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Rated 3.8 out of 5 by 242 reviewers.
Rated 2.0 out of 5.0 by Lack of Costumer Service Our Debit Card was given to a random stranger from the pool area bar staff!!! Follow up was requested and nothing was received. No manager in position the following business day upon check out or current manger on duty that night even when requested repeatedly followed up with us . So our entire financial well-being was breeched along with no empathy or any straight forward costumer service initiated whatsoever. I highly recommend going elsewhere since staff simply refused to make things right & communicate anything to us which is extremely not courteous & is very unprofessional. If anything a police report should have been filed by us on behalf of the negligence of their staff. September 8, 2014
Rated 5.0 out of 5.0 by My Favorite stay Fargo Holiday Inn - Always a great place to stay. I look forward to my stay at Holiday Inn in Fargo. The hotel staff, and restaurant (great food), always exceed my expectations. As a weekly traveler, I highly recommend this hotel. Thanks Holiday Inn Fargo, for another great two night stay. Well done. September 8, 2014
Rated 5.0 out of 5.0 by Great but pool too small The overall hotel was fabulous however the pool area is really only for small kids (12 and under). Not for adults or older kids. Someone always poops in the pool and it has to be shocked and closed for an hour or two. Menu in restaurant changed up and it's wonderful!!! Great staff. September 4, 2014
Rated 2.0 out of 5.0 by Accounting issues My husband works for BNSF and we went for a mini vacation. We choose this holiday inn because of the indoor water park (which my kids loved). We had issues after we checked out. They never swiped my husbands card upon check in (even though he gave it to them) and after we checked out their accounting department tried to charge BNSF for our stay! I dont know who in their right mind would try and charge a company for a personal stay. Its not like he used his corporate card . Then they ended charged the card we had made the reservation with two days AFTER we checked out. When my husband spoke with the Manager about the huge mix up they were only able to give us points on the rewards program. Saying that they were busy and blah blah blah when there was 4-5 desk clerks on Sunday morning. Terrible management and accounting department. I use to work in Holiday Inns and never had this much of a delay or mix up. To prevent any future issues we will not be returning to this hotel. September 4, 2014
Rated 3.0 out of 5.0 by Not as good as Holiday Inns usually are On my next trip to Fargo I will stay somewhere else. It may be another IHG property, but it won't be this one. September 3, 2014
Rated 2.0 out of 5.0 by Why breakfast is not included with the room? Check-in was Ok, and the reception staff have been pleasant. One morning around 10:45 AM my son went to get breakfast at the restaurant and a middle aged service lady gave him lunch menu instead of breakfast menu. When I got there I asked the lady why there is no breakfast, she replied it is lunch time so breakfast will not be served. While I was there I saw some customers being served breakfast. We did not want to eat lunch that early so we have to go to the nearby mall to get light breakfast like meal. If breakfast is served between the hours of 6:00 and 11:00 AM, then I believe we should have been served breakfast at 10:45AM. I am not sure why this lady did not want to serve us breakfast. I can only speculate!!!! September 2, 2014
Rated 5.0 out of 5.0 by Great place to stay They have got it down. They do it right. The room was nice and comfortable. The customer care is just what it should be. September 2, 2014
Rated 2.0 out of 5.0 by Weary Hotel Weary, worn, tired, dated hotel. Excruciating wifi. Friendly staff. Better Fargo options. August 29, 2014
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