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Rated 3.8 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 Great Hotel! The staff was great! They were very friendly and very helpful. We were in and out a lot and dealt with all shifts for a week. They were all great! Even our housekeeping staff was beyond friendly and incredible and we bugged them for extra stuff a lot! The Hotel was beautiful with many common areas and the restaurant lounge area for visiting and entertaining. We were meeting my son as he arrived home from Afghanistan and it was a perfect place. The beds were very comfortable and the rooms were also sooooooo nice! The indoor pool was also beautiful and very clean with towels provided. The only drawback was that the room the pool was located in was very cold during our entire stay. The water was warm but the air was so cold that it was uncomfortable, especially for children. I did speak to a woman who swims there regularly who stated that it was not normally this cold. The restaurant food ordered individually for other meals was excellent, but their coffee and breakfast buffet were not very good. I would recommend spending your $10 elsewhere for breakfast. Overall it was an excellent experience and we will stay here on our next visit to the base! We have stayed at several other hotels in the area in the past but were not very satisfied. This was by far our best experience in the area and we will look no further. March 25, 2013
Rated 1.0 out of 5.0 by NICE FACILITY There customer service at this hotel was not good at all. Very nice facility besides the fact that the first room had no air, second one someone was smoking in a smoke free facility and I almost has an asthma attack, and third room I was put in the sink and bathroom was no where near clean. Nice facility but they need to work on customer service and make sure that they make the stay pleasant for the people staying there. Another thing, you would think that they would have better Military rates. March 24, 2013
Rated 5.0 out of 5.0 by Great Stay If I ever have to stay in Fayetteville, I know where I'm staying. March 22, 2013
Rated 5.0 out of 5.0 by Great Front Desk Experience This is our 4th year staying with you during our annual spring trip north with our dogs. The woman who checked us in in the late afternoon on March 16th (I don't know her name) was very helpful and personally assisted my wife concerning something she forgot to pack for our trip. I think her initials are "D.H." based on a notation on the breakfast buffet voucher. She is an outstanding employee and a great asset to your organization! March 22, 2013
Rated 1.0 out of 5.0 by Pet Frendly King Bed Room I reserved a Pet Freindly romm with a King bed. What i was given was a room with two Twin beds. We called the front desk to complain and change rooms but we were told that they didnt have any rooms with the king bed. So either they lied when i booked the room and they dont have any with a king bed or they said screw it and gave the room that we reserved away to somebody else. Either way i was not happy with my room, the staff and the experience.If i didnt show up to the hotel at all i would have still been charged for the room because i didnt live up to the bargain. Why is it the hotel doesnt have to live up to the same bargain? That is too bad because i do alot of travelling to Florida but i wont use your chain anymore. March 18, 2013
Rated 3.0 out of 5.0 by all was good except for restaurant service It took me an hour to get my breakfast right. Service was extremely slow. I ordered eggs over easy. When they finally came, they were too cooked. So I sent them back which took at least another 20 minutes. When I finally finished I had been there an hour. Waitress never came to give me bill so I went to hostess who prepared it for me. Waitress did not attend to me Yet, front desk service was excellent so that's why my review is mixed. Next time I would get the buffet and not have to deal with service. March 15, 2013
Rated 1.0 out of 5.0 by Old property that needs to be totally redesigned I travel alot for business & have recently returned to staying at Holiday Inn properties. I'm glad this was not my 1st experience with Holiday Inn cause it would probably have been my last. The layout of the rooms is not very user friendly. There is little to no signage to help you find your way around. My room smelled like old cigarette smoke from many years past. The coffee pot didn't work, the outlet in the bathroom had a shortage so my curling iron wouldn't get hot. Towels were thread bare. Whole experience made it impossible to unwind & relax which is what we are all looking to do after a day on the road. This hotel needs some help. March 5, 2013
