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Rated 4.5 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Good choice We were on the road for this trip so we wasn't looking for hotel amenities as much as a good value; we certainly found it here. The room was clean and comfy, the staff was very friendly and efficient and the price was the same as the HI Express we normally stay at. The super easy access to the interstate is a plus if you don't mind a little road noise, not enough to make a sleepless night. The waitstaff at the restaurant was terrific though the food was just average. Again, because of the coupons, the food was still a deal and very acceptable since we weren't there to make a memorable celebration weekend. I have no doubt the desk staff would work to help me find a "fancy" restaurant if that was the goal of the trip. I wholeheartedly recommend this property. August 7, 2013
Rated 5.0 out of 5.0 by Beautiful hotel inside. Great staff. The pool in this Cincinatti Airport Holiday Inn was very nice and the hot tub was very hot. The lobby was very nice. In fact, i went down there to watch TV on their big screen after the rest of my family went to sleep. The breakfast buffet was delicious! We had it both mornings. As an IHG Platinum Member, I was not given or even offered a complimentary room upgrade. I might have received a bottle of water. After staying in Lafayette, IN, the night before and receiving a gift bag and room upgrade without asking, I came here with higher expectations. Regardless, it's a really nice hotel, the staff was friendly and welcoming and we had a great stay. Also, I tried using the internet in the business room and it was really poor. I gave up and watched TV. It's a great location if you're taking in the Creation Museum as we were. August 6, 2013
Rated 5.0 out of 5.0 by Short But Great Stay We were only here for about 10 hours. We attended a concert in Cincinnati and since we live in Michigan, we stayed in the area overnight. We were pleasantly surprised at the niceness of the hotel. We left early the next day so I can comment on the food or service. If ever we are in the area again, we will stay here. August 2, 2013
Rated 5.0 out of 5.0 by From Illinois- great stay!! Comfortable beds, friendly front desk, good breakfast buffet!! July 26, 2013
Rated 4.0 out of 5.0 by Nice Place! Very nice accomodations. Excellent atmosphere and good staff. July 16, 2013
Rated 5.0 out of 5.0 by Nice place Its a nice place to stay with good comfort. Its conveniently located (about 15 km away) to the city. July 4, 2013
Rated 5.0 out of 5.0 by Fantastic! Everyone told me an "airport" hotel would be noisy, dirty, etc. Not so! This hotel was clean, quiet and comfortable. Will stay here again! June 28, 2013
Rated 5.0 out of 5.0 by Erlanger Holiday Inn This is an EXCELLENT facility. The staff was amazing.... June 28, 2013
Rated 5.0 out of 5.0 by ATA Tournament For the 2012 Regional Tournament, The hotel staff was fantastic. Not only were they very helpful, I felt they went that extra mile to make it a great stay. The Tournament itself was a bit of a scary, unorganized mess. NOW... for the 2013 Regional Tournament, big changes. The hotel was as great as before AND the tournament went much much smoother. This is a great hotel to host events. Great value and service!! June 24, 2013
Rated 5.0 out of 5.0 by VX6/VXE-6 REUNION Great Hospitable hotel, employee's went out of their way to make sure we were satisfied. Special thanks to Molly, who catered to our needs, especially the Potato salad. A 5 star plus, you made our Reunion so memorable. Cheers June 23, 2013
Rated 4.0 out of 5.0 by Great service : Thurs, 6/13.2013 - Sun. - 6/16/2013 The three days I spent here attending a Reunion was great, the hotel staff went out of their way to make sure everything was first class, including the Saturday night dinner! thanks again for a nice stay doing our reunion. Jim D. 6/3/2013 June 23, 2013
Rated 3.0 out of 5.0 by Staff My main concerns when we took our 3 mth old and 4 yr old to the pool, we were all happy. UNTIL 10-15 boys from a LaCross team showed up. Utter chaos, and rude! PLUS their coach was with them. They literally RAN us out! Very upset! I did not tell the front desk. Also, when checking in, they tried to charge me more than what I had reserved online! Had to PROVE ourselves right. June 22, 2013
