Rated 4.2 out of 5 by 58
Rated 4.0 out of 5.0 by Skidog58 Friendly efficient staff
Pros: Staff coped well with an influx of a large coachload of tourists who presented a challenge to the efficiency and professionalism of the staff from front desk to restaurant to bar...I watched in amusement as the staff tried to interpret the requests from Chinese to French via a vague understanding of English....they did very well and did not neglect the requirements of other guests...I found the service pleasant and any request for extra cutlery etc at breakfast was met with a smile and actioned very quickly...full credit to them as they were very busy on the Saturday
August 27, 2014
Rated 5.0 out of 5.0 by doggydale englos lille
great base for Belgium and N.France excursions..hotel and staff are of the highest quality for this price range of stay,so,good value.
August 26, 2014
Rated 5.0 out of 5.0 by Northernseasider67 Excellent Hotel, Great Location
Enjoyed our stay at this Holiday Inn Englos, Good location for Days out in Lille / Ypres, Very comfortable quiet large room (205) with air conditioning, comfortable bed and nice decor. Excellent breakfast buffet and free parking.
August 25, 2014
Rated 4.0 out of 5.0 by passerby Very convenient for road users but a little jaded
We have used Holiday Inn Lille Englos on several occasions over the years. It is a very convenient location for drivers and is generally clean and very comfortable. The staff are always very helpful and informative. The area is safe and secure and car parking is free. The breakfast is good, although we felt that it was not as good for choice and quality as on previous occasions.
One problem we encountered before and now is that of children running along the corridors after 9pm. It is very annoying after a long day's drive and when you're trying to get some sleep before an early start.
August 19, 2014
Rated 3.0 out of 5.0 by BBLB Good stopover Hotel but poor expensive restaurant
Hotel basic, front desk service very good, room quality variable. Stayed last year in the refurbed rooms not so this year...they were tired. Pool great for kids and breakfast adequate. Dinner was poor quality (presentation, salds tired, steaks tough and over cooked) and expensive ;they need a new chef........real pity as it really lets the show down. Good location for transit to Calsis or a Day out in Lille.
August 14, 2014
Rated 1.0 out of 5.0 by Rupert61 Query
bad, i think i explained during the last questions why the hotel is bad?
August 14, 2014
Rated 2.0 out of 5.0 by falcon 64 room cleanliness
poor service, room service non-existent. will not return
August 14, 2014
Rated 4.0 out of 5.0 by Skippy7 Great for a stop-over
Really enjoyed our stay at this Holiday Inn while travelling through France, we were lucky as the sun was out and we were able to spend some time by the outdoor pool during the afternoon and also ate there in the evening.
August 13, 2014
Rated 4.0 out of 5.0 by Markus63150 Great, if you need to stay outside a city
Rooms very well, parking excellent. Breakfast could be enhanced.
July 24, 2014
Rated 4.0 out of 5.0 by Alice24 Great when travelling with 2 little children
When arriving at the hotel, the 2 babykots we requested were already waiting for us. We were assigned a room with only 1 neighbour (smart thinking) and a large hallway (room to play) on the other side.
Large grass with excellent slide on it.
Pool looks great, but be prepared, it can be icy cold.
Be aware that in weekends restaurant may be closed and only bar menu is available.
Very attentive front office staff!
July 20, 2014
Rated 5.0 out of 5.0 by PeterSnd Nice hotel
Stopped off for a couple of nights to visit the WW1 battlefields on the way to a holiday in the Black Forest. We found this hotel well run and efficient. The evening restaurant service was especially good and the food was excellent. The hotel can be tricky to find at rush hour - the directions are accurate but you have to pay close attention to find the correct exit.
July 7, 2014
Rated 5.0 out of 5.0 by Dr M.B. Excellent out of town hotel.
A very comfortable quiet hotel. Helpful pleasant staff. Large rooms with real air conditioning, comfortable bed and nice decoration. Excellent breakfast buffet and free parking.
