Rated 4.2 out of 5 by 151
Rated 3.0 out of 5.0 by DaveyB74 Needs some work
Food for Room service was cold and orders were wrong. Room is comfy, but Internet is poor.
I hung up breakfast in bed sign at 2230 but nobody collected it so no breakfast delivered the following day.
Not a brilliant service overall, with some staff struggling to understand English.
December 5, 2013
Rated 4.0 out of 5.0 by Stace192 Great Service
Nice hotel and basic. Helpful staff. Bit expensive for a weekend when trying to have a cheap visit to see a Partner that lives in the area. Not far from North Camp train station and Farnborough shops.
December 3, 2013
Rated 3.0 out of 5.0 by FabulousMsEmma Average hotel for the area
I usually stay in another 4* hotel when staying in this area on business. But chose to stay here for a change.
By comparison, this hotel is more of a bog standard, general run of the mill hotel.
The staff where knowledgeable and courteous, and the bed was very comfortable. The room had electric heaters in, which wasnt the best, as i was concious to leave it on overnight and woke up very cold.
Room service was swift and acceptable, and the facilities in the room was as advertised.
Upon check out, i paid my bill, didnt look at is, and later that day was contacted to say they'd not taken enough off my card and could they debit the remaining amount. The receptionist was in training, and maybe i should have checked the amount, but i found this very frustrating.
I stay in Holiday Inn's most of my working week, and to date this is probably not as good as others i've stayed in, purely down to the after service and the fact the room wasnt heated.
There are better hotels within a 5 mile radius for the rate.
December 2, 2013
Rated 5.0 out of 5.0 by NorthKesteven Ideal for business - great service!
A quick 2 night business stay - excellent welcoming staff , friendly and helpful. Great facilituies, great location. Restaurant was good & meals enjoyable. - only downside was having to pay a fortune for the wi-fi access.
November 30, 2013
Rated 5.0 out of 5.0 by lp71 lovely hotel
stayed here for one night break. the hotel is great, especially the swimming pool and spa. kids loved it!
Dinner and breakfast was really nice. All staff were very friendly and welcoming.
November 27, 2013
Rated 4.0 out of 5.0 by DKST Pleasant stay
I was very comfortable in the room, comfortable bed, bit difficult to distinguish any difference between soft and firm pillows but not really a big issue. Shower flow a bit feeble but otherwise very good facilities in bathroom, which was clean and pleasant.Best thing about the room, which I was not expecting, was a little fridge (an empty minibar) and took up offer of small jug of fresh milk, which lasted me the 2 nights I was there and made settling down to watch TV with a proper tea or coffee so much nicer.
The staff on reception were excellent as were the waitresses in the dining room, all professional and courteous. I had a really delicious meal in the dining room with good service. Next evening had sandwiches by room service, the quality and presentation again was excellent but spoiled a bit by having to call twice and wait an hour for them to arrive - bit long when you're really hungry!
Noisy party downstairs on Saturday evening but overall very happy and would return and recommend.
November 26, 2013
Rated 4.0 out of 5.0 by Roni31 Friendly staff, nice hotel!
Our first experience of a Holiday Inn, and we were pleasantly surprised by the nice welcoming reception, bar area and clean comfortable rooms. The staff were friendly and there was the added bonus of mars bars in the room! Unfortunately however we were rudely awaken at 1:30am by the fire alarm going off. I was in a fit of panic imagining trying to get my children out of the burning building, and petrified of being left alone whilst my husband went to investigate. The alarm went off after 5 minutes, but then began to sound again and again!! It turned out to be a false alarm and had been set off by another guest breaking a break glass, we found out because my husband went to reception to make enquiries. I however could then not settle for the rest of the evening. A note of apology was left under our room door, but then was no mention of it by staff when we checked out. I felt as a gesture of good will we should have been offered a verbal apology at the very least and/or had some form of compensation for our unsettled night. As it is now all I will remember from my stay at Holiday Inn Farnborough is being woken by the fire alarm! :(
November 21, 2013
Rated 5.0 out of 5.0 by Pragyna28 Overall a very good experience--Amazing palce to stay
I was there for a about 13 days and it has been really very comfortable and good experience at HHI. The staff was courteous and helpful. My requirements were take care of and the service was up to the mark. The breakfast was really good and the menu also has a good variety. The Tuesday dinner buffet is an added advantage. The wifi conectivity is also great.The gym and the pool are is worth it too.
All in all a very good experience. Keep it up. Hope you continue to render these services in the smae manner.
November 19, 2013
Rated 2.0 out of 5.0 by creeses1999 Clean but not really as described
We picked this hotel because it had the spa facility and after a game of hockey we hoped to relax in the jacuzzi. Unfortunately it wasn't working. We also paid the extra to upgrade to an executive room thinking we would get a room like the one in the picture but instead we could a sofa which we didn't need. So for the 2 reasons we chose this hotel over the others in the area we were let down.
November 15, 2013
Rated 4.0 out of 5.0 by Susie65 Clean & Tidy
We had a very comfortable 2 nights at this hotel. The staff where all very welcoming & helpful & the room was clean & the bed very comfortable which is so important.
