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Rated 3.5 out of 5 by 231 reviewers.
Rated 1.0 out of 5.0 by Smelly room My room smelled musty! On my last day there I noticed the ceiling had mildew all over it and the wall paper coming down in a corner. The toilet ran all night the first night. I did tell the desk and they had it fixed that day. That was a plus! My grandson spilled something on the bed so I wrote a note that I needed to have the sheets change and left $5.00 they took my five dollars changed the top sheets but not the bottom. I even put the note on the wet spot. I had to ask about the breakfast, staff should tell you about it when you check in. There was not anything in the room to give you information about it either. I seen it on the website or I would have never known. I did tell the desk of the smell, mildew and sheets when I checked out, they were sympathetic but were unable to adjust my bill because I booked through a third party. It was easy to get to where I needed to go. The employees were friendly. October 13, 2014
Rated 5.0 out of 5.0 Holiday Inn Fayetteville All around great stay. The staff here is top quality. Enjoyable stay! October 9, 2014
Rated 5.0 out of 5.0 by Nice customer service and rooms As soon as you walk in the door the customer service was very friendly, helpful and nice October 9, 2014
Rated 4.0 out of 5.0 by GREAT PRICE! VERY FRIENDLY, WILL STAY AGAIN People at the front desk were very helpful and friendly. They went out of there way to help. Housekeepers were great and room was great. It had a large round tub to take a comfortable bath. Bed was comfortable. Denfintaly will stay here again if in the area. Out of all the Holiday Inn's I have stayed at far the best one ever. October 9, 2014
Rated 5.0 out of 5.0 by Ideal for Cape Fear Hospital visitors We chose this hotel because of its locality, directly across from hospital. We did not expect the terrific service and courteous attention we received. We were staying here for hospital location but would return to this facility for any purpose thanks to our experience. We were also pleasantly surprised that we were offered a discounted rate due to the fact that our son was hospitalized across street. We did not ask for this, the staff was aware of the reason for our stay and booked our room at a very reasonable rate. The included daily buffet breakfast was also a treat, delicious and plentiful. October 9, 2014
Rated 5.0 out of 5.0 by comfort our stay was comfortable overall this includes the breakfast. the staff was very courteous. October 7, 2014
Rated 5.0 out of 5.0 by Great stay Driving from TX to NC - this was absolutely what my mind and body needed, a great night sleep with nothing to worry about and excellent hotel and services. I will recommend this hotel to anytime to anyone. October 4, 2014
Rated 4.0 out of 5.0 by Good The hotel is up to date with décor and appliances.Very nicely decorated. The rooms are very clean September 26, 2014
Rated 1.0 out of 5.0 by dirty room I wasn't able to check in once I arrived even though check in was at 3 and I arrived between 4:15 and 4:30. September 25, 2014
Rated 4.0 out of 5.0 by Nice Time The effort put forth by the management at this hotel to meet our needs was above our expectations. September 24, 2014
Rated 4.0 out of 5.0 by Great inside lobby and restaurant Stay was good. Hotel is dated but lobby and restaurant are renovated and very nice. September 15, 2014
Rated 4.0 out of 5.0 by Friendly staff Couldn't have asked for friendlier staff to take care of you. September 15, 2014
Rated 4.0 out of 5.0 by Great Place Good place to stay. Clearly older property but updated exterior and clean interior! September 11, 2014
Rated 5.0 out of 5.0 by Great overnight stop Reservation made by the airport FBO. Everything was waiting for us when we arrived and the Shuttle driver was there nearly as soon as we landed. The Hotel was very comfortable and the service in the Café/Bar was great. We got personal treatment and suggestions, recommendations from the Café staff that were just what we wanted. The breakfast in the morning had a lot of variety and was very tasty. September 7, 2014
Rated 2.0 out of 5.0 by Not so great rooms and amenities I stayed at this IHG Holiday Inn and was not pleased with the rooms or the overall atmosphere. This is not what I expect from a Holiday Inn. I have stayed at several Holiday Inn hotel and this is the first time I honestly can say I was not happy with my stay. September 4, 2014
Rated 1.0 out of 5.0 by Breakfast restaurant The manager in the breakfast restaurant was very caring and helpful. August 30, 2014
Rated 3.0 out of 5.0 by served it's purpose This hotel worked well for meeting relatives to visit a patient at the hospital across the street. Our elderly and slightly impaired parents had no difficulties getting around, We did not have to be concerned for their safety or comfort. Everything they needed was accessable and that was very helpful. August 30, 2014
