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Rated 4.1 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 by A predictable night sleep The Holiday Inn Express hotels are a great choice for a medium priced option. They have professional staff and well maintained facilities. November 12, 2014
Rated 4.0 out of 5.0 by Good buisiness stop great rooms only gripe the kitchen / bar needs to staff up great potential here room for improvement November 11, 2014
Rated 5.0 out of 5.0 by Very nice attentive staff Went out of their way to get me a ride from CVG very late at night, even with the normal driver on vacation. November 9, 2014
Rated 2.0 out of 5.0 by Too much family working (visiting)on site This place seems to have some workers with too many family members onsite so that if a complaint is brought up staff and relatives cause an issue. It appears the owners are not aware of this and are not to blame, but should be more aware of what goes on here in the evening with their staff. Otherwise I have stayed here before and enjoyed my stays. Will stay again if in the area. Restaurant has good food, their staff was attentive and polite. November 7, 2014
Rated 5.0 out of 5.0 by A little expensive but they always take care of you I stay here frequently for work. My last experience I came in right at check in but my room wasn't ready. They gave me a treat from their sundries while I waited and 10 min later it was ready. They gave me breakfast for the wait! Men's restraunt is expensive but very good. They didn't have egg beaters like their menu said so they made a huge omelette for me with egg whites. I also love that I can change the thermostat in the fitness room and the fan in the room will stay on all night if you don't like complete silence. November 2, 2014
Rated 5.0 out of 5.0 by Excellent staff The staff was fantastic. The fire alarm wouldn't shut off. They moved us to a new room immediately. Alway friendly always accomodating. I am handicapped and it they were friendly and helpful. October 30, 2014
Rated 5.0 out of 5.0 by Slept great Low noise in room from hallway. The bed and pillows were awesome. It was a clean well kept room. The front desk was very kind and helpful. When we had a problem with the TV, a front desk person came to our room and stayed til it was corrected. The vouchers for a free breakfast was very nice and helpful. The buffet was very good One day the hostess was amazing and very accomodating. Had some issues the next morning, but not enough to keep us from coming back. Will definitely go again. October 22, 2014
Rated 5.0 out of 5.0 by Highly Recommended! Clean and New! This is a extremely nice hotel. I stayed here two night on business. The two young ladies at the front desk were very kind and welcoming. I reserve the one king-size room the bed was extremely comfortable and clean there is a nice television with microwave, refrigerator,coffeemaker and much more very nice reading area in the room as well! For the price you can not go wrong! There is no continental breakfast but they do have a very nice bar and restaurant! Thanks to all the staff for making my stay great! October 22, 2014
Rated 2.0 out of 5.0 by Very rude Front desk People They acted like it was a bother to check us in even though there was no one else -will never stay there again. October 21, 2014
Rated 5.0 out of 5.0 by Friendly service The staff here is friendly and knowledgeable of the area. The accommodations are clean. October 17, 2014
Rated 5.0 out of 5.0 by Clean, extra large rooms Very clean, modern room. Extra large. We had a small frig for our drinks. Bathroom very clean and large also. I love the scent of the sample shampoo and lotion. Plenty of towels for family and I. We only stayed over night, but rested well. Room was comfortable and quite. Loved it and recommend to anyone. The next morning, woke to a newspaper at our door. I think this is an added touch to make you feel appreciated. They go the extra mile. That matters. I trust this Hotel to take my family. October 17, 2014
Rated 5.0 out of 5.0 by Nice beds, friendly staff, good value This hotel continues to impress with its friendly staff, especially for the morning breakfast. While the hotel is showing signs that it is not brand new (slight stains on the carpet, minor wear and tear) it is well kept and servers its purpose of delivering a quality night's sleep every time. October 16, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet room with excellent service. My stay was very pleasant being treated by courteous and friendly staff. The room was quite and comfortable. I was able to turn the A/C and heater fan on in a continuous mode which made it easier for me to sleep. The bed was comfortable. The bathroom was clean and had nice linens. I would recommend this hotel to anyone visiting the Florence area. October 13, 2014
