Rated 4.1 out of 5 by 115
Rated 5.0 out of 5.0 by TJN011 Modern clean facility
Staff was friendly and helpful. Most of our activities were off-property but we felt safe and comfortable when we returned at the end of the day. I recommend this facility.
August 2, 2014
Rated 5.0 out of 5.0 by unhappy traveler27 Nice pool area
Overall, nice place to stay. Bathroom was very small and needed to be cleaned a bit more in the crevices. But everyone I came in contact with was very nice and pleasant. If in the area again, I would stay here again. The pool was nice and hot tub was actually hot! Very nice.
On a separate note, which has nothing to do with the hotel but for some odd reason my "name" is unhappy traveler? Nope, not me!
August 1, 2014
Rated 5.0 out of 5.0 by 8458 Amazing staff
Although I usually try to book at Holiday Inns while travelling I did not make this reservation. The person responsible for this failed to make arrangements. When checking in I was informed that I did not have a room on a sold out night.Short story, Randy on afternoons worked magic and went beyond to resolve the situation and ultimately provide me with a room. Very impressive. Fabulous company representative.
July 18, 2014
Rated 4.0 out of 5.0 by B Little Great Place
Family came for the Forth weekend and it was just what we needed. Close location to the highway and quick bites to eat, comfy room, and quiet hotel overall. Pool was great for the kids and TV worked perfect.
July 16, 2014
Rated 5.0 out of 5.0 by Samia Excellent Staff and very pleasant stay
The staff made an excellent impression on us, excellent front desk gentleman who was very helpful, excellent waitress in the breakfast room and every one was very nice. the room was actually large and has separate sitting area. Loved the stay, the pillows could have been little better but you cannot accommodate every thing for everyone.
July 5, 2014
Rated 5.0 out of 5.0 by jtully Great Beds quiet central air
Can't find a better place, Breakfast buffet is awesome.
The staff is great and the rooms are all suites with 2 rooms separated by a full bathroom. Each room has it's own flat screen TV. The pillow top beds are comfortable and the pillows are labled soft and firm
July 1, 2014
Rated 5.0 out of 5.0 by Emanuel 23rd Excellent Stay
I was impressed with the hotel. I'm so impressed with the gentleman who greeted me at check-in, I would hire him away to work for me in any capacity. An absolute professional.
June 30, 2014
Rated 5.0 out of 5.0 by Keris reasonable pricing
A nice place to stay for a short trip. The room was comfortable and very clean. The staff was really nice and polite. Just wish that they had a continental breakfast.
June 30, 2014
Rated 2.0 out of 5.0 by kirk0827 These people don't care about providing good service.
This had to be the most unfriendly hotel I've ever stayed in. Will not stay again. Front desk staff very unfriendly.
No concept of good customer service. Take it or leave it attitude.
Gave me a room with no shower curtain. Didn't notice when bathroom door was open. Closed door to take shower and noticed no curtain. Took shower any way. Mentioned it to staff as I was leaving for the day. Offered no apologizes or solution. No manager on duty during weekday morning.
June 19, 2014
Rated 4.0 out of 5.0 by Defan Farmington holiday Inn
Great hotel, great location with access to just about everything. Staff were eager to help with anything you might need. The only problem we had was a very loud wedding party that hung out in hallway until the wee hours. The breakfast is just ok, never changed in three mornings.
I would have no problem staying here again!
June 18, 2014
Rated 4.0 out of 5.0 by iiidees Attentive Staff
The Hotel was very comfortable and clean. the best part was the staff was always helpful and willing to go the extra mile to keep my stay enjoyable. Very friendly staff!!
June 18, 2014
Rated 1.0 out of 5.0 by praneeth assigned a room when someone was already in it
worst holidayinn experience ever.
1. room had already someone in it.
2. the final bill is miscalculated.
3.noise outside the room.
4. smoke smell on the 1st floor.
June 17, 2014
Rated 5.0 out of 5.0 by CLE121312 Always Accomodating
The entire staff at The Holiday Inn Novi on Grand River are always accommodating, friendly and willing to go the extra mile to ensure my stay is excellent. I travel a lot and have found a second home here. Great Job All!!! The ladies in the breakfast area deserve a special "Thank you". They always make me feel like I'm sitting down at the breakfast table with friends or family.
June 2, 2014
Rated 4.0 out of 5.0 by Nova68 Friendly Staff
Hotel Staff was very friendly
Rooms were clean
Restaurant staff was friendly
Food was acceptable
Bath tub drain slow
Local restaurants were hard to find.
Busy roads, hard to get out of parking lot
June 2, 2014
Rated 5.0 out of 5.0 by Pawawka Service
Our scrapbooking group has stayed at this motel for the last 3 years. Sometimes a problem comes up, but it is taken care of immediately and to our satisfaction. They take such good care of us, we don't want to stay anywhere else
May 14, 2014
Rated 4.0 out of 5.0 by RG_Traveler Rooms are a pleasant surprise
We were thrilled with the nicely appointed rooms, the lovely bathroom, the in-room facilities. The pillows weren't soft enough for me, but will probably do for most. The included breakfast buffet did not appeal to me at all, we ended up skipping it and eating elsewhere. Advice: pack a pillow, and eat out. Even with this in mind, it is a good hotel for the price, and the rooms were very nice.
May 7, 2014
Rated 5.0 out of 5.0 by Big Red Bear Excellent Experience
Excellent experience - from the moment you enter the grand lobby to the warm and friendly greeting from EVERY staff member leave a great reason to return. Add the value, location and amenities, it makes it easy to be away from home when I am here.
I am a frequent traveler and stay at properties around the country. I mostly stay at a Holiday when possible because the brand is reliable for an all around experience. This Holiday stands above the rest all around. Based on the inventory of my travel experience - A well deserved and under rated 5 stars!
