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Rated 4.3 out of 5 by 183 reviewers.
Rated 1.0 out of 5.0 by Fine if you want to battle the wedding hordes for space and breakfast We were called in advance with a suggestion we would relocate to an alternative hotel in Portsmouth due to a system error on their part. When we asked for the extra fuel cost to be covered, we were told our room would be available after all. However, during our stay there were not one, but two wedding receptions. The communal areas were crammed full of people and noise and there was a long queue for breakfast. Once seated, the staff were inattentive and the debris from previous diners on the seating was left un-cleaned. The room was comfortable, but facing the main road, so we were aware of the traffic noise. Not recommended. September 12, 2014
Rated 2.0 out of 5.0 by Disappointed Bedroom and bathroom need refurbishment. No light bulb in bathroom. Cold water tap needs rewashering. Tiles coming from wall. Water damage to wall in bedroom behind wash basin. Security stay on window not fixed. Picture fixed to wall behind TV. At breakfast had to ask for bowls, butter, friut juice, friut and croissants. Dirty plates not cleared from tables. Toaster broken September 10, 2014
Rated 3.0 out of 5.0 by Excellent room comfortable bed Unfortunately we arrived with a wedding reception in full flow making the public rooms, bar and restaurant noisy and overcrowded. September 9, 2014
Rated 4.0 out of 5.0 by Adequate Business Hotel Friendly staff and good atmosphere made for a relaxing short stay on business. On the down side, I found the bed too hard and the value for money of the bar food was poor. Overall, though, a good location for my business and I would use again. September 9, 2014
Rated 2.0 out of 5.0 by Won't rush back A very disappointing visit. Arrived for check in and rooms not ready we arrived 20 minutes after check in time!! Told we need to come back but I advised this was not suitable due to plans we had made. After a long wait we were finally given rooms and the cleanliness was very poor. I would not expected to pull out a sofa bed which very small children are going to sleep on with raisins and THICK DUST underneath. I had to ask for fresh bedding for the sofa bed and pillow. The other room to our family booking had a crack in the sink which looked very old, breading ground for germs. I would not expect this at any hotel and especially a high chain like holiday inn. Family of four only left with two bath towels. September 3, 2014
Rated 5.0 out of 5.0 Bedroom staff Excellent staff deployed on cleaning the bedrooms, they took my grandchild's dirty clothes and washed them. September 3, 2014
Rated 5.0 out of 5.0 by A welcome retreat A welcome retreat due to consistently high standards. September 2, 2014
Rated 5.0 out of 5.0 by Great service, friendly staff , great for kids Stayed here for 3 nights. Staff were all super friendly and helpful - esp to our daughter (who is 18mths). Hotel was clean, food in restaurant cheaper than area we live in though typical hotel prices and good choice. Kids under 12 ate free and good choice.... Overall, was excellent and would stay again. Finally, Emily who worked the front of house for the restaurant was amazing.. Super professional, calm and helpful.... A credit to the Holiday Inn! August 30, 2014
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