Rated 4.3 out of 5 by 371
Rated 5.0 out of 5.0 by gopherellen Best Holiday Inn around!
Every visit here is spot on, and when small errors occur they are dealt with graciously.
Superb staff across the whole hotel, in particular the mature lady on reception who we have seen here for several years. She works LONG days and always greets every single person through the front doors with a lovely smile and happy greeting no matter how tired she must really be!
She's ultra efficient and even had our new room keys ready when our stay went from our booked rate to a reward night so we weren't locked out!
What a star to ensure such attention to detail.
Thanks to all at the hotel for another great stay. See you next time!
August 28, 2015
Rated 5.0 out of 5.0 by gopherellen Yet again a tot notch place to stay with great staff
What a relief to come back to this consistently excellent Holiday Inn Hotel. One where they value every great, take the time to enquire about well being (& seem to genuinely mean it) and go that extra mile for their customers. Several of the other ones we use could learn a thing or two or more from the team here!
Clean room, superb receptionist (A lady is her mid 40's with short hair who remembers us each time - she really is a gem and makes this hotel stand out. I feel terrible I can't recall her name but I think it is Karen?) Great bar staff and superb breakfast selection and helpful staff.
We had a room in a quiet location so had a great nights sleep and our family joined us in the restaurant for a meal one evening which was nice.
We stayed here at Christmas and were blown away by the christmas morning stocking on our door! This time they had a Hawaii cart set up near reception with drinks, sweets and nibbles for guests and children.
Please someone at HQ use this hotel to role model to the lesser level franchaises out there as this should be your benchmark for standards.
August 28, 2015
Rated 4.0 out of 5.0 by Jazzyal Great caring staff, well equipped gym
I stay at this Holiday Inn quite a bit and the staff are always courteous and attentive to my needs. Food is good and I can more often than not get a seat in the bar to take in sports while eating.
I am using the health club more now and this is well equipped and not too busy. Also good staff in here.
Altogether a very good example of Holiday Inn hospitality.
August 27, 2015