Rated 3.6 out of 5 by 136
Rated 3.0 out of 5.0 by briwin overall experience
We have been staying at the Holiday inn in Fargo for many years.
Basically, we enjoy our stay there, but this last stay we had some negative issues.
1. Although the pool has been upgraded, we found it overcrowded to the point that we could not get into the hot tub, and the pool itself was very crowded for our two families. We feel that we are paying a premium to stay at the Holiday Inn because of the pool area , which is ok with us as long as the pool is available.We found that there weren't a lot of adults and kids with wristbands on when it was busy Saturday and Sunday. Maybe some of these people were freeloaders. Security should do hourly walkthroughs/checks re wristbands.We also felt that the pool water was very cold on our last day there Monday.
2. Although the room we stayed in was clean..they need upgrades
for the price of them.Other hotels in the area are available for about
$85 a nite. We realize the Holiday Inn has a much better ambiance
with the pool area, eating area, and bar but is it worth $40 more a nite especially since we only use those facilities at night basically?
October 3, 2013
Rated 2.0 out of 5.0 by heartravel Ok if just for Kids
Stayed with my husband and 6 yr old pool side. Very loud pool area and also from the hall. Not the place to stay if you need quite to sleep. Bathrooms are extremely small and had a plugged dirty tub that never was fixed.
Good for kids.
October 3, 2013
Rated 2.0 out of 5.0 by TB21 Pizza delivery rate?
Stayed for entire week with what was described as "pizza delivery rate" only to be told it would be over $5 delivery charge to bring to my room, which seemed like a mile away from restaurant.
Facility is very dated and needs renovation,halls were very warm, pizza was "domino's express" almost unedible.
Will stay at the HI express next time.
September 22, 2013
Rated 2.0 out of 5.0 by ketonki Fargo-Holiday Inn
Stale room-the carpet stinks- room 425. Preferential treatment given to other guest even though that I was a rewards member. More than $20 x days worth of breakfast coupon was given to another guest (incidentally we were from the same company and rewards member) . I thought it was so unfair that I wasn't given the same. Poor hotel.
September 22, 2013
Rated 4.0 out of 5.0 by 53Bob53 Week End Trip
Only problem we had was under the the toilet seat there was dry urine spots after the cleaners had just made our room available. I did not notify the front desk rather grabbed the cleaner from the next room to come back and clean it properly.
September 21, 2013
Rated 5.0 out of 5.0 by SIVLE Stay in Fargo
From first contact via phone to reserve a room until my checkout I was VERY impressed with the staff - always friendly, helpful and pleasant. Was pleasantly surprised when I was registering that the hotel provided a Bereavement Rate for those attending a funeral. Front desk staff in particular was exceptional. Throughout my stay the actions of the staff continually reminded me that I was a valued customer. Room was clean and comfortable and provided me a place to relax. All in all a VERY PLEASANT experience.
September 13, 2013
Rated 5.0 out of 5.0 by Darci38 A fantastic stay!
I took my 3 & 4 year old daughters and our 87 year old grandma to Fargo for a little shopping and relaxation. The Holiday Inn was perfect! We were poolside and it was wonderful! The girls loved the pool, many hours spent swimming and it was fantastic we could eat near the pool with food delivered right to us. Almost all our meals were in the hotel as kids eat free and with the wide age of us everyone could get a meal they enjoyed.
I was very impressed with the care taken with the hotel. Staff was always working hard at maintenance and cleaning, never saw anyone sitting around. All the staff was very friendly and helpful. I was very impressed to see a staff member cleaning the baseboards on her knees, that is attention to detail. Very well managed staff!
Only complaint was the bathrooms were a tad small but it's an older hotel that has been remodeled very nice so they can't change that now.
I would recommend this hotel to any family with younger children. A fantastic stay!
September 8, 2013
Rated 5.0 out of 5.0 by Pipi beds were comfortable and great staff
Staff at the holiday inn were very helpful and friendly, especially the restaurant staff. Rooms were clean and beds very comfortable
September 5, 2013
Rated 5.0 out of 5.0 by DougSammie09 Just a Leisure Day for the Family
We enjoyed our experience so much thats why we came back!! even on a holiday weekend and it was jam packed in there we still had a great experience!! Very relaxed and enjoyed our stay! the kids love the pool and the staff were there when the pool was full and watching to make sure kids were not being rude and out of control. good to see some staff in the pool area. Much needed and appreciated..
