Rated 4.1 out of 5 by 137
Rated 4.0 out of 5.0 by MelanieB37 Overall good experience
We always stay at Holiday Inn Express when we travel and this time was no different. We were disappointed when we arrived because the pool had been unexpectedly closed, but the staff did what they could to make the situation better and were extremely helpful and nice. We had a little trouble at night with loud neighbors running the halls and fighting but other than that, the room was wonderful, the breakfast excellent and the location ideal. We will be returning!
February 13, 2014
Rated 5.0 out of 5.0 by KCarp19 Staff
Staff was wonderful, when needed they called us a cab, and got was numbers for Pizza places. Breakfast staff was friendly
February 12, 2014
Rated 5.0 out of 5.0 by Dino082429 Great service
The staff does a good job on making people feel welcome
February 5, 2014
Rated 4.0 out of 5.0 by GregHW Recommend for an enjoyable visit
Great staff, really make you feel at home and welcome.
Nice facility. Still has problems with bandwidth on wireless internet but other problems have always received prompt attention.
Good location for restaurants and events.
February 4, 2014
Rated 5.0 out of 5.0 by Bobby G Excellent Service
This hotel has certainly improved recently. Under new management, the entire staff is courteous and exceptionally helpful. Rooms are very clean, with no odor of cleaning products. I had a very comfortable stay.
February 3, 2014
Rated 5.0 out of 5.0 by Nick from MI Nice place, friendly helpful staff
This is a great place to stay if you are doing business in Cincy or Norhtern KY. Convenient location next to lots of great resturants, entertainment and recreational places. I'd reccomend it highly.
February 3, 2014
Rated 5.0 out of 5.0 by d54020 Excellent location and value
Great location to see the sights in Kentucky and Cincinnati . The rooms facing Cincinnati and the hills of Mt Adams presented a great view at sunset . The staff was very welcoming on our arrival and our room was very clean and comfortable . Could not ask for a better value near the down town area.
February 1, 2014
Rated 5.0 out of 5.0 Highly Recommend
This was our 2nd stay here and both times the hotel rooms and staff were excellent!!! We were treated quite well!! We will be back to stay here!!! Great location and easily accessible to many other great tourist spots!!
January 31, 2014
Rated 5.0 out of 5.0 by Horts32 Great Stay
Clean rooms, good location, and very friendly staff.
January 30, 2014
Rated 2.0 out of 5.0 by cory9185 Needs upgrades!
Compared to other Holiday Inn properties this hotel lacks many of the amenities. Many of the rooms in this hotel have seen better days and need to be updated. The ceiling in my room was plastered with drywall mud from some previous repair. The repair was obviously done for speed not quality. The beds are also extremely soft. I am writing a harsh review as I stay in many Holiday Inns across North America during the year and this is one of the worst. There was no recognition of my Platinum IHG membership on check in. It comes down to the fact that this hotel needs some TLC and updating and doesn't make its members feel as welcome as most other properties!
January 28, 2014
Rated 5.0 out of 5.0 by onebearcat Very Pleased
We stayed here to be close to Newport Aquarium (not walking distance in winter, but only a 3 minute drive). Had 2 small children with us and everything went great. Very clean hotel and staff was very friendly. I was worried before we stayed after I read a review on here that mentioned it was rowdy, but wasn't that concerned as that was dated December 31st and I would think just about every hotel would be a little loud on New Years eve. Anyway, we didn't hear anyone and had a great stay.
Not sure if this is a brand new hotel, but everything about it seemed that way. Recommended+
January 23, 2014
Rated 5.0 out of 5.0 by Dino082429 Great Service
The staff here at the Holiday Inn has done a great job on making the customers feel welcome. Special recognition goes out to the front desk people for their attention to detail. thanks for the great stay.
January 8, 2014
Rated 1.0 out of 5.0 by Meagan74 Stay away at all costs!!! Party central in that hotel :(
The entire night was a nightmare! A party was taking place in the two rooms ( Ohio & Kentucky ) right beneath us. We had to take his room since our reserved suite was out of order when we arrived. Music rattled the entire hotel until midnight. Loud conversations by numerous drunken adults and slamming doors carried on throughout the morning hours! I have never experienced anything like this before! When I brought it to the attention of the manager, it got brushed under the rug. I wouldn't except the measley 1,000 reward points that they offered! Finally I had to call guest services to report them and was awarded 20,000 points. Maybe I can get a free night stay with that. I will never go back to that place!!!!!!
The housekeeping and breakfast staff were extremely nice and the breakfast was amazing! Can't say too much for he front desk or management staff :(
December 31, 2013
Rated 5.0 out of 5.0 by janalou Great service and a fantastic bed. An excellent nights sleep.
