Rated 4.1 out of 5 by 182
Rated 3.0 out of 5.0 by bigbad45 a little run down for the price
Room was a little run down, the shower curtain had some mildew and the light at the entry was detached form the ceiling. The cable for the tv just came through the wall with no outlet, and the shower drain was very slow, tub half filled during a shower.
The outside of the hotel needed some paint and tlc.
the restaurant "steak house" was really just bar food, very limited menu. The bar itself was good, and the bartender was very friendly.
Overall this was one of the most expensive holiday inns I have stayed in, and was in the worst condition.
June 28, 2015
Rated 1.0 out of 5.0 by Monchito7 There's better hotels for the same price
If a manger offers you "compensation for your troubles" you would expect something. If they don't follow through what does that say about management? We had our first family vacation at this outdated location, make sure you don't go by the pictures on their website use others to see more pictures instead so you can see how it really looks. Don't eat at the restaurant food is bad, old, not fresh, etc The place is quite dirty. Internet is sub par. I could go on but stay away from this property.
June 25, 2015
Rated 5.0 out of 5.0 by Jill 1954 relaxing and clean
very nice room, clean and quiet, the full restaurant breakfast was excellent and a nice change from the small breakfast bars of donuts and yogurt offered at other hotels
June 25, 2015
Rated 3.0 out of 5.0 by conb157 Good but could have been better.
We recently stayed for two nights to attend a wedding in Mashpee. It was ok until the AC unit started with a loud banging noise that sounded like it was going to blowup (twice). We turned it off and notified the front desk. A maintenance person came to our room and repaired the unit within an hour. We then had to get ready for the wedding. Also, our room cardkeys kept failing to let us enter the room, so we had to go back to the desk at least 3 times to get replacements. Aside from those incidents, we had a good stay and the area was convenient to stores, etc.
No restitution was made to us for the inconvenience. We didn't think that was "good customer relations". Not even a complimentary drink or breakfast was offered.
(the staff we spoke to were very nice through it all )
June 25, 2015
Rated 5.0 out of 5.0 by Handhequipment comfort and convenience
Great location, safe comfortable hotel.
Was under remodeling while there had no effect on stay.
June 17, 2015
Rated 2.0 out of 5.0 by Tim865 Falmouth
Not to IHG standards - This is an old Inn and is very non-descript. Overall not bad but again not up to my experience with IHG. definitely not worth the cost.
June 13, 2015
Rated 5.0 out of 5.0 by Slow Turtle Excellent sleeping experience and great room service!
As usual I enjoyed my stay even though it was very short this time. The pool and room service was great. My grand children had a ball ordering room service, having someone deliver it to them, and getting to sit on the bed and eat. No mess and no dishes to clean up. Just wipe your mouth and leave it. (smile)
I had to pry them away from the pool especially since they got to practice what they learned while taking swimming lessons.
June 12, 2015
Rated 4.0 out of 5.0 by Firedawg 57 Great Service
I enjoyed my stay, the staff were great. There was some noise during the day because they were renovating and upgrading the rooms but it was not a problem.
June 1, 2015