Rated 4.2 out of 5 by 316
Rated 1.0 out of 5.0 by NoFish5 Bad choice,
This is a newer facility and it sure has gone downhill fast.
1) Room key did not work on the second day
2) Hole in the ceiling above the shower that someone stuffed paper into
3) 6:00 AM shower the main water was shut off with not warning at all I happen to be in the shower with soap in my hair. NO WATER TO rinse my eyes out called the desk she stated it would be back on in 5-6 minutes. So that day I checked out and moved to the IHG near the airport and have not return.
4) I was told at check out the Manager would reach out to me. Still have not heard a word.
Frustrated IHG Spire Member
June 18, 2016
Rated 5.0 out of 5.0 by mhuybers Pleasant stay
Our room was clean comfortable. all the staff we came in contact with were friendly and helpful.
June 14, 2016
Rated 5.0 out of 5.0 by CPN LADY 55 Quiet,comfortable and relaxing with great service
My overnight stay was excellent . The bed and pillows made for an excellent night of sleep. Quiet. there were no noise indoors or outside that I heard. I felt very safe and comfortable during my visit.. The pool water was warm and inviting. Ample access to towels at the pool and only hotel guest were permitted. Food was great. I only ate breakfast there. The only issue that I could possibly have was the choices of food was limited but prices were very reasonable. Perfect place for an overnight stay.. Easily accessible from the major highway.
June 12, 2016
Rated 2.0 out of 5.0 by Triking2010 Needs Improvement
It was a rough stay this time. we stay at allot of Holiday Inns and this one had a fire alarm issue that was pulled by a child. The staff nor the fire dept. could do anything to quite the alarm so guest spent 3 hours in the hall ways waiting for the alarm to be turned off. So it was not a restful night.
It also seemed that the beds were dated or over used, very hard and miss shaped.
June 8, 2016
Rated 5.0 out of 5.0 by aray123456 Great Hotel, but hot water went out
I stay at this hotel all the time when traveling to Florence for work, usually exceptional, but there was no hot water at all on the last day I was there
June 6, 2016
Rated 1.0 out of 5.0 by RockKenova, WV Florence KY
I have stayed at MANY Holiday Inns and this was the worst experience of any I've ever stayed and probably the worst overall of any chain. We did not arrive till around 10:00 PM and with only one person at the desk and other late arrivals it took nearly 20 mins to get our room keys. Upon arriving to the room there was a Do Not Disturb sign on the door. After knocking we entered the room to find it hadn't been cleaned and a note on the floor from the maid service dated 4 weeks prior to the date stating that room was not cleaned due to the DND Sign and to call the front desk if service needed. After nearly another 20-30 mins we were given another room (Bed was made but not the cleanest) and an apology saying the hotels computers had been down and they couldn't confirm if the room was cleaned??? If not so late we defiantly would've went elsewhere and will never return to this location!
June 6, 2016
Rated 2.0 out of 5.0 by Libbypug Quality Auditor for 40 years
Room and breakfast were a problem.
Room not clean and food cold.
June 6, 2016
Rated 1.0 out of 5.0 by IHG REALLY??? IHG, REALLY???
The enet states free breakfast but this location DOESN'T follow what the enet stattes
June 2, 2016