Rated 4.0 out of 5 by 113
Rated 3.0 out of 5.0 by likeitclean Filthy bathroom
I was not happy at all with the bathroom. It was filthy, the curtain had a dirty handprint on it here someone had obviously reached to open the curtain, the water would not shut off and continued to drip no matter what I did. It as actually filthy, not just how an older bathromm might look. I did not want to let my children shower there since they had lost their flip flops in the park earlier in the day and they had to go to the pool shower to take a shower. The room itself was comfortable.
June 8, 2013
Rated 5.0 out of 5.0 by DickRRF Great hotel
We had to travel to CT on business and picked this inn from the Holiday Inn website. The location and amenities were perfect. I would recommend it to anyone staying in the Hartford - Springfield corridor. A full-time restaurant and lounge were a definite plus.
June 4, 2013
Rated 5.0 out of 5.0 by abovesatisfied Clean, Safe and Hospitality Driven
The staff and facility were above expectations. We enjoyed our stay from check in to check out. Room service was right on time and very affordable. The bar was nice to relax in - with the fireplace it was very cozy.
May 30, 2013
Rated 5.0 out of 5.0 by vttraveller EXCELLENT m y third visit in last month
Excellent place..Robert the fellow up front is TERRIFIC resource for you folks..He is well informed, polite, accommodating and just a real nice young man. With the coupon the price is right!
May 30, 2013
Rated 4.0 out of 5.0 by Bulldawg Breakfast
The thin flimsy microwave bacon was a disappointment.
May 22, 2013
Rated 5.0 out of 5.0 by KevininGA Lovely Holiday Inn
Professional staff and well maintained property. We especially appreciated the breakfast crew and the check in/front desk team. They made our visit perfect. Thanks!
May 22, 2013
Rated 5.0 out of 5.0 by rpb1 hotel staff
These people were just simpliy fantastic....I had 5 rooms and they went out of their way to help and satisfy....from the manager down to the front office staff everyone was GREAT!!
May 21, 2013
Rated 5.0 out of 5.0 by pjc60 Full service restaurant with very good food.
Checked in late and we were very hungry and delighted to find that they had a restaurant on site. We were able to check in and get our luggage into our room and get a very good meal. The bed was very comfortable and allowed us to get the rest we needed to finish our journey the following day, the staff was very helpful and courteous.
May 19, 2013
Rated 5.0 out of 5.0 by Indie1 Great and Friendly Service
The Hotel is in a convenient location for the event we had. The hotel staff were very professional and friendly. I have stayed at this hotel on many occasions and will be visiting again.
May 17, 2013
Rated 5.0 out of 5.0 by Irwin1977 Nice Hotel And Love Staying There
As Alway I Love staying at this hotel:
I am A Platinium Elite Member
I have stayed at this hotel several times in the past four Months-I stay at only holiday inns.The front desk has some of the best staff I have ever dealt with!
Robert keep up the good work your still the best!
On this particular visit we came down stairs for dinner,Both of us made our selections the waitress took the orders and three minutes later came back and told us they were only serving the appetizer side of the menu?
I actually asked to speak to the food and beverage manager and he didnt really seem engaged enough to care, I am assuming the restaurant was busy but I really think he should of went the distance to notify all people entering the restaurant of the limited menu.
I will be back Thursday May 2 nd and will be staying for another 5 days and Look forward to giving the restaurant another try especially flying all day I really dont want to have to search for a restaurant.
April 30, 2013
Rated 5.0 out of 5.0 by dor3 great hotel
The staff was outstanding in their service. The van driver was most helpful and the bartender was great. This is one of the better Holiday Inns that we have stayed in. We would stay there again.
April 27, 2013
Rated 5.0 out of 5.0 by five18angel Just what we needed!
Had a wonderfully enjoyable stay at the Holiday Inn in Enfield! We received a warm, hospitable greeting by Megan at the front desk and a speedy delivery of additional items we requested! Having stayed here at least 5 times before, I can say that the facility is always clean and comfortable. The newly remodeled bar and restaurant have an inviting ambiance and the staff so friendly! The bartender was personable and engaging. The hot breakfast buffet has an enormous assortment of delicious food and even omelettes made to your liking. I can certainly vouch for the cook's delicious and creative touch to the menu, too! It's my #1 choice of hotels to stay at whether I'm visiting in CT or Western Mass.
