Rated 4.3 out of 5 by 42
Rated 4.0 out of 5.0 by Markus63150 Great, if you need to stay outside a city
Rooms very well, parking excellent. Breakfast could be enhanced.
July 24, 2014
Rated 4.0 out of 5.0 by Alice24 Great when travelling with 2 little children
When arriving at the hotel, the 2 babykots we requested were already waiting for us. We were assigned a room with only 1 neighbour (smart thinking) and a large hallway (room to play) on the other side.
Large grass with excellent slide on it.
Pool looks great, but be prepared, it can be icy cold.
Be aware that in weekends restaurant may be closed and only bar menu is available.
Very attentive front office staff!
July 20, 2014
Rated 5.0 out of 5.0 by PeterSnd Nice hotel
Stopped off for a couple of nights to visit the WW1 battlefields on the way to a holiday in the Black Forest. We found this hotel well run and efficient. The evening restaurant service was especially good and the food was excellent. The hotel can be tricky to find at rush hour - the directions are accurate but you have to pay close attention to find the correct exit.
July 7, 2014
Rated 5.0 out of 5.0 by Dr M.B. Excellent out of town hotel.
A very comfortable quiet hotel. Helpful pleasant staff. Large rooms with real air conditioning, comfortable bed and nice decoration. Excellent breakfast buffet and free parking.
It is out of town and you need a car, therefore ideal for families on the way to further destinations or to drive into Lille to visit.
July 2, 2014
Rated 5.0 out of 5.0 by Cac201 Excellent hotel
I was really pleased with the services provided, and enjoyed it.
however, I dont understand why my points are not registered for the stay!!
June 27, 2014
Rated 3.0 out of 5.0 by delboy8212 A mixed review
Not your average welcome on arrival and during my 11 night stay and only 2 representatives acknowledged me when passing the front desk. (if they were there)
The room was of a very high standard with good natural light.
However having to ask up to 3 times every night for the air conditioning to be switched on , I find unacceptable. The control in the room was enabled in different modes from a control panel in reception. Sometimes only the fan function was enabled. Only on 3 occasions did I get real air conditioning.
Basic room consumables did not get replaced such as milk or laundry bags.
The bar was a little too expensive.(about £6 a pint) and if cheaper I would have drunk there every night.
Breakfast good but a small buffet area so when busy you were waiting behind people to try and get what you wanted.
I think if these basic issues are resolved the hotel would be a great place to stay.
June 17, 2014
Rated 2.0 out of 5.0 by Mark-of-respect Lille - Ouest Englos
I stay in Holiday inn hotels all over the world and as a whole find they are very well suited to my needs.
This hotel however fell short of this.
Customer service cost's nothing so in my eyes is unacceptable to be poor. You can understand or overlook items not being replenished to your room but when you walk the 5 minuets back to reception to get these items you don’t even get a response of sorry and just get the items dropped into your hand without any comment at all this is unacceptable.
In the summer months you book a hotel that has air con. You expect to be able to control this yourself at your leisure, this is not the case here, it is controlled by reception who seem to turn it on and off at their will.
Is it too much to ask for a coffee machine to be working every day?
June 17, 2014
Rated 5.0 out of 5.0 by i do not have anickname good hotel
I spent 35 years of my working life supplying commercial catering equipment to the hotel and hospitality industry in UK and had the pleasure of having Holiday Inns as one of my major customers.During that period I had the pleasure of staying in many Holiday Inns and also training catering staff in the use of equipment and systems I provided.
My stay at Ouest Englos was affirmation of my pleasure at all Holiday Inns that I have stayed at or have had business dealings with.
Keep up the good work.
June 16, 2014