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Rated 4.1 out of 5 by 92 reviewers.
Rated 4.0 out of 5.0 by Good service Easy access to restaurants and stores in the area, friendly staff and easy parking. Pool area is very small. September 12, 2014
Rated 5.0 out of 5.0 by Great place Very nice clean hotel with an excellent location. Staff was courteous September 6, 2014
Rated 5.0 out of 5.0 by Excellent experience We have stayed at this location numerous times. The staff is always friendly, professional, and efficient. Rooms and lobby are always quiet and inviting. This is a favorite stop for us when in the area. September 3, 2014
Rated 5.0 out of 5.0 by Great Stay Not one complaint at all. Very clean and staff was great. September 3, 2014
Rated 5.0 out of 5.0 by Friendly staff, greta location I stay at this location four times a year for business, and it is always comfortable, friendly, clean and safe. Everyone is terrific, the food is good, the rooms are nice and there are restaurants and shopping nearby. August 27, 2014
Rated 5.0 out of 5.0 by Nice room very cool and comfortable The front desk was very friendly and helpful to all are needs. Will stay again August 26, 2014
Rated 4.0 out of 5.0 by Repeat customer Hotel of choice when visiting Florence. Always a good stay. One of pluses is hotel's Music Choice channel on TV. Excellent background music without having to stream music through your own device. Front desk associate was new. Did not know anything about Florence Freedom ball tickets that were offered previous stay. We intend to stay here again. August 20, 2014
Rated 5.0 out of 5.0 by Nice stay in FLorence Was a very nice hotel. Large clean rooms. Staff all very nice. August 20, 2014
Rated 3.0 out of 5.0 by Not what I expected Was put in a smoking room even though my profile as a Platinum IHG member shows non-smoking. Toilet would not stop running without jiggling the handle and such. Shower stall floor need a really good cleaning. August 19, 2014
Rated 5.0 out of 5.0 by Great Hotel showing signs that others are loving it too! I have always has great service here, and just noticed this time that there were several greasy footprints in the common areas and in my room. Some things, like the shower curtains, are beginning to be worn and tattered, but the room was otherwise clean, smelled fresh, and the staff is very friendly. August 18, 2014
Rated 4.0 out of 5.0 by Within walking distance to Florence Freedom We choose this Holiday Inn each time we attend Florence Freedom's games. Front desk recognizes us each time. Hotel Manager working the front desk was gracious enough to share tickets to game when he learned our reason for staying here and a complimentary breakfast after a longer than usual wait to register. August 6, 2014
Rated 5.0 out of 5.0 by Good time in Florence My granddaughter and I drove up from Louisiana to see a couple of Reds games. We got in late in the evening but the folks at the desk were very pleasant and courteous. Sign-in was very quick. We did not try the restaurant at the facility because we spent our days sight seeing. I also could not resist the Bob Evans across the street. The room was clean and well appointed. The shower was great because it drained well and had an adjustable spout. Check out was automatic with our bill under the door. Will definitely return. July 16, 2014
Rated 5.0 out of 5.0 by Very nice property I booked this hotel at the last minute, to go to the Nascar race. The property was conveniently located right off the highway. The property was spotlessly clean, like new. All the people who worked there were as nice as can be. We over slept so breakfast was over by the time we came down, so I never tasted the food, but overall I would totally recommend this place. July 11, 2014
Rated 2.0 out of 5.0 by So-so service This was the only hotel with availability closest to Cincy so we had to book it, otherwise we would have stayed somewhere else. The price was outrageous for the value. The breakfast was the oddest thing I have seen at a complementary breakfast hotel. They had servers but the server only got me coffee and didn't even tell me about the food buffet behind the weird wall. It was an awkward experience. The pool area was fair and very small. The staff wasn't friendly at all. When I called the front desk to see if I could get a later checkout, the lady promptly said "no" and that was it. We were ready to get out of there. July 10, 2014
Rated 4.0 out of 5.0 by Close to Florence Freedom We have stayed here several times. Within walking distance to Florence Freedom. Always a memorable stay. The one thing we miss is an outside patio to enjoy. Unable to comment on food as we did not have opportunity to eat here. Lots of nearby restaurants. However the bar was a nice complement to a good ball game. Would recommend to others looking for a nice clean comfortable room. July 9, 2014