April 24, 2013
Rated 5.0 out of 5.0 by bosox89 Professional Staff
I stayed here last weekend for an event we were having at the hotel. Every staff member i came into contact with was friendly and professional. The desk staff, Robert and Megan, offered excellent restaurant suggestions and were incredibly helpful during a very busy weekend. They recently renovated the restaurant and the atmosphere was relaxing, nice heated fireplace, and a nice bar. They are changing the restaurant into a Panini Grill and Bar, and being that ill be in the area in the future, ill definitely be back to try that out. Overall great stay, and recommend to anyone traveling through the area.
April 20, 2013
Rated 3.0 out of 5.0 by anonymous6 lock your door
At 10 pm, while I was in bed watching TV, I heard someone trying to get into my room (I had bolted the door). The party (men), who could not get into the room because of the bolt, claimed to be there to fix the TV, which was not broken. Was it someone on the staff? I don't know, but it was a very unnerving experience, and I shutter to think what might have happened had I not had the bolt on the door.
April 19, 2013
Rated 3.0 out of 5.0 by butterfly27 Some great Staff.... Some staff need help
I found your front desk people very helpful and willing to help,however I called 4 times to ensure we had 2 rooms each with double beds and each time I called the reservation was different than what I wanted. The gracious person assured me each time it would be taken care of. We arrived to one double room and one king size room. After about 25 minutes we got the 2 double rooms.
I asked for more towels and was given 1 bath and a few more and towels. the person did not take the dirty towels from the bathroom floor.
YOur breakfast buffet ran out of most "free food items" unacceptable.
April 12, 2013
Rated 5.0 out of 5.0 by happyguest100 very nice property
very clean hotel and service above expectations. convenient location to do business in hartford and springfield.
April 9, 2013
Rated 5.0 out of 5.0 by Kathiemb Excellent service
On the evening of my arrival, we discovered the shower didn't work. The maintainance man (forgot his name) was prompt, aplologetic and helpful. The shower could not be fixed til morning, so he immediatly provided us with a key to another room. The shower was fixed in the morning. In the restaurant, Jim was efficient and friendly with our large dinner crowd. The front desk personnel were friendly and helpful. All in all, a great experience, looking forward to returning!
April 8, 2013
Rated 5.0 out of 5.0 by Jdeluca80 Great Stay as always
I have been assigned to work location in this general area and have been frequenting this property. The staff always recognizes me by name and always exceeds my expectations. As a business traveler I stay in lots of places, this by far exceeds most by the service standard their management has set for guest service agents. Definitely recommended for leisure or business and conveniently located to Enfield shopping area or Springfield.
March 26, 2013
Rated 4.0 out of 5.0 by Danielle27 Overall experience B+
Stayed here for a weekend and according to the website there is a hot tub.. there is not. It is filled in with dirt and has a tree in it. That was definitely a disappointment. The staff were extremely accomodating especially the staff that had to handle the pool towels. there were so many kids when we stayed due to a dance competition in town that the pool towels continually needed to be replenished. I did have to come down to the desk twice to finally get fresh towels for our room, when we didn't have maid service one of the days, but the staff comp'd my breakfast the next morning for my troubles. All in all very comfortable hotel and bedding. Staff were very helpful.
March 15, 2013
Rated 4.0 out of 5.0 by VT108 Goood, but...
This is my regular hotel when in the area visiting family. As usual, the staff were friendly and helpful. But, I was disappointed to learn that the hot tub has been turned into a "planter" instead of being repaired. (It was out of service on my last visit.) I hope it is in future plans to repair it because I really look forward to relaxing in it after a long drive.
March 9, 2013
Rated 5.0 out of 5.0 by JimBlfo Great Hotel
Room was great. So was cleanliness. Staff was friendly and helpful. Great recognition of priority club membership. Loaction was also good.
