Rated 4.4 out of 5 by 188
Rated 4.0 out of 5.0 by Danny1955 Cold Food
They do not heat food before they bring it out!!! Employees need train in food prep.
April 28, 2014
Rated 4.0 out of 5.0 by Blue Traveler Frequent Traveler
Good place to stay the night. There are better values in Florence that can be negotiated. I get tired of the same breakfast that is comprised of watery eggs, bacon or sausage that was cold, and some gravy that is definitely rib sticking.
April 28, 2014
Rated 3.0 out of 5.0 by lfree214 Concrete Bed
The concrete outside would've made for better sleep than these mattresses. Other than that and the loud/rude pool guests we encountered, it was a nice hotel!
April 23, 2014
Rated 4.0 out of 5.0 by jwt7 Good value; exterior needs update
Very good service and clean rooms. The parking lot needs to be repaved and the landscaping needs refreshing.
April 16, 2014
Rated 4.0 out of 5.0 by MSHI Loud Highway and terrible Wifi
the room and staff were nice but too close tot he highway which caused excessive noise in the room. There are no quality restaurants near this property. There was very poor quality for wireless internet, if you plan on streaming video for business or entertainment then bring a a wifi card to support your needs.
I wished I had spent more money and stayed in a property closer to quality restaurants and usable internet
April 14, 2014
Rated 4.0 out of 5.0 by MikeRaphael Room okay but too loud
We were placed near highway side and room was loud ; we also had poor soft pillows ; breakfast was adequate, but usually get oatmeal and there was not any
April 14, 2014
Rated 5.0 out of 5.0 by Rick37000 Great room
Clean room and very relaxing with state for the art rooms
April 11, 2014
Rated 5.0 out of 5.0 by mayce02 Great Place To Stay
This was our second time staying at this Holiday Inn Express and both times we had a great experience. Would recommend this place to our friends and family.
April 10, 2014
Rated 4.0 out of 5.0 by TC55555 A great night of sleep!
Our room was very comfortable, clean, quiet and dark - exactly what we needed after a long day of travel! The only disappointment was the breakfast - almost no selection, many things had run out by 8:30 am and kids had to sit on the floor as there was not enough seating. I would stay here again, just plan on having time to go out for breakfast.
April 10, 2014
Rated 5.0 out of 5.0 by SunshineSec Beautiful room and great front desk service
We enjoyed our stay very much. I would recommend fluffier pillows.
April 8, 2014
Rated 5.0 out of 5.0 by high flyer relaxing night
at holiday inn
staff friendly and helpful
got a restful sleep
April 1, 2014
Rated 4.0 out of 5.0 by German Shepherd Easily accessible location
Easy to get to location but not much of anything in a mile radius as far as places to eat other than fast food.
Was concerned about a room next to I-75 but it was not too noisy.
Think it is a little pricey considering it is not in a popular area/city such as Florence. but very clean and well kept.
My only real concern since I travel for business and need internet was that their wifi was extremely weak and I was on the first floor just down hall from front desk. That was a big negative since I was trying to work but other than that the place was great.
March 30, 2014
Rated 5.0 out of 5.0 by smokymountaindan The best!!!
We were on our way to the Smoky Mountains and planned to spend the night there. The room was super nice and quite comfortable. Having the two television sets was a big plus for my wife and I. The walk-in shower was very nice. Staff was most courteous. A definite for us when traveling south from now on.
March 26, 2014
Rated 5.0 out of 5.0 by JS13 Very comfortable hotel
Just what we needed after a long day of driving. Quiet, clean, and wonderful beds.
March 26, 2014
Rated 5.0 out of 5.0 by Walking dead fan Great staff and clean room!
We enjoyed staying here for our trip. We had noisy neighbors and the staff fixed the problem immediately to make sure our problems were resolved. The room was very clean and I would eat off the floor. The hotel itself was very clean and treated us like family. We enjoyed the pool and hot tub most of our stay. The only thing I would of changed is the heat to be turned up in the hot tub, other than that is was relaxing! The breakfast was great, and very clean eating area. The hotel could use better wifi, it kept cutting off but that was the only thing we found wrong. Would and plan on staying here again in the future! It was like home to us!
March 25, 2014
Rated 5.0 out of 5.0 by Cass182 Great stay
The only minor complaint is that the floors are really creaky/squeaky so you can hear people walking from the elevator and down the hall past the rooms. However, once I fell asleep I never was woken up by any sounds, nor was my husband. Our nights stay was great, great value, clean rooms, nice staff, good breakfast!