It is out of town and you need a car, therefore ideal for families on the way to further destinations or to drive into Lille to visit.
July 2, 2014
Rated 5.0 out of 5.0 by Cac201 Excellent hotel
I was really pleased with the services provided, and enjoyed it.
however, I dont understand why my points are not registered for the stay!!
June 27, 2014
Rated 3.0 out of 5.0 by delboy8212 A mixed review
Not your average welcome on arrival and during my 11 night stay and only 2 representatives acknowledged me when passing the front desk. (if they were there)
The room was of a very high standard with good natural light.
However having to ask up to 3 times every night for the air conditioning to be switched on , I find unacceptable. The control in the room was enabled in different modes from a control panel in reception. Sometimes only the fan function was enabled. Only on 3 occasions did I get real air conditioning.
Basic room consumables did not get replaced such as milk or laundry bags.
The bar was a little too expensive.(about £6 a pint) and if cheaper I would have drunk there every night.
Breakfast good but a small buffet area so when busy you were waiting behind people to try and get what you wanted.
I think if these basic issues are resolved the hotel would be a great place to stay.
June 17, 2014
Rated 2.0 out of 5.0 by Mark-of-respect Lille - Ouest Englos
I stay in Holiday inn hotels all over the world and as a whole find they are very well suited to my needs.
This hotel however fell short of this.
Customer service cost's nothing so in my eyes is unacceptable to be poor. You can understand or overlook items not being replenished to your room but when you walk the 5 minuets back to reception to get these items you don’t even get a response of sorry and just get the items dropped into your hand without any comment at all this is unacceptable.
In the summer months you book a hotel that has air con. You expect to be able to control this yourself at your leisure, this is not the case here, it is controlled by reception who seem to turn it on and off at their will.
Is it too much to ask for a coffee machine to be working every day?
June 17, 2014
Rated 5.0 out of 5.0 by i do not have anickname good hotel
I spent 35 years of my working life supplying commercial catering equipment to the hotel and hospitality industry in UK and had the pleasure of having Holiday Inns as one of my major customers.During that period I had the pleasure of staying in many Holiday Inns and also training catering staff in the use of equipment and systems I provided.
My stay at Ouest Englos was affirmation of my pleasure at all Holiday Inns that I have stayed at or have had business dealings with.
Keep up the good work.
June 16, 2014
Rated 3.0 out of 5.0 by alan252 ok
The things I felt could be improved was mainly the sharpness of the check in check out and the fact I couldn't control the air-con
By overall it was a good holiday inn standard and I would return
May 31, 2014
Rated 4.0 out of 5.0 by GeoffI Good stopover
We have stayed here several times on our way to Italy. It is convenient for the motorway and inside the hotel is very pleasant. The outside of the building looks a bit industrial. Rooms are good size with comfortable beds and nice bathrooms. Staff are very pleasant and friendly. Breakfast has good choices. As it is near the motorway traffic noise can be a problem early morning if you have the window open.
May 26, 2014
Rated 5.0 out of 5.0 by helenus Menu change
As usual a thoroughly enjoyable stay. The staff were " on the ball " in recognising my Rewards club membership.The restaurant menu had been changed. Can recommend the gazpacho and the Noix St.Jacques. All in all there was nothing to complain about apart from the weather - wet and windy just like home
May 14, 2014
Rated 4.0 out of 5.0 by Sgrega Stopover
Short stopover, used a number of times each time consistently high standards. Good staff, always most helpful and ptrofessional. Good location jutf off motorway, ideal at end of long day.
April 28, 2014
Rated 5.0 out of 5.0 by GECL Great value for little money
We used this hotel for passage through. The location was perfect, next to the highway. What a pleasant surprise. The hotel was cosy and the rooms were clean. The staff was very helpfull and friendly. We surely recommend this hotel.