March 7, 2013
Rated 5.0 out of 5.0 by Tornado Great stay every time.
I stay at this hotel very often and have been coming here since the tornado on 6-1-2011 and every stay has been great. The rooms are clean and comfortable with everything you need in it. Microwave ,fridge and ironing board all in your room. I used the gym and the indoor swimming pool on my last stay and they both where great. If you have to stay in the area this is the place to stay. The bar is cozy and the food is good. My son even got warm homemade cookies when we checked in. Thanks to the all the staff that go out of there way to make sure my son and I are comfortable and feel at home every time way come back. Thanks for having such a great staff.
March 5, 2013
Rated 4.0 out of 5.0 Room was great but breakfast & housekeeping let us down
Our room was perfect - large & comfortable with everything we needed such as a comfortable bed, working room temp controls, quiet, good internet connection, refrigerator & lots of closet space. Our safe broke with valuable in it & we had to wait until the next day for staff available to fix it. Our second day, housekeeping did not clean our room so we had to call to have it done. They did respond quickly however. The worst feature was breakfast. The "hot buffet" was cold both mornings. Cold eggs are not good. We ordered off the menu the 3rd morning & that was great. We would stay here again though because overall it was very nice & a great location.
February 20, 2013
Rated 5.0 out of 5.0 by IShaver1977 Front Desk
I would be proud to have such an Employee as your Front Desk agent Robert,He went above and Beyond the call of duty to help me,Directions and Restaurant selections, Towels,Even Saline Solution For my contacts.
This employee Deserves to be recongnized I am a platinum member and stay in holiday Inns all across the United States and By far he has been one of the most memorable staff members for me!
Especially When I was at the hotel for the Storm Nemo
kept me posted with travel.
February 19, 2013
Rated 4.0 out of 5.0 by jazz2012 Dogs
I find this hotel to be more worried about the Air crews then the regular Travelers, After arriving at the Airport from Florida to a cold 18 degree ,There was no place to call the hotel. The gentlemen at info booth made the first call. After wating 45 minutes and no Van ,he called again was told that they are busy with flight crews. Another 45 minutes passed as 3 of waited for a Van to pick us up. Finally a 3rd call from one other Guest they informd us the Van was on the way. 15 minutes past and a unmarked Van showed up.. WE finally arrived at the hotel after over a 1and half hour wait. I think this is unacceptable to THREAT YOUR GUEST in this manner.
February 9, 2013
Rated 5.0 out of 5.0 by unclebill best breakfast
steve, the breakfast chef, presents a most delicious breakfast - his bacon is THE BEST, very crispy - perfectly prepared. the assortment of breakfast items on the buffet is remarkable, and because it was included with the room, is the best bargain out there.
megan at the front desk was attentive, and able to answer any question that i posed to her with astute knowledge.
i have stayed at this hotel many times in the last 6 months - each time is a special treat - i plan on staying here many more times.
thank you to the entire staff for a job well done!!!!
February 5, 2013
Rated 5.0 out of 5.0 by BryanF Good Stay & Great Staff
This stay was good. Staff was so helpful. Menu should be expanded.
January 31, 2013
Rated 4.0 out of 5.0 by VTtraveler01 Nice hotel
My wife & I had a great experience - nice room & helpful staff - have been here twice - will stay here again
January 30, 2013
Rated 5.0 out of 5.0 by BryanF Very nice suite
Very nice hotel. Making nice strides to improve property.
With menu for restaurant was a little more extensive. But current menu food quality is excellent. Breakfast has a little more to be desired though.
Internet service is excellent.
January 26, 2013
Rated 3.0 out of 5.0 by Captain145 Review from Airline Pilot (platinum member)
Not a bad place to stay. The staff is great and will take you in a hotel van to local places to eat and the airport. The rooms are ok, large with sofa to relax on and a microwave with mini fridge. The bathrooms are a bid old and outdated but are in acceptable condition. The hotel itself is not bad the hotel restaurant has a good menu and the food is average priced and restaurant quality.
January 23, 2013