Rated 5.0 out of 5.0 by Great staff and great service My wife and I went there for a Navy Squadron reunion and had the best time due to the facilities and great professional, helpful staff. The banquet meal was prepared and catered by the Holiday Inn which was for 100+ people. What a wonderful meal and fast service, so everyone was able to eat together. Can"t say enough about the service we received. June 21, 2013
Rated 5.0 out of 5.0 by Beautiful hotel! We were impressed as we pulled up to the hotel. The lobby was clean and nice. We stayed here for one night using points. Tatiana upgraded us for free to the queen suite. There were 5 of us, so the extra space in the room was nice. The room was very clean. The pool looked nice, but was chilly cause, I think, they were adding water, so we didn't use it. By the next morning, the pool had warmed up quite a bit, but we didn't have time to use it anyway. No hot tub, but the laundry machines were free. The staff was very helpful and friendly. Chris was a great help to me by giving me a hand lifting a huge luggage box onto my hitch carrier. We had a great breakfast at Toscana's, the hotel's restaurant. June 21, 2013
Rated 3.0 out of 5.0 by Comfort The mattress was very hard and did not have comfort during sleep. Ended up sleeping in the chair. June 8, 2013
Rated 5.0 out of 5.0 by Great Hotel Easy to find, rooms clean, doors secured, and nice bath facilities June 2, 2013
Rated 5.0 out of 5.0 by Reds GeoCaching & relaxation From start to finish we enjoyed our stay. The service desk was very pleasant and quick to process our room. Clean room and comfortable bed. This place is hard to beat at less than $100 per night. Deb & Phil Flatwoods, KY May 31, 2013
Rated 4.0 out of 5.0 by Breakfast with good bank account The hotel was nice and comfortable, which I have experienced with Holiday Inn. My bowl of porridge and coffee, which is traditionally included in continental breakfast, were priced beyond reason, at the hotel restaurant. Two of us had the same porridge, and one had a tiny breakfast plate as he was Chinese, and the bill was over $ 30 US, with discount. Perhaps we should have asked for a menu, but that was not explained. May 21, 2013
Rated 5.0 out of 5.0 by Great Conference Weekend Attended First week in May for a convention. The rooms were very comfortable and relaxing, the service from custodial staff to management was very accommodating, pleasant and created an atmosphere for a very productive and enjoyable meeting. May 13, 2013
Rated 5.0 out of 5.0 by Nice Rooms & the Friendliest Staff I've Found I travel 6 months of the year and of all the places that I have stayed foreign or domestic, the staff at the Holiday Inn Cincinnati Airport are by far the friendliest most helpful of any place I have stayed. I always stay there when in the area even if it requires driving past closer hotels to get where I am going. I never had a bad experience there. The rooms are recently remodeled and are as comfortable as a hotel can be. I encourage anyone who puts service first to stay there and I do not recommend anything very often. May 7, 2013
Rated 4.0 out of 5.0 by Clean and comfortable, excellant service Rooms were very clean and comfortable. Room temperature was good. Staff was excellant from check in to check out. Service was more than expected. April 23, 2013
Rated 2.0 out of 5.0 by Stay in April 2013 I like to stay at this hotel when I'm in the Cincinnati area because of its convenience to the airport and because it has a full restaurant and bar. I was very disappointed with my last stay. First, after checking out I realized there was a long distance phone call made from my room. The problem was that I was out to dinner when the phone call was made and I was the only one staying in the room. I have made a complaint to Holiday Inn and am still waiting for feedback. Second, the room I stayed in was on the first floor and right next to a side entrance (Door 7.) Every evening I had to kill two of what I believed to be water bugs in the bathroom. I'm sure the proximity of the room to the exit did not help but I think they need to step up on the exterminating. April 16, 2013
Rated 5.0 out of 5.0 by Great price and comfortble bed My daughter and I stayed at this facility for the start of her spring break. I had traveled all day to get to her and this was the start point. The room was very nice. The only thing it was missing was the mini fridge and microwave. I feel like all the Holiday Inn properties should have these. The pool was nice (very crowded, but that was due to spring break I'm sure). The workout room was adequate and the food was very good at the restaurant. I would recommend this property to anyone needing to stay in the Northern Ky area. April 15, 2013
