Rated 3.7 out of 5 by 34
Rated 4.0 out of 5.0 by Tony48438 Very Good Hotel
I've stayed in this hotel for many weeks over many stays. The rooms are clean, good TV, and great cable with many movie channels. The staff is friendly, and I have never had a bad experience. The restaurant is not so good. I've only eaten there twice, and would not do so again. Food takes forever and is not hot when you get it. They are always out of certain items/beer. The workout room has very old equipment, and it needs to be updated. One of the treadmills has been making a really loud noise, and it hasn't been repaired over the last few months. If the workout room equipment was better, I would probably give it a excellent rating (minus the restaurant).
November 19, 2013
Rated 3.0 out of 5.0 by CBarr31 Great Location, Restaurant Service Lacking
The location was excellent for my business call in the area and the hotel itself was pleasant and comfortable. I knew I would be working some late nights so wanted to stay at a full service hotel with a restaurant. The food was quite good and well prepared but the service was lacking to put it kindly. One eveing it took almost 45 minutes to receive my salad and then my entree came 30 seconds later. Another evening it took almost 15 minutes to be recognized and brought a glass of water even though the bartender had watched me walk in and I had eaten there twice already during the week.
The perks for being a Platinum Elite were non-existent. A single 30% off meal voucher or bowl of oatmeal for breakfast one morning free. For a week long stay that level of amenities seems lacking.
November 14, 2013
Rated 3.0 out of 5.0 by Roscoe52 Wet carpet
Wet carpet and squeaky bathroom door. The door was fixed, the floor around the A/C remained wet. (we never used the A/C) The staff was not personal at all.
November 9, 2013
Rated 5.0 out of 5.0 by jumpingjackflash Nice overnight stay
Attended a football game in Cincinnati. This location wasn't far away (maybe a 15-20 minute drive) and was easy to find. It was also much nicer and less expensive than hotels closer to the riverfront. The room was very clean and comfortable. No complaints!
September 27, 2013
Rated 5.0 out of 5.0 by Katie1414 Great service!!
Food was great and the price was perfect. The front desk staff were very friendly, and the rooms were very clean. When I come back to this area I will be back to this location.
September 12, 2013
Rated 3.0 out of 5.0 by pzin Room was clean, bed was comfy, low noise.
Room was good. Pool was small, and no hot tub. We ate breakfast in the restaurant. The service was not good. The food was cold. Was over charged for an item. Took a long time to pay the bill in the restaurant. I I would recommend the hotel. But don't eat there..
September 8, 2013
Rated 2.0 out of 5.0 Not the Best Holiday Inn Property
I have stayed at many Holiday Inn properties and this one is far from the best. I am not sure where the 3.8 rating came from, someone was generous. The staff was not friendly, towels had brown stain spots on them, toilet seat was broken. Next time, I will drive a couple more exits to the Holiday Inn Express. If only I would have known.
September 2, 2013
Rated 2.0 out of 5.0 by Hurricandy Probably wouldn't return
I stayed at this location for two nights on business. When I arrived at the airport and called for the shuttle I was informed that I would need to wait forty minutes for the shuttle to pick me up and transport me to the hotel. Since it was well after 6pm and I was tired after a day of traveling I opted to take a taxi at my own expense ($24.00 plus tip). I was greeted warmly by Erica and enjoyed a dinner in the restaurant. When I inquired about using the restaurant to conduct my interviews the next day, I was informed by Erica (after consulting with the manager) that I could only do so between 10am and 4 pm, when the restaurant was closed, or I could rent a conference room for $125.00. Unfortunately, my interviews were scheduled from 9-4:30. My interviews had to be conducted in the lobby during those hours. I would like to add that at 9 am the restaurant had only 2 customers, and at 4 pm there were no customers. No one spoke with me all day to see if things were ok, though many employees walked through on numerous occasions throughout the day. I recently stayed at a Holiday in Alabama, and when I inquired about using their dining facility for interviews, they were very pleasant, and suggested that since their conference room was not being used that day that I might be more comfortable in their conference room, at no charge. They also inquired several times during the day to ask if there was anything I needed.
Additionally, I ordered room service after a long day of interviews and one of the items I ordered was not included at the time of delivery, it was however, delivered about 25 minutes later without my having to call. Luckily it was dessert! At that time I asked if I would be able to give the delivery person my breakfast room service order for the next morning, as I had not received the room service order door tag. He said he wasn't sure, but he would take it down. I added that someone should call if there were any questions or problems. I did not receive a call, nor did I receive the breakfast order that I had given him.
I travel frequently for business, and it is difficult enough being away from home and family, but staying at a facility where you feel that it is not about catering to the guest, as much as collecting the bill at the end of the stay is not high on my list. With all of the competition in this industry, I will likely not stay at this location in the future.
September 1, 2013