Rated 4.3 out of 5 by 105
Rated 5.0 out of 5.0 by JerryP40 Nice facility
Room well designed, separate sleep area was nice for early riser. Breakfast was very good. Location is very good.
August 5, 2014
Rated 1.0 out of 5.0 by Mad Loyal Customer Poor Customer Service
I was on the road for work as always. This time I had been up about 28-30 hours and driving about 13 of those hours. I was in Appleton and thought in going to drive to Oshkosh and stay at this place like I have done before. I drive the extra time/miles only to regret it. I could not get the Federal Government Rate like I always do and I figured ok then since all I use for work while on travel was the holiday inn they would surly give me a discount. No way guy at the counter made up excuses and after being up for 30 hours I just wanted to sleep. I had no fight in me or drive to go elsewhere so I paid this out of my own pocket because on official work business I could only use my card for the government rate. I will never use the holiday inn anytime I travel again and of all the years business I gave them. Anyway good customer service is hard to find but we as paying customers deserve the best. I will make sure to tell all my coworkers not to use the holiday in either. The places have always been clean close to main roads and always treated me well since I always used their hotel. Never again and yes because of rotting customer service after being up for 30 hours and driving the extra miles to stay with them at that location.
July 30, 2014
Rated 4.0 out of 5.0 by tjkuch Nice Place!
Good experience with this stay. I like that the brand has stepped up a little over the last few years.
July 27, 2014
Rated 5.0 out of 5.0 by jabet413 Must stay.. EXCELLENT CUSTOMER SERVICE
Excellent customer service from all levels of staff...
A VERY BIG THANK YOU -- Velma, Tim, Addie, Kevin
Velma - Excellent Breakfast host, very friendly and makes sure everyone eats, very clean kitchen as well. She works very hard and we appreciated her dedication to making breakfast available and WITH A SMILE!!
Tim - Great front desk service always asking if we had everything we needed. Made the weekend easy.
Addie - Thank you for our cleanest room we have had in a long time and even when we didn't need anything she was still concerned and asked.
Kevin - GM, Thank You for believing in your staff to be themselves it really shows that you care, which the guests notice.
July 14, 2014
Rated 5.0 out of 5.0 First class service in every respect.
Back in the USA for the first time since 2009 and back to HIE at Oshkosh. Just as before, the staff are extremely helpful and polite and nothing was too much trouble. Stayed one night before driving to Wyoming,but booked to come back here on our return a week later. There was a potential problem in as much as we might not be able to stay on one night due to the Country Music gig in Oshkosh. However, whilst we were away in Wyoming, staff kept us informed of the situation and in fact resolved the problem whereby we were able to return and have a full weeks stay without having to move somewhere else for one night.. Special thanks to Jim and Colette at the desk and to Velma for excellent breakfasts. Really looking forward to returning next year. Credit must also be given to the Manager for upholding such high standards through his staff.
July 13, 2014
Rated 5.0 out of 5.0 by Cher90 Clean rooms
Stopped unexpectedly due to the weather. Hotel was easy to get to compared to others in the area. Nice rooms, good breakfast, and the staff was friendly. I would stay here again.
July 10, 2014
Rated 4.0 out of 5.0 by Bloompara The suite was awesome!
We had the suite with a separate king bedroom and a queen and sofa bed. Loved all of the space and housekeeping was excellent! Only cons were the pancake machine was not working and the hot tub would not make bubbles. The pool temp was warmer than average and we enjoyed that.
July 9, 2014
Rated 4.0 out of 5.0 by jas1257 Clean rooms and friendly staff
My room was clean and bed was comfortable; I was only able to participate in the breakfast on the weekend due to having to leave hotel in morning before breakfast was available. The bed sheets were very worn and should have been thrown away. Not enough closet space for an extended stay.
July 8, 2014
Rated 5.0 out of 5.0 by SouvieGuy Nice Breakfast Selection
I would recommend this hotel. The only questions is price. I was able to get a corporate rate, which help me make the decision.