Rated 5.0 out of 5.0 by All around great place to stay Stayed here prior to heading to Vegas. Clean, friendly and great service. April 14, 2013
Rated 5.0 out of 5.0 Very clean hotel Very nice Holiday Inn. Lounge was relaxing with waterfalls . We will always recommend it to our friends. April 12, 2013
Rated 4.0 out of 5.0 by Attractive Hotel Very attractive hotel, the appearance on the entire place was pleasing... April 9, 2013
Rated 4.0 out of 5.0 by Very nice decor and updated rooms! The staff at this hotel was very professional. The hotel itself was quite updated and the rooms are very pretty. The location can't be beat and the courtesy shuttle (and drivers) are very dependable and courteous! While I marked the room as good because of the decor and cleanliness - I have to say that the fact that I could not shut the darkening shade was very inconvenient. The design is very poor in that the shade only has a 1/2 rail so it will never shut. So, not only did I not feel that I had privacy (only sheers), I also had a MAJOR security light shining in from the parking lot at night that kept the room completely lit. And the bed was positioned on the wrong wall so the light was right on me. I voiced my concern to the staff while checking out and based on comments I heard when checking out, others had the same problem. My room was either 435 or 437 - can't remember so maybe it is just that floor? Don't know but I do hope that the issue is fixed for future guests. Me included. I also happened to stay while there was a big soccer event. There were kids running up and down the hallway - laughing and screaming until at least 10:30 pm. Maybe the hotel should separate large groups of kids like that and reserve areas for other guests not associated with the groups. That combined with the fact that my room was lit up all night, I could not rate the "relax" category very high. March 27, 2013
Rated 5.0 out of 5.0 by Military Reunion I have been planning and hosting reunions for 16 years. This was the best experience we have had to date. This Holiday Inn has received numerous top awards for their service and it is easy to see why. The staff went out of their way to make us feel welcome and appreciated from check-in to everything they did. Everyone in all capacities went out of their way to greet and help guests. Many other hotels could learn a great deal of how to treat guests and operate a hotel from this Holiday Inn. We arrived and were greated with banners and bunting. Special treatment and open appreciation of our service was the order of the day. If you are thinking of having a military reunion in the Northern Kentucky/Cincinatti area you would be crazy to consider any other hotel. If you are a reunion planner and want to look like a super-star then book at this Holiday Inn. March 9, 2013
Rated 5.0 out of 5.0 by Thank you Our experience could not have been any better. Thanks to all. March 5, 2013
Rated 5.0 out of 5.0 by ABOVE AND BEYOND! I recently attended a reunion of the local Chapter of the VHPA (Vietnam Helicopter Pilots Association) at this facility. I personally have attended several of these over the years in many Cities at Many different properties. I have NEVER been more impressed than I was at THIS one. (I attend as a Guest of the organization as my wife is a family member of a K.I.A. pilot) The level of service, as well as the RESPECT given to this veterans group was MOST impressive. The lengths the staff went to honor these veterans with Flags, Bunting & banners (some I recognized as special made with the organizations Logo), A custom made Cake, (again decorated with their logo). Besides that Just the all-around friendly & professional service, is nothing short of above & beyond. (Even among IHG properties). I know on one occasion a housekeeper saw us coming up the hall & called the elevator for us. this is just one example of the numerous "extras" we noticed during our weekend there. It is simply UNHEARD of this day & age. I occasionally come to the Cincinnati area with my wife for weekend getaways. We WILL make it a point to stay here when in the area again! March 4, 2013
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