Rated 2.0 out of 5.0 by terrible lounge and bar terrible service in bar. Hotel should not be adverticed as a hoted. Most Holiday Hotels are modern this is an OLD hotel/ October 11, 2014
Rated 5.0 out of 5.0 by Great Location. Family Friendly. Perfect Location for our travel. Great pool for the kids. Clean rooms and spacious. Friendly Staff. Easy Parking, safe. September 17, 2014
Rated 5.0 out of 5.0 by Comfortable and clean We stayed at this Holiday Inn because it is about a block away from the Florence Freedom Center, where we attended a concert. The hotel September 16, 2014
Rated 5.0 out of 5.0 by Total excellent service and room Great personnel. Check in excellent. Room was excellent. Will come back and Recommend to all. Will pass on to my manager. Thanks! September 15, 2014
Rated 4.0 out of 5.0 by Good service Easy access to restaurants and stores in the area, friendly staff and easy parking. Pool area is very small. September 12, 2014
Rated 5.0 out of 5.0 by Great place Very nice clean hotel with an excellent location. Staff was courteous September 6, 2014
Rated 5.0 out of 5.0 by Excellent experience We have stayed at this location numerous times. The staff is always friendly, professional, and efficient. Rooms and lobby are always quiet and inviting. This is a favorite stop for us when in the area. September 3, 2014
Rated 5.0 out of 5.0 by Great Stay Not one complaint at all. Very clean and staff was great. September 3, 2014
Rated 5.0 out of 5.0 by Friendly staff, greta location I stay at this location four times a year for business, and it is always comfortable, friendly, clean and safe. Everyone is terrific, the food is good, the rooms are nice and there are restaurants and shopping nearby. August 27, 2014
Rated 5.0 out of 5.0 by Nice room very cool and comfortable The front desk was very friendly and helpful to all are needs. Will stay again August 26, 2014
Rated 4.0 out of 5.0 by Repeat customer Hotel of choice when visiting Florence. Always a good stay. One of pluses is hotel's Music Choice channel on TV. Excellent background music without having to stream music through your own device. Front desk associate was new. Did not know anything about Florence Freedom ball tickets that were offered previous stay. We intend to stay here again. August 20, 2014
Rated 5.0 out of 5.0 by Nice stay in FLorence Was a very nice hotel. Large clean rooms. Staff all very nice. August 20, 2014
Rated 3.0 out of 5.0 by Not what I expected Was put in a smoking room even though my profile as a Platinum IHG member shows non-smoking. Toilet would not stop running without jiggling the handle and such. Shower stall floor need a really good cleaning. August 19, 2014
Rated 5.0 out of 5.0 by Great Hotel showing signs that others are loving it too! I have always has great service here, and just noticed this time that there were several greasy footprints in the common areas and in my room. Some things, like the shower curtains, are beginning to be worn and tattered, but the room was otherwise clean, smelled fresh, and the staff is very friendly. August 18, 2014
Rated 4.0 out of 5.0 by Within walking distance to Florence Freedom We choose this Holiday Inn each time we attend Florence Freedom's games. Front desk recognizes us each time. Hotel Manager working the front desk was gracious enough to share tickets to game when he learned our reason for staying here and a complimentary breakfast after a longer than usual wait to register. August 6, 2014
Rated 5.0 out of 5.0 by Good time in Florence My granddaughter and I drove up from Louisiana to see a couple of Reds games. We got in late in the evening but the folks at the desk were very pleasant and courteous. Sign-in was very quick. We did not try the restaurant at the facility because we spent our days sight seeing. I also could not resist the Bob Evans across the street. The room was clean and well appointed. The shower was great because it drained well and had an adjustable spout. Check out was automatic with our bill under the door. Will definitely return. July 16, 2014
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