Rated 5.0 out of 5.0 by Great Suite & Great service Stayed there with my family (2 kids) and the suite was perfect with the pull out sofa and a roll away cot. The housekeeping staff was also very sweet and accomadationg, getting us extra towels and sheets. Kids loved the indoor pool also! March 2, 2013
Rated 4.0 out of 5.0 by Great Experience Traveling with my 3 year old granddaughter. The restaurant staff were incredibly helpful and went out of their way to accommodate the needs of the 3 year old. February 28, 2013
Rated 5.0 out of 5.0 by Great place to stay.. This Holiday Inn seems to be well run...Friendly staff and clean rooms...I would be glad to stay here again! February 21, 2013
Rated 5.0 out of 5.0 by a great stop we have stayed here twice in the last couple of months while traveling north to south and the staff has been very friendly, professional and helpful February 14, 2013
Rated 5.0 out of 5.0 by Great midway stop on trip north We always us the HI at Fayetteville I-95 as a stopover on our trip north from Florida. It is a pet friendly hotel and it is always very clean and comfortable. Great place to stay! February 8, 2013
Rated 5.0 out of 5.0 by COMFORTABLE, EASY TO REACH FROM I-95, GREAT FOOD My husband and I travel alot. Recently we stayed at the Holiday Inn I-95. The front desk staff were friendly and efficient. The room was very comfortable and large. We stayed in the King n/s suite. If you sign up for their rewards program, a free breakfast is included. The breakfast was the best we've ever had in a hotel claiming "free breakfast" which usually serves cold pastries and cereal. The breakfast offered at this hotel was a FULL HOT MEAL breakfast. We drove away feeling like we'd had a great full meal that would get us to the next stop. I HIGHLY RECOMMEND THIS HOTEL. We will definitely stay here again. February 6, 2013
Rated 5.0 out of 5.0 by Holiday Inn FAY Room...clean and quiet. All amenities as promised! February 6, 2013
Rated 1.0 out of 5.0 by Another bad experience. I thought this was going to be a good experience. Check in was smooth and efficient. The room was clean. The lounge, however, though empty took 30 minutes to get a bowl of soup to go. The soup was luke warm and got a styrofoam cup only half full for $4.00! All that could have been overlooked however, the phone in the room rang at 4:30 AM and again at 6:00 AM. Needless to say there was no sleep for us. Breakfast was another disaster. I've stayed at many Holiday Inns and it seems none of them can get a meal as simple as breakfast right. Slimy cold scrambled eggs, an omelette station with no one there and link sausage so overcooked couldn't even cut it. Fruit wasn't ripe, hard as a rock. When I told the front desk about the two phone calls was told they were most likely wake up calls for another room. Really???? No kidding!!! Unacceptable. I have been staying at Holiday Inn for years and the last two experiences have made me rethink the chain. I've always had good experiences and don't know what has happened. February 2, 2013
Rated 5.0 out of 5.0 by Jumps Thank you for the Free upgrade. Wish I could have stayed longer. January 28, 2013
Rated 3.0 out of 5.0 by In Room service and comfort This hotel is run down and in need of new... The room service staff has a thing about cleaning up. For the entire stay, 3days, I had to ask for my coffee to be replunished and also the coffee cups (I was nin a Suit) were not cleaned out or at least replaced? The hotels Front desk were aces and dealt well with everything, and even seemed at time embarresed by the situation. After asking 2 times about the issue I stopped asking and learned to expect the NON service. I will never stay there again, nor recomend anyone going in that area to stay there. There are many choices and This is not one of them. I would normally be in this area 4 weeks a year but not here! I am a Platinum member! January 27, 2013
Rated 5.0 out of 5.0 by craig beautiful hote.l great staff. comfortable , clean room. great breakfast. January 27, 2013
Rated 5.0 out of 5.0 by Like Home On our round trip drive to Florida we had an overnight stay at the Holiday Inn round trip. Our experience each time was wonderful. The rooms were clean and quiet and our arrival and departure experience was uneventful and expeditious. We will always stay at a Holiday Inn anytime we travel! January 25, 2013