March 23, 2014
Rated 2.0 out of 5.0 by Sleepless in Richwood Noisy Highway prevented sleep
Interstate 75 is just a couple hundred yards from guest room windows. If you can sleep with the sound of Transport trucks roaring by this is the place for you. Otherwise give this location a pass. Beds are good but pullout matresses are seemingly just springs. Rooms not facing the I75 would probably be OK.
March 22, 2014
Rated 4.0 out of 5.0 by Tagged Nice clean room and comfortable bed.
Overall nice hotel just that bathroom sink was clogged and it took a long time for the water to go down. Also the people in the next room were quite loud and could hear them through the wall. Beside that hotel was clean and comfortable and staff was very polite and professional.
March 21, 2014
Rated 5.0 out of 5.0 by Jiminy Comfortable and roomy
Bed was great, lots of room, breakfast variety was great.
March 11, 2014
Rated 3.0 out of 5.0 by Dave7651 Ho Hum
Just an average hotel. The bed was nice, but service was somewhat lacking. On check-in, the desk clerk seemed to be a little inconvenienced by my presence. The service wasn't bad, per se; I just didn't get a feeling of "welcome". I did not see the breakfast steward engage any guests. She did maintain the food, but was there to do the minimum. She never checked on anyone, did not ask to be sure things were OK, etc. No service at all. Again, everything was simply average. It was a pleasant stay, but it wasn't that the staff went out of their way to ensure it was pleasant.
March 11, 2014
Rated 5.0 out of 5.0 by Alinc Nice stay
Having rental car issues (no heat on a cold night) the hotel was nice, able to call rental company for replacement while staying at HI. Greeted with a smile, bottled water and a comfortable room, already warm.
March 10, 2014
Rated 4.0 out of 5.0 by Traveller 66 Traveller
Nice hotel. Clean and friendly. Good value for the money.
March 9, 2014
Rated 2.0 out of 5.0 by LKS413 Exercise Rooms
This most recent stay represents a recurring problem I am finding with my stays at Holiday Inn. The exercise equipment is in disrepair and the staff is consistently unaware until the customer points this out. On this most recent stay, the treadmill was so noisy that it could only be run at low speed and was essentially useless to me. I have a daily exercise cardio routine that I rely on doing and book by hotels with this in mind. It is no exaggeration that ~25% of the hotels have inoperable equipment. Is this not something that is checked for working order at least weekly and perhaps daily so the customer has reliable equipment?
March 8, 2014
Rated 4.0 out of 5.0 by Dieselsyndrome Comfortable
This hotel was outside of any major shopping and eating areas. It is next to a busy highway so road noise a bit of a concern. Over all the noise wasn't enough to cause me a poor night of sleep and the hotel is comfortable enough that you can get a good night of sleep. There was a pizza place close by that prevented me from driving back into Florence.
The breakfast was better than most holiday inns so that is a plus.
The internet was OK but using Google voice was not possible with a clear connection.
I usually like to stay at the Holiday Inn express series of hotels when travelling for pleasure since there is value for money and this one is no different.
March 2, 2014
Rated 5.0 out of 5.0 Warm welcome to "home" away from home.
After a long drive through bad weather, I finally arrived at the Richwood Holiday Inn Express after midnight. The parking lot was filled to capacity with other guests who had pulled off the snow covered interstate and wait out the storm in a warm safe place.
I arrived, completely exhausted from my stressful 8 hour drive - three hours of it being in the snow storm - to my name on a white board at the front entrance...welcoming me and the other IHG Priority Club members who had made reservations. Such a nice touch that made me feel appreciated and welcome at my home away from home. Touches like this are why I always choose to stay at a Holiday Inn Express when I travel.
February 28, 2014
Rated 5.0 out of 5.0 by Shuggy123 Comfortable bed and great service.
Great place to stop on my way from Toronto to Kissimmee Florida
February 27, 2014
Rated 5.0 out of 5.0 by Vettedad Excellent pool and healthy breakfast
The pool area was extremely clean. The water was the right temperature and I enjoyed a complete workout. The breakfast area featured a variety of healthy alternatives.
February 26, 2014
Rated 5.0 out of 5.0 by Miss Fluffy Comfortable bed and good service
Had a good nights sleep when travelling through to Florida to escape some cold and snow
February 26, 2014
Rated 5.0 out of 5.0 by ahgarage Bed was very comfortable
Room was clean, bed was very comfortable along with pillow. Breakfast was very good. Very nice motel.
February 23, 2014
Rated 5.0 out of 5.0 by 41silverton Great Hotel
nice hotel but shoveling around doors needs to happen
February 17, 2014