizes me and greets me by name! This is the ideal location for my stay and it is my hotel choice many times over. After hectic days with the family I come back to my room to relax and get some perfect sleep as that is what this Holiday offers. The room is fully supplied and free wifi. The view from my room was of the lovely grounds. The large outdoor pool, shuffleboard, basketball court, volleyball court offers so much fun to any family. Each morning I enjoyed the breakfast buffet. The bowl of fresh fruit reminded me of my Grandmother's- all freshly cut and such variety. Noreen and Cindy, the servers, kept the flow of the busy room moving. They are always so pleasant. Good news is, I will be back next weekend and am bringing my grandchildren with me. They are going to have fun here!!
August 3, 2013
Rated 5.0 out of 5.0 by 934SnakeBit Welcome
The gentlemen that greeted me made my stay exceptionally enjoyable. Our conversation was not canned. He listened and responded to what was said which resulted in a conversation as I picked up my prepared check in. Thank You !
July 29, 2013
Rated 3.0 out of 5.0 by SDL65 Nice Hotel, Reasonable Value, Easy Access to 91
Pros - Easy Access off 91; Nice staff and accommodations; nice in-room amenities, including flat-panel TV, refrigerator and microwave, and safe.
Con - In-room A/C was very noisy and cycled constantly.
July 28, 2013
Rated 2.0 out of 5.0 by TangoWhiskyMike Pretty sorry excuse for a Holiday Inn property
This "suite" was actually two standard rooms with two changes: the shower/bath was taken out of one bathroom and the connecting door between the two rooms was permanently unlocked. These modifications left lots of wasted space, which wouldn't have been a problem except the furnishings were so sparse, it left us wondering how much nicer the room could have been if the space had been more thoughtfully used. The worst was towel service (*sometimes* the used towels were picked up, but when they were they were only occasionally replaced with clean ones later in the day -- so forget coming back to your room in the middle of the day to freshen up: hard to do with no towels) and bed service (not made 3 days out of 7).
July 28, 2013
Rated 5.0 out of 5.0 Super staff
The staff were always helpful, very capable.
It is the best hotel I've been to in a long time. Very relaxing.
July 25, 2013
Rated 5.0 out of 5.0 by PakerFan Great Staff
This is a really great place to stay. We were in CT for a week attending our Grandson's graduation so we spent a lot of time at the hotel. The restaurant was excellent. The room was always clean. We enjoyed the outdoor pool. But the very best thing about our stay was the staff. Everyone went out of their way to make our stay an enjoyable one. We will stay here again next time we are in CT.
July 25, 2013
Rated 5.0 out of 5.0 by RPAH50 Felt like I was in a resort while here on business!
What a fresh change from the downtown Springfield hotels. To be so close by and yet surrounded by land that feels like a resort, that is truly relaxing. The only thing missing though was a golf course!
July 22, 2013
Rated 2.0 out of 5.0 by macrophotog Hotel needs serious updating and a thorough cleaning!
We stayed here for convenience as it was within 1 mile from family we were visiting. We have stayed at this property years ago when it was a different franchise. This is an old hotel that has had updates over the years, but is now in need of a serious gutting and complete renovation. The room was filthy with mildew growing all over the shower and bathroom. There was "private" hairs all over the sink and floor of the bathroom. The carpet was dirty. There was moulding missing around the HVAC unit so insulation falling out of wall into the room. The draperies were ripped and looked at least 20 years old. Needless to say we will not be staying at this hotel again. Our family lives right down the street and we will be telling all extended family to stay elsewhere (even if 30 minutes away) when visiting there again. Wish this had been different, but it was very, very bad!
July 20, 2013
Rated 4.0 out of 5.0 by kateri nice night away
it was a very relaxing place to stay. i have stayed here several times and the staff has been consistently accomodating.
July 16, 2013
Rated 2.0 out of 5.0 by kerbs Disappointed with service
I was at this hotel recently because my son had a local lacrosse tournament. I planned on complaining at the front desk to the man there upon our checkout, but I didn't say anything. The man at the desk was very nice though - that was the one thing about the hotel that I was happy about. We needed towels and when I looked out of my door I saw a housekeeper pushing her cart. I asked her for a few more towels and she replied with "no more towels. Sorry" and that was it. I said, " You don't have any more towels?" and her only reply was "No". How can a hotel have no extra towels???
Other than that, we had a room on the 1st floor down a very hot hallway, and rooms could have been a bit cleaner. It was good for the 1 night, but I don't think I will be going back.
July 14, 2013
Rated 5.0 out of 5.0 by Viper1 Perfect Place to Stay
My family had a great time at this Hotel, we stayed here for a lacrosse tournament "Viper Team" Long Island, that was close by this hotel. This location is very close to all the Main Parkways "91". The two (2) pools in door & outdoor were very clean and the staff was very helpfull. I have stayed at a couple of Holiday Inns in the past and this one was probably the most up to date and cleanest of them all. I'm sure the whole Viper Family will be staying here for years to come. This is a Top Notch Hotel and Staff. Thank You Very Much.
July 12, 2013
Rated 5.0 out of 5.0 by abovesatisfied Warm and Welcoming
Enjoyed the pool in this summer heat. Staff very attentive and helpful. Hotel clean and fresh.
July 9, 2013
Rated 4.0 out of 5.0 by hansen72 very comfortable
loved the indooor and outdoor pool option. Hotel was clean and quiet. Very comfortable beds and spacious rooms.Exceptional customer service! Thank you.
July 6, 2013
Rated 5.0 out of 5.0 by memabart clean cheery hotel overall
Our stay here was very good. The staff was very accommodating and welcoming. The continental breakfast was excellent. We will definitely stay there again!
