Rated 4.3 out of 5 by 114
Rated 5.0 out of 5.0 by Frequent Pleasure Tripper An excellent place to stay!
We stayed on a Sunday night and were greeted by a very pleasant receptionist. Our room could not have been better. We went out to dinner in the evening but our breakfast in the nice dinning room was very good and the staff also very pleasant. Our checkout was faultless. We defiantly will stay here again!
February 27, 2014
Rated 5.0 out of 5.0 by Carley82 Can't say a bad word
Stayed as a deal with pepper pig world and can't fault anything at all. Hotel was really nice and staff were very helpful and friendly. A visit from peppa pig at breakfast was a great bonus for my 3 year old. Very child/baby friendly.
February 26, 2014
Rated 5.0 out of 5.0 by Kanobes Fabulous staff - really friendly hotel
It was really nice to receive such a friendly greeting after a long drive with two children. The complimentary treats for myself and my children were a lovely touch. The following morning, the pancake machine was broken so the chef / waitress arranged for pancakes to be made for my children... Great service
February 26, 2014
Rated 3.0 out of 5.0 by TinternetDongler I think I must be staying at a different hotel
I've read a few reviews about this place, some telling of being greeted with a glass of champagne upon check-in, comfortable rooms and good food. Well, this has not been my experience. I had to check whether I was staying at the same hotel as these people. I have stayed here many times over the past couple of years, and while service in general has shown a marked improvement, it still falls short in many respects.
Firstly, I can't even bring myself to go into the restaurant any more, since the last few debacles. Don't get me wrong, the restaurant staff dealt with the issues very quickly and efficiently, but usually the reason I end up in a hotel restaurant is because I'm tired and I want convenience. The quality of the food in no way reflects the price, which is about the maximum that can be charged in a hotel of this standard.
The grill menu isn't terrible, but I've never received something quite as I ordered it. On the four occasions I can recall that I ordered steak, no single order came up the way I ordered it, and the steak was tough. A decent cut will set you back around £18 with a sauce. Not good. I sent one back the other week being so tough I could barely cut it (they don't even give you a steak knife), which was dealt with quite quickly, but considering the first one took about 20mins to arrive, and the second one arriving in another 15 minutes or so, I just choked the second one down despite it still being very tough as it was late and I was tired (oh, I was the only one in the restaurant by the time I'd finished).
The staff are friendly, and do deal with these problems quickly, but after a while that's not really the point.
Recently I ordered an extremely overpriced 'special' pasta dish in a tomato sauce. I'm pretty sure they put some oregano and garlic paste in half a can of Heinz Tomato sauce over a few frozen meatballs and some previously cooked pasta and bunged it in the microwave. Just shy of £15 for that. I would doubt if the raw ingredients exceeded £1 - certainly didn't taste like that. You'd seldom pay anything close to £15 even in a top class Italian restaurant for this sort of thing (or a nice, tasty version thereof).
The beds are hard, the pillows are cheap, uncomfortable (and usually hard). Linens of basic quality. The rooms are ok, but really could do with a bit of a refresh. There is very rarely an iron provided in the room, even though I believe this should be standard equipment for every room, especially for a business hotel. If you ask for an iron when the hotel is full, you have a 50/50 chance of getting one. They aren't steam irons either, even though you can get one from Asda for £5.
They seem to think it reasonable to charge you the equivalent of a months rent for an hour on the Internet (ok, I exaggerate but it is expensive). Considering you could go and buy a 3G dongle with a months worth of internet for around the same price, why would anyone ever bother? I'm pretty sure FREE internet access is standard these days, in almost every hotel and restaurant I visit aside from IHG.
I might sound exceedingly difficult to please, but these problems become exceedingly apparent after staying here more than a few nights, especially on business. It becomes annoying to stay here. I certainly do not look forward to it.
I've stayed here for the last three weeks, and still at reception I get the 'Have you stayed with us before?' line. "I was here last week!", is my reply. Even though I've probably racked up over 60 nights at this place over the years, no special treatment as I fell from Platinum to a bog standard IHG member again as I didn't spend the requisite million nights at IHG hotels last year. Mainly because I didn't want to, I might add.
I don't think I expect too much - a comfortable bed, a decent nights sleep, a good meal at night (which doesn't cost the earth) and a few amenities in the room. That's the stuff which makes business travel less tedious. I know, because most hotels these days get these things right!
February 25, 2014
Rated 5.0 out of 5.0 by Councillor Mike Hotel welcoming and room very comfortable and spacious
W have stayed at this hotel on a number of occasions and were pleased that our room this time was even more spacious and comfortable than usual. Breakfast, as always, was very enjoyable after an early swim in the very good pool. Our evening meal was enjoyable and the service good. Our son and his family live in Gosport and the hotel is conveniently placed for visiting them.
We will definitely continue to use the hotel in the future.
February 14, 2014
Rated 5.0 out of 5.0 by Jackie 0205 Great service, very relaxing stay
Liked the extra touches for guests, complimentry glass of wine on arrival, room service quoted 25 mins, only took 10 mins, food hot and actually very good, good gym and all staff very helpful and friendly :-)
February 12, 2014
Rated 4.0 out of 5.0 by Branston666 Good hotel
Good business hotel with Friendly service. Recommended
February 9, 2014
Rated 5.0 out of 5.0 by Branston666 Great service
All the staff are always polite and friendly. Nice friendly hotel.
January 27, 2014