July 3, 2014
Rated 5.0 out of 5.0 by TT33Milw Awesome Stay
Friendly, clean, professional, accomodating staff. Velma seemed to do it all. Definately an asset to the place. My only complaint (there are two). I think this hotel was a little pricey for being in Oshkosh. I also think the quality of the shampoo
June 25, 2014
Rated 5.0 out of 5.0 by P.E. Great
the front desk staff was excellent i believe his name was Jesse and also a woman was there too who was also very good. It seemed like they both worked the entire weekend between the two of them. I drove straight through overnight from Kansas City from my mother’s funeral. I was so please and thankful I was able to deal with someone friendly, kind and helpful, it really meant a lot. I will be defiantly come back every time I am in town and will be back every year at a minium for Miss Wisconsin. Thank you
June 24, 2014
Rated 5.0 out of 5.0 by labmom52003 Very nice hotel
For the price, this is a nice hotel. The beds were very comfortable. The breakfast was very good. The service from hotel staff was very friendly. I would stay here again!
June 17, 2014
Rated 5.0 out of 5.0 by shari2735 Comfortable bed and great service
The staff at the front desk was very friendly and got me checked in and on my way to my room quickly. The room was very comfortable. I will stay there again.
June 16, 2014
Rated 1.0 out of 5.0 by DeputyDog Kids, kids, and more kids
Spent 2 nights at this facility. There was a soccer play off in town and the hotel was full of kids. They made a lot of noise, played and ran in hallways and stairs. Played soccer in hallway. There was zero peace before 2200-2300 hours. They would touch breakfast foods without taking it. A total lack of control!!
We asked for a blanket the first night and none was ever brought.
Without the noise and kids it could have been a good stay.
May 30, 2014
Rated 3.0 out of 5.0 by Trisha41 Service
At check in didn't receive rewards gift but did allow for early check in. Breakfast food was scarce. It was busy but checked twice for eggs and sausage but it was out.
May 23, 2014
Rated 2.0 out of 5.0 by guestnothereagain over priced.
Dirty sheets and overall not impressed with quality of room. Good happy hour.
March 24, 2014
Rated 4.0 out of 5.0 by The Travler Another Good stay
I have been staying at the Oshkosh IHG since they opened, It was a great place to stay and still is. It's hard to touch on all the things they offer that the other hotels don't. Good Job, Keepp it up week will be back.
March 24, 2014
Rated 2.0 out of 5.0 by adjuster22 Stay
Pillows are not comfortable, I am a platinum reward member and ended up with the smallest room available and I was there 6 nights.
Room could barely fit the King Size room and looked and saw other rooms with 10 extra feet
February 24, 2014
Rated 4.0 out of 5.0 by AussieGuy Good for an Express
The title says it all, it's pretty darn good for a Holiday Inn Express and the staff are friendly. The rooms were quiet, which is the main thing I want to find.
Admitedly they don't invoke brand loyalty advertising the other, non IHG hotels that they own and advertise here in the lobby on the easle stand, I thought that was kinda tacky when it involved non IHG properties.
February 11, 2014
Rated 4.0 out of 5.0 by lsmith6700 Nice Room but loud!
We mostly enjoyed our stay but the whirlpool rooms must be sold as party spots because our second night the room next to us was full of screaming teens who didn't shut up until 3-4 am... even after a call to the front desk around 2 am. We won't get another whirlpool suite if this is who they are tailored too.
February 5, 2014
Rated 5.0 out of 5.0 by mary0007 Nice Rooms!
We stayed in a Suite and were pleasantly surprised to find that the bedroom was completely separate from the sleeper/sofa area, although there was not an actual door in the doorway. But it was a better arrangement than the "divider wall" shown in the website picture. Room was clean, decor was updated, pillows comfy, and the bathroom was sparkling. We were very pleased and thought it was a very good value too!