July 5, 2013
Rated 5.0 out of 5.0 by Nolineshifts Another great stay
All of my colleagues enjoy this facility. The live music was long overdue, they change things like they are reading my mind of what I want and need in a pinch. Megan is the benchmark for the check-in process, some nice managerial changes they will benefit from.
June 30, 2013
Rated 1.0 out of 5.0 by disgusted10000x ROACHES!!!!!
Need I say more. I have been staying off an on in this hotel since April 13. To my family's horror and my own, we discovered that I had brought roaches home in my suit case. This is beyond disgusting. I will be sending you my extermination bill.
June 29, 2013
Rated 5.0 out of 5.0 by abovesatisfied warm and inviting
describes the property and the staff. loved pool and facilities. food good, room service on time. convenient to six flags and the big e. looking forward to staying again.
Thank you GM Tom for a wonderful stay.
June 22, 2013
Rated 5.0 out of 5.0 by Golfer60 Another great stay
I was in town to do some business with family and stayed at the Enfield Holiday Inn. What a great location, convenient to the highway, but quiet surroundings. The kids enjoyed the pool and outdoor facilities. Megan at the front desk was friendly and took time to answer all our questions about the surrounding area. Our room was very comfortable. We enjoyed dinner and the breakfast buffet. All the food was fresh and flavorful. We will stay again!
June 19, 2013
Rated 5.0 out of 5.0 by Golfer60 A pleasurable stay
Once again I had a pleasant experience during my stay at the Enfield Holiday Inn. I'm a stickler for details and I can say that the staff at this hotel pays attention to details. Checking in was smooth and I was greeted as a priority member. My room was in excellent condition and offered comfort and quiet so I could get a good night's sleep. I love the breakfast buffet as it offers a nice variety. I had the chance to walk the property outside and it is truly a lovely, park-like setting. I look forward to my next stay.
June 18, 2013
Rated 5.0 out of 5.0 by Ergometer58 Great Class of '58 Springfied College Reunion
As Chair of the Class of '58 Reunion I can report a very positive evaluation from those attending the Reunion and staying at the Holiday Inn. We were impressed with the rooms, upkeep of the Inn, service at the front desk, good food at the restaraunt and above all the classey manner our Banquet was presented. The room was ready, flowers on the tables, the servers were active, there was plenty of tasty food for the buffet, and the lecturn and microphone was ready for the speaking part of the program. The Sales Manager and her crew were terrific not only during our stay, but for the entire 6 months in preparation for the Reunion and Banquet. Kudos to the staff and hotel management for making our 55th Reunion a successful one.
June 15, 2013
Rated 5.0 out of 5.0 by GregN A property to be commended
The Staff here in Enfield should be commended for their helpfulness and professionalism. Megan was very kind and attentive to make sure my stay was comfortable. I would highly recommend staying here if you have the opportunity. H-I corporate, please give Megan and here staff a pat on the back. Other H-I properties should send their staff here for training.
It's this type of property that keeps me a loyal Priority Club member.
June 13, 2013
Rated 2.0 out of 5.0 by DaveyC The room did not have trash cans even after asking
The room I stayed in did not have trash cans. I stayed in the facility for five nights, and trash cans never came even after I asked twice for it and leaving a note in my room.
The maintenance staff had been working on piping in the hallway ceiling and on the last day decided to clean up carpet by by vacuuming at 5am in the morning. It was very loud and disturbing.
Overall not a very pleasant stay especially for the cost.
June 11, 2013
Rated 5.0 out of 5.0 by norfolklover A great place to unwind
My husband and I were returning to my home town for a funeral. For the two nights we were staying,the temperatures were to be in the high 90's. My mother did not have any air-conditioners in place yet(this was the end of May),so since we had a free night coming from our Priority Rewards Club,we opted to use our free night and pay for the second night. Apparently Fermi High School senior class was having their class night,and there were some 200 people attending. We expected the worst when we arrived back at the hotel on the first night and heard booming music coming from a banquet room. However,once we got to our room,we did not hear one sound. Not only that,the beds at the Holiday Inns are the most comfortable I have ever slept on,and we have stayed at some world-class hotels,including in Bermuda,yet no beds surpassed the comfort level of the Holiday Inn. We spent many a night at the Martinsburg,WV Holiday Inn when we were looking to build a home near there,and we also enjoyed that one immensely. With an indoor and outdoor poor available,we may just decide to stay at the Holiday Inn every time we go back to Enfield,which is often.
The breakfast buffet was excellent,although I would have liked a bit bigger cup for my coffee and a saucer with it. I had to ask for a saucer(really?),but overall it was an excellent experience. We would not hesitate to stay there again.
The front desk staff even found a glass bowl with water in it for me to place a rose I had been given.
I am wondering if part of the hotel is older than the rest because where we stayed,the hallways looked a bit drab,AND it was stifling in the hallways;however,I was able to set our room temperature down lower than any other hotel I have been at,including the other Holiday Inn in Martinsburg. I like the room very cool,and when we arrived it was set at 72,which felt like the desert,considering it was 98 outside,so I immediately set it to 64,which is perfect.
In conclusion,I highly recommend this Holiday Inn. In fact I have never met a Holiday Inn that I didn't like!
June 11, 2013
Rated 5.0 out of 5.0 by Nanykins Best Hotel I've ever stayed at
I booked a block of rooms for out of town guests and myself for my daughter's wedding. Every staff member I encountered were gracious, helpful and accommodating. I haven't heard any complaints from our guests that stayed there. My room was clean and the bed was very comfortable. The American breakfast was delicious.
I would highly recommend staying at this hotel.
It was unfortunate, though, that one of the goodie bags came up missing. This was reserved for one of the guests who had cancelled their reservation after the hotel had received the bags.
June 10, 2013