The room was exceptionally clean and attractively decorated. We were there only one night, but slept well. Everyone was friendly and willing to help if needed. The breakfast was good. I always enjoy the cinnamon rolls. We were given complementary snacks which was very much appreciated. My husband also found cookies next to the coffee.
December 28, 2013
Rated 5.0 out of 5.0 by Lane85 I Love This Hotel!
My husband and I came here in October for our anniversary and stayed in the suite. The room was awesome! So much space and many ammenities. The bedding & pillows were super comfortable. (I am on a mission to duplicate that bedding softness at home) The hotel is within minutes of so much entertainment. We enjoyed our stay at the hotel and in Newport so much that we booked 2 rooms and came back in November with some friends. We experienced the same quality and friendliness as we did the first time. Great job staff!
December 27, 2013
Rated 5.0 out of 5.0 by tch07 great service
Another great stay! Keep up the good work! From customer service, housekeeping to grounds maintenance- everyone is very helpful.
December 26, 2013
Rated 5.0 out of 5.0 by MSF962 Excellant
Very comfortable beds, rooms were updated & nice & quiet.
Only suggestion is add additional outlets (base of lamp) for cell phones or tablets
December 23, 2013
Rated 5.0 out of 5.0 by wknight486 Great Stay
I stay here on business 4 to 5 nights per year. I've always had a great experience at this hotel. The rooms are clean, the staff is very nice & helpful, and it's in a perfect location for my needs. Thank You
December 21, 2013
Rated 5.0 out of 5.0 by Pamalama great improvments
this hotel has had many great improvements. friendly staff and clean rooms gives this hotel 5 stars!
December 17, 2013
Rated 5.0 out of 5.0 by Terry555 great improvements
This locations has greatly improved over my previous stays. Rooms, Staff and dining was very good.
December 16, 2013
Rated 1.0 out of 5.0 by bluster125 Poor staff integrity
Left my TENS device on the desk in the room - 100% sure of it. Called the hotel a few hours after checkout to get it back and even identified the cleaning person who came into the room after me. Item was not found! I know that the hotel is not liable for items left behind in the room - but this is a reflection of the poor integrity of the hotel staff member who decided to keep my expensive device for himself. I cannot replace this expensive device without a prescription.
Was promised a return call for a status update - but did not get any at all. I even offered to pay a reward for finding it but to no avail.
November 28, 2013
Rated 5.0 out of 5.0 by Steve125 Clean&Comfortable
I have stayed at many Holiday Inn Express & Suits during my travels. I have yet to be disappointed. This location was very clean and comfortable. The staff was friendly and informative. The breakfast was good, and my room was clean and quiet. I would recommend this hotel.
November 23, 2013
Rated 5.0 out of 5.0 by DDman Great location
We enjoyed being able to walk 1 mile to the Newport Aquarium and shopping/dinner/movies at the Newport on the Levee.
November 15, 2013
Rated 5.0 out of 5.0 by Lucky50 Wonderful time
We had a wonderful time . The staff was friendly and curtious.
Even the staff at breakfast had smiles and something nice to say.
I wish more places were like yours.
Thanks again it made our weekend getaway very enjoyable.
November 14, 2013
Rated 5.0 out of 5.0 by lp812 Great Hotel!
I stay here for business for months at a time. I really enjoy the hotel and the staff.
November 11, 2013
Rated 5.0 out of 5.0 by lp812 Great Hotel for work and play
I stayed in the hotel for business purposes last week. It right across the bridge from Cincinnati and many restaurants in the area. The hotel is very clean and the staff is always willing to help and very friendly. The breakfast is pretty good too!
November 4, 2013
Rated 5.0 out of 5.0 by Joel35 Couldn't ask for more
Customer service was exceeded from the moment I walked in- friendly front desk personnel. Rooms are always clean and beds are comfortable. Each time I visit Cincinnati for business, I always choose Bellevue holiday inn.
November 3, 2013
Rated 5.0 out of 5.0 by les2613 Comfortable hotel in a great location.
We recently stayed at this hotel and were very pleased. The room was comfortable and clean, and the staff was very pleasant and attentive. The hotel is in a very convenient location. It is just a few minutes away from the Cincinatti Museum Center and is just down the street from the Levee and the Newport Aquarium. Our family will definitely be returning.
October 30, 2013
Rated 5.0 out of 5.0 by 216000809 Excellent service attitude
New management making improvements and rating high!
October 23, 2013
Rated 5.0 out of 5.0 by scokim Great Stay
My wife and I wanted to stay near Cincinnati and we picked this HI Express. Not staying here before we assumed we'd get treated good like we normally do at other HI Expresses. Which we did! Great rooms & great staff!
October 19, 2013