Rated 1.0 out of 5.0 by Bad Stay I am an IHG Gold member and travel for the military and stayed at this place during duty at Ft. Bragg. First issue: Non-working phone for two of the three night stay. Second Issue: Housekeeper did not restock towels during room cleaning. Third Issue: Clerk failed to add my membership number to the stay despite providing her with the required information. Fourth Issue: Management was unavailable when I called (using my cell phone) to complain about nonfunctional phone. I will not stay again nor recommend that location to anyone. August 29, 2014
Rated 4.0 out of 5.0 by Pleasant experience. The location was good for the purposes of my business. August 25, 2014
Rated 4.0 out of 5.0 by Clean and comfortable accomodations I stay at this hotel regularly. I enjoy staying here and its a good value for the area. This hotel is convenient to the All American Freeway leading to Fort Bragg. There are several restaurants and a movie theater within walking distance. I avoid staying on the ground floor here because some nights it has been noisy. Check to see if your sink drain well when you first check in; I've seen problems with this in several rooms. August 25, 2014
Rated 1.0 out of 5.0 by STAY SOMEWHERE ELSE!!! Hotel is old, dingy, dirty, and not up to par. If you're looking for a 3 star hotel, THIS IS NOT IT!!!!! This is best compared to a 2 star motel at best. The place is in a dodgy area and it's dirty to say the least. If you can get a rate of $35.00 a night, then maybe. Anything above that, go somewhere else or sleep in your car. August 23, 2014
Rated 2.0 out of 5.0 by Contact information requested I am trying to find the contact information to someone at this hotel to let them know about my recent stay, but have been unsuccessful. I thought I found an email address on another site, but I just received a response from that person that they are no longer the General Manager. Any help would be greatly appreciated. August 21, 2014
Rated 2.0 out of 5.0 by Very loud noises from other rooms and hallways. I wasn't able to sleep due to the loud noises coming from the rooms above me and around me! August 21, 2014
Rated 5.0 out of 5.0 by Clean and comfortable bed, excellent service Hotel staff went above and beyond to make us welcome during our stay. August 20, 2014
Rated 4.0 out of 5.0 by Quick Business Stay This is the second time I have been to this hotel for business. I like it because it is conveniently located and the staff is very friendly and helpful. August 18, 2014
Rated 5.0 out of 5.0 by A nice place . . Nice hotel, friendly staff. An older HI location but well maintained. Easy access to town and Base. Would stay again. August 18, 2014
Rated 5.0 out of 5.0 by Beautful lobby and nice lounge area. Great Stay air condition in room was loud like the lobby areas. Would be nice to enhance the restaurant menu and maybe add a dance night for the lounge .karaoke was excellent. overall it was a good stay will book again. August 17, 2014
Rated 2.0 out of 5.0 by Not Up To Holiday Inn Standards The room was in poor shape, the furniture looked as if purchased at a yard sale. The ac did not cool the bedroom area of the suite I was in. This was not the quality hotel that Holiday Inn is known for. August 17, 2014
Rated 2.0 out of 5.0 by staff was great hotel is an older holiday inn outside doors are still visible and my room had a wet musky odor. bed was comfortable, very small bathroom August 14, 2014
Rated 2.0 out of 5.0 by Don't let the nice lobby trick you! The front of the hotel and the lobby make this hotel look like it was recently renovated and modern. Unfortunately, that is the only nice part of this hotel. Negatives: The rooms are basically in separate buildings behind the lobby and they are very outdated (or neglected in upkeep). When I got on the elevator the display board was all broken and there were dents and dings all over the walls. The carpet in the room was stained, the dresser drawer was broken, the desk drawer was broken, and there was dust all of the top of the dresser and desk. In the hallways the employees left bags of trash and they would remain there overnight. There are also parking spots on the sides of the buildings that are never cleaned, the trashcan was always overflowing and there were cigarette butts everywhere. Positives: The bed was nice and comfortable. Overall I should have never booked this hotel before reading over the reviews. If you read them it is like a broken record of issues and the manager replying saying they are working on the problems. Sorry to report, but the problems are just being neglected. August 11, 2014
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