Rated 4.4 out of 5 by 143
Rated 5.0 out of 5.0 by glynky comfortable bed friendly service
This is an older property that has been upgraded to a Holiday Inn Express. My only complaint with my entire stay was the stains on the carpet in my room. The staff I had interactions with were for the most part knowledgeable and seem sincere in wanting to make your stay welcoming and comfortable.
Good selection at the Breakfast (free) bar in the morning and like all other Holiday Inn Express great coffee and delicious cinnamon rolls.
This bar is always ready by 6:00 am as promised.
August 18, 2014
Rated 5.0 out of 5.0 by Trailblazer Great experience
From the cleanliness of our room to the friendliness of the staff, our visit was a true pleasure.
August 8, 2014
Rated 1.0 out of 5.0 by IHGmember2012 IHGmember2012
I walked into the hotel and was not greeted at all. I was not greeted as a customer or as an IHG rewards member. Even after I checked into the hotel I was not greeted as an IHG member. The front desk personnel did not have name tags on so I did not know who I dealing with. Needless to say they did not introduce themselves. Upon check in I asked for the complementary snacks (because I was not offered a snack) given to members and at first the front desk clerk did not want to give me a snack. Then the front desk clerk proceeded to hand me the snacks minus water and said snacks are only for gold and platinum members. I am a gold member but I told the front desk clerk to keep the snack because did not want to argue about my IHG membership status. Then, the room door of the first room I was given had been kicked in and did not close or lock properly. There was a huge gap between the door frame and the door. I requested a new room. The second room I was given the bathroom door did not lock and the knob latch was broken. I guess there is no one inspecting the rooms prior to check in. I will no longer support the IHG brand and I will spend my money elsewhere.
August 7, 2014
Rated 5.0 out of 5.0 by NMinVA Customer Service was Fabulous
Pool was a blast. Meeting area was very nice for our large family gatherings. Staff went above and beyond in making sure everything was just right. I can't rave enough about the staff--they were so wonderful. Business area was very nice. Breakfast was a typical hotel breakfast.
August 7, 2014
Rated 3.0 out of 5.0 by em64 good value for the area
Great breakfast with lots of fresh fruits, yogurt and healthy alternatives. The breakfast options were above and beyond other continental breakfast at any other location. It was clean, well stocked and had something for every dietary need.
August 7, 2014
Rated 3.0 out of 5.0 by tosha85 Nice staff/ ants in room
The staff was very welcoming and friendly. The breakfast was good, with a variety of choices. There in an outside pool that was nice, but rather cold for July (not much you can do about that!) We did have 2 issues while staying here. There were ants all over the night stand. The staff was very quick to change our rooms, however it was a hassle since we had just unpacked everything for 2 adults and 2 children, just to pack it back up and move. We also paid to use the washer and dryer. We paid and started the dryer 3 times and our clothes were still just as wet as when they went in.
July 31, 2014
Rated 5.0 out of 5.0 by Ttse Great
Room upgraded directly by general manager. Huge suites. Wonderful stay.
July 30, 2014
Rated 4.0 out of 5.0 by AMEis#1 Good location, excellent staff, stinky hallway :o(
The staff were very helpful and friendly. The breakfast was great with great staff helping out the kiddos with their pancakes and such. We were able to have pizza with some friends in the breakfast room and while were there, Mary, the Housekeeper, made us some dynamite cookies! The draw back was we stayed on the 3rd floor, North hall, and it smelled of smoke badly. The room was a non smoking room and it stunk as well. I suggest no intermixing of smoking/non smoking rooms together. Designate an entire wing to smoking. Also, the pool was not heated and it was an outside pool. And it is a distance from the hotel down a hill. Overall though, the hotel was good and very conveniently located with staff making it a desirable stay.
July 30, 2014
Rated 5.0 out of 5.0 by Rosanna86 Holiday Inn Express, Cincinnati West, July 16th - July 22nd
This was an awesome week for us. My wife and I came for a family wedding and reunion. The family picked this facility for us because it was close to everything. It was indeed close to everything we wanted, being right off the interstate which lead to any route a traveler wished to take. The facility was great which helped make the week awesome. Our housekeeper, Sara, wrote us notes each day she cleaned our room wishing us a good day. Donna started our day off with a wide choice breakfast. She was patience and hardworking. Each day the breakfast was just simply fabulous. Now the front desk, I don't know the names of all of them; but each provided assistance and guidance when asked; one gave me directions to a destination I asked about, right on paper. The building was always clean and organized. Who wouldn't want to stay at a place like this. We got our money's worth and then some. We are planning to come back to this facility when we visit the family at Thanksgiving.
July 26, 2014
Rated 5.0 out of 5.0 Great place to unwind
Mary the head housekeeper makes awesome chocolate chip cookies and went out of her way to offer with anything we needed help with. Also Donna in the breakfast room we have know for the past 13 years of visiting that hotel and she is always friendly and compassionate about her job. Every year we visit she remembers us and I really think she loves her job and it shows. The hotel is lucky to have such a wonderful staff.
July 23, 2014
Rated 5.0 out of 5.0 by cheerpul Great!
Great staff and comfortable room. I will stay here again!
July 23, 2014
Rated 4.0 out of 5.0 by JamesT59 Holidsy Inn Express - Cincinnati West
Clean hotel with consistent service and attentive staff.
July 21, 2014
Rated 5.0 out of 5.0 by Clev Vacation stay
Amazing! We have already booked a room for next year. We will see you soon and thanks for the wonderful stay during our first visit to your facility!
