Rated 4.2 out of 5 by 147
Rated 5.0 out of 5.0 by You the Man Great Staff, Clean Room
From check in to check out Holiday Inn did it again. Great service clean room all that we had expected. We will plan to stay again next trip to the Creation Museum.
Lots of good restaurants, shopping mall all close by.
April 22, 2015
Rated 5.0 out of 5.0 by Chemicalguy Florence
Love staying here when in Florence, KY. Staff is friendly and helpful and they have the right selection of beer.
April 20, 2015
Rated 4.0 out of 5.0 by PaulTemm1222 Fire escape plan
I brought this up the last time we stayed there. Still have yet to recieved an explaination or told me they have a well thought out plan for evecuation of the disabled in case of fire or tornado.
April 19, 2015
Rated 5.0 out of 5.0 by Lindale74 Florence room
Just a over night stay, everything was good but there were only one set of towels in the bathroom.
April 17, 2015
Rated 3.0 out of 5.0 by PMorse Some good, some not so good!
First of all, I needed to book a room for 2 nights but there were only rooms available using my IHG rewards for one night. Due to this it became necessary for me to book one night with my reward points and the other night I had to book SEPARATELY so I could pay for it. (I'm not sure why they can't find a way to do this as the same transaction so problems could be avoided-because this did lead to problems!) When I arrived at the hotel to check in around 7 pm the front desk attendant was on the phone. He did not greet me right away, but when he finally did he greeted me with, "We have no rooms available tonight!"! I quietly explained I already had a room booked and just needed to check in. He quickly told me he'd be with me in a minute. After almost 15 mins. he finally turned to check me in. As he was checking me in I attempted to explain my situation with the booking of the rooms in an attempt to make sure we wouldn't be required to check out by noon not be able to check back in until 3. He quickly responded that I was only booked for one night...I agreed and explained the situation again. He then stated that I would need to check with staff in the morning! I explained that I had no desire to check out and have to check in again-if that was the case we would move hotels for the second night...he then stated he would take care of it! He stated I would not need to do anything further. He'd make a note on the account! Feeling nervous about this in the morning I stopped at the front desk as we left for the day (I knew we'd be gone all day and not return until 6 or after). Again, I had to explain the situation to yet another staff member several times and there was NO note on the account! The young lady behind the desk quickly looked into the computer did some typing and turned and told me it was taken care of! We were assigned to the same room and we should be good! Upon my return we were NOT good! When we got to our room our key cards did not work! After a very long day and 2 young children I headed back downstairs to the front desk! When I explained the situation to the young lady behind the desk it was clear she was very worried about our room and our things! The computer had NO notes and we were not reassigned to our room!!!!!! She quickly apologized (she was extremely pleasant and appologetic...giving us a coupon for breakfast. Definitely the first positive interaction I had had with the staff!) She reprogrammed our key cards and we both "prayed" our things were still in the room!!!! Luckily, our things had remained in the room!!!! There has to be a better way to have staff handle the situation and deal with customers!
Finally I wanted to state that the highway traffic was noisy and the water in the pool was extremely cold! Very disappointed with the pool it was one of the main reasons I had chose the hotel! We were looking forward to take the children swimming, but neither one would even get in the water!
April 15, 2015
Rated 4.0 out of 5.0 by rdh48313 Great Hotel
Really nice staff, nice affordable breakfast. ..small mix-up on the bill, but fixed...I'll stay again.
April 13, 2015
Rated 5.0 out of 5.0 by Valueadded Pleasant experience
Quiet and clean. Good location to everything. The staff was very friendly and helpful about the hotel.
April 10, 2015
Rated 2.0 out of 5.0 by FrequentGuest2011 Poor quality of food
Stayed at this hotel because we were traveling with a child and thought it would be nice and easy to have room service and not have to go out. We ordered an hour and 15 mins before they closed, so plenty of time. Food took 45 mins, was cold, incorrect, items missing, was double charged auto-gratuity (yes there is a service fee and 18% auto, but they charged service free and TWO gratuities, claiming they didn't realize it was automatically put on when you order room service.) Food was greasy and nasty. In the restroom, it was a delilght (ha, ha!) to see the toilet seat up and feces on the toilet from a previous guest....gross! I always carry bleach wipes, so I cleaned it myself. This drives me nuts considering we ALWAYS tip housekeeping staff no matter what brand of hotel we stay at and even with the nasty bathroom, we still left tip.
April 10, 2015