Rated 3.9 out of 5 by 67
Rated 5.0 out of 5.0 by Vineesa Great experiene
The customer service was great. The room was clean and all areas were very clean. The salmon was extraordinary. The flavor, size and taste. The steak that my husband originally ordered (sirloin) was not available. The ribeye was very fatty. Aside from that, Our stay was incredible.
June 16, 2014
Rated 5.0 out of 5.0 by Roarkewow Great Stay
I was in Florence for two weeks at Hotel Inn for business, the staff was great. My room was clean and comfortable. I dined in the restaurant a few times and found the Kentucky Hot Brown to be awesome. I will definitely stay here again.
June 12, 2014
Rated 3.0 out of 5.0 by susandli front desk
both ice machines were out of order, had to go to front desk for ice. The one girl at check in was curt and not helpful at all.
June 12, 2014
Rated 5.0 out of 5.0 by Very Pleased Customer Very Nice Hotel
This hotel exceeded my expectation. Will likely stay at this hotel again in the near future
June 11, 2014
Rated 5.0 out of 5.0 by KYmary Overall nice place to stay.
Holiday Inn Florence was a very nice place to stay. The room was clean and the staff was friendly and helpful. My only real complaint is with the fact that there were very bright security lights outside, but the curtains could not be closed. I was able to sleep, but would have preferred a darker room.
June 10, 2014
Rated 5.0 out of 5.0 by RebelDad Excellent Stay!
First class staff and environment! A most enjoyable experience! The management is the best I've worked with!
June 4, 2014
Rated 5.0 out of 5.0 by Trent Powers Great Holiday Inn for the Price and Amenities!
I was very impressed with the professionalism of the staff during my stay at this hotel. The room was very nice and relaxing. I truly appreciated the fact that the room was furnished with not only an oversized king bed, but also a comfortable leather chair. I was able to get a lot of work done on my laptop using the office desk and executive chair in my hotel room. The wifi was exceptionally fast as well. I would highly recommend this hotel to anyone looking for a hotel while in the Cincinnati Ohio area.
May 22, 2014
Rated 2.0 out of 5.0 by Bassman49 Rooms not ready
Arrived at 5:30pm and was told that rooms were still being cleaned. To me, this is totally unacceptable at this time of day. Finally got into one room at 6pm. The bathroom floor was very tacky and had to be cleaned again. There were special instructions expressed to the receptionist when reservations were made. Upon arrival the desk clerk said there were none listed. Again, not acceptable. It was stated that there was a walkout of staff that morning and that was why room cleaning was behind. I feel that advance reservation rooms should be readied first, but since the special instructions were not in the system it would be difficult to know where to start. Will this discourage me from staying at this HI or any other HI establishment? No.
April 16, 2014
Rated 5.0 out of 5.0 by bsecrest Guest Room
The room was clean and spacious. We used room service for food and it was hot and very good. When in the area, we will go back.
April 8, 2014
Rated 3.0 out of 5.0 by Drumla Restaurant
Hotel was Good
Service in restaurant was very poor ,One waitress only run off her feet .She tried her best Quality of food was ok .
was a disaster waited over half an hour for service .Again understaffed (NO Manager on Duty )
Front Desk Area was being Vacuumed very noisy should have been done earlier .
April 1, 2014
Rated 5.0 out of 5.0 by HapiCamper RETURNING GUEST and HAPPY
My family stayed here Oct.2013 and this visit March 2014. For the value, location and Major Chain, I have been pleased with this hotel.! Customer service is also good. Remember 'one gets better service with sugar than vinegar'!
March 28, 2014
Rated 1.0 out of 5.0 by cjcats staff can not handle problems.
Had a problem so I talked to the staff and the staff acted incompetent and did not know how to handle it. I did not hear from the manager so I guess they do not care about the guess. I will never stay here again. Do not like the hotel setup, was locked out of my room by the front desk after I extended my stay from my priority club. I have stayed at many holiday inns and this one is atrocious.
