Rated 5.0 out of 5.0 by MrsAllen Great Staff and Great Room
We stopped through on our way from Dallas to Chicago. The staff was excellent and gave us a bigger room to make sure we were all comfortable after we asked to add a cot to our room. The room was large and clean! Internet worked great! We downloaded a movie and had no trouble with the viewing. The room was very clean, beds and pillows were very comfortable. Breakfast the next morning was great and the waiter was very friendly. Overall great experience.
March 18, 2013
Rated 5.0 out of 5.0 by IRISHMIKE66 IRISHMIKE66
Front desk staff was friendly & helpful. Room & bathroom were very nice & clean. Bed was comfortable and TV was very good.. Noise was not a problem. Restaurant stafff was friendly and food was very good.
March 8, 2013
Rated 4.0 out of 5.0 by baseball55 Not as good this time.
Had some poor service for by room service. Food was cold, and took too long to be delivered.. When contacted management, they bent over backwards to make good on what was wrong, but with better quality control up front, there is no need for management to make good. I will stay there again, however.
February 12, 2013
Rated 5.0 out of 5.0 by k1961 Building and service
I will go back to the Holiday Inn in Fairview Heights for sure. I think I counted 6 major hotels in this area. We would choose Holiday Inn because it was very clean, comfortable, beautiful entrance, nice pool, and beautiful, comfortable room. We enjoyed our stay.
January 26, 2013
Rated 5.0 out of 5.0 by 1TiredGal Great stay!
I arrived very late due a plane delay, but the front desk was very friendly and addressed any concerns I had promptly and with a smile. The room was very clean and quiet so I could sleep well (which I direly needed because of my late arrival). Complimentary coffee and donuts in the morning were perfect.
I am only disappointed I couldn't stay longer and enjoy more of the facilities.
I recommend this hotel to anyone passing through the area.
December 2, 2012
Rated 5.0 out of 5.0 by SnowbirdBuc OUTSTANDING--every time! 5 out of 5!
Have stayed at this Inn often and continue to come back for MORE!
Most recently, had a 3 day reservation and due to a death in the family, we had to continually extend day by day for a total of 6 days. We did not inform the staff about our loss but when we arrived one evening, they were aware and expressed their condolences. It was like being with extended family. We will continue to stay at this hotel and continue to recommend to friends and family when staying in the IL/St. Louis area.
December 1, 2012
Rated 5.0 out of 5.0 by JCTraveler Very nice hotel
We ended up staying here last minute due to car problems during a family vacation. I must say we were not happy about having to cut our day short because of the car issues, but the staff immediately put me in a better mood. They were very friendly. The hotel lobby was beautiful and the room was in excellent condition. They turned a bad experience into a fantastic over night stay!!
December 1, 2012
Rated 5.0 out of 5.0 by Ruth73 Excellent from top to bottom
we used points for a free night. The hotel staff upgraded us from a room with two queens to a king size suite. My husband and I had our own room and our daughter had the sleeper sofa and her own TV in the other room. Very room and comfortable.
November 30, 2012
Rated 5.0 out of 5.0 by Ladylisa7 Great & relaxing!
This was one of the best stays we've experienced. Will definitely come and visit again. Will recommend to friends & family wanting the comfort of home in a relaxing and safe environment.
November 19, 2012
Rated 5.0 out of 5.0 by BARR Wedding
We were there for the wedding of our son and the staff was excellant with both the wedding couple and guest's. thank you very much for a memorable weekend
October 26, 2012
Rated 5.0 out of 5.0 by ElMaddog25 Wonderful Facility and Great Staff
I enjoy going to this hotel because not only is the place clean the but employees are very respectful and helpful. The Bar stays open even if there are only a few patrons until designated closing. The management is top notch and "Kat" is Awesome! I will be staying at this facility any time I am in Southern Illinois.
October 18, 2012