Rated 3.6 out of 5 by 298
Rated 4.0 out of 5.0 by wallyisnotagood name I came, I saw, I left
Everything was fine
March 22, 2015
Rated 3.0 out of 5.0 by Kent12345678 Lack of Maintenance was concerning
I have to say the lack of maintenance of this hotel was disturbing.
Firstly, your checkin staff were competent and friendly. I made the booking at the last minute due to some plan changes for the meeting I was attending. So thank you for accommodating me at short notice.
To begin with, I have 4 ‘needs’ at a hotel, 1. Sleep, 2. Hot Shower, 3. Place to do some work, 4. Watch some TV, in that order.
So when 2 of those needs become compromised, I need to tell you.
1. AC. When I went into the room it was around 80 deg and the thermostat set to heat. I was able to change it to cool, set thermostate to 72, put the fan on auto and let the AC do its work. After 2 hours the room was at 78 by the thermometer. Opening the door to the balcony where it was cooler made little difference. By the time I went to bed the room was still above 75 when I was looking for something below 70.
2. At 3am the smoke alarm started chirping. I know this from my smoke detectors that the battery was going flat. A call to reception had a maintenance guy come up, pull the detectors off the wall to tell me he didn’t have that size readily available and would it be ok to remove it. I hesitantly said yes, knowing I was putting myself at risk if there was a real fire and now knowing all too well that the detector may not work anyway with it going flat. However, I was trying to get some sleep. Whatever happened to ‘Change the Clocks, Change your Smoke detector batteries’?
3. Hot shower. When I turned the shower on the water came out rusty. Not for very long but still it was a little off putting.
When I mentioned the Smoke Alarm issue to the staff when I checked out they apologized, offered to get maintenance, looked a little insulted I would make a complaint, but at that point I was happy to be leaving and didn’t pursue it.
Other than that, I had no issues. I just think you need to do a better job maintaining basic creature comforts and understand what people really want from a hotel room on business travel.
March 14, 2015
Rated 5.0 out of 5.0 by NCBusinessTraveler Comfortable bed and great staff
The bed was comfortable and the room was nicely decorated. Everything was clean and the staff was very friendly and attentive.
March 13, 2015