March 26, 2014
Rated 5.0 out of 5.0 by Susantwo Comfortable bed
My husband has a great deal of trouble sleeping in motels. For the first time on our 2 week trip, he said that he slept well in this motel's bed.
March 20, 2014
Rated 2.0 out of 5.0 by Jen_in_KY Worst Express I have stayed at
Be aware that this is a smoking location, but the front desk was wonderful about moving my room to non-smoking due to my asthma. There is a lot of water damage visible on the ceilings for a new hotel, but that wasn't the problem. The food in the morning (that we paid extra on our room for dining passes) was terrible. The biscuit in my "to go" box was gooey and pure dough on bottom. I took it to the front desk and showed a manager. He asked what my room# was, I told him, then told him I was late for a meeting (in Florence). Never heard a word about it.
Shower curtain was ripped inside and ratty, didn't even cover the shower opening, so there was a lot of water on the floor from the water. There are no peep-hole covers either....creepy. The lobby is pretty, but I only stay in this chain and this location was not impressive. I was disappointed that I never heard a word about the restaurant issue. The sheets and bedding were the same as the other locations, which I was thankful for, but I will stay in Cincinnati next time.
March 12, 2014
Rated 3.0 out of 5.0 by Anita0801 Great room horrible service
After hours on the freeway I arrived at the hotel prepared to relax. The clerk at the front desk stated that the room was still being cleaned. She stated that the wait would be 15 minutes. The room was not ready for an hour. At around 4pm she stated the room was ready and without apologizing she dropped the key information on a table and walked away, no eye contact. I walk over with my bag to the elevator that the cleaning lady was currently in, instead of attempting to hold the door for me she let it close in my face. When I got up to my room she, a girl that appeared to be her family member, and another cleaning lady were in my room laughing and joking. They didn't turn around and acknowledge my presence which angered me even more. Once they were gone I avoided all hotel employees the rest of my stay, I'm so grateful that I was only staying there one night. The room was nice minus a few scars such as holes in the bathroom door and dents on the closet and bathroom door.
February 27, 2014
Rated 5.0 out of 5.0 by maquoketa67 Sleep Comfort
Our mattress could have been more firm. It would have made my stay much more enjoyable. That is a minor issue and we will definitely stay in Florence Holiday Inn again. There were also some issues with the key card that required several attempts to enter the room.
The staff was very nice and we were treated well. This was one of several stays here and we will continue the use Holiday Inn in Florence, KY.
February 26, 2014
Rated 5.0 out of 5.0 by Andrem1970 Nice amenities
Very clean, nice hotel! Breakfast offering was unique!
February 26, 2014
Rated 5.0 out of 5.0 by MrFullness Quality feel
This is a real family oriented, customer driven in the quality they provide, I definitely recommend this brand
January 23, 2014
Rated 3.0 out of 5.0 Recommended improvements to hotel.
1. No breakfast with room.
2. Handicap accessibility. Poor to none at all. Access to hotel is poor at best. No handicapped parking in the front of the hotel. No automatic door opening at the rear of hotel. Any body can park in designated handicapped parking areas. If you were handicapped, you would notice these things. Rated Poor at best.
Room size is outstanding..
January 15, 2014
Rated 5.0 out of 5.0 by J.S. Beautiful
This is an awsome place to stay and relax. Unexpected event caused a layover but very happy with the stay.
January 10, 2014
Rated 3.0 out of 5.0 by Frank V Business Travel
As a Platinum Member, I have stayed in many Holiday Inn locations in the Cincinnati / Kentuky area as well as well as many other locations across the country. This location has the potential to be great and live up to expectations, but as they say, "the devil is in the details".
When Checking in at the front desk, my reservation was ready with my PC number and credit card on file. The front desk attendant asked for my identification so I handed her my driver's license. She proceeded to enter my driver's license number into the computer. I asked why and she responded that it was required by law. I stated that hotels may be required or have the option of verifying the identity of their guests, but are not required by law to enter that information into their database. She insisted it was the law and offered to have the manager call me at a later time to explain. The manager never called me.
