Rated 3.7 out of 5 by 45
Rated 3.0 out of 5.0 by Anita0801 Great room horrible service
After hours on the freeway I arrived at the hotel prepared to relax. The clerk at the front desk stated that the room was still being cleaned. She stated that the wait would be 15 minutes. The room was not ready for an hour. At around 4pm she stated the room was ready and without apologizing she dropped the key information on a table and walked away, no eye contact. I walk over with my bag to the elevator that the cleaning lady was currently in, instead of attempting to hold the door for me she let it close in my face. When I got up to my room she, a girl that appeared to be her family member, and another cleaning lady were in my room laughing and joking. They didn't turn around and acknowledge my presence which angered me even more. Once they were gone I avoided all hotel employees the rest of my stay, I'm so grateful that I was only staying there one night. The room was nice minus a few scars such as holes in the bathroom door and dents on the closet and bathroom door.
February 27, 2014
Rated 5.0 out of 5.0 by maquoketa67 Sleep Comfort
Our mattress could have been more firm. It would have made my stay much more enjoyable. That is a minor issue and we will definitely stay in Florence Holiday Inn again. There were also some issues with the key card that required several attempts to enter the room.
The staff was very nice and we were treated well. This was one of several stays here and we will continue the use Holiday Inn in Florence, KY.
February 26, 2014
Rated 5.0 out of 5.0 by Andrem1970 Nice amenities
Very clean, nice hotel! Breakfast offering was unique!
February 26, 2014
Rated 5.0 out of 5.0 by MrFullness Quality feel
This is a real family oriented, customer driven in the quality they provide, I definitely recommend this brand
January 23, 2014
Rated 3.0 out of 5.0 Recommended improvements to hotel.
1. No breakfast with room.
2. Handicap accessibility. Poor to none at all. Access to hotel is poor at best. No handicapped parking in the front of the hotel. No automatic door opening at the rear of hotel. Any body can park in designated handicapped parking areas. If you were handicapped, you would notice these things. Rated Poor at best.
Room size is outstanding..
January 15, 2014
Rated 5.0 out of 5.0 by J.S. Beautiful
This is an awsome place to stay and relax. Unexpected event caused a layover but very happy with the stay.
January 10, 2014
Rated 3.0 out of 5.0 by Frank V Business Travel
As a Platinum Member, I have stayed in many Holiday Inn locations in the Cincinnati / Kentuky area as well as well as many other locations across the country. This location has the potential to be great and live up to expectations, but as they say, "the devil is in the details".
When Checking in at the front desk, my reservation was ready with my PC number and credit card on file. The front desk attendant asked for my identification so I handed her my driver's license. She proceeded to enter my driver's license number into the computer. I asked why and she responded that it was required by law. I stated that hotels may be required or have the option of verifying the identity of their guests, but are not required by law to enter that information into their database. She insisted it was the law and offered to have the manager call me at a later time to explain. The manager never called me.
I researched local laws related to transient accomodations in the Florence Kentuky area, and there is no legal requirement for this practice of recording guest's driver license numbers.
January 10, 2014
Rated 3.0 out of 5.0 by Hershey1 Uninterested Staff
The Facility and room were fine. Was not recognized as a Rewards Club Member. Front Desk girl looked uninterested when we arrived and commented that she was bored. Not very welcoming.
January 1, 2014