Rated 4.1 out of 5 by 87
Rated 5.0 out of 5.0 by rob1950 Nice room very cool and comfortable
The front desk was very friendly and helpful to all are needs. Will stay again
August 26, 2014
Rated 4.0 out of 5.0 by PRC68 Repeat customer
Hotel of choice when visiting Florence. Always a good stay. One of pluses is hotel's Music Choice channel on TV. Excellent background music without having to stream music through your own device. Front desk associate was new. Did not know anything about Florence Freedom ball tickets that were offered previous stay. We intend to stay here again.
August 20, 2014
Rated 5.0 out of 5.0 by Janice 55 Nice stay in FLorence
Was a very nice hotel. Large clean rooms. Staff all very nice.
August 20, 2014
Rated 3.0 out of 5.0 by CQC1 Not what I expected
Was put in a smoking room even though my profile as a Platinum IHG member shows non-smoking. Toilet would not stop running without jiggling the handle and such. Shower stall floor need a really good cleaning.
August 19, 2014
Rated 5.0 out of 5.0 by buzztraveler Great Hotel showing signs that others are loving it too!
I have always has great service here, and just noticed this time that there were several greasy footprints in the common areas and in my room. Some things, like the shower curtains, are beginning to be worn and tattered, but the room was otherwise clean, smelled fresh, and the staff is very friendly.
August 18, 2014
Rated 5.0 out of 5.0 by SUE Y CLEAN ROOM COMFORTABLE BED
WE HAVE NO COMPLAINTS WITH OUR STAY - NICE MOTEL THAT WE RECOMMEND
August 13, 2014
Rated 4.0 out of 5.0 by PRC68 Within walking distance to Florence Freedom
We choose this Holiday Inn each time we attend Florence Freedom's games. Front desk recognizes us each time. Hotel Manager working the front desk was gracious enough to share tickets to game when he learned our reason for staying here and a complimentary breakfast after a longer than usual wait to register.
August 6, 2014
Rated 5.0 out of 5.0 by Gene W. Good time in Florence
My granddaughter and I drove up from Louisiana to see a couple of Reds games. We got in late in the evening but the folks at the desk were very pleasant and courteous. Sign-in was very quick. We did not try the restaurant at the facility because we spent our days sight seeing. I also could not resist the Bob Evans across the street. The room was clean and well appointed. The shower was great because it drained well and had an adjustable spout. Check out was automatic with our bill under the door. Will definitely return.
July 16, 2014
Rated 5.0 out of 5.0 by Dana G Very nice property
I booked this hotel at the last minute, to go to the Nascar race. The property was conveniently located right off the highway. The property was spotlessly clean, like new. All the people who worked there were as nice as can be. We over slept so breakfast was over by the time we came down, so I never tasted the food, but overall I would totally recommend this place.
July 11, 2014
Rated 2.0 out of 5.0 by bjcoll2 So-so service
This was the only hotel with availability closest to Cincy so we had to book it, otherwise we would have stayed somewhere else. The price was outrageous for the value. The breakfast was the oddest thing I have seen at a complementary breakfast hotel. They had servers but the server only got me coffee and didn't even tell me about the food buffet behind the weird wall. It was an awkward experience. The pool area was fair and very small. The staff wasn't friendly at all. When I called the front desk to see if I could get a later checkout, the lady promptly said "no" and that was it. We were ready to get out of there.
July 10, 2014
Rated 4.0 out of 5.0 by PRC68 Close to Florence Freedom
We have stayed here several times. Within walking distance to Florence Freedom. Always a memorable stay. The one thing we miss is an outside patio to enjoy. Unable to comment on food as we did not have opportunity to eat here. Lots of nearby restaurants. However the bar was a nice complement to a good ball game. Would recommend to others looking for a nice clean comfortable room.
July 9, 2014
Rated 4.0 out of 5.0 by Cosmo28 Clean, Comfortable, and Relaxing
Was able to spend a night in this unit for fun after a baseball game. Found the hotel to be extremely clean. The bed was very comfortable, and the service friendly. Would easily recommend this Holiday Inn to anyone needing a room in the Florence area.
July 9, 2014
Rated 5.0 out of 5.0 by Philg909 Nice clean room, quite
Lovely hotel only let down by the quality of food and poor service by a couple of members of staff in the restaurant. Would stay there again, but eat out.
July 4, 2014
Rated 5.0 out of 5.0 by Amy from Ky Great stay in Florence Ky
Our stay in this hotel was great except the pillows were very soft and your head sinks all the way to the mattress . So my advice bring your own. otherwise I have zero complaints about my stay. Check in was quick and friendly and our room was awesome, spacious and clean. Internet was quick and had no trouble connecting to it. This hotel is close to restuarants and all kinds of entertainment Malls, Movie theaters etc.
We made reservation at this hotel because of the closeness to Covington/Cinncinati area about 8 miles not bad driving and the further out you go from these cities the cheaper the nights stays are. Overall I would definitely stay here and probably will next year.