April 2, 2014
Rated 5.0 out of 5.0 by P & J Exceptional value
We have used this hotel a few times on our way through. In fact we have gone slightly out of our way to stay here. The facilities, restaurant, staff and service provided are exceptional for the cost.
March 11, 2014
Rated 5.0 out of 5.0 by HaskoA6 Nicely refurbished rooms
Rooms were in not in the same condition 2 years ago. Therefore it was a nice surprise!
February 17, 2014
Rated 5.0 out of 5.0 by jc30003 Great hotel
Very helpful staff, good location close to large shopping center. Good breakfast. WiFi access little bit patchy - no signal in the room I stayed in.
January 2, 2014
Rated 5.0 out of 5.0 by imar11 Hidden Gem
We booked the hotel based on the holiday inn name alone as a stopover on the way to the Black Forest. We found a modern hotel with contemporary furniture. Excellent staff, good parking and good restaurant. Little bit out on it'd own but excellent value for money
December 31, 2013
Rated 3.0 out of 5.0 by Whistleblower Needs an update!
Upon arrival the hotel looks like an apartment block! Reception area & bar very nice & modern but rooms are in big need of a spruce-up!; woodchip-city! Had to change room as upon entering first room as there were horrible stains on the carpets - wouldn't want to imagine what they were! Beds all new in next room but carpets again not clean & woodchip everywhere including the ceiling! Bathroom OK but toilet very old-fashioned/unwelcoming. Cold feel to the whole hotel. Location of hotel good for Lille/Ypres... & only one hour from Calais. Car park not fully tarmacked so be careful of the red mud/cinder/puddles when alighting/entering the car if wet weather. Hurrah - drink voucher/points voucher re: Gold Elite offered without having to be asked for! Remember too the very small local departure tax due on check out. Overall... this hotel is not great, but OK if needed for a stopover prior to reaching Calais after a long drive East or North.
December 27, 2013
Rated 4.0 out of 5.0 by sol123 Very quiet hotel and generous breakfast
The hotel is very quiet and we slept very well. I was impressed by the silence in the room (there was no disturbing fan noise as it is always the case in hotels..). However our room was in the wing which had not been refurbished yet. Next time I will request to have a refurbished room as I saw one and it was beautiful in comparison to mine (very old carpets and paints). The breakfast was excellent and we had a large choice of food and beverage. I definitively recommend this hotel (if you have a car).
November 28, 2013
Rated 4.0 out of 5.0 by andyrh An Improved Hotel
Second stay in this hotel and I was staying in a refurbished room upstairs that was very comfortable and felt fresh.
The public area's of the hotel are fine and for me the hotel chef does an excellent job as the food is as good as any Holiday Inn I've ever stayed at!
The only negative point is having to ask 3 times for a drink whilst eating my meal. With only 2 waiting staff for a busy restaurant was not ideal and needs to be addressed.
Will use this hotel again when visiting Europe.
November 11, 2013
Rated 5.0 out of 5.0 by Anchises Got everything right
This was a very pleasant stay. Everything fell into line and by chance was allocated my preferred room. My membership of the IHG Rewards club was recognised on arrival with the offer of extra points or a FOC drink with my evening meal. I did question why I was offered 400 extra points at the Crowne Plaza at Manchester airport but only 350 at the Holiday Inn Englos. Needless to say there was no answer to that. I am still not comfortable with the menu hence the 4 stars. The quality and quantity of the food together with the attitude of the staff are excellent. The range of the menu is too limited even in comparison to other French hotels of similar standing. It needs freshening up in respect to choice. It is still my hotel of choice when arriving in or leaving from France
October 30, 2013
Rated 4.0 out of 5.0 by English47 What you would expect from a Holiday Inn
Typical Holiday Inn, not very French but comfortable and well appointed. The serving wench at dinner was very efficient (it wasn't her fault that she brought my wife the wrong meal) but could have done with help as she was doing the bar as well.
October 18, 2013