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Rated 4.2 out of 5 by 190 reviewers.
Rated 2.0 out of 5.0 by Good Service Caroline on reception was very helpful in getting us a room with anearly check in. Danni and Charly both put themselves out to get our rooms ready. This individual service made the hotel a good place to visit. September 24, 2014
Rated 5.0 out of 5.0 by Great serive. Friendly staff Everything was well. Clean and friendly. Will go there again. September 19, 2014
Rated 5.0 out of 5.0 by excellent experience The hotel was very well presented with ample parking, the staff were most helpful and nothing that we asked for was to much trouble. The room was very clean and spacious. The bed was very comfortable and the linen was of a good standard. The bathroom was spacious and very clean the only thing missing was a toilet brush. There was a good time allotted to the meals times and the food was excellent and plentiful. Would definitely stay again. September 18, 2014
Rated 3.0 out of 5.0 by great staff shame about the room tatty room, no loo roll, safe didn't work not what I expect from a holiday inn I prefer a other chains with better beds September 17, 2014
Rated 3.0 out of 5.0 by H.I. Fareham Pretty average Holiday Inn (but better ones not far away with bigger rooms). Food/beverage a bit expensive, but keeps out most of the low-rent clientele I suppose. September 17, 2014
Rated 3.0 out of 5.0 by Disappointed We were given a warm welcome, for our three night stay, on arrival by the Reception Staff. I was given a chocolate bar (as I am a IHG member) but my husband wasn't which seemed rather mean as there was only the two of us and no biscuits were provided in the room! We had dinner at the Hotel on our first night which was delicious, however this was let down by the inefficiency of the staff and the very messy restaurant. Taking of orders were much delayed and the clearing of tables appeared non existent. The floor was extremely messy with food too. Not a good impression. The following morning at breakfast I spoke with the restaurant manager (who was not available on the previous night# and was informed that there was a staffing issue. As the service at breakfast that and the following morning was excellent along with the food, we decided that the first nights experience was a blip. However, on the third night when one of our group went to the bar for a drink #the rest of us had complimentary wine, thank you# he was totally ignored. A wedding was taking place #only two bar staff there#, and it appeared that the wedding guests were more important than the Hotel residents! Half of our party of six didn't have seats as the wedding guests had taken over the lounge area. Following discussions with the manager we left the Hotel and ate at a local Pub instead. The manager had arranged complimentary drinks for us on our return to the hotel that evening as an apology #thank you for that 'N', good management). The Hotel was well aware in advance that the wedding was taking place and also that it was fully booked with guests at the Hotel therefore why wasn't there more staff working and why wasn't a separate area made available for hotel only guests to relax and have a drink? Would I return? Yes if I knew that the Staff have been efficiently trained and there are more of them at peak times. If there is a large function taking over the lounge area then another room is made available for residents. We were told that many weddings and functions take place at this Hotel therefore why isn't there better management and planning for Hotel guests not involve in the events. With all the function rooms at this hotel it would probably be appreciated by many if you made one a Hotel residents lounge where they can relax! September 16, 2014
Rated 3.0 out of 5.0 by Poor room condition If you wish to endure torn armchairs, deeply stained carpets September 16, 2014
Rated 1.0 out of 5.0 by Fine if you want to battle the wedding hordes for space and breakfast We were called in advance with a suggestion we would relocate to an alternative hotel in Portsmouth due to a system error on their part. When we asked for the extra fuel cost to be covered, we were told our room would be available after all. However, during our stay there were not one, but two wedding receptions. The communal areas were crammed full of people and noise and there was a long queue for breakfast. Once seated, the staff were inattentive and the debris from previous diners on the seating was left un-cleaned. The room was comfortable, but facing the main road, so we were aware of the traffic noise. Not recommended. September 12, 2014
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