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Rated 4.0 out of 5 by 301 reviewers.
Rated 2.0 out of 5.0 by Customer Service Guest at the hotel 8/8-10/14. Room 1100 had no TV service no telephone service. Called Front Desk and they sent engineer to room. After a few minutes, he was able to get the TV working but no phone service and he would inform the office about the limited service in our room. No one from the office attempted to contact us or offered to move us to another room. After spending the first night in the room, I went to the front desk to inquire about no phone service and limited electrical outlets, I was told by the Front Desk attendant that a few ago prior that the facility was hit by an electrical storm and ever since then they had been experiencing issues with their electrical service. The attendant was not very pleasant and seemed to be annoyed that we were complaining. She took $20 off the room but she did so only after I told her I was going to contact the corporate office. She should have at least made guests aware that they may experience problems instead of saying they didn't know what rooms were affected. I also let the card tournament sponsor know regarding the service so they would be aware if they decided to come back again. This was not a good stay and won't recommend to stay again when in the area. I travel frequently and have several rewards cards with other chains and the customer service response was much better. Recommend staff training. While the front desk was non-responsive, the engineer provided excellent service and should be thanked for his efforts to try and restore service. August 14, 2014
Rated 3.0 out of 5.0 by Front desk Although the room was comfortable, it has been my experience that getting the room I reserve never seems to matter. I reserved a room many months in advance, but at check-in, I'm placed as far from the front entrance as possible . What 's the point of reserving in advance? For 3 years this has happened; this after requesting a handicapped room. My roommate was given entrance to the room without anyone asking for ID . She received a key ,and not asked for ID. August 13, 2014
Rated 5.0 out of 5.0 by Easy access from I-95 and friendly staff Stayed here for an overnight on the way to disney world. Staff was very friendly and the hotel was right off the interstate. (Literally not even a half mile) August 13, 2014
Rated 5.0 out of 5.0 by Comfortable room and bed I personally enjoy a room that is extremely cool and I was able to keep my room very cool and comfortable. The bed was comfortable as well, affording me a good nights rest. I like the noon check-out too, many hotels do 11AM...gave me some extra relaxation time in the morning. All in all a very good stay at an affordable rate....I will definitely be staying here again in the future. August 13, 2014
Rated 5.0 out of 5.0 by Thoughtful and Caring Staff Half way to our new destination, my son realized that he forgot is favorite pillow back at the hotel and was really upset that he left his "friend" behind. I called the hotel and they informed me that they did indeed find the pillow and would ship it out (C.O.D.) to me right away. We got it back today and my son was so relieved to have his "friend" back home. Thank you for taking the time to find the pillow and send it back to us so quickly. August 13, 2014
Rated 3.0 out of 5.0 by Terrible mattress My mattress seemed to be over 20 years old. It was very hard on the edges and visibly sank in and was uneven when you laid down on it. My tub was not cleaned my 2nd day and urine drops was still on the rim of my commode. August 13, 2014
Rated 2.0 out of 5.0 by When size does not matter At the end of an 9-hour drive, we found that the ONLINE directions to our Holiday Inn were wrong. This was the second time on this trip. The first time, we caught the mistake on the phone within 10 miles of the hotel. This time, however, we were 30 miles past the correct exit. As a courtesy, we were given a suite for the night and a comped breakfast. As an IHG member, the comped breakfast was already included. The suite also was a non-starter. It was a large room in poor condition: no light switches by the door (you had to walk into the next room for light). The rest of the room followed suit: odd and worn. I would not recommend. At all. A smaller room that was fresh, clean and in complete working order would have been more than fine. August 11, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing and great service I have enjoyed my stay, the staff were friendly and helpful and the rooms were Fresh and comforting. Helping my to relax after some busy days. Really enjoyed the indoor pool and the bar in the restaurant. it was quite fun! August 10, 2014
Rated 5.0 out of 5.0 by Very comfortable and very friendly staff We stayed here 2 nights. We were very pleased with our experience. The hotel was very clean, rooms clean and nice and the staff was very friendly. The breakfast each morning was great with friendly, helpful staff. We will definately stay here again if we are in the area. August 7, 2014
Rated 3.0 out of 5.0 by Love the comfort of the beds Hotel staff could have been a bit more knowledgeable about the area in which they work. At least have a list of restaurants, nightlife, shopping for those who are not from the area. August 5, 2014
Rated 4.0 out of 5.0 by Superior Room and friendly staff The room was absolutely excellent ... plenty of space, lovely comfortable bed, nice and cool. Couldn't have been more pleased after a long frustrating day on the road. And having a Ruby Tuesday right next door is perfect! The issues were: Not enough staff at the front desk. TV remote in room didn't work. Only one of two computers in Business Center worked. August 5, 2014
Rated 5.0 out of 5.0 by Excellent Hotel for Business and Pleasure I was passing through on business and happened to have my family along. We stopped at this hotel, which is located right off of I-95. The rooms look to be newly renovated, the indoor pool was the perfect temperature and the restaurant was perfect for both breakfast and dinner. The staff was very accommodating and it appears they have a large amount of meeting space for functions. All around a perfect stay!! August 3, 2014
