Rated 4.2 out of 5 by 152
Rated 5.0 out of 5.0 by Quinny Ultra clean room, good facilities and very quiet.
The best Holiday Inn I have stayed at by far. The staff were 100% across the board for helpfulness and professionalism. Excellent restaurant both for food and service. I was also very impressed with how they accommodatedat my serious food allergies. They made me and my young afghan hound very welcome and I will certainly stay there again when I visit the area next year. One tiny gripe...there was only one bath towel in the room and although I accept that more would have been brought to my room upon request, for the price of the room, this does appear rather stingy...and is also rather inconvenient if one is already in the shower before checking! But overall, an excellent hotel experience and one to be recommended.
September 9, 2013
Rated 5.0 out of 5.0 by Mich31 Great room
Room upgrade made this stay all the more comfortable, excellent staff .
September 8, 2013
Rated 3.0 out of 5.0 by johkaboy Quiet break that wasn't
The hotel offers a good comfortable room and polite staff however wanting to spend a quiet evening with a drink in the bar was not a possibility on three of our four nights due to parties and wedding guests taking up all the seating and hanging around the bar causing long delays, I gave up and went to my room. There were not enough staff on the bar especially with so many people partying. I suggest parties are held in their function rooms with bar facilities in them not using the central bar.
September 5, 2013
Rated 2.0 out of 5.0 by 2wedup Wedding party
We stayed for 2 nights as part of a wedding party. The hotel was very busy on Friday night as it became host to two birthday parties and on the Saturday there was a 50th birthday bash next to our room. It was difficult to have a quiet family gathering in the lounge even more difficult was to sleep.The rooms are pleasant but formal, obviously more business oriented. Breakfast was cold at 7.30 and better the later you arrived - guess the first serving had been 'warming' for some time. The staff are kind and attentive except for the bar service which we found was 'hit & miss'. The bar prices are OUTRAGEOUS - a glass of white wine costing £ 9.00!
Overall, a busy place more concerned with 'turnover; than attention to detail.
September 5, 2013
Rated 2.0 out of 5.0 by Flyerchick Unexpectedly dated
Arrived on a Saturday night and myself and colleagues had to wait at least 10 minutes before a member of the team could assist us. Perhaps being under staffed on a Saturday was not a deliberate thing however, this hugely affected our arrival experience. Getting to the to was a bit tricky with a case seeing no lifts available in the property.
September 4, 2013
Rated 5.0 out of 5.0 by Earl38 Lovely Staff
This is a really nice Holiday Inn hotel but what set it apart for me was just how friendly and helpful the staff are. Staff engagement can make or break a hotel regardless of how good the facilities might be. I stayed here on business for a couple of months and was really well looked after.
If I had to find something that could be improved upon it would be that the bar was sometimes overwhelmed and service could therefore be slow.
Overall, excellent experience and was sorry to be moving on.
September 4, 2013
Rated 5.0 out of 5.0 by tuesay35 excellent and friendly staff
I stayed for three nights with my two young children. The staff were friendly and extremely helpful, the food was lovely and the kids eat free was a definite bonus. We made use of the pool which was nice and the towels were provided too. The room was kept clean by the cleaning staff. Overall a lovely experience and I would definitely go back if the occasion occurred.
August 31, 2013
Rated 4.0 out of 5.0 by cherryade1 great bed
Food and drink way too expensive.A family room for 4 should really have more than 2 beds,my 2 teenagers shouldn't have had to share.
August 28, 2013
Rated 5.0 out of 5.0 by Nanny24 Happy Nanny
Spent the night here after a day at LEGOLAND with our two granddaughters. The family room was very comfortable and we all had a good night. We enjoyed breakfast and the girls especially loved the pancake machine! They then went on to swim in the Spirit Health Club pool. All staff were helpful and attentive and we agreed that our stay at this Holiday Inn enhanced our little break together. Thank you.
August 23, 2013
Rated 5.0 out of 5.0 by caroline9874 fabulous stay
We stayed for 4 nights & we was very surprised at how lovely the hotel was. We've stayed in quite a few holiday inns but this was the best. Room was lovely, facilities at hotel fabulous but the staff were extra special, all of the staff that we had contact with were very friendly & couldn't do enough for us. The only problem I had was the bed but I have a bad back & a tempur mattress at home but my hubby & son were happy with the bed so it could have just been me. We will definitely be staying again.
August 20, 2013
Rated 4.0 out of 5.0 by nolsybear good service and facilitys
friendly staff very helpful,nice food good swimming pool and steam room.also rooms were clean and tidy
August 19, 2013
Rated 4.0 out of 5.0 by Dougster Nearly perfect
Being charged for Wi-Fi is something I think lets down hotels. Why do it ? Costa don't charge for example, why should you ?
August 18, 2013
Rated 5.0 out of 5.0 by Hales78 lovely hotel suitable for for families and business guests
We stayed for two nights with our small family while we visited legoland.
Lovely hotel, staff and food.