January 8, 2014
Rated 5.0 out of 5.0 by Red Ann Guest
I recommended to my brother. He had a great experience. I enjoyed the pool, food and room. I was able to attend my nephew's baptism, and visit with my nieces,
January 2, 2014
Rated 4.0 out of 5.0 by Marianne26 Graduation
We stayed here when attending my daughters graduation at UWO. Very nice room, everything was clean, it was nice and quiet. The pool looked nice, we just didn't have time to try it out. The room was very reasonably priced and we were surprised to have a fridge and microwave in the room for that price! It was close to gas stations, food, a grocery store just down the street. Would recommend it again to anybody coming to visit their college kids.
December 19, 2013
Rated 5.0 out of 5.0 by Linney great Holiday Inn Express
I have stayed at many HI Express Hotels (and similar) and this one is great. They really do care about their guests and handle challenges well. I also admire the fact that this is the only HI Express I've found so far in WI that has recycling containers in the rooms.
December 17, 2013
Rated 4.0 out of 5.0 by aruba2012 Nice Get Away
Good location and spacious room. Took the kids and a few of their friends. Downfall, was not recognized as a Platinum Rewards Member. Quite disappointing. Breakfast was OK, nothing spectacular. Pancake maker was not working which led to disappointed kids. When we went to make up the sofa sleeper at midnight, we were missing the fitted sheet. Called front desk and they did bring us a fitted sheet within a reasonable time frame. Overall a pleasant stay, but not up to the Rewards Club standards.
December 16, 2013
Rated 4.0 out of 5.0 unexplained housekeeping in my room
i checked in, left my bags and left - when i came back, my room was open and 2 housekeepers were cleaning behind a bed - strange - shouldn't my room have been cleaned BEFORE i checked in? i asked down at the desk, was told she would check into it and get back to me, and 2 days later when i checked out AND ASKED AGAIN about it, was i told that they had still needed to clean - really? was the floor at the head of the bed necessary? i was not happy
October 22, 2013
Rated 1.0 out of 5.0 by Long1417 Don't Pay Extra for the "Nicest" Suite!
We stayed at this hotel about a week ago. We were so disappointed in the quality of the room. In fact, none of us slept well because we did not feel comfortable in room, given the condition of the accommodations. The shower has doors on rollers, and they fell off during use. Water would just pour out onto the floor because they didn't close adequately. My child got stuck in the shower until we could get the doors back on rollers to open. The carpet had holes in it, the weather-stripping piece on the door was coming off and caught on my shoe. The bed linens for the pull out sofa had hairs embedded in the blanket and there were stains on the king bed linens. The whirlpool tub is very dated and not something I was comfortable allowing anyone in my family to use. The only bright side was the front desk staff member. He was on duty when we arrived at 7p.m., was there when we returned from a late dinner at 10 p.m. and was still on duty (or back for duty) at 9:00 a.m. when we checked out. He was extremely polite.
October 20, 2013
Rated 5.0 out of 5.0 by sid111 CLEAN,QUIET,SERVICE and Food too!
All of the above, a cut above!
Desk personnel were quick to please and did show
that they enjoy their job in service to others.
October 6, 2013
Rated 5.0 out of 5.0 by FrequentTraveller2008 Improved from last visit
I am glad to see this hotel took my previous comments to heart. In particular I was disappointed in the breakfast...they seemed to resolve that problem. Upon checking in I got a free upgrade to a suite for the same price as a standard room. I am very pleased to see the improvement from my last visit and will stay here again.
September 25, 2013
Rated 2.0 out of 5.0 by RiraqW Business Traveler
I stay at this property on the average of 4 days per week over the last 4 weeks and am schedule to stay here through February 2014. Of the 4 weeks I have stayed here this week was by far the worst week.
I was put on the 3rd floor even after asking for the 2nd or the 1st floor, I asked for the second floor over a week out from the reservation.
On Wednesday night, 9/18, at 1030 the people in the adjoining room came in and started partying quite loud. I called the front desk to complain at 11 but no one answered the phone at the desk.
The internet was very slow that night also, it was as if people were using the bandwidth to play computer games across the hotels internet. The internet was reset and the speed picked up.
I certainly hope this doesn't become the standard as it will be a long time till the end of February.
September 23, 2013