September 5, 2013
Rated 5.0 out of 5.0 by roadwarroir Pleasant
Good food, clean rooms and there is a pool with an arcade. Next door is a Japanese restaurant and across the street is a mall. Also, the Hotel is located just off the interstate.
It is a great location.
September 2, 2013
Rated 4.0 out of 5.0 by Chooksie ADJOINING ROOMS
For my next stay, I would request a room without the door to an adjoining room. We could clearly hear the people next door through the door.
August 29, 2013
Rated 4.0 out of 5.0 by LakevilleVisitor Long long hallways
Super long hallway to room! Would have requested something closer if I'd know, we had someone that was injured and on crutches, so not good. Room comfortable. Stayed for a wedding and food was fabulous.
August 28, 2013
Rated 3.0 out of 5.0 by Montygirl Overall average
Check-in lady was not that nice or helpful. The room smelled like smoke. Other than that it was a nice hotel and the rooms look like nice.
August 27, 2013
Rated 2.0 out of 5.0 by JosephB Nasty
Stayed in room 228 and the room was nasty. The carpet had a black sticky sheen to it. It's pretty bad when you can't take your shoes off because it feels like you're walking on fly paper. I took a damp cloth and wiped the carpet and it was black. Like I said, nasty. I've always tried to stay at IHG hotels because of brand consistency. That's just not the case now.
August 26, 2013
Rated 4.0 out of 5.0 by ronessa great pool and service
we stayed two nights and it was great close to everything walking distance.My kids loved the waterpark and the rooms was nice also the food was good will stay here again
August 26, 2013
Rated 4.0 out of 5.0 by pwuensch Business travel
Overall unremarkable, that's not a bad thing as there were no surprises. The facility itself is a bit odd with the tower rooms being so far from the lobby. The walk to the elevators is something else. People were great.
August 24, 2013
Rated 5.0 out of 5.0 by Trisha4418 Very Clean, Newly Renovated, Great Staff
I recently stayed at the Holiday Inn Fargo with my 9 year old, and her grandma. The staff was very friendly and eager to help. The hotel was spotless. I was surprised when I was told the hotel was not brand new, just newly renovated, as we thought it was a brand new hotel. The pool area is amazing for kids, my daughter had a blast. The only down side was the "code brown" in the pool. However staff quietly went to everyone seated around the pool and asked that we remove our kids from the pool as there was a "code brown", they were very discrete and handled it very well. They had the pool cleaned and running in about 1.5 hrs. I imagine that there are a lot of hotels out there that just wouldn't care and ignore the problem. The food was great. It has been a long time since I have been in a hotel where staff has been that friendly and helpful. The location being across the street from the West Acres Mall was a bonus. Unfortunately, Fargo doesn't seem to be very pedestrian friendly. But we were given the option of having the hotel driver take us anywhere we wanted to go!
August 21, 2013
Rated 3.0 out of 5.0 by Mkls Not room 121
There is a large generator right outside the window to this room. It starts up every hour, it sounds like a garbage truck. Air conditioner does not drown it out. If you are given this room, ask for another. I would have called to get another room, but it was after midnight when I got back to my room, & didn't want to worry the rest of the people in our party when I wasn't in my room the next morning. Ear plugs would have been nice. Have stayed here in the past & enjoyed it very much, not this room!
August 21, 2013
Rated 2.0 out of 5.0 by MT1982 Would Not Reccomend.
The rooms were stinky. Like they were just smoked in. The air was really muggy. Which made the sheets feel gross. The bathrooms were super small. I wish they would do a remodel. I would not stay there again for what they charge and what you get. No way! Way too expensive for what you get. The rest of my family that stayed that weekend there felt the same way.
August 21, 2013
Rated 4.0 out of 5.0 by Monster1 Fix the Pool Filter/Cleaner
We were very happy with everything at this hotel, except...The pool was not clean, to the point of having hairballs in the corners and on the deck. I don't know if the filtration system wasn't working or what, but dirt and hair had rolled into balls along the edge at the bottom of the pool.
August 21, 2013
Rated 3.0 out of 5.0 by mikito comfortable bed and sofa bed and clean room.
The room was comfortable but lacked a fridge and microwave. We were checked in by the assistent manager who failed to tell us about the wrist bands for the pool and the ticket needed for the kids eats free promo. We also were not told about getting a fridge and microwave wheeled into our room, a definite drawback. Other wise the pool was great for my daughter and we had a good nights sleep.