Hope to be back
August 17, 2013
Rated 5.0 out of 5.0 by Ells21 Great overnight stay!
An overnight stay in a family room, which was very clean and comfortable. Space outside for the children to run about safely. There is a children's buffet which is good as a treat for the children and can be eaten in the restaurant or bar area. Breakfast is a wide variety of hot and cold items; even the fussiest person could find something here. The staff are very friendly and most helpful; nothing is too much trouble. Would definitely stay here again!
August 17, 2013
Rated 5.0 out of 5.0 by KevRP great hotel room for families
The room we had (412) was fantastic for a family of 2 adults and 2 young children giving us plenty of space and separate sleeping areas.
The children were given their own welcome packs so a nice touch for them
To quote the missus "Best fish and chips in a long time"
August 13, 2013
Rated 5.0 out of 5.0 by Nettey Great comfortable base for visiting South Downs
Good value for a large family room. Cool room on arrival was great on a warm sunny day. Room cleanliness and comfort were very good. Lovely looking hotel, both internally and externally. Plenty of free parking available.
Leisure facilities were a bit dated although adequate (pool lighting was very dark, and the shower and changing areas were quite old looking). Shallow end space of the pool was restricted because of a substantial area being laned off for adult lane swimming. In the times that we used the pool each day, it was mainly families with young children using the pool so it would be more obvious to limit adult only swimming areas til later in the evening when children are off to bed. The leisure attendant was very attentive and informative.
We would stay at this hotel again.
August 13, 2013
Rated 5.0 out of 5.0 by Jenno Another great stay
Holiday Inn, Staff are always friendly and the facilities are great, this hotel is really good, great rooms, good food, and very pleasant service. Well done to all. JENNO
August 13, 2013
Rated 4.0 out of 5.0 by wizzer nice comfortable stay
we had a lovely family weekend stay cannot complain about anything else but my evening meal on our arrival night. I ordered the pork steak with new potatoes the pork at very best was average quite tough distinctly lacking in the cheese interior and the supposed breadcrumbs on the exterior were non existent ,the new potatoes were so hard that I couldn't cut through them with my knife and they actually tasted raw so I complained to the lovely waitress who said she would get me some more ,ten minutes later after the rest of my disappointing meal had gone cold some more still steaming.obviously just come out of the microwave potatoes arrived still fairly hard, but not as bad. I finished my meal minus most of the potatoes as I was to hungry to care by this time. I do not feel that this meal was worth anywhere near the 14.95 I paid for it and consequently we chose to eat elsewhere the following evening. I have to say that I have no complaints about the breakfast whatsoever and we will stay at a Holiday Inn again
August 7, 2013
Rated 5.0 out of 5.0 by Jpmarch Very nice room
Nice clean room with plenty of space and lots of facilities available in the room.
August 5, 2013
Rated 4.0 out of 5.0 by Richard997 Long Weekend with Family
Experience of the hotel was positive.
Staff were very friendly, service was good, rooms clean, breakfast was good, small swimming pool was a bonus for kids (5yrs, 7 yrs)
Breakfast room was to small and on Saturday morning we had to queue 20 minutes before a table became available
Size of family room was quite tight. 2 Adults in a queen size bed and kids on sofa with pull out base, not much space remained for navigating the room.
Overall I can recommend this hotel
August 5, 2013
Rated 4.0 out of 5.0 by SWSV77 Very clean rooms and good facilities and breakfast
We have booked a standard double room for one night but unfortunately there was a wedding venue on that night and hotel was fully booked . For that reason we had to stay in a twin bed room instead of a double room and we were not comfortable sleeping in combined two single beds. which was a disappointing situation because we made the reservation one month ahead and clearly requested.
However , this issue can be compensated for the immaculate clean rooms with excellant facilities . Tea coffee , iron , hair dryer, toiletries etc. another reason was the mini bar was not working as well but staff was very helpful to get it work which unfortunately failed. We had to forget about mini bar because it was one night.
The staff was very helpful and good service.. Breakfast buffet was wonderful and tasty with wider choice .
Lovely calm area with plenty of facilities .. Pool sauna was a bonus for that reasonable price .
Overall good break but prefer if we could get the room requested in future bookings..
August 3, 2013
Rated 5.0 out of 5.0 by Chantelle Fab Hotel Highly Recommend
We stayed here as a family of 4 on a legoland break, fantastic value.
We arrived after a very long day at Legoland we were checked in very quickly and were advised that there were 3 wedding parties in the hotel that evening so we had been given a room at the back of the hotel and we didn't hear a thing so fantastic.
Rooms very comfortable bathroom had a few cracked tiles and air vent was dirty on wall however this is being very picky everything else was great very comfy beds air conditioning etc.
We ate in the hotel for supper and breakfast the food was very good and great value kids ate free (3 course meal) service in the restaurant for supper was not great some drinks forgotten kids meals came after the adults and we needed to keep asking for our desserts wouldn't want to be here when restaurant was busy such a shame as the food was delicious.