Rated 4.0 out of 5.0 by Great place for on the go travellers Nice, clean hotel for family with small children. Good value and free breakfast the next morning as well. Priced right and close to I-95. July 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed, excellent service Three of us had adjoining rooms, which was great. One room had problem with refrigerator, which was immediately replaced. Pool was closed for repair, but arrangements were made for us to use pool at adjoining hotel. Breakfast buffet was great and service was done with a smile. Big storm came up when time to leave and staff let us use our room a little longer, until storm passed. Housekeeping responsive and friendly. Will definitely stay there again. July 25, 2014
Rated 5.0 out of 5.0 by friendliest staff anywhere....to a person Every member of the staff greeted up warmly and were perfectly professional. We loved our short stay. If in this area again, we will stay there without question. July 24, 2014
Rated 3.0 out of 5.0 by Disapointed It was a busy weekend but...we had a king bed and a couch for three. There was one chair in the room and it was a computer chair and not comfortable. The couch had no mattress and the linens did not include a pillow or a blanket. we had to call for these items and housekeeping was so late in the afternoon that we just settled for clean towels. With a group that sits and meditates in the early morning it was not pleasant with no chairs. The food was very good and the staff was very helpful. As I said it was a very busy weekend but it was a disappointment after other stays at Holiday Inns. July 23, 2014
Rated 5.0 out of 5.0 by July 17 thru July 20 2014 Happy Customer - love your hotel and service. Most of our friends always stay at your hotel almost everytime our Spiritual teacher comes to your town. I have your phone number and address programmed on my cell phone and I know how hard it is to get rooms when the Big Boss comes to town. Even when I called a couple of times to recheck my bookings the staff were very nice and polite on the phone. They were Jasmine and Candice. July 22, 2014
Rated 4.0 out of 5.0 by Pets Your hotel charges three times other chain hotels charge for pets. July 22, 2014
Rated 2.0 out of 5.0 by disapointed am used to staying in 4 star hotels...Was put in an outdated handicapped room. sheets were thin and the mattress was too soft. July 21, 2014
Rated 4.0 out of 5.0 Very nice, clean room We thought that the pet fee was on the high side. Also, we requested a 6:30 A.M. wake up call which did not happen. Breakfast was better than average July 17, 2014
Rated 5.0 out of 5.0 by Great Stopover We have been stopping at this hotel for several years on our way South on vacation. The hotel is comfortable; the food is better than most restaurant fare for this type venue. More than anything, the staff is superb. I asked for recommendation of a place to go for a movie and dinner since we had arrived early. Both recommendations were terrific. We'll be at this hotel again. July 16, 2014
Rated 4.0 out of 5.0 by Nice clean room I recommend this hotel if you need to crash after a long drive. I used this hotel twice during my trip down to Florida and the staff was very accomodating and helpful. The free breakfast for member its also a nice addition however why anyone else other then the two adults and the kid under 12 yrs old pay for breakfast? The room was clean and perfect for our stay. I highly recommend it. July 15, 2014
Rated 5.0 out of 5.0 by Nice way to start a vacation For the past 2 years my family and I have been staying overnight on our way to Myrtle Beach-we've had no issues at all. The main reason we stay is that this hotel accepts pets and the pet-friendly rooms are clean! July 15, 2014
Rated 5.0 out of 5.0 by nothing more to say nice stay my 6 year old said it was fancy fast off the highway large lobby decorative interior no smoking July 14, 2014
Rated 5.0 out of 5.0 by comfortable bed and very clean We had a wonderful stay. We also had our 3 grandchildren with us, they enjoyed the other room with the couch and tv, made them feel like they had thier own room. Would recomend this hotel ..... July 14, 2014
Rated 5.0 out of 5.0 by Accommodations better than expected! This Holiday Inn location is well suited for business or leisure travelers. The appearance is above standards and the pool appeared to be above par for most hotels. Definitely worth the stay if your ever in the Fayetteville area. July 13, 2014
Rated 4.0 out of 5.0 by Good Stop off I95 Clean hotel off I95 easy on and off. Pet Friendly! July 11, 2014
Rated 5.0 out of 5.0 by Very friendly Staff The staff were very friendly and helpful. The room was very clean and very comfortable with great pillows. Very quiet for the amount of people there. We would come agin for sure. July 10, 2014
Rated 4.0 out of 5.0 by Friendly staff and nice room We were very pleased with our stay. Our room was clean and comfortable, and the staff was very accomodating. We would stay here again. July 9, 2014
Rated 3.0 out of 5.0 by Rewards Member When I checked in the girl did not even welcome us as a rewards member (like other chains do). I was asked for my cc. I assumed it was for incidentals and asked. She looked at me funny and said no. I said I paid with points and started looking on my phone. She then found that I had and said yes for incidentals. We stay in hotels almost monthly. In other chains I have NEVER been charged the FULL AMOUNT of the room for incidentals. Some $20 or $25. It is a temp charge but still that is crazy in the amount! I now have to wait for how long to get my money released from the bank. It has been 4 days. Not sure how we feel with holiday inns now. The hotel itself is older but clean. If the customer service at check in and the cc issue was not what it was it would have been ok. July 8, 2014
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