July 18, 2014
Rated 5.0 out of 5.0 by Tom T12 Never better
The HIE in Cincinnati is just great. From front desk to house keeping the employees are pleasant, competent, and helpful. The rooms, grounds, and hallways are clean and well maintained. I stayed a week and actually missed waking up there when I returned home. :)
July 18, 2014
Rated 5.0 out of 5.0 by MOGANN Wedding Party and Guests Impressed
We booked a block of rooms for our son's wedding at Holiday Inn Express Cincinnati West and were thrilled with the results. So many family members and guests made favorable comments about the space in the rooms, the lovely breakfast room, the overall facilities and the way they were greeted as they came and went throughout the weekend. As the mother of the groom and the hostess for our weekend, I was delighted with the excellent staff and superior service we received at every point in our stay. I couldn't have asked for a more pleasant place to stay or a more cooperative group with which to work. I am so glad we chose Holiday Inn Express Cincinnati West.
July 16, 2014
Rated 4.0 out of 5.0 by Sunrise14 Great staff
The knowledge of local restaurant were great. It is good for Holiday Inn staff to be a supporter of local community vendors. The staff were professional yet friendly seeming sincere.
July 16, 2014
Rated 4.0 out of 5.0 by countryb Good stay
On floor number 5, the two armchairs outside of the elevator (red) are very worn and dirty looking. The fabric is noticeably frayed on multiple points. My wife and I kept wondering why the chairs were offered for sitting.
July 15, 2014
Rated 5.0 out of 5.0 by chrissamarissa Outstanding staff
I have never encountered a more accommodating staff! Mary went above and beyond, and Anthony was also very helpful. We had a great stay!
July 11, 2014
Rated 5.0 out of 5.0 by Bullets16 Mary at the Service Desk
Mary was wonderful and you should be thankful that she works for your hotel. She spoke to every guests and always asked if there was anything that was needed. She seemed to genuinely care about the guests stay and wanted to make it the best stay they have had.
July 10, 2014
Rated 5.0 out of 5.0 by Baseball Mom 17 Perfect
Staff and hotel were both wonderful. The location was perfect for shopping, sight seeing and relaxation.
July 9, 2014
Rated 5.0 out of 5.0 by Baseball momz Mary was the best!
Mary made our baseball team feel welcome. She cared to ask about where our team was from, when our games were, and how we played. She asked how she could help us, offered to do laundry, and brought us extra towels and bathroom supplies we needed. She even brought us warm chocolate chip cookies at our team cookout! As a baseball mom, I have stayed in many hotels with teams. I have never felt more welcome as a team with so many boys! Mary creates a genuine, welcoming and caring atmosphere for your hotel.
July 9, 2014
Rated 5.0 out of 5.0 by schoon24 Excellent hotel all around! Pool, breakfast, staff
Our stay was perfect. The rooms were large and very clean. Our room included a microwave, sink, cupboards and a refrigerator. The staff that checked us in was courteous, polite and explained the hotel in detail. The location, size of the pool was very efficient. We were with a group and were able to gather at the pool all evening. Pool was very clean and well maintained. Breakfast offered many choices and was excellent. What made our stay most enjoyable was a staff member named MARY. She was the most helpful, nicest, wonderful woman and attended to anything we of us needed. This hotel gets a "10" and we plan to return next 4th of July to watch fireworks off of our balconey and enjoy the pool and the hotel.
July 9, 2014
Rated 5.0 out of 5.0 by terrikay Weekend of Baseball
Our baseball team stayed here while in town for a tourney. The boys loved the pool and the breakfasts. The hotel was conveniently located to our venue. The beds were very comfortable and we loved the pillows!
July 6, 2014
Rated 5.0 out of 5.0 by chuckels Comfortable bed and great service.
Great hotel had no problems and wife lost earring and it was returned. Thank you for the great service.
July 2, 2014
Rated 4.0 out of 5.0 by EMcNutt I'd stay there again.
Nice and helpful staff, clean room with a nice layout and a great location. The wife and I would be more than happy to stay here again and now she wants a set of your Holiday Inn pillows.
July 2, 2014
Rated 4.0 out of 5.0 by Chezhd Nice stay
This was a good pick for our stay. Friendly staff, greeted nicely and a restful night.
July 1, 2014
Rated 5.0 out of 5.0 by WBWarrior Excellent Location, Great Breakfast and Excellent Service
I was very impressed , as hotels go, with our stay at the Holiday Inn West (Cincinnati). Rooms clean, breakfast awesome for a hotel, service kind and considerate, decent pool and within reasonable distance of all Cincinnati has to offer for those visiting. We also felt safe in the area with a few decent restaurants within close proximity. This was our second stay here and plan on staying again, without hesitation , upon our returns to the Cincinnati area.
June 30, 2014
Rated 5.0 out of 5.0 by williamhb79 Nice facility, great breakfast and service.
Stayed at this hotel on a Friday and Saturday, very happy with.
June 25, 2014
Rated 4.0 out of 5.0 by Fritze Comfortable bed and great service
Staff very friendly and accommodating. Nice size rooms with comfortable furniture. Liked having microwave, coffee maker and mini refrigerator in the room.
Would stay here again!
June 23, 2014
Rated 5.0 out of 5.0 by michiganman52 clean, comfotable room and great workers and service
Nice hotel. It was clean and comfortable. wonderful staff. One in paticular that went out her way to serve us. I was impressed. The only thing they could use is a heated pool. Pool was very cold. It was still June though.
June 22, 2014