We used the swimming pool before heading off back to the park the following morning it was a lovely clean good sized pool.
All in all a fab hotel which we will definitely recommend to friends and family we will also return if in the area.
August 2, 2013
Rated 1.0 out of 5.0 by timepete noisy Weekend
Lots of disturbances throughout the early hours. No one was interested, all they wanted was your money. Not recomended unless your there to party the nivht away.
August 2, 2013
Rated 1.0 out of 5.0 by ROGER22 DO NOT STAY HERE ON PARTY NIGHT
BOOKED DOUBLE ROOM AT THIS HOTEL AND WAS TOLD NO LIFT, HAD TO CARRY OUR CASES UP 6 FLIGHTS OF STAIRS, THE ROOM WAS VERY SMALL ONLY SUITABLE FOR A SINGLE ROOM WE QUESTION THIS WITH RECEPTION TO BE TOLD NO THIS IS A DOUBLE ROOM WITH A VERY SMALL BED
WE WENT OUT FOR THE EVENING WITH FRIENDS AND ON OUR RETUR HRSN AT 22.30 HRS WE WERE CONFRONTED WITH GUEST ATTENDING A 21 ST BIRTHDAY PARTY SMOKING OUTSIDE MAIN ENTRANCE AND IN THE ENTRANCE HALL FOUL LANQUAGE AND GUEST DRINKING EVERY WHERE,
WHEN WE REACHED OUR ROOM WE REALISED THAT WE WERE ABOVE THE DISCO WE RANG THE RECEPTION AT 23.30 HRS TO BE TOLD THE DISCO FINISHED AT 24 .00 HRS BUTTHIS DID NOT STOP THE AFTER HOURS SCREAMING GIRLS CARRIED ON UNTILL 00.45
July 29, 2013
Rated 5.0 out of 5.0 by AlB56 Unexpectedly Good Find
We have never had a bad stay in a Holiday Inn but to be frank, our expectations of staying in a hotel in a relatively non-descript urban area were mediocre. How wrong we were.
The hotel has been extended from the original building and although located close to a busy road intersection you'd never know it once inside. The welcome on checking in was first rate - swift and efficient - Thank You Neil. Similarly check out was excellent despite being very busy as the hotel had hosted a wedding and a 60th birthday celebration the previous day - Thank you Julie ... (I think, my apologies if not).
We enjoyed breakfast on two mornings of our three night stay and again, excellent staff service made what could have easily been a very chaotic affair with masses of families with varying requirements arriving all at once. Great range of food available. We had a very early start on the first morning but complimentary coffee was provided to get us underway.
Overall we would not hesitate to come back, even when we visit central London and therefore have no hesitation in recommending this hotel.
July 27, 2013
Rated 5.0 out of 5.0 A home away from home
The hotel at Farnborough was very comfortable and had all the amenities required. I would recommend this hotel to be the best in and around aldershot and the people at the hotel ensured that they provide the best customer service with a smile...
The only thing that I would recommend is that the hotel should have a scale which would help the people to weigh their luggage so that they can do all necessary arrangements before travel.
July 26, 2013
Rated 3.0 out of 5.0 by Smurf1963 Overall, not very impressed
I was on business so accomodation was booked by my employee.
Room was small, there was no tea or coffee in room. Breakfast was 7.30 onward (but I had to leave before this) & the room over looked a forecourt which was nosey until after 1.30am
Service in the bar was slow & the hotel never seem to answer their direct line.
Would not chose to return however will be back on business.
Also, I believe my car may have been hit in the car park due to tight parking spaces
July 19, 2013
Rated 3.0 out of 5.0 by Arniedogsmum Comfortable Room, nice staff but Really Bad Food!
I have just spent just over 2 months at this hotel, continuously complaining about the quality of the food served.
After speaking with numerous Mangers i had lots of promises that things would be looked into?
As long as you like chips, chips and anything fried you will be fine at this hotel!
It is such a shame as the listed building is really lovely and even thought you can be based right next to the main road outside there is still no noise!
If they ever manage to sort out the food issue's at this hotel it would be a perfect venue to stay at.
July 19, 2013
Rated 4.0 out of 5.0 by Toolie Holiday inn @ Farnborough.
Really enjoy staying here, we stay at many Holiday Inns and rate this as one of our best choices. sad to say I was a little amazed to find the debris from a previous evening meal under an adjoining table at breakfast. not what I would expect from a hotel of this standard. Pleased to say my comment to a staff member was well received and promptly dealy with.
We shall visit again.
July 18, 2013
Rated 5.0 out of 5.0 by martin1976 excellent service and food
Our stay was only for one night but the service was excellent, all staff were very friendly and accommodating. The food was of very high quality. The steak was asked to be cooked medium and it was and of excellent flavour and tenderness. The children had a great time with an arrival pack of crayons and colouring. The same at dinner. The breakfast was also of very high standard and plenty of choice. I would highly recommend this hotel and would use it again if in the neighbourhood.
July 10, 2013