I researched local laws related to transient accomodations in the Florence Kentuky area, and there is no legal requirement for this practice of recording guest's driver license numbers.
January 10, 2014
Rated 3.0 out of 5.0 by Hershey1 Uninterested Staff
The Facility and room were fine. Was not recognized as a Rewards Club Member. Front Desk girl looked uninterested when we arrived and commented that she was bored. Not very welcoming.
January 1, 2014
Rated 4.0 out of 5.0 by CT traveler Comfortable room and OK service
I travel a lot and stay at many Holiday Inns. Although the rooms here were spotlessly clean and comfortable the hotel public areas look a bit weathered. I stayed over the long Christmas weekend and the hotel was practically empty. I went twice for breakfast and although I only ordered a light meal it took me nearly an hour to get service and my meal. Pretty slow considering there were less than 10 people in the restaurant during the entire time.
December 30, 2013
Rated 3.0 out of 5.0 by GC59 Ok hotel but not prepared for the holiday weekend
We statyed here on our way back from Florida and it was the holiday weekend. Apparently the hotel was not prepared for all the holiday travelers. The restaurant was out of several items on the breakfast menu and the service was very slow. We normally stay at Holiday Inn but this staff didn't seem as friendly.
December 26, 2013
Rated 3.0 out of 5.0 by Tomatogram Platinum member
Thought I would try this property since it is just down the road from the property Cinncinniti East where I usually stay. No soap in my room and when I asked at the front desk they only gave me one small bar of face soap. Disappointed that as a Platinum member with almost 300,000 points that they did not offer free breakfast. I will say I had a good meal in the bar area but will stay at Cinncinniti Holiday Eastgate where I get a great breakfast and at least a bottle of water next time.
December 7, 2013
Rated 4.0 out of 5.0 by Tony48438 Very Good Hotel
I've stayed in this hotel for many weeks over many stays. The rooms are clean, good TV, and great cable with many movie channels. The staff is friendly, and I have never had a bad experience. The restaurant is not so good. I've only eaten there twice, and would not do so again. Food takes forever and is not hot when you get it. They are always out of certain items/beer. The workout room has very old equipment, and it needs to be updated. One of the treadmills has been making a really loud noise, and it hasn't been repaired over the last few months. If the workout room equipment was better, I would probably give it a excellent rating (minus the restaurant).
November 19, 2013
Rated 3.0 out of 5.0 by CBarr31 Great Location, Restaurant Service Lacking
The location was excellent for my business call in the area and the hotel itself was pleasant and comfortable. I knew I would be working some late nights so wanted to stay at a full service hotel with a restaurant. The food was quite good and well prepared but the service was lacking to put it kindly. One eveing it took almost 45 minutes to receive my salad and then my entree came 30 seconds later. Another evening it took almost 15 minutes to be recognized and brought a glass of water even though the bartender had watched me walk in and I had eaten there twice already during the week.
The perks for being a Platinum Elite were non-existent. A single 30% off meal voucher or bowl of oatmeal for breakfast one morning free. For a week long stay that level of amenities seems lacking.
November 14, 2013
Rated 3.0 out of 5.0 by Roscoe52 Wet carpet
Wet carpet and squeaky bathroom door. The door was fixed, the floor around the A/C remained wet. (we never used the A/C) The staff was not personal at all.
November 9, 2013
Rated 5.0 out of 5.0 by jumpingjackflash Nice overnight stay
Attended a football game in Cincinnati. This location wasn't far away (maybe a 15-20 minute drive) and was easy to find. It was also much nicer and less expensive than hotels closer to the riverfront. The room was very clean and comfortable. No complaints!
September 27, 2013
Rated 5.0 out of 5.0 by Katie1414 Great service!!
Food was great and the price was perfect. The front desk staff were very friendly, and the rooms were very clean. When I come back to this area I will be back to this location.
September 12, 2013