Rated 4.0 out of 5.0 by Clean, Comfortable, and Relaxing Was able to spend a night in this unit for fun after a baseball game. Found the hotel to be extremely clean. The bed was very comfortable, and the service friendly. Would easily recommend this Holiday Inn to anyone needing a room in the Florence area. July 9, 2014
Rated 5.0 out of 5.0 by Nice clean room, quite Lovely hotel only let down by the quality of food and poor service by a couple of members of staff in the restaurant. Would stay there again, but eat out. July 4, 2014
Rated 5.0 out of 5.0 by Great stay in Florence Ky Our stay in this hotel was great except the pillows were very soft and your head sinks all the way to the mattress . So my advice bring your own. otherwise I have zero complaints about my stay. Check in was quick and friendly and our room was awesome, spacious and clean. Internet was quick and had no trouble connecting to it. This hotel is close to restuarants and all kinds of entertainment Malls, Movie theaters etc. We made reservation at this hotel because of the closeness to Covington/Cinncinati area about 8 miles not bad driving and the further out you go from these cities the cheaper the nights stays are. Overall I would definitely stay here and probably will next year. July 3, 2014
Rated 5.0 out of 5.0 by Holiday Inn Florence, Ky Very nice hotel with updated, newer rooms. Rooms smell nice - not old! This is our second stay here and would recommend to everyone :) July 1, 2014
Rated 5.0 out of 5.0 by happy resident great time very nice hotel! I love that there are Holiday inns just about everywhere I want to be. Makes in nice to have a great hotel to stay no matter where I end up on vacation! July 1, 2014
Rated 5.0 out of 5.0 by The hotel was great except for paid shuttle experience The hotel experience was great, except for the shuttle service. We paid for shuttle service to pick us up at the airport and shuttle us back to the hotel where we had left our company vehicle. We waited over an hour for the driver to come pick us up. We were tired after traveling for 19 hours on planes and should not have had to wait over an hour on her to come get us for a PAID shuttle service!!! Otherwise, I would give the hotel a 5 star rating. June 30, 2014
Rated 5.0 out of 5.0 by Comfortable stay Good hotel to stay,Excellenet service and nice ambieance June 24, 2014
Rated 4.0 out of 5.0 by Quiet hotel The hotel rooms are very quiet and the selection of TV channels is quite better than most. Wireless Internet service was also better than most hotels. My only wish is that this location would offer free breakfast. I don't understand the concept of the "Express" versus the standard Holiday Inn. June 23, 2014
Rated 5.0 out of 5.0 by Best Hotel in Florence We had a lot of places to choose from coming in from out of down, lots of hotels in this area. We wanted to be close to the Freedom ball park so we could walk to and from. This Holiday Inn sets right behind the park and was a nice safe walk. The front desk was very helpful, lobby was beautiful and easy access to get our luggage to our room. Rooms were very nice, clean and very comfortable, beds were very nice and relaxing. We also enjoyed the pool. Just a nice stay overall! June 18, 2014
Rated 5.0 out of 5.0 by Great experiene The customer service was great. The room was clean and all areas were very clean. The salmon was extraordinary. The flavor, size and taste. The steak that my husband originally ordered (sirloin) was not available. The ribeye was very fatty. Aside from that, Our stay was incredible. June 16, 2014
Rated 5.0 out of 5.0 by Great Stay I was in Florence for two weeks at Hotel Inn for business, the staff was great. My room was clean and comfortable. I dined in the restaurant a few times and found the Kentucky Hot Brown to be awesome. I will definitely stay here again. June 12, 2014
Rated 3.0 out of 5.0 by front desk both ice machines were out of order, had to go to front desk for ice. The one girl at check in was curt and not helpful at all. June 12, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel This hotel exceeded my expectation. Will likely stay at this hotel again in the near future June 11, 2014
Rated 5.0 out of 5.0 by Overall nice place to stay. Holiday Inn Florence was a very nice place to stay. The room was clean and the staff was friendly and helpful. My only real complaint is with the fact that there were very bright security lights outside, but the curtains could not be closed. I was able to sleep, but would have preferred a darker room. June 10, 2014
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