Very Highly Recommended...
April 25, 2014
Rated 4.0 out of 5.0 by The Californians Good hotel for a family reunion
This hotel close to my daughter's house, and we stay here about once a year. This year her sister also came to visit, and the hotel was able to accommodate the family. The suite rooms always make it easier to settle in on these long visits. We also find them easier to use with the wheelchair. The rooms are always clean and well serviced. Since we come from a different time zone, the staff work with us to make a good cleaning schedule (we do like to sleep in#.
We love the restaurant staff! They remember us every time, and are always friendly and helpful. The restaurant has excellent seating to accommodate the wheelchair, and the buffet works for our morning needs. This time the desk staff gave use a big certificate to cover our long stay so we didn't need the daily stubs.
Only weird thing was a third floor accessible room for the first half of the stay. When the weather produced thunderstorms #again!) the elevators were not available, so they moved us back to the first floor.
April 20, 2014
Rated 5.0 out of 5.0 by widowwoman Kudos to you!
I called Holiday Inn when a storm knocked out the power to my home. They invited me to come before regular check-in time! The room was great. It was clean and quiet. The lobby is very inviting, and the staff was wonderful. I can't comment on the food, because I didn't eat there, but Holiday Inn will always be my first call when in that situation. Excellent all the way around. You guys could teach some other hotels about how to treat guests.
April 19, 2014
Rated 5.0 out of 5.0 by RicL Great Hotel
This hotel is great because of their excellent staff who are very helpful. Their bar and restaurant area is also very nice.
April 2, 2014
Rated 5.0 out of 5.0 by IrishAyes Great Staff and location
I was here on business and really enjoyed it. Every staff person I encountered was friendly and interested in making sure that my stay was the best possible. Mission accomplished!
March 31, 2014
Rated 3.0 out of 5.0 by Traveler 2 Breakfast
In my opinoin, breakfast is of poor quality. The food presentation and flavor was not good. Everything is garnished and has the flaovor of green onions and tomatoes. Even the hard boiled eggs. I have stayed in this motel for many years and the breakfast quality is going down. When you walk in the dinning area, you get approached by not a warm greeting, but do you have your breakfast voucher?
I would like to see this issue addressed.
March 20, 2014
Rated 2.0 out of 5.0 by chrisincanada All Good, Except...
Stayed here two separate nights in the same week. Accidentally left some items behind on the first stay, which have mysteriously disappeared. Of course shame on me for leaving them behind, but some responsibility on the hotels staff part to ensure lost items are kept safe would be nice. Called as soon as a realized, was told I would get a call back, never did. Called again on my way there for the second night and they still couldn't find it. I guess I will never see it again, and the cost to replace ended up being about a nights stay at this hotel. Might I suggest a tagging system for lost items that include room number and date, would be very easy to locate peoples items with there name and records on file.
All that said, everything else about the hotel was great. Breakfast in the morning was average, but not bad. I would stay again. I travel a lot and with that comes some wins and losses.
March 12, 2014
Rated 5.0 out of 5.0 by Melissa81 Best staff ever
This is by far one of the best hotels I've stayed in. Aside from being clean looking beautiful their staff is absolutely amazing. They we're very friendly and helpful with any concerns I had while staying with them. If your going to be in the area and need someplace to stay you can't go wrong choosing this hotel!!!!!!!
January 31, 2014
Rated 4.0 out of 5.0 by Favors Great Price
I got a lot for the money......I got a suite and typically I pay much more and the rooms were so nice and very clean. The staff was very friendly as well. I will be back again
December 30, 2013
Rated 1.0 out of 5.0 by Mark447 Room smelled and drains plugged
As a platinum member, I have experienced many HI's. This is one of the worst, especially for the rate charged. The room had a disgusting smell and both, sink and shower drains were plugged. Also carpit was dirty with caked mud. I will not stay there again.
November 24, 2013
Rated 5.0 out of 5.0 by Sallysue8164 Outstanding Experience from the hotel Staff to the overall experience
This was an AWESOME hotel from the check in experience to the beautiful room accommodations and restaurant experience. The staff at this hotel are exceptional and very welcoming and pleasant. I travel quite a bit for my company and this is one of the friendliest hotels and cleanest hotel I have encountered this past year. When I come to Detroit for business this will be my number one hotel and will book all my future stays there. I would welcome this property to all my fellow co-workers and family.
November 5, 2013
Rated 3.0 out of 5.0 by JenK0406 Good enough
This hotel was nice with friendly staff. We stayed for 5 nights while visiting relatives and our room was only cleaned 2 of the 5 nights which was annoying. We had our young children with us and were glad we stayed during a slow season because we had the pool and most of the floor we were on to ourselves. We got a great deal on our mini suite room and it met all our expectations for the most part. Overall good place for families, just wish the housekeeping service was better.
October 18, 2013
Rated 5.0 out of 5.0 by Lilbud Accomodations were excellent
Recently I traveled to Detroit, MI for my cousin's wedding from Mississippi. I stayed at the Holiday Inn-Farmington Hills, MI. I must say I enjoyed every moment of staying at this hotel. The cleanliness of the facilities, the comfort of the rooms and the overall ambiance were exquisite. I would recommend this hotel to anyone. Again I really enjoyed my stay at the hotel and will return.
October 16, 2013
Rated 5.0 out of 5.0 by RichD Really like this hotel
Staff is very friendly. Great lounge for drinks and food. I tend to work long hours and I can still get a great meal in the lounge till 10pm. Rooms are clean and quiet. Morning breakfast is tasty and has a great selection. Great way to start the day off.
October 8, 2013