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Rated 4.1 out of 5 by 96 reviewers.
Rated 3.0 out of 5.0 by Average; Poor pillows; Great service Great service at front desk and housekeeping. Breakfast buffet was average. Pillows were uncomfortable. Surface of room accessories were dirty: plastic tissue holder/ soap dish/ remotes/ clock, etc Efficient check in / check out September 18, 2014
Rated 5.0 out of 5.0 by Great location! This is a nice hotel, clean and comfortable. Staff is friendly and caring. September 17, 2014
Rated 5.0 out of 5.0 by A great place to stay What a great place to stay. We were in town for the Tiger's game. Saw Cabbera hit 2 home runs and Martinez hit 1. I would highly recommend this hotel, staff are so nice, and helpful and very hard working. Rooms are clean, spacious, bed very comfortable. We liked the fridge in the room, again very helpful! September 11, 2014
Rated 5.0 out of 5.0 friendly staff The hotel and staff were great. The mattress was awful. September 11, 2014
Rated 2.0 out of 5.0 by Disappointing We specifically chose the Holiday Inn in Farmington Hills, MI because of the consistant good service I usually receive at Holiday Inn. This was not the case at this property. The restaurant closed over 30 min (9:30 instead of 10 pm) early because it was slow, despite the several customers in the Bar/restaurant. The bar in turn then decided to close an hour early(10 pm instead of 11 pm) also. The closing was stated to be because the manager said they had low occupancy. Later found out no manager for the bar/restaurant waseven there. The air conditioning smelled of mold and mildew so bad we had to turn it off and open the window just to breathe. The two of us both woke up in the morning stuffy and congested. The mattress clearly had not been changed in some time and was very uncomfortable. I also found a shaver cover on the couch - yuck. The front desk staff was very friendly and helpful however. I personally do not recommend this hotel to any business or leisure travelers. September 8, 2014
Rated 5.0 out of 5.0 by Fantastic pillows My Husband and I spent the weekend at the Farmington Hills Holiday Inn and Suites. Our room was very clean and comfortable. I especially loved the pillows! We had 2 great nights of sleep. I will recommend this location to all of my friends. September 6, 2014
Rated 3.0 out of 5.0 by Well I've stayed her previously and it is a nice hotel the front desk staff is awesome on check out he did what he could to help with my rate issue. There is a disconnect about policy between shifts on how to handle issues but not to big of a deal. The staff lost my reservation twice and changed my rate twice that's one of the reasons I left early. The bathrooms have to be serviced better the floor smelled of urine and the showers are way too small for a larger person. The room service is decent when available but don't go out and have a good time on the weekend and expect to stay in and order room service the hours are terrible. Early breakfast with a cutoff before 11am and then no service till 5pm. No lunch or late breakfast hours. On the weekends room service should be extended to accommodate leisure stays. No sleeping in and vegging out at this hotel. The overall experience for what it is was good but improvement is a must. I was disappointed on the rate hikes and lack of ability to fix my increases due to staff error but they did try to help me at least and that counts for something. Josh or Jason at nights was awesome first stay needed plug he dug through found one and ran it to my room. Second stay WiFi kept going out he did what he could and was very accommodating to help me with issue. Checkout rep was courteous and we the one that helped me fix some of my rate. I was very appreciative of him. If your gonna stay in this area this hotel will meet your needs, exceed them ummmmm not right now but the staff will help you within their powers... September 2, 2014
Rated 4.0 out of 5.0 by Great solution for business trip I have seen the improvements resulting from previous feedback that I provided to the location management staff. This is encouraging and it demonstrates that they truly do take customer satisfaction serious. I love the two room suite as it provides me a place to work and relax separate from the area in which I sleep which is highly recommended by all medical groups. I was definitely rested and ready for work the next day. September 2, 2014
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