Rated 4.2 out of 5 by 171
Rated 1.0 out of 5.0 by Whale watcher Terrible a/c. Poor breakfast service and food quality.
The a/c was very noisy. And it cycled on and off. Input from the thermostat did not do any good. Unit finally had to be unplugged so I could get a decent night's sleep.
Breakfast buffet was very poor. Tepid tea water. No toast with the eggs one day. No margarine or butter one day. Kiddie-style sugary dry cereal. No whole grains at all. Sullen and unhelpful waiter.
May 22, 2015
Rated 2.0 out of 5.0 by PKADAKIA MIS-MANAGED ROOM ASSIGNMENTS
RESERVED ROOM CARDS GIVEN FOR OUR TWO NIGHTS HAD OTHER HOTEL GUEST IN THEM . NEW ROOM ASSIGNED AND CARDS PROVIDED WERE ALSO OCCUPIED BY OTHER GUESTS.
SIDE ENTRANCE DOOR ACCESS NOT FUNCTIONAL USING THE ROOM ACCESS CARDS.
BATHROOM DOOR LOCK MECHANISM NOT SECURE AND OPENED DURING USE AND WHEN LOCKED.
NEXT DAY ROOM ACCESS CARDS WERE DISABLED FOR REASON UNKNOWN.
May 21, 2015
Rated 3.0 out of 5.0 by TravelerMD Great location, Poor Service
The location is great being so close to Falmouth, Woods Hole and many amenities in the local area. The problems I encountered was the staff customer service. When I checked in, a water pipe had burst causing no water in the hotel which was completely understandable as things happen. However the gentleman who was trying to check me in seemed unable to help me without getting permission and help from his counterpart who was not friendly and dismissive. With a problem such as a pipe burst and a wait time of 45 minutes for a room, I would anticipate more courtesy and a friendlier welcome upon arriving at the hotel. They seemed very concerned with what they needed to do on their end but not the customer side. I also was unsatisfied that with the elevators, you need to request to be on a floor where you have elevator access which I did not see anywhere on the website or on the page I used to book my room. I had a heavy suitcase and when I encountered a staff member in the hallway as I was trying to find the elevator after going up two stairways, there response was that the elevator was down the hall but because of the room I was in, it would not help me and walked away. They did not ask to help with my luggage or see if there was anything I could do. I also saw this lack of customer service towards the elevators with a woman who was in a wheelchair and was also not informed.
May 20, 2015
Rated 4.0 out of 5.0 by Shortty Good Value
My 93 year old Aunt was with us and she was reasonably comfortable. The lobby and restaurant we a considerable walk for her But the Staff was able to put us close to the elevator which did helped. Over all it was a pleasant stay.
May 19, 2015
Rated 5.0 out of 5.0 by HDK991 “Good choice of Hotel in Falmouth”
Stayed here for 2 nights, in a jacuzzi room, very nice. The room was very large and spotlessly clean, staff were pleasant but 10/10 for the waiter at Breakfast, very professional, sorry can't remember the gentleman name but well done to him.
We were in the on site restaurant both nights, menu was limited for choice and repetitive with different variations of the same food, waiting staff we're disorganised and spoilt the dining experience, it may be worth eating elsewhere for dinner.
We would stay again if in Falmouth.
May 18, 2015
Rated 5.0 out of 5.0 by Richie G excellent room
The Holiday Inn chain of hotels has always bin our favorite place to stay because every one is always very good
May 18, 2015
Rated 5.0 out of 5.0 by wedding12guest Very comfortable bed
The bed was awesome. The room was ready upon arrival. Fast check out. Towels at the pool.
May 12, 2015
Rated 3.0 out of 5.0 by none201 nice bed
slept well in a nice big bed. was nice and quite outside with no kids running around
May 7, 2015