Rated 3.6 out of 5 by 117
Rated 4.0 out of 5.0 by Nikkers87 Great service, friendly staff, thin walls
The staff were great! The property was nice. Room was clean.
But the walls were very thin. There was a group of kids next to us and we could hear everything, didn't make for a restful night.
December 11, 2013
Rated 1.0 out of 5.0 by NDSU337 Pool was too cold!
The main reason we stayed was because the website said it was recently renovated including Ship Wreck Bay. Not so, I didn't see anything new. The second reason we stayed was so our 3 kids could swim in the pool area the water was sooooo cold the kids were not enjoying themselves the way they should have. I complained to the pool staff twice and all I got was "Yeah…we've been having some problems and we are working on it." Yeah right. We won't stay again!
December 4, 2013
Rated 5.0 out of 5.0 by TurkeyDayStay Thanksgiving Stay
I needed to get a room the week of Thanksgiving and did some research of local hotels. This one was the best price with availability. I was pleasantly surprised since it directly across from the mall and it was for a stay over "black friday."
Upon checking in the staff were extremely friendly and let us choose from the available rooms where we would like to be (what floor, tower etc.) and even suggested the ones that were recently remodeled! When we ran into staff in the elevator they were very friendly and made conversation.
We had wanted to spend some time in the hot tub but since it was VERY busy due to the number of families staying at the hotel and to be expected in a location that has a pirate ship in the pool! :)
Unfortunately on the first night we were next to a room of "black friday" shoppers who we learned a lot about due to being able to hear her entire conversation on the phone through the adjoining door. If you were a family wanting to have the adjoining rooms it probably would be good but it was a little annoying that there was not sound barrier between the doors.
The rooms were beautiful and clean. I discovered upon going to bed that they have different styles of pillows and didn't discover until the next day that they had other styles available upon request which seems a very nice amenity for those who need a different pillow firmness.
On the last night I called down to ask for an extended checkout and apparently you need to be a "member" to do that and when I said I was not she asked if I would like to be and when I said sure she said ok I will get that taken care of and you now have an extended checkout (all the time only going off knowing what room I called from). Very efficient and courthouse experience while not being pushy.
I would recommend this hotel for any stay, even over a holiday!
December 4, 2013
Rated 5.0 out of 5.0 by surgerygl Great pillows
The room was comfortable. Having a fridge and. Microwave is a real plus.
November 26, 2013
Rated 1.0 out of 5.0 by Travler01 Room Service
We got back to our room late and nothing was done. Room service forgot to clean our room. When I called the front desk and asked if they could give me some extra points or something for the inconvenience I was told no. They said they could try and send someone up to clean the room. I said we did not want to wait and to forget about it. Very unhelpful. They must get lots of customers and don't care if you come back to stay or not because that was the feeling I got when I called the front desk. Disappointing.
November 13, 2013
Rated 4.0 out of 5.0 by Galaxyhitchhiker IHG platinum for years.
The resturaunt is open late so a hot dinner can be had by those that show up after 8 or 9. I had a hot beef sandwich and went to bed. The bed was comfortable and had nice linens. I've stayed here a few times and keep coming back. There is a holiday inn express in the parking lot, but in the cold weather I would rather stay indoors to walk to dinner. I would recommend the hotel. BTW platinum members get full size candy bars or jerky and water at check in.
November 11, 2013
Rated 4.0 out of 5.0 by Carriexx Great Location
We had our 2 year old grandson with us for an overnight stay. We purposely booked this hotel for the pool area. We loved that the kids section was separated from the deeper water. However, we couldn't even use the pool, the water was so cold! There were younger children shivering and shaking, and the hot tub was FULL, the entire stay, with older children trying to warm up. A couple of our family members went to the hot tub at 10:00 pm only to find it full of kids then too. The restaurant was good, however there were 6 adults and a child, we would have just preferred a continental breakfast. It was nice having all the amenities the hotel offered, even if we didn't utilize them this trip. The rooms were fine, we had 3 rooms, each with king beds and sofa sleepers. The beds were not very soft, but had nice pillows. When we booked the rooms, we requested adjoining and upon arrival we couldn't get them. However we were able to get 3 rooms right next to each other so it worked out fine. For the price we would have liked to have had a mini-fridge to keep items cold, especially traveling with a toddler and his milk and snacks.
November 6, 2013
Rated 4.0 out of 5.0 by furso Great rooms and comfortable
Room was great and clean. Will stay again the only issue was the shower would not drain quick enough and water would backup in the bath tub. Also it takes a while for hot water to come in for a shower during the mornings cant say if the same happens throughout the day.
November 6, 2013