November 6, 2013
Rated 4.0 out of 5.0 by Tadfaster Dealt with missing reservation error very well
I arrived to check in in the evening to find my reservation was not there and the hotel was full. We could not work out where myservation had got to as the hotel had no record of the booking by my company but the front desk staff were very good and fortunately managed to find me a single room for the first night and made things very easy by moving the reservation to another larger room as planed for my second night and also moving my my luggage for me during the day whilst I was out. All very helpful in the end. A nice hotel with friendly staff. Bar service on teh first evening was a bit slow but other than that a good stay.
October 28, 2013
Rated 2.0 out of 5.0 by BigShootBob Hard to book, old facility, slow internet, great staff
Nothing more to say. Making a booking with this hotel was a real nightmare. The facility was old. Internet worked as slow as I never have experienced before. Only plus is a very supportive and kind staff, but with this location difficult to count on them to make a miracle.
October 27, 2013
Rated 3.0 out of 5.0 by LauraA OK
The hotel itself was fine, parking at the front of the hotel was an issue as there were a couple of parties on but lots of parking at the rear. The bar was ok, bar staff were pleasant. Room was miles along corridors, down side was we were put in a room with an interconnecting door to the next. No problem there! Apart from the dog in the room next to us, we could hear it sniffing at the door which wasn't great. Fortunately none of us are allergic to animals but we've never had this in any of the holiday inns before. The downside was at 7am when the owners decided to go for breakfast so doggy started crying at the door. Not good when all you want is a good nights sleep. Breakfast good but expensive. The lady on reception didn't ask how our stay was or even said goodbye. Price was good, not sure it was the best. Good job I love holiday inn so much!
October 22, 2013
Rated 5.0 out of 5.0 by FarnboroughExpat Holiday Inn Farnborough
Great atmosphere and staff. Always friendly and willing to help serve you. I highly recommend the hotel.
October 22, 2013
Rated 5.0 out of 5.0 by Cordy A great place to come back to after a busy day
This was our first time staying at a Holiday Inn and we were more than pleasantly surprised by the whole experience. On arrival, the staff were extremely attentive, our room was spotlessly clean and the room was very comfortable; we all slept well. We enjoyed a fantastic meal at the hotel on the Saturday evening and the staff were extremely attentive, especially to our son who just wanted to draw with the crayons kindly provided. Next morning, the choice at breakfast was amazing and we certainly ate more than we should have before hitting the road. For our weekend break, we certainly made the right choice and this was a great place to stay.
October 20, 2013
Rated 5.0 out of 5.0 by Convent75 What a great week-end
We had the best time here. This was my second visit and the first experience was hard to beat. The rooms were spacious and well equipped. The beds were comfortable and the staff were beyond helpful and kind. We very much enjoyed the spa facilities and the only little negative was that the pool/jacuzzi areas could do with a little TLC. But all in all, we would happily visit again in a heartbeat.
October 16, 2013
Rated 5.0 out of 5.0 by ReginaldX Clean hotel, excellent night's sleep, brilliant staff!
I must admit to booking this location based primarily on price. My room was spacious, really quiet and welcoming and loads of free car parking was available at the rear of the hotel. The layout of the place and general "vibe" was excellent. Really nice welcoming bar area, good breakfast and genuinely helpful staff. Definitely recommended.
October 16, 2013
Rated 2.0 out of 5.0 by JBJjjj Poor, tired rooms
As a platinum member I stay with holiday inn a lot. The farnborough hotel is really poor. Outdated rooms, uncomfortable beds, no lift, chipped paint and ripped wallpaper, the list goes on. This hotel is several levels below normal holiday inn standard.
October 14, 2013
Rated 4.0 out of 5.0 by Glenelg1 Recommend Holiday Inn Farnborough
I had a great stay at the Holiday Inn Farnborough. The atmosphere was good, rooms were good, and the staff exceptional. Many great staff that are always friendly, especially Mirka, Eleanore, Jao, Gatis, and Vici.
I enjoyed the atmosphere. Especially the children that were excited about going to Legoland.
Breakfasts are good, BUT overall food quality and taste is fair at best..
October 12, 2013
Rated 4.0 out of 5.0 by Glenelg1 Excellent Staff
I have enjoyed my many stays thus far at the Holiday Inn at Farnborough. The rooms have been good and a good atmosphere at the hotel. BUT the staff have been exceptional. Gatis who works in the bar area is always friendly, jovial, and always very professional.
My one complaint is that the food is expensive and not very good. I travel a lot and eat at many hotels. The food here is much below average quality.
