Rated 4.6 out of 5 by 216
Rated 5.0 out of 5.0 by Judi 4 fun Judith Strong
This is our 2nd time to stay, & we will stay again !! The rooms are clean & quite. We slept well. They took us to the airport the next day for an early flight. . Then picked us up from the airport when we returned home. Pleasant people & helpful. Couldn't ask for more. A plus for sure!!
January 21, 2015
Rated 5.0 out of 5.0 by steve~o This hotel never dissapoints
I have stayed at a number of Holiday Inns etc., and I have to say this particular one is the best. The staff are always courteous and eager to help, the breakfast is delicious (esp. the made-to-order eggs), and the hotel itself is always very clean and tidy.
A well run place that is a pleasure to stay at.
I too was staying there the night of the fire-alarm, but was working late that night and didn't get back until 2am, so missed the drama and evacuation in -15°C temperatures! However, these things happen, and it seems it was handled well overall.
January 13, 2015
Rated 2.0 out of 5.0 by TEN01 No sleep
There was no problem with the hotel per say, however, at 1:30 am we were awakened to the fire alarm because of a frozen sprinkler head and had to wake up, dress and vacate the hotel in single digit temperatures. When we returned to our room, wide awake, we had a difficult time going back to sleep and just as we were dozing off, we awakened to the alarm again which went off for several seconds. Not long but long enough to be wide awake again due to the earlier experience. This happened at least one more time after that meaning we got almost no sleep that night. When checking out we were barely offered an apology and were essentially asked to feel sorry for them, not them being sorry for us getting no sleep. At a minimum, we should have been given a sincere apology and additional points as a rewards club member for all the inconvenience we suffered along with a night of very little sleep.
January 11, 2015
Rated 5.0 out of 5.0 by docanddee Great place to stay
My wife and I stay at this hotel each January after she works a challenging retail holiday season. Staff and accommodations are great. We feel welcomed each year.
January 8, 2015
Rated 5.0 out of 5.0 by Mattsgirl Always Great Service
I have never had a bad experience at this location. Keep up the great work!
January 7, 2015
Rated 5.0 out of 5.0 Holiday
My husband and I stay at this hotel every time we visit Cincinnati. We stay the night before our flight because we know we can count on the shuttle service to get us to the airport in time for our early morning flight. We also like the comfort and cleanliness of this hotel. The staff are always pleasant and accommodating.
January 7, 2015
Rated 5.0 out of 5.0 by donalea frequent visitor
Kudos to Kaye, Kelley, and Kim, wait staff in the restaurant!! These three ladies go way beyond the call of duty to make sure we are satisfied!! They are the best!!
January 6, 2015
Rated 5.0 out of 5.0 by Cincy girl Overall very good experience
Our room was very roomy and comfortable. Especially appreciated the soft pillows as I accidentally left mine at home.
The staff was very courteous and helpful when I left my tablet in the room when I checked out. The only minor complaint was that we only had 1 bath towel in the room. I know all you need to do is ask, but if you make reservations for two the room should already be equipped for two.
January 5, 2015