Rated 4.2 out of 5 by 83
Rated 3.0 out of 5.0 by unhappy sleeper Not Recommended
Where do I start??? Upon check-in, I requested a room away from the elevators. The clerk changed our room to one right off the elevator on the other side of the vending machines. As soon as we got off the elevator, it smelled like smoke (the entire time). We asked that they spray, it still smelled. Our room did not. When the heat kicked on, it was SOOOO LOUD. Our toilet kept running. My husband had to fix it at 11:30pm, so we could sleep. We were all ready to sleep when the people next to us came to their room and were watching a loud movie and were really loud. Had to call security. Attempted to eat in restaurant, everything was nasty!!!! Brought out the meal for the youngest person at our table 10 min. after we got our food (which was so gross). They told us his meal would be free. It already was FREE (Kids eat free). They ended up giving us our entire meal for free after my family left me alone to pay the bill and went back to the room to order pizza. Not a good experience to say the least.
February 22, 2014
Rated 4.0 out of 5.0 by Marine30 Enjoyed the GYM but....
I did enjoy my stay at the Holiday Inn however I was disappointed to find that the hotel did not offer a free breakfast or an in room refrigerator. The breakfast buffet was good but it was overpriced.
February 11, 2014
Rated 2.0 out of 5.0 by Rtaylor1615 Beautiful hotel
I stay in HIG brand hotels anywhere from 150-200 nights a year. I love the HIG brand hotels and they are my top choice in hotels. Mainly because I never have an issue and they are always very clean. I've never wrote a review until now, but i have never been treated this way at a HIG brand hotel either. This is a Very beautiful hotel and the Front desk staff was great. However, Housekeeping staff very very pushy to get us out of our room even after telling them of our late checkout time. The THIRD time they came 4 minutes after our scheduled checkout. He beat on the door until I opened it. Then stood in the door as we finished packing everything up. Very distatified with the housekeeping staff. Everything else was fantastic as always.
February 6, 2014
Rated 2.0 out of 5.0 by DisappointedAkronGuest Time for some updating!
The staff at this location is fantastic but the building (especially the rooms) is seriously lacking in some areas. The décor of the building as a whole is very outdated. The carpeting is nothing less than hideous. The rooms are not equipped with a microwave or refrigerator (very inconvenient if staying more than a night or two). The tiny square pillows they provide to sleep on are too small, VERY lumpy, and uncomfortable. Bring your own pillow if you plan on sleeping at all. The beds are also starting to break down. The WiFi is woefully slow and access to electrical outlets is difficult. The food quality for in-room dining is very poor. The McDonald's across the street is better. Everything has a microwaved taste/texture. The only thing that prevented a 1 star overall rating is the staff.
January 27, 2014
Rated 5.0 out of 5.0 by Dowden1 Out and About
My daughter and grandson stayed on January 20, 2014, so as to attend a program at the nearby Nutter Center. Check-in was fast and smooth without any problems. Able to do so before the normal check in time, they enjoyed the pool and had a bite to eat before leaving for the show. Upon returning after midnight ,and with the weather being on the bad side, the hotel staff allowed them to stay beyond the normal checkout time. This allowed them to take another dip in the pool and have breakfast before departing for home. My daughter said this was the best Holiday Inn she has ever stayed at, the room was very roomy and clean. I have attended business meetings there before. Both of us give it a big "thumbs up"!
January 24, 2014
Rated 5.0 out of 5.0 by mpriddle pillows
I am so glad the hotel had larger pillows on the bed. The small ones that you use to have were annoying. The big ones are great.
January 8, 2014
Rated 1.0 out of 5.0 by Ray3280 Need updates
got to my room late in the evening.
Heater would not come on. Wall thermostat did not display. No heat. Shower dripped all night. Bath had hair all over the floor.
Hotel memorable for the wrong reasons.
January 6, 2014
Rated 5.0 out of 5.0 by amw1 Great place
Best staff and services ever. Great place to stay.
December 23, 2013