August 19, 2013
Rated 5.0 out of 5.0 by Spock0Matic Awesome pool area!
We only stayed 1 night but enjoyed the pool area a lot! Room was okay and comfortable. The bathroom was small but we had a very great night.
August 18, 2013
Rated 4.0 out of 5.0 by smak overall a good stay
The pool area needs clocks so parents can regulate the time better. Kids eat free with paid adult, but it has to be in the restaurant. We would have liked to eat in the pool area so kids could swim while we finished. taking them in the restaurant was painful when they want to swim. restaurant was also really slow with only 2 or 3 tables in use. food was good and reasonably priced. beds were fair and room was great. easy access to the rooms was also a plus.
August 16, 2013
Rated 4.0 out of 5.0 by Steelers16 Good quality for the price
The staff was polite, professional and helpful. Rooms were clean, comfortable bed, and having a fridge, microwave and flat-screen TV are nice amenities. The only part of my stay that I was disappointed with is the lack of a continental breakfast, however there is a restaurant right off the lobby.
August 15, 2013
Rated 2.0 out of 5.0 by herroktoberfest Musty Odor
Musty odor in room. Water seeping up through floor soaked anything left on it.
August 13, 2013
Rated 5.0 out of 5.0 by Jim68 Good price and quiet
I have stayed in a lot of holiday inns and this was a good place to stay good price and clean.
August 8, 2013
Rated 3.0 out of 5.0 by poolparty Poor pool restrictions/lack of info reserving online
I recently had a kids pool party here. It did not give any stipulations about the pool when I reserved the room online. It turns out you only get 4 wristbands per room reservation and each child MUST have a wristband to play in the pool. When I informed the front desk that I had more than 4 kids coming to swim, they told me there was nothing they could do about it and that the kids would have to swap out the wristbands so only 4 could swim at a time. I offered to pay for a few extra wristbands and they said absolutely not. I have had several pool parties in the past at different hotels and have never been restricted on the number of children allowed to swim at once. If this is the case for a hotel, it should clearly state this BEFORE you reserve the room online. I will be taking my business elsewhere in the future.
August 8, 2013
Rated 1.0 out of 5.0 by Josh12345 Worst Hotel Experience of My Life
When we checked in the first thing we noticed was the smell. It smelled like our wing was the smoking section for years and they were trying to get rid of it.
Secondly we opened the door and everything in our room was extremely old. It looked like it had not been updated in years. For the amount we paid we at least expected a fridge in our room. Nope.
Ok, we can deal with that, so we decided to go to the pool with our kids. The pool area was so packed you could not get in the hot-tub and the wait to go down the slides in the pool was ridiculous. Nice pool but needs to be bigger to accommodate that many rooms.
Went back to the room around 10pm & turned on the AC, it was extremely loud but we dealt with it and went to bed...well, we were put in a room near the ice machine so from about 10pm-12am every time someone filled ice we got woken up.
12am-2am-The people in the room next to us came back from the pool, the walls were paper thin we could hear every word they said and they weren't even being loud. Stayed up to listen to them until they went to bed.
2am-3am-We were stuck in room 408, right next to the maintenance room. Something started in that room that was so loud it sounded like a train was coming through our room. Why you would put a family with 2 kids under 5 yrs old in the that room is unbelievable. No one in our room slept at all.
2:30am I go to the front desk to make them aware of the situation, I am told I will get a full refund for that night and the next night I was supposed to stay there, which I told her there was no way I was staying there.
Next Day- My wife speaks to the manager when we check out and again I am ensured I will get a full refund but since I booked through a third party it will take a while to get my refund.
I am still waiting to see if I actually get my money back for this horrible experience.
Unfortunately I will NEVER stay at the Holiday Inn in Fargo, ND EVER again and will consider every other hotel before I stay at a Holiday Inn anywhere else.
August 6, 2013
Rated 5.0 out of 5.0 by Dort Love This Hotel
Staff are just wonderful on their ability to make a person feel right at home. Rooms are always super clean and the cleaning staff are most helpful.
I stay at this hotel 4 times a year and alwys have a good experience.
Restaraunt has huge portions, for all meals.
August 2, 2013
Rated 3.0 out of 5.0 by Jay12345 Decent rooms and great food!!
Hotel was decent. I had a room close to the pool, so it was tough trying to sleep with all of the hallway traffic.
Hotel restaurant was fantastic!! A little on the pricey side, but worth it.
July 30, 2013