Rated 4.2 out of 5 by 56
Rated 4.0 out of 5.0 by Ray757759302 Very Pleasant stay
We booked online for this weekend stay. As we arrived at the Hotel we saw the outside walls of the hotel and thought Oh No!! But that was the only bad bit about the weekend! The hotel was clean and pleasant, and peaceful. The staff were all very pleasant and helpful.
September 25, 2014
Rated 5.0 out of 5.0 by andyrh Vastly Improved
I have stayed at this hotel before and have been less than complimentary previously.
However I congratulate the hotel Manager and staff as I was very happy and impressed with my stay.
My room (232) had been updated and was very clean and comfortable.
The front desk staff were excellent, I had a UPS delivery of a important document on the day of checking out, which they helped me with, thank you.
The food in the restaurant was good although for a international hotel group the restaurant staff should really be able to speak a little english....google translator saved the day in getting my steak cooked just right.
I recommend this hotel!
September 19, 2014
Rated 5.0 out of 5.0 by helenus Great hotel
It is a nice feeling when you walk into a hotel you have previously used and the staff remember you. This is now my experience with this hotel. I'm in my comfort zone. Everything was very satisfactory. I had dinner in the restaurant and my choice of starter was not available. The reason given was a new one to me. The Chef said he had not been satisfied with the quality of the ingredients so it was "off". No complaints with that..As recompense he did prepare for me a main dish which is normally available but during the current autumn season isn't on the menu. Looking forward to my next visit in late October.
September 18, 2014
Rated 4.0 out of 5.0 by G3ERD 2nd Visit
Most excellent hotel, problems though at check in. I am a platinum member, but, no room available despite booking three months previous." We are very full, this will be difficult" was the receptionists repeated comment. I just said nothing and ignored his comments. In the end it took a visit to Duty Manager before a room was made available. This was an early arrival, not a late night!
This was a second stay in a year, managing to find my way to the different motorways. Very little difference, reception staff English would appear to be getting better. I am disabled and managed to use the hotel without many problems, in fact only one, the "fight through the people, chairs and tables to access the dinning room from the lift, it would need a trip up a set of stairs and down another to get to the restaurant, but stairs are a no-no to me, hence the the "fight".
4 disabled parking places, one is unusable due to mud from garden, and, as ever use of spots by non- disabled this can be expected when the Hotel is full and it means a long walk to the hotel.
This hotel I would recommend with one or rwo probs. as above.
September 16, 2014
Rated 4.0 out of 5.0 by GeoffI Good night's sleep and friendly staff
We have stayed here several times before. It's a convenient location and a nice hotel. This time though we thought the breakfast wasn't quite as good as before (crepes were a bit tough and coffee didn't seem as nice). We also had a problem in that we couldn't get back into our room after breakfast - the maintenance man came very quickly to sort it out, but it took him two trips to do so. We were about as far from reception as you can get so he covered a few meters, but was cheerful about it.
But we slept well and the staff were as always very friendly
September 8, 2014
Rated 4.0 out of 5.0 by stockers A little below standard
We have stayed in this hotel many times and believe that some areas are due for a refresh
September 4, 2014
Rated 4.0 out of 5.0 by Skidog58 Friendly efficient staff
Pros: Staff coped well with an influx of a large coachload of tourists who presented a challenge to the efficiency and professionalism of the staff from front desk to restaurant to bar...I watched in amusement as the staff tried to interpret the requests from Chinese to French via a vague understanding of English....they did very well and did not neglect the requirements of other guests...I found the service pleasant and any request for extra cutlery etc at breakfast was met with a smile and actioned very quickly...full credit to them as they were very busy on the Saturday
August 27, 2014
Rated 5.0 out of 5.0 by doggydale englos lille
great base for Belgium and N.France excursions..hotel and staff are of the highest quality for this price range of stay,so,good value.
August 26, 2014