Rated 4.1 out of 5 by 171
Rated 1.0 out of 5.0 by Lizzyjanehunter Not Up To Holiday Inn Expectations
It was a disaster from the start. My daughter and I stopped on our trip at approximately 10:00pm and the front desk experience was something to be desired. There were two ladies working, it looked like one was ready to go home and the other who was working the front counter seemed disappointed that I interrupted their conversation. It took 15 minutes for her to book me one room and then forgot to put in my IHG number, the only way I knew this is because I asked. (By the way I was never credited for the stay with IHG Reward Club) It took her another 5 minutes to input the data and I received my key. After parking the car and coming in with our suitcase she stopped me to give me my reservation receipt which she had forgotten to give me prior.
The room was very clean and the beds were comfortable.
Breakfast was not good, food was not hot and selection was poor. We had previously stayed at a lower quality hotel and was offered a spectacular breakfast option for free. I would not recommend this Holiday Inn to anyone.
June 25, 2015
Rated 1.0 out of 5.0 by K9junior Poor Service at Check-in
It took me 38 mins to check in. Employee behind the counter had her little daughter with her while checking in customers. Very unprofessional! Most Holiday Inns offer free breakfast, you guys should start doing the same.
June 24, 2015
Rated 5.0 out of 5.0 by Gemini212 Business Delight
My business stay down in the Florence Kentucky area went fantastic. Hotel was centrally located between 10 key accounts in the Cincinnati and Northern Kentucky Areas. Hotel met all of my expectation. Easy access to I-71
June 19, 2015
Rated 1.0 out of 5.0 by PRC68 A Must Stay!
Our go to hotel when we see the Florence Freedom baseball game. Always the same warm welcome. Can always count on a clean comfy stay. Our request for the same quiet room as last time was granted. Complimentary tickets to game awaited us upon arrival. Thank you Amanda. We look forward to seeing you again soon!
June 19, 2015
Rated 3.0 out of 5.0 by RevSuz comfortable bed,good shower
Nice room with a fridge, comfortable bed, an really nice shower. Internet connection in need of an upgrade-very slow.
June 18, 2015
Rated 3.0 out of 5.0 by Earthling_ Nice place . . . but . . .
I stay here at least once a year when I go to a baseball game at the ballpark nearby. Usually I have a pleasant stay and I have no problem with the hotel itself or the cleanliness or security. However the front desk staff could use a bit more training. Courtesy isn't their strong point at all. The lady at the front desk wasn't rude or anything, but wasn't at all pleasant either. The same lady was at the desk when I checked out the next morning and I had to ask for a copy of my bill which seemed to really inconvenience her. I'll stay again next year, but if they build another hotel within walking distance of the ballpark, I'll rethink that.
June 17, 2015
Rated 1.0 out of 5.0 by indy1956 Overall experience
Would not recommend this hotel. Was not happy with customer service, Did not respond to request.
June 4, 2015
Rated 5.0 out of 5.0 by Gallup Kelly Great Sevice
Brittany on the local staff does such a fine job with reservations, hospitality and overall professionalism!
Great service always and very friendly!
May 31, 2015