October 12, 2013
Rated 2.0 out of 5.0 by shamus1 Inconsistancy
The previous night at a different IHG hotel we had a great experience, this hotel gave a totally different impression from the moment I approached reception and waited for the guy on reception to eventually tell his friend on the phone he had to go as a guest was waiting and he would call them back in two minutes. We booked a twin, and of course found ourselves in a double, and when I asked for a change ( again waiting for the same receptionist to come off the phone ) found ourselves after a hike into the far corner of the hotel in a basic room that had ( locked) patio doors and allowed the sweet sound of traffic in all night. I should have taken the complementary kitkat that was in the double room to fortify myself for the night.
to be fair on checking out a different receptionist was on duty and they offered a swifter more friendly service
October 9, 2013
Rated 2.0 out of 5.0 by Mactheref Poor Hygiene
The room was fine, but the toilet needed a right good clean. The pan was clean only to the start of the U bend but if you looked into the pan as you walked into the toilet you could see where the cleaning had stopped. I was never told about the swimming pool or sauna/leisure area even although I arrived about 3.00pm.
Food was excellent just a pity about the cleaning and not being informed of the leisure facilities, if that had been ok my rating would have went up to good.
October 8, 2013
Rated 2.0 out of 5.0 by Moby79 Stay at Farnborough
I checked into the hotel 27/09/13 to 29/09/13 and was greeted by a polite receptionist whom gave recognition to being a PCR member.
I did pre-booked an upgrade and late check out from the two I only received a late check out for 2 PM which was excellent for a late check out. Free on site parking also.
I was not happy to be informed I have been upgraded to a Executive Suite and upon entering the room it was a family room for 3-4 people and a cot set up. I contacted the reception by phone to be informed it is definitely a Executive room, this was obviously not the case and a simple explanation that this type of room is not available would do than lie. I have previously stayed in an Executive Suite to know.
Main Room itself was clean and plenty of complimentary toiletries available and usual water and chocolates for being a PCR member. Bathroom had hairs on the floor and bath itself was worn making it look dirty and few red stains on the shower curtain.
No fuss was created as the hotel seemed very busy due to a wedding and doubt very much an exchange was available.
location is good as by main road but slightly set back so no noise from the outside, although noise defiantly from the corridors or rooms above which did leave me restless on both nights.
Not sure what to make of the hotel as yet, although staff polite but lack of service to what I required and noise from above did not help.
October 7, 2013
Rated 3.0 out of 5.0 by Vivivi Noise!!!!!!
Really expensive,really noisy!!!!no bénéfite as a platinium member.
October 7, 2013
Rated 5.0 out of 5.0 by Ovine1953 Great hotel
We had an overnight stay on our outward journey to oz. our room was very nice, it was clean, comfortable and well furnished. The bed was very comfortable and with a choice of pillows, soft to firm it meant we slept well before our long journey.
October 2, 2013
Rated 4.0 out of 5.0 by Fiona59 Friendly hotel close to M3
I was looking for a hotel fairly close to Aldershot and the M3 that would accept dogs.
I stayed here with my daughter and the dog!
Staff were very friendly and extremely helpful.
Because of the dog we had room service which again was excellent.
The only negative was that we found the room a bit too warm even with the thermostat down to 16 degrees.
Plenty of car parking available,
I didn't have the opportunity to try the swimming pool or gym.
Would certainly use again.
September 24, 2013
Rated 4.0 out of 5.0 by Becky18 Good 3 night stay
Stayed over from Thursday night til Saturday due to work committments. The food was good but service was poor on Thursday night. We had to wait an hour to be serviced our main and then a further hour to be served our dessert. Good job we werent planning to go on anywhere else in the evening.
Room was ok but the room above me was noisy - kept hearing creaky floor boards when the occupant moved around the room so this kept waking me up.
September 20, 2013
Rated 1.0 out of 5.0 by mah12 Excellent staff
clean room, lovely hotel, nice staff and great location, however unable to sleep until after 1 am as loud music in function room below our bedroom. many unhappy guests complaining, but music not turned down to reasonable level. could not hear television as the music was so loud. Very busy breakfast and ran out of butter, bread, eggs, pancake maker broken, though when asked staff did fetch items. food became cold whilst waiting for other items. had to ask three times for coffee! lovely hotel and would stay here again, but would check what functions are on and would request a room at the other end of the hotel.
September 12, 2013
Rated 5.0 out of 5.0 by Panda100 A lovely weekend
We had a lovely weekend. Our stay was due to a wedding & I wasn't local to Farnborough. The affordability of the hotel meant that my children & I could stay somewhere so nice. The kids stayed & ate free! The room was really nice. The staff were all lovely & very helpful. They gave me local advice as I needed a few things. The pool was a bonus. It was open at good times & staff were very nice. All in all we had a great time & really enjoyed our stay. It made our weekend even more special! :-)
September 11, 2013
Rated 5.0 out of 5.0 by Quinny Ultra clean room, good facilities and very quiet.
The best Holiday Inn I have stayed at by far. The staff were 100% across the board for helpfulness and professionalism. Excellent restaurant both for food and service. I was also very impressed with how they accommodatedat my serious food allergies. They made me and my young afghan hound very welcome and I will certainly stay there again when I visit the area next year. One tiny gripe...there was only one bath towel in the room and although I accept that more would have been brought to my room upon request, for the price of the room, this does appear rather stingy...and is also rather inconvenient if one is already in the shower before checking! But overall, an excellent hotel experience and one to be recommended.
September 9, 2013