Rated 4.2 out of 5 by 270
Rated 5.0 out of 5.0 by dany fantastic customer service
The customer service was incredible.
I booked this hotel for a family getaway, and was well pleased with the dome activities offered. It was especially nice to have a large swimming pool, large whirlpool, and a wading pool for my grandbaby. But what made this property the best I have stayed at that I can remember, was the customer service. There was a mistake in the room given to us. The hotel front desk staff fully accomodated us to ammend the mistake, the very professional housekeeping crew came to take care of the minor problem, and the hotel manager made an adjustment to our bill. We were treated like royalty. I have not found that quality of customer service at other IHG or other brand hotels in a long, long time. Thank you HI of Eureka!
March 4, 2015
Rated 5.0 out of 5.0 by PMS2 FANTASTIC!!!!
Just wish there were Refrigerators and Micro in all the rooms. That is all that is missing I know you can rent them but we should not less expensive hotels offer them in each room.
March 4, 2015
Rated 5.0 out of 5.0 by Scottiedogs Liked the layout of the Hotel
I enjoyed staying at the Holiday Inn,first time. I liked the layout of the hotel, easy access to the hotel meeting rooms, restaurant and the bar area. The grounds were well lit and I felt safe walking my dog at night. The room and bathroom were adequate. The only thing I would of liked would of been a refrigerator in the room.
March 2, 2015
Rated 5.0 out of 5.0 by LoJo2002 Fun and Clean
We traveled an hour to stay at this particular hotel on an evening when kids did not have school for a Monday Holiday. This is the second time we have done this. Our first stay was so pleasant we decided to go again. There are alot of hotels in our area but we opted to stay here for indoor activities while it was snowing outside.
February 23, 2015
Rated 4.0 out of 5.0 by mom90 Cleanliness of room and courtesy of staff
Found at least 3-4 dead flies in room. Under bathroom counter and window sill. Cleaning associate seemed irritated when we arrived back at hotel when she was cleaning. Attempted to speak with her and she did not respond. Gathered supplies and left room.
February 21, 2015
Rated 5.0 out of 5.0 Complete satisfaction
Clean and comfortable room and bed. I slept great and felt even more refreshed than at home.
February 19, 2015
Rated 5.0 out of 5.0 by TNMark73 Accommodating
I arrived late in the evening. The desk was very courteous, friendly, and expeditious. I woke up early in my clean, warm room and walked down the hall to an excellent breakfast bar with unbelievably friendly wait staff. I will stay there again.
February 18, 2015
Rated 5.0 out of 5.0 by celjmh5 Great place to stay
We came for a night out. We had two rooms, one for us and one for the kids. The rooms were great and adjoining. The beds were very comfortable, I slept like I was at home. The Holidome area was spacious enough for everyone to sit and visit and the kids loved the pool and arcade area. Dinner and breakfast were great.
February 18, 2015