Rated 5.0 out of 5.0 by Great Friendly Service We recently stayed here on our way home to Massachusetts from Florida. We had been on the road all day, and when we decided to stop we called to make a reservation 30 minutes before our arrival. My experience with reservations was pleasant. Upon check in, the hotel staff was friendly, efficient and accommodating. We checked in at 9pm and I was pleased the indoor pool was open until 11pm. My husband and our two children ages 7 and 3 enjoyed the indoor pool, which was great after a long day on the road. In the morning, we enjoyed the priority club buffet in the hotel restaurant. A nice feature at this location was the made to order omelet/waffle station. The feature that stood out the most for me at this particular Holiday Inn, was the friendly hotel staff. We were greeted by everyone we came in contact with. We experienced exceptional customer service at this location. I would stay at this location again for sure, as well as recommend it to my friends and family. Keep up the good work! January 16, 2013
Rated 5.0 out of 5.0 by WONDERFUL WELCOME,WONDERFUL STAY WE HAVE BEEN TRAVELING FROM NJ TO FL FOR 17 YEARS, ALWAYS STAYING AT A HOLIDAY INN/HOLIDAY INN EXPRESS. THE WELCOME WE RECEIVED THIS TIME WAS THE BEST ONE EVER! THE WELCOMING CLERK AND THE MANAGER GAVE ME A "HIGH PRIORITY CLUB" WELCOME INCLUDING 2 TICKETS FOR DRINKS AND 2 TICKETS FOR BREAKFAST IN THE DINING ROOM. WE ENJOYED BOTH! IT'S ACTUALLY THE FIRST TIME WE WENT TO THE BAR AND RELAXED AFTER A LONG DRIVE. IT MAY NOW BECOME A TRADITION. A GOLD STAR FOR THE MANAGER ON DUTY AT FAYETTEVILLE, NC ON JANUARY 9, 2013. THANKS FOR A GREAT STAY. January 16, 2013
Rated 5.0 out of 5.0 by Excellent hotel Enjoyed my stay. The Priority Club buffet breakfast was terrific, the room was clean and comfortable, and I overslept! Staff friendly and helpful. I often stay in the Fayetteville area as I travel the East Coast and will stay at this Holiday Inn again. January 15, 2013
Rated 5.0 out of 5.0 by Will Stop Here Again and Again Traveling for us is all about finding good places to stop with our dog while we are en route. We have been here twice on our way South and will stay again, depending on our route. The staff are truly "dog friendly" and the dog friendly rooms we have stayed in are on the first floor, to the rear, and close to an exit door. There is kind of an open field at the rear of the building. What more could a dog owner want? The beds, as always, are very comfortable and the accommodations clean. The breakfast buffet was delicious and reasonably priced. We would have preferred one king sized bed to the two doubles we got. The room was not huge. January 11, 2013
Rated 5.0 out of 5.0 by Pet friendly clean We stopped on our way to Florida with our black lab. We found the property to be clean and comfortable. January 11, 2013
Rated 5.0 out of 5.0 by Great service This Holiday Inn Express is one of the nicer places along the I-95 route. We use this place every January and April on our drive from NJ to Florida and back again. They treat the Priority Rewards customers well with nice amenities, i.e., free buffet breakfast. The rooms are clean and the beds are mostly comfortable. Shout out to Annette who was kind enough to mail my phone charger back to my house when I left it behind in my room. January 10, 2013
Rated 4.0 out of 5.0 by Good Enough! This was a rest stop driving back from Orlando to New York. I was traveling with my 2 dogs as well. All-in-all .. not a bad property. I was not impressed with the room decor. A little depressing for my taste and could use a little upgrade. The beds were comfortable! January 9, 2013
Rated 5.0 out of 5.0 by Our Visit This was our 2nd stay at your hotel. Our 1st breoght us back again. Every thing was perfect just as the last time. Bill & Kathy January 8, 2013
Rated 4.0 out of 5.0 by Best location, sleep comfort and fresh breakfast Very good, well maintained rooms, long beautiful well lit corridors, best vegetarian omelet that was well done, firm and not soggy. Bed was fabulous, bath was spacious. Check in staff did not recognize my priority club status. Perks were not provided during check in. Other than that, best experience. Keep it up. January 4, 2013
Rated 3.0 out of 5.0 by Stay for the comfort, avoid the breakfast. Stayed over the weekend, and opted to get the breakfast buffet for the mornings I was there. Only made that mistake once. Stood around for 10 minutes before someone actually came to the register and showed my family and I to a booth. The buffet looked promising, but was filled with completely overcooked food. The "fresh" fruit looked like it had been re-served from the past few days. Overall, the hotel stay was nice, just avoid wasting any money on the buffet. January 4, 2013
Rated 5.0 out of 5.0 by After long drive, very nice hotel stay After driving some 12 hours with 3 kids, we were eager to get to a clean and quiet hotel. Easy check-in, comfortable beds but one of the vending machines stole a quarter from me. January 4, 2013
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