Rated 4.1 out of 5 by 178
Rated 5.0 out of 5.0 by don't have another nickna Friendly staff
Great Stay and the hotel staff was friendly. The young woman who was our server in the dining room that evening and in the morning was awesome as well as the elderly woman who checked us in that evening. Nice clean hotel.
July 24, 2015
Rated 5.0 out of 5.0 by Inkslinger A great property
My son and I were on a two-week road and sailing trip, with this hotel near the end of our adventure. It was the best property we visited; the facilities were new, well-maintained, conveniently located and the staff was exceptional.
The Holiday Inn in Florence was an excellent value and a very, very comfortable place to stay.
July 22, 2015
Rated 2.0 out of 5.0 by eegjr Weird
My reservation wasn't ready and the staff was not very prepared. The mod had a pile of cash that she left on the corner of the desk while she walked over to the next monitor?? I was never offered the typical goodie bag or 500 points when I asked she said sure and checked off on another guests name.
July 21, 2015
Rated 5.0 out of 5.0 by snipe2004 Confort
confortable, bien situé, accès aisé, personnel accueillant, petit déjeuner buffet bon et pas cher.
July 13, 2015
Rated 5.0 out of 5.0 by keiｰdesu 快適な部屋
July 4, 2015
Rated 5.0 out of 5.0 by Lisa1332 great experience
Would recommend this motel. Nice room and cleanliness was excellent.
June 30, 2015
Rated 3.0 out of 5.0 by HDCHIK Poor service at check in
This was the worst check in I have had at any hotel. The desk clerk was the problem. She did not know what she was doing, plus she had her young daughter with her who was not behaving at all. Her daughter was being a pest to a guest that had a little girl. It took 40 minutes to get checked in and I was only the third person in line. When I went down to get something out of my car the line was extremely long and I saw a lot of frustration on the faces of those customers trying to get checked in. Where is the customer service? No manager in sight. This is the second time this has happened to me at this location so I will no longer stay here.
June 30, 2015
Rated 1.0 out of 5.0 by Lizzyjanehunter Not Up To Holiday Inn Expectations
It was a disaster from the start. My daughter and I stopped on our trip at approximately 10:00pm and the front desk experience was something to be desired. There were two ladies working, it looked like one was ready to go home and the other who was working the front counter seemed disappointed that I interrupted their conversation. It took 15 minutes for her to book me one room and then forgot to put in my IHG number, the only way I knew this is because I asked. (By the way I was never credited for the stay with IHG Reward Club) It took her another 5 minutes to input the data and I received my key. After parking the car and coming in with our suitcase she stopped me to give me my reservation receipt which she had forgotten to give me prior.
The room was very clean and the beds were comfortable.
Breakfast was not good, food was not hot and selection was poor. We had previously stayed at a lower quality hotel and was offered a spectacular breakfast option for free. I would not recommend this Holiday Inn to anyone.
June 25, 2015