July 3, 2014
Rated 5.0 out of 5.0 by Lisa1973 Holiday Inn Florence, Ky
Very nice hotel with updated, newer rooms. Rooms smell nice - not old! This is our second stay here and would recommend to everyone :)
July 1, 2014
Rated 5.0 out of 5.0 by jimmybob78 happy resident
great time very nice hotel! I love that there are Holiday inns just about everywhere I want to be. Makes in nice to have a great hotel to stay no matter where I end up on vacation!
July 1, 2014
Rated 5.0 out of 5.0 by WIADirector The hotel was great except for paid shuttle experience
The hotel experience was great, except for the shuttle service. We paid for shuttle service to pick us up at the airport and shuttle us back to the hotel where we had left our company vehicle. We waited over an hour for the driver to come pick us up. We were tired after traveling for 19 hours on planes and should not have had to wait over an hour on her to come get us for a PAID shuttle service!!! Otherwise, I would give the hotel a 5 star rating.
June 30, 2014
Rated 5.0 out of 5.0 by kishorechand Comfortable stay
Good hotel to stay,Excellenet service and nice ambieance
June 24, 2014
Rated 4.0 out of 5.0 by DanaDOSGuy1 Quiet hotel
The hotel rooms are very quiet and the selection of TV channels is quite better than most. Wireless Internet service was also better than most hotels. My only wish is that this location would offer free breakfast. I don't understand the concept of the "Express" versus the standard Holiday Inn.
June 23, 2014
Rated 5.0 out of 5.0 by DJD55 Best Hotel in Florence
We had a lot of places to choose from coming in from out of down, lots of hotels in this area. We wanted to be close to the Freedom ball park so we could walk to and from. This Holiday Inn sets right behind the park and was a nice safe walk. The front desk was very helpful, lobby was beautiful and easy access to get our luggage to our room. Rooms were very nice, clean and very comfortable, beds were very nice and relaxing. We also enjoyed the pool. Just a nice stay overall!
June 18, 2014
Rated 5.0 out of 5.0 by Vineesa Great experiene
The customer service was great. The room was clean and all areas were very clean. The salmon was extraordinary. The flavor, size and taste. The steak that my husband originally ordered (sirloin) was not available. The ribeye was very fatty. Aside from that, Our stay was incredible.
June 16, 2014
Rated 5.0 out of 5.0 by Roarkewow Great Stay
I was in Florence for two weeks at Hotel Inn for business, the staff was great. My room was clean and comfortable. I dined in the restaurant a few times and found the Kentucky Hot Brown to be awesome. I will definitely stay here again.
June 12, 2014
Rated 3.0 out of 5.0 by susandli front desk
both ice machines were out of order, had to go to front desk for ice. The one girl at check in was curt and not helpful at all.
June 12, 2014
Rated 5.0 out of 5.0 by Very Pleased Customer Very Nice Hotel
This hotel exceeded my expectation. Will likely stay at this hotel again in the near future
June 11, 2014
Rated 5.0 out of 5.0 by KYmary Overall nice place to stay.
Holiday Inn Florence was a very nice place to stay. The room was clean and the staff was friendly and helpful. My only real complaint is with the fact that there were very bright security lights outside, but the curtains could not be closed. I was able to sleep, but would have preferred a darker room.
June 10, 2014
Rated 5.0 out of 5.0 by RebelDad Excellent Stay!
First class staff and environment! A most enjoyable experience! The management is the best I've worked with!
June 4, 2014
Rated 5.0 out of 5.0 by Trent Powers Great Holiday Inn for the Price and Amenities!
I was very impressed with the professionalism of the staff during my stay at this hotel. The room was very nice and relaxing. I truly appreciated the fact that the room was furnished with not only an oversized king bed, but also a comfortable leather chair. I was able to get a lot of work done on my laptop using the office desk and executive chair in my hotel room. The wifi was exceptionally fast as well. I would highly recommend this hotel to anyone looking for a hotel while in the Cincinnati Ohio area.
May 22, 2014
Rated 2.0 out of 5.0 by Bassman49 Rooms not ready
Arrived at 5:30pm and was told that rooms were still being cleaned. To me, this is totally unacceptable at this time of day. Finally got into one room at 6pm. The bathroom floor was very tacky and had to be cleaned again. There were special instructions expressed to the receptionist when reservations were made. Upon arrival the desk clerk said there were none listed. Again, not acceptable. It was stated that there was a walkout of staff that morning and that was why room cleaning was behind. I feel that advance reservation rooms should be readied first, but since the special instructions were not in the system it would be difficult to know where to start. Will this discourage me from staying at this HI or any other HI establishment? No.
April 16, 2014
Rated 5.0 out of 5.0 by bsecrest Guest Room
The room was clean and spacious. We used room service for food and it was hot and very good. When in the area, we will go back.
April 8, 2014
Rated 3.0 out of 5.0 by Drumla Restaurant
Hotel was Good
Service in restaurant was very poor ,One waitress only run off her feet .She tried her best Quality of food was ok .
was a disaster waited over half an hour for service .Again understaffed (NO Manager on Duty )
Front Desk Area was being Vacuumed very noisy should have been done earlier .
April 1, 2014